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First Quality
First Quality

60 First Quality It Manager Jobs Hiring Near You

First Quality

$103K - $124K/yr

... and product management for First Quality's Data and Analytics systems and Machine Learning ... Bachelor's degree in computer science, Information Technology, Engineering, or a related field. * 3 ...

First Quality

Finance Manager

Lewistown, PA · On-site

Guided by our values of humility, unity, and integrity, we leverage advanced technology and ... First Quality is committed to protecting information under the care of First Quality Enterprises ...

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First Quality Jobs Information

Do workers at First Quality get paid breaks?

Yes. Most people get paid breaks.
94% of people say they get paid breaks.
Based on data from 52 people who took the Breakroom Quiz between December 2024 and August 2026.

Does First Quality pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
78% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 51 people who took the Breakroom Quiz between December 2024 and August 2026.

At First Quality, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
84% of people say they have to use vacation days when they’re out sick.
Based on data from 31 people who took the Breakroom Quiz between May 2025 and August 2026.

Is the health insurance from First Quality affordable enough for their workers?

Most people say the health insurance costs are okay.
90% of people say the health insurance costs are okay
Based on data from 39 people who took the Breakroom Quiz between March 2025 and August 2026.

Do people get paid time off at First Quality?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 33 people who took the Breakroom Quiz between May 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Only some people find out their schedule four weeks ahead of time.
  • 36% of people with changing schedules find out their shifts one week or less ahead of time.
  • 27% of people with changing schedules find out their shifts two weeks ahead of time.
  • 0% of people with changing schedules find out their shifts three weeks ahead of time.
  • 36% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 11 people who took the Breakroom Quiz between January 2025 and May 2026.

Do workers at First Quality worry about hours?

Most people don’t worry about getting enough hours.
88% of people report they don’t worry about getting enough hours.
Based on data from 40 people who took the Breakroom Quiz between December 2024 and July 2026.

Do First Quality workers get to choose the shifts they work?

Most people don’t get to choose which shifts they work.
73% report that they don’t have enough control over which shifts they work.
Based on data from 37 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it for First Quality workers to change shifts?

Some people find it hard to change shifts.
65% of people report that it’s hard to change shifts if they need to.
Based on data from 23 people who took the Breakroom Quiz between December 2024 and June 2026.

How easy is it to get time off at First Quality?

Most people find it easy to get time off.
79% of people report it’s easy to get time off.
Based on data from 52 people who took the Breakroom Quiz between December 2024 and August 2026.

Do First Quality managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
93% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 40 people who took the Breakroom Quiz between December 2024 and July 2026.

Do jobs at First Quality spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
10% of people report that their job takes up time that they don’t get paid for.
Based on data from 39 people who took the Breakroom Quiz between December 2024 and July 2026.

How easy is it to take sick days at First Quality?

Some people find it hard to take sick days.
46% of people report that it’s hard to take time off if they are sick.
Based on data from 54 people who took the Breakroom Quiz between December 2024 and August 2026.

Is working at First Quality good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
56% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at First Quality feel treated with respect by their managers?

Most people feel treated with respect by their managers.
68% of people say they’re treated with respect by their managers.
Based on data from 47 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at First Quality get to take their breaks without interruption?

Only some people get breaks without interruption.
42% of people report that their breaks get interrupted.
Based on data from 55 people who took the Breakroom Quiz between December 2024 and August 2026.

Is it stressful to work at First Quality?

Some people feel stressed here.
64% of people say they often feel stressed at work.
Based on data from 55 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at First Quality enjoy their jobs?

Most people enjoy their job.
72% of people report they enjoy their job.
Based on data from 43 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people at First Quality recommend working with their team?

Only some people recommend working with their team.
42% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 57 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people get enough training when they start at First Quality?

Some people didn’t get enough training when they started.
47% of people report they didn’t get enough training when they started working here.
Based on data from 55 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people get support to advance at First Quality?

Only some people are given support to advance their career here.
In the last year, 38% of people report not being given support to advance their career here.
Based on data from 52 people who took the Breakroom Quiz between December 2024 and August 2026.

Do people think First Quality’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
85% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 53 people who took the Breakroom Quiz between December 2024 and August 2026.

Do workers feel well informed about how First Quality is doing?

Most people feel well informed about how the company is doing.
70% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 53 people who took the Breakroom Quiz between December 2024 and August 2026.

What other companies are hiring for It Manager jobs?

What are the most popular jobs at First Quality?

What are the most popular categories at First Quality?

Infographic showing various It Manager job openings at First Quality in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Operating Unit IT Lead

First Quality Enterprises, Inc.

Defiance, OH • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

First Quality rating

7.5

Company rating: 7.5 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

260th of 545 rated manufacturers

Job description

Founded over 35 years ago, First Quality is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members, while maintaining our family values and entrepreneurial spirit. With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S. and Canada, the companies within the First Quality group produce high-quality personal care and household products for large retailers and healthcare organizations. Our personal care and household product portfolio includes baby diapers, wipes, feminine pads, paper towels, bath tissue, adult incontinence products, laundry detergents, fabric finishers, and dishwash solutions. In addition, we manufacture certain raw materials and components used in the manufacturing of these products, including flexible print and packaging solutions.
Guided by our values of humility, unity, and integrity, we leverage advanced technology and innovation to drive growth and create new opportunities. At First Quality, you'll find a collaborative environment focused on continuous learning, professional development, and our mission to Make Things Better®.
We are seeking an Operating Unit IT Leader for our First Quality Tissue facility located in Defiance, OH. This position as a key member of the IT Divisional Leadership Team provides strategic leadership and management within Divisional/Campus and FQ IT Team. This includes the development and implementation of short- and long-term strategies, development and compliance with policies, procedures, managing and optimizing IT assets, fostering a continuous improvement environment. Leads development of First Quality's long-term systems requirements and any hardware and software acquisitions required to accomplish business objectives and support company growth. Also contributes actively as a member of the Divisional/Location LT to the overall development and delivery of IT capabilities required to support business growth and provide a competitive advantage through the use of technology to First Quality.
As an Operating Unit IT Leader in our FQ IT Group, you will work closely within the assigned business in aligning technological requirements with business initiatives. The Operating Unit IT Leader is responsible to understand the business needs, assist in the prioritization of projects, ensure that projects align with the technology that best provides maximum return on investment, and direct IT strategy in support of the overall business strategy. You will also be responsible to ensure that technology initiative requests by business clients are serviced throughout the project governance lifecycle. You will serve as the lead communicator with assigned business departments in respect to technology initiatives, requirements, and escalation.
Primary responsibilities include:
  • Active member of site Leadership Teams.
  • Participate with business strategy, develop requirements and recommend technology solutions.
  • Develop and implement Operating Unit Business Technology Roadmap.
  • Suggest industry best practices that may be leveraged to provide new business value.
  • Facilitate new project requests, selection and prioritization with the business unit.
  • Develop annual operating unit IT budget and resource requirements to support the business plan.
  • Ensure approved projects are delivered and provide highest value to FQ and the business.
  • Assist in providing proper resourcing and skillsets required for each project.
  • Assist in project change management efforts.
  • Assist in delivery of complex projects to ensure they are on time, within budget and to customer expectations. Manage lower-level projects.
  • Validate new and existing IT services provided to customer are optimal and meet business needs.
  • Resolve open issues with appropriate IT Team and Divisional leadership.
  • Provide feedback to services and capabilities provided by IT.
  • Lead/manage local IT team to ensure needs are being met with an FQE focus.
  • Responsible for customer surveys/satisfaction, service level agreements and IT improvement plans.
  • Represent Divisional/Functional uniqueness requirements.
  • IT Capability Plan
    • IT process implementations
    • Business technology solutions

The ideal candidate should possess the following:
  • Bachelors' Degree in Computer Science or related field.
  • Strong manufacturing environment experience demonstrated project and process management skill set.
  • Strong problem solving and decision-making skills with excellent written and verbal communications skills.
  • Strong leadership skills
  • Ability to manage IT team on a day-to-day basis
  • 10+ years IT experience with at least 2 years in a $500M+ and/or Global Business.
  • Ability and desire to engage with all functions of the Enterprise to understand and articulate the business requirements as well as the IT capabilities and requirements.
  • Fluent in English; second language would be preferred.
  • General knowledge of all IT disciplines and technology platforms.
  • Knowledge of standards and methodology of Project Management Professional (PMP).
  • Ability to work within a 24/7 environment across multiple time zones.
  • Demonstrated broad knowledge of major aspects of IT operations, including project management, systems development, systems analysis and design, and budget administration, with broad exposure and practical experience in IT management.
  • Knowledge of business theory, business processes, management, budgeting, and business office operations.

What We Offer You
We believe that by continuously improving the quality of our benefits, we can help to raise the quality of life for our team members and their families. At First Quality you will receive:
  • Competitive base salary and bonus opportunities
  • Paid time off (three-week minimum)
  • Medical, dental and vision starting day one
  • 401(k) with employer match
  • Paid parental leave
  • Child and family care assistance (dependent care FSA with employer match up to $2500)
  • Bundle of joy benefit (years' worth of free diapers to all team members with a new baby)
  • Tuition assistance
  • Wellness program with savings of up to $4,000 per year on insurance premiums

...and more!
First Quality is committed to protecting information under the care of First Quality Enterprises commensurate with leading industry standards and applicable regulations. As such, First Quality provides at least annual training regarding data privacy and security to employees who, as a result of their role specifications, may come in to contact with sensitive data.
First Quality is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identification, or protected Veteran status.

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