Senior Customer Service Representative - In-Office located at 2330 Commerce Park Dr NE, Palm Bay, FL 32905 Requirement: You must have previous experience working in a call center to be considered Pay ...
24 Firstsource Jobs Hiring in Florida
Senior Customer Service Representative - In-Office located at 2330 Commerce Park Dr NE, Palm Bay, FL 32905 Requirement: You must have previous experience working in a call center to be considered Pay ...
Post Closing Associate-Scanner This position is in-office located at 2300 Commerce Park Dr. NE, Palm Bay, FL 32905 Roles & Responsibilities: * Manage original collateral documents from the time of ...
Post Closing Associate-Scanner This position is in-office located at 2300 Commerce Park Dr. NE, Palm Bay, FL 32905 Roles & Responsibilities: * Manage original collateral documents from the time of ...
Post Closing Associate
Palm Bay, FL · On-site
Post Closing Associate-Scanner This position is in-office located at 2300 Commerce Park Dr. NE, Palm Bay, FL 32905 Roles & Responsibilities: * Manage original collateral documents from the time of ...
Post Closing Associate
Palm Bay, FL · On-site
Post Closing Associate-Scanner This position is in-office located at 2300 Commerce Park Dr. NE, Palm Bay, FL 32905 Roles & Responsibilities: * Manage original collateral documents from the time of ...
Bilingual Sr. Customer Support Representative - (Spanish/English) $19.50/hr Onsite located at 2330 Commerce Park Dr. NE, Palm Bay, FL 32905 Essential Job Functions: Provide support and assistance to ...
Bilingual Sr. Customer Support Representative - (Spanish/English) $19.50/hr Onsite located at 2330 Commerce Park Dr. NE, Palm Bay, FL 32905 Essential Job Functions: Provide support and assistance to ...
Firstsource Jobs Information
What is it like to work at Firstsource?
Firstsource is a customer experience management company that values diversity, inclusivity, and employee growth, fostering a collaborative and dynamic work environment.
The company operates with a team-based structure, where employees work together to deliver high-quality services to clients across various industries, including healthcare, finance, and technology. Firstsource's mission is to provide innovative solutions that enhance customer experiences and drive business outcomes.
Working at Firstsource may appeal to candidates who are looking for a challenging and rewarding career in customer experience management, with opportunities for professional development, skill enhancement, and career advancement in a global organization.
The company operates with a team-based structure, where employees work together to deliver high-quality services to clients across various industries, including healthcare, finance, and technology. Firstsource's mission is to provide innovative solutions that enhance customer experiences and drive business outcomes.
Working at Firstsource may appeal to candidates who are looking for a challenging and rewarding career in customer experience management, with opportunities for professional development, skill enhancement, and career advancement in a global organization.
What makes Firstsource an attractive place to work?
Firstsource is a leading business process management (BPM) company that provides a wide range of services to various industries, positioning itself as a trusted partner for clients worldwide. The company offers a dynamic work environment that fosters collaboration, innovation, and employee growth, with opportunities for professional development and skill enhancement through training programs and career advancement pathways. By joining Firstsource, individuals can contribute to delivering exceptional customer experiences and drive business outcomes, making it an attractive destination for those seeking a challenging and rewarding career.
Do workers at Firstsource get paid breaks?
Yes. Most people get paid breaks.
73% of people say they get paid breaks.
Based on data from 51 people who took the Breakroom Quiz between November 2024 and August 2026.
73% of people say they get paid breaks.
Based on data from 51 people who took the Breakroom Quiz between November 2024 and August 2026.
Does Firstsource pay people when they’re sick?
Sometimes. Only some people get paid when they’re sick.
37% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and September 2026.
37% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and September 2026.
At Firstsource, are sick days and vacation days separate paid time off?
Sick days and vacation days are separate paid time off.
78% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 32 people who took the Breakroom Quiz between May 2025 and September 2026.
78% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 32 people who took the Breakroom Quiz between May 2025 and September 2026.
Is the health insurance from Firstsource affordable enough for their workers?
Most people say the health insurance costs are okay.
77% of people say the health insurance costs are okay
Based on data from 30 people who took the Breakroom Quiz between March 2025 and September 2026.
77% of people say the health insurance costs are okay
Based on data from 30 people who took the Breakroom Quiz between March 2025 and September 2026.
Do people get paid time off at Firstsource?
Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 33 people who took the Breakroom Quiz between May 2025 and September 2026.
100% of people say they get paid time off.
Based on data from 33 people who took the Breakroom Quiz between May 2025 and September 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and April 2026.
- 40% of people with changing schedules find out their shifts one week or less ahead of time.
- 40% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 20% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and April 2026.
Do workers at Firstsource worry about hours?
Most people don’t worry about getting enough hours.
85% of people report they don’t worry about getting enough hours.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and April 2026.
85% of people report they don’t worry about getting enough hours.
Based on data from 39 people who took the Breakroom Quiz between November 2024 and April 2026.
Do Firstsource workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
59% report that they don’t have enough control over which shifts they work.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and September 2025.
59% report that they don’t have enough control over which shifts they work.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and September 2025.
How easy is it for Firstsource workers to change shifts?
Some people find it hard to change shifts.
50% of people report that it’s hard to change shifts if they need to.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and April 2026.
50% of people report that it’s hard to change shifts if they need to.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and April 2026.
How easy is it to get time off at Firstsource?
Some people find it hard to get time off.
34% of people report it’s hard to get time off.
Based on data from 47 people who took the Breakroom Quiz between November 2024 and September 2026.
34% of people report it’s hard to get time off.
Based on data from 47 people who took the Breakroom Quiz between November 2024 and September 2026.
Do Firstsource managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
92% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and April 2026.
92% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 38 people who took the Breakroom Quiz between November 2024 and April 2026.
Do jobs at Firstsource spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
12% of people report that their job takes up time that they don’t get paid for.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and March 2026.
12% of people report that their job takes up time that they don’t get paid for.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and March 2026.
How easy is it to take sick days at Firstsource?
Most people find it easy to take sick days.
74% of people report that it’s easy to take time off if they are sick.
Based on data from 57 people who took the Breakroom Quiz between November 2024 and September 2026.
74% of people report that it’s easy to take time off if they are sick.
Based on data from 57 people who took the Breakroom Quiz between November 2024 and September 2026.
Is a Firstsource job good for students?
Only some students say this is a good place to work if you’re studying.
60% of students report this isn’t a good place to work if you’re studying.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and May 2026.
60% of students report this isn’t a good place to work if you’re studying.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and May 2026.
Is working at Firstsource good if you’re a parent or caregiver?
Only some parents and caregivers say this is a good place to work.
42% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 19 people who took the Breakroom Quiz between January 2025 and August 2026.
42% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 19 people who took the Breakroom Quiz between January 2025 and August 2026.
Do people at Firstsource feel treated with respect by their managers?
Most people feel treated with respect by their managers.
76% of people say they’re treated with respect by their managers.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and September 2026.
76% of people say they’re treated with respect by their managers.
Based on data from 50 people who took the Breakroom Quiz between November 2024 and September 2026.
Do people at Firstsource get to take their breaks without interruption?
Most people get breaks without interruption.
87% of people report that they get to take their breaks without interruption.
Based on data from 55 people who took the Breakroom Quiz between November 2024 and September 2026.
87% of people report that they get to take their breaks without interruption.
Based on data from 55 people who took the Breakroom Quiz between November 2024 and September 2026.
Is it stressful to work at Firstsource?
Most people feel stressed here.
86% of people say they often feel stressed at work.
Based on data from 56 people who took the Breakroom Quiz between November 2024 and September 2026.
86% of people say they often feel stressed at work.
Based on data from 56 people who took the Breakroom Quiz between November 2024 and September 2026.
Do people at Firstsource enjoy their jobs?
Only some people enjoy their job.
52% of people report they don’t enjoy their job.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and September 2026.
52% of people report they don’t enjoy their job.
Based on data from 48 people who took the Breakroom Quiz between November 2024 and September 2026.
Do people at Firstsource recommend working with their team?
Not many people recommend working with their team.
67% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 58 people who took the Breakroom Quiz between November 2024 and September 2026.
67% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 58 people who took the Breakroom Quiz between November 2024 and September 2026.
Do people get enough training when they start at Firstsource?
Some people didn’t get enough training when they started.
48% of people report they didn’t get enough training when they started working here.
Based on data from 54 people who took the Breakroom Quiz between November 2024 and September 2026.
48% of people report they didn’t get enough training when they started working here.
Based on data from 54 people who took the Breakroom Quiz between November 2024 and September 2026.
Do people get support to advance at Firstsource?
Only some people are given support to advance their career here.
In the last year, 62% of people report not being given support to advance their career here.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and September 2026.
In the last year, 62% of people report not being given support to advance their career here.
Based on data from 52 people who took the Breakroom Quiz between November 2024 and September 2026.
Do people think Firstsource’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 54 people who took the Breakroom Quiz between November 2024 and September 2026.
83% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 54 people who took the Breakroom Quiz between November 2024 and September 2026.
Do workers feel well informed about how Firstsource is doing?
Only some people feel well informed about how the company is doing.
53% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 51 people who took the Breakroom Quiz between November 2024 and August 2026.
53% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 51 people who took the Breakroom Quiz between November 2024 and August 2026.
What are the most popular jobs at Firstsource?
What are the most popular categories at Firstsource?
Senior Customer Service Representative
Palm Bay, FL
Firstsource
• IT Services
$16 - $17/hr
Full-time
Posted 28 days ago
Firstsource rating
6.5
Based on 58 frontline employees who took The Breakroom Quiz
Job description
Senior Customer Service Representative - In-Office located at 2330 Commerce Park Dr NE, Palm Bay, FL 32905
Requirement: You must have previous experience working in a call center to be considered
Pay Rate: $16/hr. / Bilingual $17.00/hr
Duties and responsibilities:
- Identify customer questions, complaints, concerns, and overall needs.
- Provide sufficient answers and solutions to all customer queries.
- Handle customer complaints respectfully and professionally.
- Redirect customers to appropriate departments and teams when appropriate.
- Follow up with callers on complaint/question status, ensure resolution.
- Collaborate with call center team members and other company departments to ensure overall customer and product satisfaction.
- Follow all communication procedures, policies, and guidelines during every customer interaction.
- Perform duties and responsibilities with our customers' satisfaction as your number one priority.
Education:
- High school diploma or equivalent (GED) required.
Experience & Abilities:
- Minimum one year of Call Center experience required.
- Helpful, friendly customer service experience is required.
- Able to talk on the phone and navigate a computer at the same time.
- Able to read notes within the computer system to answer questions.
- Ability to use good judgement and be resourceful to find answers and resolve issues satisfactorily for callers and know when to refer a caller to a different department or supervisor when Associate cannot answer or resolve thoroughly.
- Ability to multitask (i.e., document all calls, send emails and/or faxes to callers, perform any follow-up work promised to a caller).
What Firstsource employees say
Pay
Benefits
Hours and flexibility
Workplace
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About Firstsource
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Industry
It services and call centers