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60 Experity Application Support Analyst Jobs Hiring Near You

Trafigura

Application Support Analyst

Calgary, AB

Main Purpose We are looking for an Application Support Analyst to join our dynamic Trading IT team and support an extensive portfolio of applications, each with its unique complexities and ...

InstantServe LLC

Application Support Analyst

Hartford, CT · On-site

$55/hr

Application Support Analyst - CJIS Help Desk (Training & Onboarding) Location: Hartford, CT (Hybrid - Onsite + Remote) Rate: $55/hr (1099/C2C) Duration: 12 Months Schedule: Monday-Friday, 7:00 AM - 3 ...

Class Valuation

Application Support Analyst

Troy, MI · On-site

$60K - $65K/yr

Application Support Analyst Class Valuation combines innovative technology, nationwide appraiser coverage, and strong client relationships to deliver fast, accurate, and compliant valuation services.

ClassValuation

Application Support Analyst

Troy, MI · On-site

Application Support Analyst Class Valuation combines innovative technology, nationwide appraiser coverage, and strong client relationships to deliver fast, accurate, and compliant valuation services.

Aviso Wealth

Application Support Analyst

Vancouver, BC · On-site

The Opportunity: We're looking to fill an open role for an Application Support Analyst to join our IT team. Reporting to the Manager, Technology Application Support, the Application Support Analyst ...

Aviso Wealth

Application Support Analyst

Toronto, ON · On-site

The Opportunity: We're looking to fill an open role for an Application Support Analyst to join our IT team. Reporting to the Manager, Technology Application Support, the Application Support Analyst ...

Barclays

Application Support Analyst

Wilmington, DE

Embark on a transformative journey as an Application Support Analyst. At Barclays, our vision is clear -to redefine the future of banking and help craft innovative solutions. You will be joining a ...

New

PeopleSERVE

Application Support Analyst

Boston, MA

Application Support Analyst Duties and Responsibilities: * Learn off-the-shelf applications largely via self-study, both from the users' perspectives and the support team perspective * Work with ...

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Application Support Analyst

Trafigura

Calgary, AB

Full-time

Posted 18 days ago

Job description

Main Purpose

We are looking for an Application Support Analyst to join our dynamic Trading IT team and support an extensive portfolio of applications, each with its unique complexities and requirements. This role serves as a critical bridge between our business users and technical teams, ensuring seamless operation of production systems in a fast-paced, time-critical commodities trading environment.

    Key Responsibilities

    • Providing second line support for user issues
    • Ensuring production systems are fully operational
    • Responding to user queries in a timely manner and providing advice on the use of the systems
    • Escalating issues requiring developer/analyst input as appropriate within internal IT teams
    • Managing to bring everyone from different teams shortly into call to drive for quick resolution
    • Maintain system data such as quotes, holiday schedules, curves
    • Identify and fully document processes used to resolve recurring issues
    • Flexibility on working hours is essential; some out of hours work will be required where needed to meet the business needs.

    Required qualifications

    • Bachelor's or Master's degree in a numerate discipline (Mathematics, Computer Science, Enginering, or related field)
    • Fluent English communication skills, both written and verbal
    • Strong verbal and written communication, both with business users and internal IT teams
    • Minimum 6 years of hands-on experience in second-line (L2) application support, with a strong background in incident management, troubleshooting, and escalation handling and at least 5 years in an Application Support Analyst role within commodities trading environments
    • Proven technical proficiency across SQL, XML, Business Objects, and QlikView, with a solid understanding of IT architecture and database structures
    • Demonstrated knowledge of Release Management principles and practices
    • Hands-on experience with problem and incident tracking systems
    • Proven experience managing new releases through UAT and into production environments

    Preferred qualifications

    • ITIL Certification
    • Familiarity with the full trade lifecycle within a commodities or financial trading environment

    Attributes for success

    • Familiarity with standard support processes such as incident and issue management
    • Strong sense of ownership - takes full accountability for reported issues through to resolution, proactively engaging cross-functional teams where required
    • Exposure to problem tracking systems
    • Thrives in high-volume, time-critical environments with a calm and structured approach to prioritisation
    • Effective communicator, capable of engaging stakeholders across varying levels of technical and business knowledge
    • Collaborative team player with a clear understanding of different business functions and how they interact

    Department Overview

    Trading IT is responsible for the front-to-back delivery of various applications that enable Trafigura's trading across all its divisions.

    Reporting Structure

    - Reporting directly to Senior Application Support Manager

    Equal Opportunity Employer

    We are an Equal Opportunity Employer and take pride in a diverse workforce. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, colour, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or handicap, disability, or any other legally protected status.

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