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Firstsource

30 Firstsource Jobs Hiring in Kentucky

Firstsource

Systems Integration Developer

Louisville, KY

$46 - $61/hr

Job Summary We are seeking a highly skilled Senior BPaaS System Integration Developer to design, build, and maintain integrations across our enterprise BPaaS platform. This role is critical in ...

Firstsource

Quality Auditor

Louisville, KY · On-site

- Auditor (HB & PB) Role Auditor - Hospital Billing (HB) & Professional Billing (PB) Role Summary Responsible for auditing Hospital Billing (HB) and Professional Billing (PB) accounts with focus on ...

Firstsource

Claims Examiner

Louisville, KY · On-site

$14/hr

Job Title: Claims Examiner - Remote Pay Rate: $14/hr Schedule: Monday-Friday 8.00am-4.30pm EST (possible overtime) Job Type:Full Time FLSA Status: Non-Exempt/Hourly Grade:H2 Function/Department:

Firstsource

Team Lead - Revenue Cycle

Louisville, KY · On-site +1

Job Title: Team Leader - Revenue Cycle Schedule: M-F 8 AM - 5 PM EST (Remote) Role Description This position is responsible for assisting the Department Manager in supervising on-site employees ...

Firstsource

Patient Advocate Specialist

Louisville, KY · Remote

$14 - $19/hr

Patient Advocate Specialist Location: REMOTE Hours: Monday-Friday 9:30am - 6pm EST Pay Range: $14 - $19 hourly, D. O. E The goal of the Patient Advocate Specialist is to successfully resolve account ...

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All JobsFirstsource JobsJobs at Firstsource in Kentucky

Firstsource Jobs Information

What is it like to work at Firstsource?

Firstsource is a customer experience management company that values diversity, inclusivity, and employee growth, fostering a collaborative and dynamic work environment.

The company operates with a team-based structure, where employees work together to deliver high-quality services to clients across various industries, including healthcare, finance, and technology. Firstsource's mission is to provide innovative solutions that enhance customer experiences and drive business outcomes.

Working at Firstsource may appeal to candidates who are looking for a challenging and rewarding career in customer experience management, with opportunities for professional development, skill enhancement, and career advancement in a global organization.

Do workers at Firstsource get paid breaks?

Yes. Most people get paid breaks.
71% of people say they get paid breaks.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and May 2026.

Does Firstsource pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
35% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and May 2026.

At Firstsource, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
75% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 28 people who took the Breakroom Quiz between May 2025 and May 2026.

Is the health insurance from Firstsource affordable enough for their workers?

Most people say the health insurance costs are okay.
78% of people say the health insurance costs are okay
Based on data from 27 people who took the Breakroom Quiz between March 2025 and May 2026.

Do people get paid time off at Firstsource?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 29 people who took the Breakroom Quiz between May 2025 and May 2026.

Do workers at Firstsource worry about hours?

Most people don’t worry about getting enough hours.
85% of people report they don’t worry about getting enough hours.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and April 2026.

Do Firstsource workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
59% report that they don’t have enough control over which shifts they work.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and September 2025.

How easy is it for Firstsource workers to change shifts?

Some people find it hard to change shifts.
50% of people report that it’s hard to change shifts if they need to.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and April 2026.

How easy is it to get time off at Firstsource?

Some people find it hard to get time off.
34% of people report it’s hard to get time off.
Based on data from 44 people who took the Breakroom Quiz between November 2024 and May 2026.

Do Firstsource managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
92% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and April 2026.

Do workers at Firstsource do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
88% of people report that they don’t do extra unpaid work.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and March 2026.

How easy is it to take sick days at Firstsource?

Most people find it easy to take sick days.
72% of people report that it’s easy to take time off if they are sick.
Based on data from 53 people who took the Breakroom Quiz between November 2024 and May 2026.

Is working at Firstsource good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
39% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 18 people who took the Breakroom Quiz between January 2025 and April 2026.

Do people at Firstsource feel treated with respect by their managers?

Most people feel treated with respect by their managers.
76% of people say they’re treated with respect by their managers.
Based on data from 46 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at Firstsource get to take their breaks without interruption?

Most people get breaks without interruption.
86% of people report that they get to take their breaks without interruption.
Based on data from 51 people who took the Breakroom Quiz between November 2024 and May 2026.

Is it stressful to work at Firstsource?

Most people feel stressed out here.
87% of people say they often feel stressed out at work.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at Firstsource enjoy their jobs?

Only some people enjoy their job.
50% of people report they don’t enjoy their job.
Based on data from 44 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at Firstsource recommend working with their team?

Only some people recommend working with their team.
67% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 54 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people get enough training when they start at Firstsource?

Some people didn’t get enough training when they started.
48% of people report they didn’t get enough training when they started working here.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people get support to advance at Firstsource?

Only some people are given support to advance their career here.
In the last year, 63% of people report not being given support to advance their career here.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people think Firstsource’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
84% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 51 people who took the Breakroom Quiz between November 2024 and May 2026.

Do workers feel well informed about how Firstsource is doing?

Only some people feel well informed about how the company is doing.
54% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and May 2026.
What are the most popular jobs at Firstsource?
What are the most popular categories at Firstsource?
Infographic showing various job openings at Firstsource in Kentucky as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Systems Integration Developer

Firstsource

Louisville, KY

$46 - $61/hr

Other

Posted 19 days ago

Firstsource rating

6.8

Company rating: 6.8 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

20th of 71 rated call and contact centers

Job description

Job Summary

We are seeking a highly skilled Senior BPaaS System Integration Developer to design, build, and maintain integrations across our enterprise BPaaS platform. This role is critical in ensuring seamless interoperability between core administrative platforms, middleware, ETL pipelines, and partner/customer systems. The ideal candidate has strong expertise in Python development, OnBase middleware (or equivalent ETL/data integration tools), and enterprise system integration in complex, regulated environments such as healthcare or financial services.

Key Responsibilities

  • Design, develop, and maintain system integrations across BPaaS platforms (claims, billing, clinical, member/provider, etc.).
  • Develop robust, reusable applications to support data transformation, workflow automation, and integration pipelines.
  • Configure and manage integrations leveraging OnBase middleware (or comparable tools such as MuleSoft, Boomi, Informatica, Talend, SnapLogic).
  • Collaborate with business analysts, architects, and QA to deliver high-quality, scalable solutions that meet business and compliance requirements.
  • Support ETL processes, ensuring accurate data extraction, transformation, and load into target systems.
  • Participate in solution design sessions, code reviews, and technical documentation.
  • Troubleshoot, optimize, and enhance existing integrations to improve performance, resilience, and maintainability.
  • Ensure all integrations comply with security standards, HIPAA/SOC2 requirements, and corporate governance policies.
  • Mentor junior developers and contribute to best practices for coding, version control, and integration management.

Qualifications

Required:

  • Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience).
  • 7+ years of experience in software development and system integration.
  • Strong expertise in Python (automation, APIs, data transformation, scripting, packages).
  • Hands-on experience with Edifecs middleware or equivalent ETL/integration tools.
  • Proficiency in designing and consuming REST/SOAP APIs, message queues (Kafka, RabbitMQ), and file-based integrations (SFTP, flat files, JSON, XML).
  • Solid understanding of databases (SQL Server, Oracle, PostgreSQL, or similar).
  • Experience in cloud platforms (Azure, AWS, GCP) and hybrid integration patterns.
  • Strong debugging, problem-solving, and performance optimization skills.

Preferred:

  • Experience in healthcare payer systems (claims, enrollment, clinical, billing, provider/member).
  • Familiarity with HealthEdge HRP, GuidingCare, Edifecs, or similar platforms.
  • Knowledge of DevOps pipelines (CI/CD, Git, Jenkins, Azure DevOps).
  • Prior work in a BPaaS or SaaS multi-tenant architecture environment.
  • Experience mentoring or leading small technical teams.

Soft Skills

  • Strong collaboration skills with cross-functional teams (business, QA, operations).
  • Excellent communication, both written and verbal.
  • Ability to work independently and manage multiple priorities.
  • Adaptable in a fast-paced, large-scale transformation program environment.

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