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Principal Product Manager, Practice Operations - DrChrono
Mission
Reduce administrative burden in DrChrono by 50% in 2026 - from roughly 8 minutes per visit to under 4 - by reimagining the workflows that surround the visit and helping teams deliver measurable outcomes for practices.
What you own

• The DrChrono outcome: reduce administrative time per visit from ~8 minutes to <4 minutes.

• The core workflows around the visit: Message Center, patient portal, scheduling, intake, reminders, follow-up, and administrative task management.

• The product strategy, sequencing, and quality bar for reducing practice burden across these workflows.

• The measurement system that proves whether we are actually saving time.

What you'll do

• Lead discovery with DrChrono practices to understand where work gets stuck, where staff lose time, and where patients can self-serve.

• Reimagine the Message Center so teams can prioritize, route, respond, and close the loop faster.

• Help deliver a modern patient portal that reduces calls, messages, manual intake, and routine front-office work.

• Improve scheduling and administrative workflows so common tasks are simpler, faster, and more automated.

• Partner deeply with design and engineering to shape product bets, write crisp requirements, define acceptance criteria, and test real workflows.

• Use data and customer evidence to identify the highest-leverage opportunities, not just the loudest requests.

• Align support, implementation, sales, and customer success so launches are understood, adopted, and measurable.

• Establish clear metrics: administrative minutes per visit, message resolution time, portal adoption, scheduling conversion, task completion time, support burden, and staff satisfaction.

How you'll be measured

• Administrative burden reduced from ~8 minutes per visit to under 4.

• Faster message triage, routing, response, and resolution.

• Higher patient portal adoption and more routine work completed without staff intervention.

• Scheduling and admin workflows require fewer clicks, fewer handoffs, and fewer workarounds.

• Product teams have clearer problems, stronger requirements, better testing, and fewer late surprises.

• DrChrono customers feel the operational lift in their day-to-day practice.

What we're looking for

• A strong product leader who thinks in workflows, outcomes, and systems.

• Someone who understands that great healthcare software reduces work, not just digitizes it.

• Excellent customer discovery instincts and the ability to separate symptoms from root causes.

• Strong product mechanics: strategy, sequencing, requirements, acceptance criteria, validation, and launch quality.

• Ability to influence across product, engineering, design, support, implementation, and GTM.

• High standards, low ego, and a bias toward measurable customer impact.

What great looks like
DrChrono practices feel like the product is taking work off their plate. Messages are easier to manage. Patients handle more on their own. Scheduling is cleaner. Routine administrative work is faster, smarter, and more automated.
The team is not celebrating shipped features. The team is celebrating time returned to the practice.
Where
The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role is fully remote and can be based anywhere in the United States. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations in North America.
Benefits & Perks

• Flexibility to work where/how you want within your country of employment - in-office, remote, or hybrid
• Robust health and wellness benefits, including an annual wellness stipend
• Continued investment in your professional development through Udemy
• 401k with company match
• Flexible and generous paid time off
• Employee Stock Purchase Program

Compensation
EverCommerce is committed to equal pay and transparency. The annual base salary range for this position is $120,000 - $135,000 USD per year. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the U.S. EverCommerce considers factors such as, but not limited to, scope and responsibilities of the position, candidate's work experience, candidate's work location, education/training, key skills, internal peer equity, external market data, as well as market and business considerations when making compensation decisions.
EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!
EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!