FactSet
FactSet

60 Factset Application Support Analyst Jobs Hiring Near You

Senior Media Analyst

Lakewood, CO

$88K - $116.50K/yr

FactSet creates flexible, open data and software solutions for over 200,000 investment ... Support foryour total well-being. This includes health, life, and disability insurance, as well as ...

Senior Media Analyst

Norwalk, CT · On-site

$88.30K - $116.90K/yr

FactSet creates flexible, open data and software solutions for over 200,000 investment ... Support foryour total well-being. This includes health, life, and disability insurance, as well as ...

Senior Media Analyst

New York, NY

$96.30K - $127.50K/yr

FactSet creates flexible, open data and software solutions for over 200,000 investment ... Support foryour total well-being. This includes health, life, and disability insurance, as well as ...

Senior Media Analyst

Boston, NY · On-site

$83.20K - $110.20K/yr

FactSet creates flexible, open data and software solutions for over 200,000 investment ... Support foryour total well-being. This includes health, life, and disability insurance, as well as ...

Senior Media Analyst

New York, NY · On-site

$96.30K - $127.50K/yr

FactSet creates flexible, open data and software solutions for over 200,000 investment ... Support for your total well-being. This includes health, life, and disability insurance, as well as ...

Provide support for FactSet applications and create custom FactSet models, screens, and automated ... Strong analytical and problem‑solving abilities * Strong knowledge of Microsoft Office with Excel ...

New

next page

Showing results 1-20

FactSet Jobs Information

What are the key skills and qualifications needed to thrive as an Application Support Analyst, and why are they important?

To thrive as an Application Support Analyst, you need a solid understanding of software troubleshooting, database management, and IT fundamentals, often backed by a relevant degree or certification. Familiarity with ticketing systems, SQL databases, and application monitoring tools is typically required. Strong problem-solving abilities, effective communication, and customer service orientation are essential soft skills for this role. These skills ensure timely resolution of technical issues, minimize application downtime, and foster positive user experiences.

What are the most common challenges faced by Application Support Analysts, and how can they effectively handle them?

Application Support Analysts often face challenges such as resolving complex technical issues under tight deadlines, managing high volumes of support tickets, and communicating effectively with both technical teams and non-technical users. To handle these challenges, it's important to develop strong problem-solving skills, prioritize tasks efficiently, and maintain clear, patient communication. Building collaborative relationships with development teams can also help expedite issue resolution and ensure continuous improvement of applications.

What does an Application Support Analyst do?

An Application Support Analyst is responsible for maintaining, troubleshooting, and supporting software applications used by an organization. They help resolve technical issues, manage user requests, and ensure applications run smoothly and efficiently. Their role often involves working with end-users, IT teams, and software vendors to investigate problems, implement fixes, and support software upgrades or enhancements. Strong analytical and communication skills are essential for this position.

What is the difference between Application Support Analyst vs Help Desk Technician?

AspectApplication Support AnalystHelp Desk Technician
Required CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like CompTIA A+ or Microsoft Certified are commonOften requires a high school diploma or associate degree; certifications like CompTIA A+ are beneficial
Work EnvironmentSupports enterprise applications, often in corporate or IT departments, troubleshooting software issuesProvides first-level support to end-users, handling hardware/software problems in various settings
Employer & Industry UsageUsed in corporate, healthcare, finance, and technology sectorsCommon in retail, education, small businesses, and service industries

The Application Support Analyst typically handles more complex application issues, requiring specific technical skills and certifications, while Help Desk Technicians focus on basic troubleshooting and user support. Both roles are essential in IT support but differ in scope and complexity.

What other companies are hiring for Application Support Analyst jobs?
What are the most popular categories at Factset?
Infographic showing various Application Support Analyst job openings at Factset in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 88% Physical, 8% Hybrid, and 4% Remote job distribution.
Senior Media Analyst

$88K - $116.50K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 13 days ago


Job description

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access

to financial data and analytics that investors use to make crucial decisions.

At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients' needs and exceeding their expectations.

Your Team's Impact

Deep Sector Technology, Media, and Telecommunications (TMT) team is looking for a Media Data Analyst for FactSet's Media data offering. You'll lead the evolution of our Media data offering - maintaining and enhancing our existing Media-sector datasets, integrating new sources into our client-facing applications, data feeds and APIs, and translating client workflows into best-in-class product features and workflow solutions.

What You'll Do

Responsibilities:

  • Participate directly and indirectly in the extraction, cleaning, and transformation of large, complex datasets, ensuring accuracy, consistency, and timeliness.
  • Take control of our data products, utilizing human-in-the-loop data curation and validation software to ensure our products evolve with changing standards and reporting requirements, while also delivering timely, accurate and complete products
  • Partner with sales/consulting, data providers, and clients across FactSet's user base to understand their workflows, pain points, and feature requests; position our offering vs. their current needs and competitor solutions.
  • Translate qualitative and quantitative client insights into clear product requirements, specifications, and user stories that delight and exceed client expectations.
  • Work closely with engineering, QA, UX, other content developers as well as specialized data teams to deliver value to clients.
  • Mentor and train team members in content collection and integration processes, product workflows, and best practices.
  • Actively monitor and the competitive landscape for data partnership or acquisition opportunities to strengthen FactSet's Media offering.
  • Identify areas of opportunity where FactSet can own and operate data collection and reduce reliance on third-party data spend.

What We're Looking For

Requirements:

  • Bachelor's degree: Finance, Economics, Computer Science, Statistics, Engineering (Master's preferred)
  • 5+ years of relevant experience, within the Media or broader TMT sectors with focus on Media required
  • Strong proficiency in data analysis, modeling, and visualization tools (e.g., Excel, Power BI/Tableau, SQL, Python) for data extraction, transformation, analysis, and workflow automation
  • Hands-on experience preparing data for statistical and machine learning models.
  • Familiarity with distributed data systems and cloud platforms (any of AWS S3/EC2/Redshift, Azure, Databricks, Snowflake)
  • Experience building dashboards and data visualizations (e.g., Tableau, Power BI, or similar)
  • Demonstrated analytical, quantitative, and organizational skills with the ability to synthesize complex data into clear insights
  • Solid written and verbal communication skills, including the ability to translate data findings into actionable business narratives
  • Proven ability to manage multiple projects and shifting priorities in a dynamic environment
  • Team-oriented mindset with a hands-on, solution-driven approach
  • CFA/CPA designation or capital markets experience a plus
  • Must be legally authorized to work in the United States without the need for employer sponsorship now or at any time in the future

What's In ItForYou

At FactSet, our people are our greatest asset, and our culture is our biggest competitive advantage. Being aFactSettermeans:

  • The opportunity to join an S&P 500 company with over 45 years of sustainable growth powered by the entrepreneurial spirit of a start-up.
  • Support foryour total well-being. This includes health, life, and disability insurance, as well as retirement savings plans and a discounted employee stock purchase program, plus paid time off for holidays, and family leave.
  • Flexible work accommodations. We value work/life harmony and offer our employees a range of accommodations to help them achieve success both at work and in their personal lives.
  • A global community dedicated to volunteerism and sustainability, where collaboration is always encouraged, and individuality drives solutions.
  • Career progression planning with dedicated time each month for learning and development.
  • Business Resource Groupsopento all employees that serve as a catalyst for connection, growth, and belonging. Learn more about our benefitshere.

Salary is just onecomponentof our compensation package and is based on several factors including but not limited to education, work experience, and certifications.

The budgeted salary for this role in the states of Colorado, Connecticut, and New York is $104,000-$130,000.

Company Overview:

FactSet (NYSE:FDS | NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees' Choice Award winner. Learn more atwww.factset.comand follow us onXandLinkedIn.

At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, protected veteran status or other characteristics protected by law. FactSet participates in E-Verify