Results focused, highly collaborative, and strong customer-service orientation. * Excellent ... Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service ...
20 Exelon Customer Service Representative Jobs Hiring Near You
Results focused, highly collaborative, and strong customer-service orientation. * Excellent ... Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service ...
Sr. Systems Admin 1 -
Chicago, IL · On-site
$88K - $120K/yr
Responds quickly and efficiently to customer service requests. Participates in and conducts ... Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service ...
Sr. Systems Admin 1 -
Chicago, IL · On-site
$88K - $120K/yr
Responds quickly and efficiently to customer service requests. Participates in and conducts ... Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service ...
General Engineer
Philadelphia, PA · On-site
Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service ... represented status. Eligibility will be determined by the written plan or program documents.
General Engineer
Philadelphia, PA · On-site
Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service ... represented status. Eligibility will be determined by the written plan or program documents.
General Engineer
Valley Forge, PA · On-site
Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service ... represented status. Eligibility will be determined by the written plan or program documents.
General Engineer
Valley Forge, PA · On-site
Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service ... represented status. Eligibility will be determined by the written plan or program documents.
General Engineer
Abingdon, MD · On-site
$92K - $126K/yr
Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service ... represented status. Eligibility will be determined by the written plan or program documents.
General Engineer
Abingdon, MD · On-site
$92K - $126K/yr
Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service ... represented status. Eligibility will be determined by the written plan or program documents.
General Engineer
Gap, PA · On-site
Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service ... represented status. Eligibility will be determined by the written plan or program documents.
General Engineer
Gap, PA · On-site
Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service ... represented status. Eligibility will be determined by the written plan or program documents.
General Engineer
Wagontown, PA · On-site
Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service ... represented status. Eligibility will be determined by the written plan or program documents.
General Engineer
Wagontown, PA · On-site
Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service ... represented status. Eligibility will be determined by the written plan or program documents.
General Engineer
Strasburg, PA · On-site
Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service ... represented status. Eligibility will be determined by the written plan or program documents.
General Engineer
Strasburg, PA · On-site
Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service ... represented status. Eligibility will be determined by the written plan or program documents.
General Engineer
Ambler, PA · On-site
$92K - $126K/yr
Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service ... represented status. Eligibility will be determined by the written plan or program documents.
General Engineer
Ambler, PA · On-site
$92K - $126K/yr
Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service ... represented status. Eligibility will be determined by the written plan or program documents.
General Engineer
Wilmington, DE · On-site
$92K - $126K/yr
Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service ... represented status. Eligibility will be determined by the written plan or program documents.
General Engineer
Wilmington, DE · On-site
$92K - $126K/yr
Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service ... represented status. Eligibility will be determined by the written plan or program documents.
General Engineer
Saint Peters, PA · On-site
Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service ... represented status. Eligibility will be determined by the written plan or program documents.
General Engineer
Saint Peters, PA · On-site
Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service ... represented status. Eligibility will be determined by the written plan or program documents.
General Engineer
Mainland, PA · On-site
Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service ... represented status. Eligibility will be determined by the written plan or program documents.
General Engineer
Mainland, PA · On-site
Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service ... represented status. Eligibility will be determined by the written plan or program documents.
General Engineer
Schwenksville, PA · On-site
$92K - $126K/yr
Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service ... represented status. Eligibility will be determined by the written plan or program documents.
General Engineer
Schwenksville, PA · On-site
$92K - $126K/yr
Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service ... represented status. Eligibility will be determined by the written plan or program documents.
General Engineer
Chadds Ford, PA · On-site
Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service ... represented status. Eligibility will be determined by the written plan or program documents.
General Engineer
Chadds Ford, PA · On-site
Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service ... represented status. Eligibility will be determined by the written plan or program documents.
General Engineer
Cecilton, MD · On-site
Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service ... represented status. Eligibility will be determined by the written plan or program documents.
General Engineer
Cecilton, MD · On-site
Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service ... represented status. Eligibility will be determined by the written plan or program documents.
General Engineer
Bird In Hand, PA · On-site
$92K - $126K/yr
Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service ... represented status. Eligibility will be determined by the written plan or program documents.
General Engineer
Bird In Hand, PA · On-site
$92K - $126K/yr
Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service ... represented status. Eligibility will be determined by the written plan or program documents.
General Engineer
Bridgeport, NJ · On-site
$92K - $126K/yr
Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service ... represented status. Eligibility will be determined by the written plan or program documents.
General Engineer
Bridgeport, NJ · On-site
$92K - $126K/yr
Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service ... represented status. Eligibility will be determined by the written plan or program documents.
General Engineer
Willow Street, PA · On-site
$92K - $126K/yr
Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service ... represented status. Eligibility will be determined by the written plan or program documents.
General Engineer
Willow Street, PA · On-site
$92K - $126K/yr
Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service ... represented status. Eligibility will be determined by the written plan or program documents.
General Engineer
Philadelphia, PA · On-site
$92K - $126K/yr
Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service ... represented status. Eligibility will be determined by the written plan or program documents.
General Engineer
Philadelphia, PA · On-site
$92K - $126K/yr
Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service ... represented status. Eligibility will be determined by the written plan or program documents.
General Engineer
Newark, DE · On-site
Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service ... represented status. Eligibility will be determined by the written plan or program documents.
General Engineer
Newark, DE · On-site
Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service ... represented status. Eligibility will be determined by the written plan or program documents.
Exelon Jobs Information
What is it like to work at Exelon?
Exelon is a company that values innovation, safety, and customer satisfaction, fostering a culture that prioritizes teamwork and community involvement. As a leading energy company, Exelon operates a diverse range of businesses, including nuclear, fossil, and renewable energy, with a global workforce that collaborates across various teams and locations to achieve its mission of powering a cleaner, brighter future. Working at Exelon may appeal to candidates who are passionate about the energy sector, eager to contribute to a company that is shaping the future of energy production and consumption.
What makes Exelon an attractive place to work?
Exelon is a leading energy company that plays a critical role in powering homes, businesses, and communities across the United States. The company offers a dynamic work environment that fosters innovation, collaboration, and a culture of safety, with opportunities for employees to work on cutting-edge projects and technologies. Joining Exelon provides a chance to contribute to a mission-driven organization that is shaping the future of the energy industry, with opportunities for professional growth, development, and making a meaningful impact.
Do workers at Exelon get paid breaks?
Yes. Most people get paid breaks.
83% of people say they get paid breaks.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and July 2026.
83% of people say they get paid breaks.
Based on data from 29 people who took the Breakroom Quiz between December 2024 and July 2026.
Does Exelon pay people when they’re sick?
Yes. Most people get paid when they’re sick.
95% of people say they would get paid if they were sick but scheduled to work.
Based on data from 41 people who took the Breakroom Quiz between December 2024 and July 2026.
95% of people say they would get paid if they were sick but scheduled to work.
Based on data from 41 people who took the Breakroom Quiz between December 2024 and July 2026.
At Exelon, are sick days and vacation days separate paid time off?
Sick days and vacation days are separate paid time off.
73% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 15 people who took the Breakroom Quiz between May 2025 and July 2026.
73% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 15 people who took the Breakroom Quiz between May 2025 and July 2026.
Is the health insurance from Exelon affordable enough for their workers?
Most people say the health insurance costs are okay.
96% of people say the health insurance costs are okay
Based on data from 26 people who took the Breakroom Quiz between March 2025 and July 2026.
96% of people say the health insurance costs are okay
Based on data from 26 people who took the Breakroom Quiz between March 2025 and July 2026.
Do people get paid time off at Exelon?
Most people get paid time off work.
88% of people say they get paid time off.
Based on data from 17 people who took the Breakroom Quiz between May 2025 and July 2026.
88% of people say they get paid time off.
Based on data from 17 people who took the Breakroom Quiz between May 2025 and July 2026.
How far ahead of time do people find out their work schedule?
Only some people find out their schedule four weeks ahead of time.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and May 2026.
- 31% of people with changing schedules find out their shifts one week or less ahead of time.
- 6% of people with changing schedules find out their shifts two weeks ahead of time.
- 6% of people with changing schedules find out their shifts three weeks ahead of time.
- 56% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and May 2026.
Do workers at Exelon worry about hours?
Most people don’t worry about getting enough hours.
96% of people report they don’t worry about getting enough hours.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and May 2026.
96% of people report they don’t worry about getting enough hours.
Based on data from 28 people who took the Breakroom Quiz between December 2024 and May 2026.
Do Exelon workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
50% report that they don’t have enough control over which shifts they work.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and May 2026.
50% report that they don’t have enough control over which shifts they work.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and May 2026.
How easy is it for Exelon workers to change shifts?
Most people find it easy to change shifts.
79% of people report that it’s easy to change shifts if they need to.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and May 2026.
79% of people report that it’s easy to change shifts if they need to.
Based on data from 19 people who took the Breakroom Quiz between December 2024 and May 2026.
How easy is it to get time off at Exelon?
Most people find it easy to get time off.
92% of people report it’s easy to get time off.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and July 2026.
92% of people report it’s easy to get time off.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and July 2026.
Do Exelon managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
87% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and May 2026.
87% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and May 2026.
Do jobs at Exelon spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
13% of people report that their job takes up time that they don’t get paid for.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and May 2026.
13% of people report that their job takes up time that they don’t get paid for.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and May 2026.
How easy is it to take sick days at Exelon?
Most people find it easy to take sick days.
95% of people report that it’s easy to take time off if they are sick.
Based on data from 41 people who took the Breakroom Quiz between December 2024 and July 2026.
95% of people report that it’s easy to take time off if they are sick.
Based on data from 41 people who took the Breakroom Quiz between December 2024 and July 2026.
Is working at Exelon good if you’re a parent or caregiver?
Only some parents and caregivers say this is a good place to work.
40% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and June 2026.
40% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and June 2026.
Do people at Exelon feel treated with respect by their managers?
Most people feel treated with respect by their managers.
89% of people say they’re treated with respect by their managers.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and July 2026.
89% of people say they’re treated with respect by their managers.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and July 2026.
Do people at Exelon get to take their breaks without interruption?
Most people get breaks without interruption.
82% of people report that they get to take their breaks without interruption.
Based on data from 34 people who took the Breakroom Quiz between December 2024 and July 2026.
82% of people report that they get to take their breaks without interruption.
Based on data from 34 people who took the Breakroom Quiz between December 2024 and July 2026.
Is it stressful to work at Exelon?
Some people feel stressed out here.
44% of people say they often feel stressed out at work.
Based on data from 41 people who took the Breakroom Quiz between December 2024 and July 2026.
44% of people say they often feel stressed out at work.
Based on data from 41 people who took the Breakroom Quiz between December 2024 and July 2026.
Do people at Exelon enjoy their jobs?
Most people enjoy their job.
81% of people report they enjoy their job.
Based on data from 37 people who took the Breakroom Quiz between December 2024 and July 2026.
81% of people report they enjoy their job.
Based on data from 37 people who took the Breakroom Quiz between December 2024 and July 2026.
Do people at Exelon recommend working with their team?
Most people recommend working with their team.
76% of people report that they would recommend working with their immediate team to a friend.
Based on data from 41 people who took the Breakroom Quiz between December 2024 and July 2026.
76% of people report that they would recommend working with their immediate team to a friend.
Based on data from 41 people who took the Breakroom Quiz between December 2024 and July 2026.
Do people get enough training when they start at Exelon?
Some people didn’t get enough training when they started.
36% of people report they didn’t get enough training when they started working here.
Based on data from 39 people who took the Breakroom Quiz between December 2024 and July 2026.
36% of people report they didn’t get enough training when they started working here.
Based on data from 39 people who took the Breakroom Quiz between December 2024 and July 2026.
Do people get support to advance at Exelon?
Most people are given support to advance their career here.
In the last year, 76% of people report being given support to advance their career here.
Based on data from 37 people who took the Breakroom Quiz between December 2024 and July 2026.
In the last year, 76% of people report being given support to advance their career here.
Based on data from 37 people who took the Breakroom Quiz between December 2024 and July 2026.
Do people think Exelon’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
69% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 36 people who took the Breakroom Quiz between December 2024 and July 2026.
69% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 36 people who took the Breakroom Quiz between December 2024 and July 2026.
Do workers feel well informed about how Exelon is doing?
Most people feel well informed about how the company is doing.
70% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 37 people who took the Breakroom Quiz between December 2024 and July 2026.
70% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 37 people who took the Breakroom Quiz between December 2024 and July 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Exelon?
What are the most popular categories at Exelon?
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 5 days ago
Exelon rating
8.7
Based on 41 frontline employees who took The Breakroom Quiz
8th of 53 rated energy and utility
Job description
Who We Are
We're powering a cleaner, brighter future.
Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.
We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 20,000 colleagues strong serving more than 10.7 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).
We're committed to creating an environment where every person can thrive. Our employee experience is grounded in four tenets that guide how we support our people: purposeful careers, growth opportunities, community impact, and support to thrive.
In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.
Are you in?
Primary Purpose
Leads the design and execution of Exelon's enterprise learning strategy, with a focus on measurable skill building, practical learning solutions, and closing priority capability gaps across the enterprise.
This role is both strategic and hands-on: approximately 25% of the work is focused on setting direction and prioritizing the enterprise learning agenda, while the majority of the role is focused on executing tangible learning deliverables, building scalable programs, and helping leaders and employees develop skills needed for current and future work.
The Senior Manager partners with Human Resources Business Partners, business leaders, Leadership Development, technology partners, and external providers to identify skill gaps, design targeted learning interventions, and deliver upskilling, reskilling, learning pathways, and capability-building programs that improve performance and workforce readiness.
The role helps simplify and connect Exelon's learning ecosystem by aligning programs, vendors, content, platforms, and measurement to the highest-priority business needs and workforce skills. This includes supporting development of a longer term enterprise learning vision and strategy that is tech enabled, future learning management system readiness, practical learning governance, vendor management, and learning analytics that demonstrate business impact.
Success in this role requires strong execution, clear communication, collaborative influence, and the ability to turn business needs into simple, effective learning solutions that can be implemented and measured.
**This is a multiple-location posting. The selected candidate may be based out of our Exelon Corporate Office locations in IL, DC, MD, or PA**
Primary Duties
Enterprise Learning Strategy and Prioritization (25%)
Skill Gap Closure, Learning Pathways and Capability Building (25%)
Learning Program Execution and Delivery at Scale (20%)
Learning Ecosystem, Vendor and LMS Readiness (10%)
Measurement, Analytics and Business Impact (10%)
Team Leadership and Stakeholder Partnership (10%)
Job Scope
Minimum Qualifications
Preferred Qualifications
Benefits
Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.
We're powering a cleaner, brighter future.
Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.
We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 20,000 colleagues strong serving more than 10.7 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).
We're committed to creating an environment where every person can thrive. Our employee experience is grounded in four tenets that guide how we support our people: purposeful careers, growth opportunities, community impact, and support to thrive.
In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.
Are you in?
Primary Purpose
Leads the design and execution of Exelon's enterprise learning strategy, with a focus on measurable skill building, practical learning solutions, and closing priority capability gaps across the enterprise.
This role is both strategic and hands-on: approximately 25% of the work is focused on setting direction and prioritizing the enterprise learning agenda, while the majority of the role is focused on executing tangible learning deliverables, building scalable programs, and helping leaders and employees develop skills needed for current and future work.
The Senior Manager partners with Human Resources Business Partners, business leaders, Leadership Development, technology partners, and external providers to identify skill gaps, design targeted learning interventions, and deliver upskilling, reskilling, learning pathways, and capability-building programs that improve performance and workforce readiness.
The role helps simplify and connect Exelon's learning ecosystem by aligning programs, vendors, content, platforms, and measurement to the highest-priority business needs and workforce skills. This includes supporting development of a longer term enterprise learning vision and strategy that is tech enabled, future learning management system readiness, practical learning governance, vendor management, and learning analytics that demonstrate business impact.
Success in this role requires strong execution, clear communication, collaborative influence, and the ability to turn business needs into simple, effective learning solutions that can be implemented and measured.
**This is a multiple-location posting. The selected candidate may be based out of our Exelon Corporate Office locations in IL, DC, MD, or PA**
Primary Duties
Enterprise Learning Strategy and Prioritization (25%)
- Develops and maintains Exelon's enterprise learning strategy, including the learning vision, priorities, governance approach, and roadmap for capability building.
- Works with Talent Center of Excellence leaders, Human Resources Business Partners, business leaders and stakeholders to identify the most important skill gaps and learning priorities.
- Translates business strategy, transformation priorities, workforce changes, AI adoption, grid modernization, and operating model shifts into a focused learning agenda.
- Distinguishes high-value learning needs from lower-priority activity so enterprise learning investments are targeted, practical, and aligned to business outcomes.
Skill Gap Closure, Learning Pathways and Capability Building (25%)
- Partners with Human Resources Business Partners and business leaders to understand skill gaps, define learning needs, and build plans to close those gaps.
- Designs and implements upskilling, reskilling, learning pathways, learning academies, and role-based development experiences for priority roles, functions, and workforce segments.
- Builds practical interventions that improve proficiency, support career growth, and help employees and leaders apply new skills on the job.
- Creates approaches to close gaps for emerging and highest priority enterprise skill needs, including AI literacy, digital ways of working, functional upskilling, people leader capability, and other future skills tied to business priorities.
Learning Program Execution and Delivery at Scale (20%)
- Leads the execution of enterprise learning programs, including training plans, curriculum design, vendor delivery, cohort-based learning, manager-led reinforcement, microlearning, digital content, and communities of practice.
- Ensures learning solutions are simple, accessible, role-relevant, and designed to support behavior change and application in day-to-day work.
- Partners closely with Leadership Development to align learning solutions with leader capability, people leader effectiveness, coaching behaviors, change leadership, and enterprise leadership expectations.
- Applies adult learning, instructional design, behavioral science, and change management practices to create learning that is engaging, scalable, and measurable.
Learning Ecosystem, Vendor and LMS Readiness (10%)
- Helps organize and improve Exelon's learning ecosystem, including learning programs, vendors, content libraries, modalities, microlearning, digital learning platforms, and future technology-enabled skills strategy. Rationalizes fragmented learning investments, identifies duplication and gaps, and aligns learning resources to enterprise priorities.
- Identifies duplication, gaps, and opportunities to rationalize learning investments so resources are focused on the most important capability needs.
- In partnership with HR, technology, and platform owners, supports learning data integration, content governance, skill libraries, and scalable learning delivery processes, and prepares for future technology-enabled learning platform and learning management system optimization.
- Manages vendor relationships, including evaluation, contracting support, performance oversight, and alignment to Exelon's learning priorities.
Measurement, Analytics and Business Impact (10%)
- Defines practical measures to track learning participation, adoption, proficiency growth, skill-gap closure, behavior change, time-to-competence, and business impact.
- Uses learning data, workforce insights, business metrics, and stakeholder feedback to improve learning solutions and communicate results.
- Connects learning outcomes to HR strategy measures and business priorities so leaders can see where learning is improving workforce capability.
Team Leadership and Stakeholder Partnership (10%)
- Leads and develops a team of learning professionals, creating clear priorities, accountability, continuous improvement, affordability, and customer focus.
- Builds strong partnerships across the Talent Center of Excellence, Human Resources Business Partners, business leaders, operating companies, technology partners, Leadership Development, and vendors.
- Presents progress, recommendations, and results primarily to the Talent Center of Excellence leadership team and other HR or business stakeholders as needed.
Job Scope
- Reports to the Director, Strategic Workforce Planning and Talent Management.
- Interacts regularly with Talent Center of Excellence leaders, Human Resources Business Partners, business leaders, operating company stakeholders, technology partners, Leadership Development, transformation teams, and external vendors.
- Accountable for enterprise learning strategy, skill-gap closure planning, learning program execution, learning pathways, learning ecosystem governance, vendor strategy, learning management system readiness, and measurement of learning impact.
- Expected to simplify and rationalize fragmented learning activity and focus enterprise learning resources on the most critical skill gaps and business capabilities.
- Operates across a complex, matrixed enterprise environment with evolving business needs, competing priorities, and changing learning technology requirements.
- Influences learning priorities across functions and operating companies, including areas where learning ownership or delivery may be distributed.
Minimum Qualifications
- Bachelor's degree in Human Resources, Organizational Development, Business, Learning and Development, Industrial/Organizational Psychology, Education, or related field.
- 12 or more years of experience in organizational learning, learning and development, talent development, capability building, organizational development, or related field.
- 3-5 years of supervisory or people leadership experience.
- Demonstrated success designing and implementing enterprise learning programs, capability-building solutions, upskilling or reskilling programs, or talent development initiatives.
- Experience partnering with Human Resources Business Partners and business leaders to identify skill gaps and implement practical learning solutions to close them.
- Experience translating business needs into training plans, learning pathways, curricula, programs, or interventions that build workforce capability.
- Experience supporting learning through business transformation, operating model change, digital transformation, workforce disruption, or large-scale organizational change.
- Experience building, governing, or improving learning ecosystems, including learning management systems, content, vendors, modalities, academies, digital learning tools, or learning technology roadmaps.
- Strong knowledge of instructional design and adult learning theory.
- Strong analytical skills, including experience using learning data, workforce insights, and business metrics to evaluate learning effectiveness and improve programs.
- Demonstrated ability to influence stakeholders in a matrixed environment and communicate recommendations clearly to HR and business leaders.
- Ability to balance enterprise perspective with hands-on execution and practical delivery.
Preferred Qualifications
- Master's degree in Organizational Development, Human Resources Development, Industrial/Organizational Psychology, Business, Education, Learning Sciences, or related field.
- Experience with learning in the flow of work, microlearning, skills-based learning, learning experience platforms, digital academies, and modern learning modalities.
- Experience supporting AI literacy, AI adoption, work redesign, digital transformation, or future-skills capability building.
- Experience supporting people leader upskilling, manager effectiveness, leadership capability building, or partnership with Leadership Development functions.
- Experience in utilities, energy, infrastructure, regulated industries, safety-critical environments, or operational/frontline workforce learning.
- Experience integrating learning with strategic workforce planning, skills inventories, competency models, career pathways, talent analytics, or workforce capability planning.
- Experience applying Kirkpatrick's Four Levels of Evaluation or similar models to assess learning outcomes, behavior change, effectiveness, and business impact.
- Certification in instructional design, coaching, change management, leadership development, talent development, or related discipline.
- Strong knowledge of behavioral science, organization design, process improvement, and change management principles.
- Experience with union environments and frontline workforce learning and development.
- Results focused, highly collaborative, and strong customer-service orientation.
- Excellent interpersonal, communication, facilitation, consulting, and influencing skills.
Benefits
- Annual salary will vary based on a candidate's skills, qualifications, experience, and other factors: $139,200.00/Yr. - $191,400.00/Yr. plus an additional $25K in Long Term Incentive Plan annually.
- Annual Bonus for eligible positions: 25%
- 401(k) match and annual company contribution
- Medical, dental and vision insurance
- Life and disability insurance
- Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
- Employee Assistance Program and resources for mental and emotional support
- Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
- Referral bonus program
- And much more
Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.
About Exelon
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Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient. We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco). In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.
Industry
Clean energy services
Company size
10,000+ Employees
Headquarters location
Chicago, IL, US
Year founded
1999