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60 Factset Application Support Analyst Jobs Hiring Near You

Factset

Director, Technology Risk

Norwalk, CT · On-site

... and analytics that investors use to make crucial decisions. At FactSet, our values are the ... Deep expertise across infrastructure resilience, application and platform health, third-party and ...

Factset

Director, Technology Risk

Chicago, IL · On-site

... and analytics that investors use to make crucial decisions. At FactSet, our values are the ... Deep expertise across infrastructure resilience, application and platform health, third-party and ...

FactSet

Content Manager- Global Pricing Data

Norwalk, CT · On-site

... support broad asset class coverage--equities, fixed income, funds, and derivatives. • Foster ... Company : FactSet is a financial research company that offers risk analytics tools and data for ...

FactSet

Product Manager

New York, NY · On-site

... and analytics that investors use to make crucial decisions. At FactSet, our values are the ... Ensure the portfolio services support interoperability and future integration with other products

Factset

Product Manager - Real Estate

Norwalk, CT · On-site

$120K - $150K/yr

... and analytics that investors use to make crucial decisions. At FactSet, our values are the ... Support for your total well-being. This includes health, life, and disability insurance, as well as ...

FactSet

CGS Senior Data Collector

New York, NY · On-site

... and analytics that investors use to make crucial decisions. At FactSet, our values are the ... Support for your total well-being. This includes health, life, and disability insurance, as well as ...

Factset

Product Manager

Norwalk, CT

... and analytics that investors use to make crucial decisions. At FactSet, our values are the ... Ensure the portfolio services support interoperability and future integration with other products

Factset

Product Manager

Boston, NY

... and analytics that investors use to make crucial decisions. At FactSet, our values are the ... Ensure the portfolio services support interoperability and future integration with other products

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FactSet Jobs Information

What are the key skills and qualifications needed to thrive as an Application Support Analyst, and why are they important?

To thrive as an Application Support Analyst, you need a solid understanding of software troubleshooting, database management, and IT fundamentals, often backed by a relevant degree or certification. Familiarity with ticketing systems, SQL databases, and application monitoring tools is typically required. Strong problem-solving abilities, effective communication, and customer service orientation are essential soft skills for this role. These skills ensure timely resolution of technical issues, minimize application downtime, and foster positive user experiences.

What are the most common challenges faced by Application Support Analysts, and how can they effectively handle them?

Application Support Analysts often face challenges such as resolving complex technical issues under tight deadlines, managing high volumes of support tickets, and communicating effectively with both technical teams and non-technical users. To handle these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, patient communication. Building collaborative relationships with development teams can also help expedite issue resolution and ensure continuous improvement of applications.

What does an Application Support Analyst do?

An Application Support Analyst is responsible for maintaining, troubleshooting, and supporting software applications used by an organization. They help resolve technical issues, manage user requests, and ensure applications run smoothly and efficiently. Their role often involves working with end-users, IT teams, and software vendors to investigate problems, implement fixes, and support software upgrades or enhancements. Strong analytical and communication skills are essential for this position.

What is the difference between Application Support Analyst vs Help Desk Technician?

AspectApplication Support AnalystHelp Desk Technician
Required CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like CompTIA A+ or Microsoft Certified are commonOften requires a high school diploma or associate degree; certifications like CompTIA A+ are beneficial
Work EnvironmentSupports enterprise applications, often in corporate or IT departments, troubleshooting software issuesProvides first-level support to end-users, handling hardware/software problems in various settings
Employer & Industry UsageUsed in corporate, healthcare, finance, and technology sectorsCommon in retail, education, small businesses, and service industries

The Application Support Analyst typically handles more complex application issues, requiring specific technical skills and certifications, while Help Desk Technicians focus on basic troubleshooting and user support. Both roles are essential in IT support but differ in scope and complexity.

What other companies are hiring for Application Support Analyst jobs?
What are the most popular jobs at Factset?
What are the most popular categories at Factset?
Infographic showing various Application Support Analyst job openings at Factset in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 88% Physical, 8% Hybrid, and 4% Remote job distribution.
Senior Sales Specialist - Pricing & Reference Data

Senior Sales Specialist - Pricing & Reference Data

FactSet

New York, NY • On-site

Full-time

Medical, Life, Retirement, PTO

Posted 19 days ago

Job description

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access
to financial data and analytics that investors use to make crucial decisions.
At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients' needs and exceeding their expectations.
The role of the Senior Sales Specialist for Pricing & Reference Data, is to develop Pricing and Reference data opportunities with our America's prospects and existing FactSet clients. Our prospects list includes Investment Management, Investment Banks, Hedge Funds and Wealth Management firms.
The role will focus on scaling our Pricing and Reference data feed business and will involve/own all aspects of the sale from lead generation, sales pitch, to close. You will work closely in partnership with the New Business team and also call on existing clients.
You will be adept at conversation while also having the knowledge and skillset to match prospects' investment workflow needs with FactSet solutions, self-motivated, technology tools adept and KPI driven.
Key Responsibilities include:
  • Drive business growth for both products by achieving sales goals through direct prospecting efforts and partnering with General Sales.
  • Work closely on all opportunities helping in progressing the opportunities which will include Coverage Check, Solution design and commercials to close deals
  • Work with the Buyside, Sell-side and EGP sales organization to ensure regional specialty product sales team understands how to position new products appropriately in each region.
  • Put together business/sales plan for your territory, clients and execute on sales campaigns.
  • Synthesize and share specific feedback to drive priorities on product development and enhancements.
  • Refine FactSet's sales pitch and help empower the broader FactSet sales force with the information, collateral & client references needed to ensure high quality meetings with Middle and Back office professionals.
  • Interact frequently with client and colleagues to develop and maintain relationships, either virtual or in person.

Key Requirements:
  • Bachelor's degree required (concentration in business, finance or technology preferred).
  • Minimum of 4 years of experience with strong record of accomplishment of delivering sales results at individual level.
  • Clear & extensive understanding of Security Reference and Benchmark workflows across multiple firm-types.
  • Must have extensive network of key client contacts.
  • Self-starter with proven record of bringing an energetic and entrepreneurial mindset to initiatives and teams.
  • Rapport-building skills with C-suite and senior-level decision makers as well as broader sales and consulting stakeholders.
  • Understanding of competitive landscape and ability to represent the differentiated advantage of FactSet's offering vis-a-vis our competitors.
  • Ability to lead with inspiration and generate an inclusive culture with a focus on Diversity & Equity where individuals and teams are driven to win.

Job location: Boston, LA, New York, Norwalk and San Francisco
Working Environment: Hybrid
For U.S. locations, must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
What's In It For You
At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being a FactSetter means:
  • The opportunity to join an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start-up.
  • Support for your total well-being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, family leave, and company-wide wellness days.
  • Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives.
  • A global community dedicated to volunteerism and sustainability, where collaboration is always encouraged, and individuality drives solutions.
  • Career progression planning with dedicated time each month for learning and development.
  • Business Resource Groups open to all employees that serve as a catalyst for connection, growth, and belonging.

Learn more about our benefits here.
Salary is just one component of our compensation package and is based on several factors including but not limited to education, work experience, and certifications.
The budgeted amount range for this position in the States of Connecticut and New York City is $152,000 - $190,000
Company Overview:
FactSet (NYSE:FDS | NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees' Choice Award winner. Learn more at www.factset.com and follow us on X and LinkedIn.
At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, protected veteran status or other characteristics protected by law. FactSet participates in E-Verify

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