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Epiq Systems
Epiq Systems

60 Epiq Client Services Manager Jobs Hiring Near You

Epiq

Client Services Project Manager

Phoenix, AZ · Remote

$90K - $115K/yr

At Epiq , your work contributes to complex, global legal outcomes. You'll join a valuesdriven ... Demonstrates adaptability to internal and external systems, leveraging project management ...

Epiq

Client Services Project Manager

Kansas City, KS · Remote

$90K - $115K/yr

At Epiq , your work contributes to complex, global legal outcomes. You'll join a valuesdriven ... Demonstrates adaptability to internal and external systems, leveraging project management ...

Epiq

Client Services Project Manager

New York, NY · Remote

$90K - $115K/yr

At Epiq , your work contributes to complex, global legal outcomes. You'll join a valuesdriven ... Demonstrates adaptability to internal and external systems, leveraging project management ...

Epiq

Client Services Project Manager

Calgary, AB · On-site

At Epiq , your work contributes to complex, global legal outcomes. You'll join a valuesdriven ... The Project Manager of Client Services will serve as a leader in successfully managing assigned ...

Epiq

Client Services Project Manager

Washington, DC · Remote

$90K - $115K/yr

At Epiq , your work contributes to complex, global legal outcomes. You'll join a valuesdriven ... Demonstrates adaptability to internal and external systems, leveraging project management ...

Epiq

Client Services Project Manager

Chicago, IL · Remote

$90K - $115K/yr

At Epiq , your work contributes to complex, global legal outcomes. You'll join a valuesdriven ... Demonstrates adaptability to internal and external systems, leveraging project management ...

Epiq

Client Services Project Manager

Kansas City, MO · Remote

$90K - $115K/yr

At Epiq , your work contributes to complex, global legal outcomes. You'll join a valuesdriven ... Demonstrates adaptability to internal and external systems, leveraging project management ...

Epiq

Client Services Project Manager

Tampa, FL · Remote

$90K - $115K/yr

At Epiq , your work contributes to complex, global legal outcomes. You'll join a valuesdriven ... Demonstrates adaptability to internal and external systems, leveraging project management ...

Epiq

Client Services Project Manager

New York, NY · On-site +1

$100K - $120K/yr

At Epiq , your work contributes to complex, global legal outcomes. You'll join a values-driven ... The Project Manager of Client Services will serve as a leader in successfully managing assigned ...

Epiq

eDiscovery Project Manager

Phoenix, AZ · On-site

$90K - $100K/yr

Manages and reports to clients on project budget and financial status ... Provides strategic and tactical guidance to deliver Epiq's best practice for Client Services as ...

Epiq

Client Services Project Manager

Beaverton, OR · On-site +1

$90K - $115K/yr

At Epiq , your work contributes to complex, global legal outcomes. You'll join a values-driven ... Demonstrates adaptability to internal and external systems, leveraging project management ...

Epiq

Client Services Project Manager

Beaverton, OR · Remote

$90K - $115K/yr

At Epiq , your work contributes to complex, global legal outcomes. You'll join a valuesdriven ... Demonstrates adaptability to internal and external systems, leveraging project management ...

Epiq

eDiscovery Project Manager

Overland Park, KS · On-site +1

$90K - $100K/yr

Manages and reports to clients on project budget and financial status ... Provides strategic and tactical guidance to deliver Epiq's best practice for Client Services as ...

Epiq

Client Services Project Manager

Chicago, IL · On-site

$100K - $120K/yr

At Epiq , your work contributes to complex, global legal outcomes. You'll join a valuesdriven ... The Project Manager of Client Services will serve as a leader in successfully managing assigned ...

Epiq

eDiscovery Project Manager

Overland Park, KS

$90K - $100K/yr

Manages and reports to clients on project budget and financial status ... Provides strategic and tactical guidance to deliver Epiq's best practice for Client Services as ...

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Epiq Systems Jobs Information

What are the key skills and qualifications needed to thrive as a Client Services Manager, and why are they important?

To thrive as a Client Services Manager, you need strong client relationship management, problem-solving abilities, and a background in business or a related field. Familiarity with customer relationship management (CRM) software, project management tools, and occasionally relevant certifications like PMP or ITIL are valuable. Exceptional communication, leadership, and conflict resolution skills set outstanding professionals apart in this role. These competencies are essential to ensure client satisfaction, strengthen long-term partnerships, and drive business growth.

What are some common challenges faced by Client Services Managers, and how can they be addressed?

Client Services Managers often encounter challenges such as balancing multiple client needs, managing expectations, and ensuring consistent communication between clients and internal teams. To address these challenges, it's important to develop strong organizational skills, set clear boundaries and expectations from the outset, and maintain proactive communication. Regular status meetings and transparent reporting can help build trust with clients and foster effective collaboration with your team.

What does a Client Services Manager do?

A Client Services Manager is responsible for overseeing and improving the experience of clients within a company. They act as the main point of contact for clients, ensuring their needs are met and issues are resolved promptly. Their duties often include managing client accounts, coordinating with internal teams, developing relationships, and working to increase client satisfaction and retention. They may also analyze client feedback to improve services and help grow the business.

What is the role of a client services manager?

A client services manager oversees client relationships, ensuring customer satisfaction and retention. They coordinate communication between clients and internal teams, address issues, and often use CRM tools to manage accounts and track service delivery. Strong communication, problem-solving skills, and industry knowledge are essential for this role.

What is the difference between Client Services Manager vs Account Executive?

AspectClient Services ManagerAccount Executive
Primary RoleOversees client relationships, ensures satisfaction, manages service deliveryGenerates new business, manages client accounts, closes sales
Required SkillsCustomer service, communication, project managementSales, negotiation, relationship building
Work EnvironmentClient-facing, service-oriented, team collaborationSales-focused, client meetings, prospecting
Common CertificationsCustomer service certifications, CRM trainingSales certifications, CRM training

The main difference is that a Client Services Manager focuses on maintaining and enhancing existing client relationships and ensuring service quality, while an Account Executive primarily works on acquiring new clients and closing sales. Both roles require strong communication skills and familiarity with CRM tools, but their core objectives differ—service retention versus new business development.

What is it like to work at Epiq?

Epiq is a company that values collaboration and innovation, fostering a dynamic work environment where employees can contribute to the development of cutting-edge technology and services.

The company's team structure is designed to promote cross-functional collaboration, with employees working together to deliver solutions for clients in the legal and financial industries. Epiq's work environment is often described as fast-paced and challenging, with opportunities for professional growth and development.

Working at Epiq may appeal to candidates who are passionate about technology and innovation, and who are looking for a challenging and dynamic work environment where they can make a meaningful contribution to the company's mission of delivering exceptional service to clients.

Do workers at Epiq Systems get paid breaks?

Sometimes. Only some people get paid breaks.
52% of people say they don’t get paid breaks.
Based on data from 27 people who took the Breakroom Quiz between November 2024 and April 2026.

Does Epiq Systems pay people when they’re sick?

Yes. Most people get paid when they’re sick.
88% of people say they would get paid if they were sick but scheduled to work.
Based on data from 34 people who took the Breakroom Quiz between November 2024 and May 2026.

At Epiq Systems, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
73% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 15 people who took the Breakroom Quiz between May 2025 and May 2026.

Is the health insurance from Epiq Systems affordable enough for their workers?

Most people say the health insurance costs are okay.
86% of people say the health insurance costs are okay
Based on data from 21 people who took the Breakroom Quiz between March 2025 and May 2026.

Do people get paid time off at Epiq Systems?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 16 people who took the Breakroom Quiz between May 2025 and May 2026.

Do workers at Epiq Systems worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 23 people who took the Breakroom Quiz between November 2024 and November 2025.

Do Epiq Systems workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
36% report that they don’t have enough control over which shifts they work.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and November 2025.

How easy is it for Epiq Systems workers to change shifts?

Some people find it hard to change shifts.
67% of people report that it’s hard to change shifts if they need to.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and November 2025.

How easy is it to get time off at Epiq Systems?

Most people find it easy to get time off.
77% of people report it’s easy to get time off.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and May 2026.

Do Epiq Systems managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
96% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 24 people who took the Breakroom Quiz between November 2024 and November 2025.

Do workers at Epiq Systems do extra work that they don't get paid for?

Rarely. Most people don’t do unpaid extra work.
83% of people report that they don’t do extra unpaid work.
Based on data from 24 people who took the Breakroom Quiz between November 2024 and November 2025.

How easy is it to take sick days at Epiq Systems?

Most people find it easy to take sick days.
85% of people report that it’s easy to take time off if they are sick.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and May 2026.

Is working at Epiq Systems good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
70% of people who care for a child or other relative report this is a good place to work.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and March 2026.

Do people at Epiq Systems feel treated with respect by their managers?

Most people feel treated with respect by their managers.
81% of people say they’re treated with respect by their managers.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at Epiq Systems get to take their breaks without interruption?

Most people get breaks without interruption.
91% of people report that they get to take their breaks without interruption.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and April 2026.

Is it stressful to work at Epiq Systems?

Some people feel stressed out here.
58% of people say they often feel stressed out at work.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at Epiq Systems enjoy their jobs?

Most people enjoy their job.
69% of people report they enjoy their job.
Based on data from 32 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at Epiq Systems recommend working with their team?

Only some people recommend working with their team.
51% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people get enough training when they start at Epiq Systems?

Some people didn’t get enough training when they started.
34% of people report they didn’t get enough training when they started working here.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people get support to advance at Epiq Systems?

Most people aren’t given support to advance their career here.
In the last year, 69% of people report not being given support to advance their career here.
Based on data from 32 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people think Epiq Systems’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
69% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and May 2026.

Do workers feel well informed about how Epiq Systems is doing?

Only some people feel well informed about how the company is doing.
50% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 32 people who took the Breakroom Quiz between November 2024 and April 2026.
What other companies are hiring for Client Services Manager jobs?
What are the most popular jobs at Epiq?
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Client Services Senior Project Manager

Client Services Senior Project Manager

Epiq

New York, NY • On-site, Remote

Full-time

Posted 20 days ago

Epiq Systems rating

7.2

Company rating: 7.2 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

111th of 204 rated it services

Job description

At Epiq, your work contributes to complex, global legal outcomes. You'll join a values-driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise-wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that's recognized externally. Enabled by modern platforms and AI, you'll do the most meaningful work of your career and see your impact at scale.
Job Description:
Job Summary:
The Sr. Project Manager of Client Services will serve as a key leader in successfully managing assigned client relationships through effective project management coordination and execution. Successful candidates must have the team leadership and professional background in the electronic discovery industry to successfully manage multiple projects, work efforts of various resources and client relationships in a fast-paced environment.
Essential Job Responsibilities
  • Serves as the primary liaison with key client representatives and owns the service delivery relationship for assigned projects;
  • Drives overall client satisfaction through effective coordination and communication of client deliverables;
  • Works with clients to establish best practices which meet their needs and addresses any prioritization issues that may arise;
  • Provides high-level consultative input to clients and staff, with an emphasis on advanced analytics and technology-assisted reviews;
  • Prepares project forecasts and work schedules for assigned projects and implements projects forecasts and work schedules prepared by the Client Services Manager;
  • Ensures client and project requirements are being met with the highest quality and accuracy through verifying and communicating routinely with both the client and internal partners;
  • Manages and reports to clients on project budget and financial status;
  • Provides strategic and tactical guidance to deliver Epiq's best practice for Client Services as well as cross-functionally within the eDiscovery business unit;
  • Consistently delivers proactive communication with clients and when client issues arises addresses those issues or expeditiously escalates to the Client Services Manager;
  • Ensures that an up to date record is maintained with regard to the status of all projects being worked on;
  • Provides substantive oversight to client-specific projects on a day-to-day basis;
  • Demonstrates leadership to both the client and internal partners, delivering project objectives professionally and with high quality;
  • Serves as team leader by assessing and developing employees through continuous training and mentoring;
  • Instills confidence with the client and serves as a primary public face of Epiq's high-quality service delivery offering;
  • Assists Client Services Manager in evaluating team bandwidth and delegation of tasks internally;
  • Works with Client Services Manager in assessing potential candidates along with implementing and executing onboarding sessions;
  • Participates and takes ownership in Epiq's regional and global initiatives acting as representative for regional location;
  • Identifies areas for improvement in process on internal workflow and projects in a solution-oriented fashion.

Qualifications & Characteristics
  • A solid understanding of eDiscovery and the litigation support industry which is typically a result of at least 4 years of experience in project management positions with law firms, corporate legal departments or eDiscovery service providers.
  • Evidence of emerging leadership and staff development skills which help to motivate staff members and provide professional growth allowing them to assume additional responsibilities
  • Demonstrated success in the management of multiple simultaneous projects.
  • Oral and written communication skills which provide a strong and confident leadership presence.
  • Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirements.
  • A solid understanding of database design and management, data processing activities and legal document review requirements.
  • Demonstrated ability in each of the following areas: ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met.
  • We are seeking a superior candidate for this unique role. As a result, we require the following background in candidates selected for this opportunity:
  • A bachelor's degree or equivalent industry experience. A graduate degree such as a Juris Doctorate (JD) degree or Masters of Business Administration (MBA) a plus.
  • A minimum of 4 years consulting, litigation support, paralegal or attorney experience in a law firm, corporate legal department or eDiscovery service provider.

The Compensation range for this role is $120,000.00 to $140,000.00 USD annually and may be eligible for an annual bonus.
#LI-TP1
Your specific salary will be determined based on several factors:
  • Location-based market rate for the role
  • Your abilities in relation to the job specification
  • Performance during screening and interview
  • Pay parity with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.
Click here to learn about Epiq's Benefits.
Epiq Leadership Compass
Fosters Relationships & Collaboration
Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.
  • Build trust-based partnerships
  • Nurture long-term relationships
  • Remove collaboration barriers
  • Celebrate cross-team success

Engages & Influences
Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.
  • Use storytelling to build buy-in
  • Align communication with organizational goals
  • Guild alignment through strong engagement

Maximizes Performance
Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq's goals.
  • Use data to identify improvement opportunities
  • Make informed decisions
  • Align team goals with boarder strategy
  • Empower teams to manage their own goals
  • Translate vision into clear priorities
  • Prepare for disruptions with strong change management

Achieves Operational Success
Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.
  • Improve workflows for team efficiency
  • Use clear documentation and expectations
  • Resolve issues quickly using data and feedback

It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

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