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Epiq Systems
Epiq Systems

60 Epiq Customer Service Jobs Hiring Near You

Epiq

Customer Success Manager

At Epiq , your work contributes to complex, global legal outcomes. You'll join a values-driven ... service sets the bar, and we thrive on big challenges together. We invest in your growth with ...

Epiq

Customer Success Manager

Overland Park, KS · Remote

At Epiq , your work contributes to complex, global legal outcomes. You'll join a valuesdriven ... service sets the bar, and we thrive on big challenges together. We invest in your growth with ...

Epiq

Customer Success Manager

Chicago, IL · Remote

At Epiq , your work contributes to complex, global legal outcomes. You'll join a valuesdriven ... service sets the bar, and we thrive on big challenges together. We invest in your growth with ...

Epiq

Customer Success Manager

Seattle, WA · Remote

At Epiq , your work contributes to complex, global legal outcomes. You'll join a valuesdriven ... service sets the bar, and we thrive on big challenges together. We invest in your growth with ...

Epiq

Customer Success Manager

Phoenix, AZ · Remote

At Epiq , your work contributes to complex, global legal outcomes. You'll join a valuesdriven ... service sets the bar, and we thrive on big challenges together. We invest in your growth with ...

Epiq

Customer Success Manager

Portland, OR · Remote

At Epiq , your work contributes to complex, global legal outcomes. You'll join a valuesdriven ... service sets the bar, and we thrive on big challenges together. We invest in your growth with ...

Epiq

Customer Success Manager

Tampa, FL · Remote

At Epiq , your work contributes to complex, global legal outcomes. You'll join a valuesdriven ... service sets the bar, and we thrive on big challenges together. We invest in your growth with ...

Epiq Systems, Inc

NY · On-site

$120.14 - $250.72/hr

Experience with version control systems (Git)* Strong problem-solving and analytical skills ... Experience with Azure services such as Azure Functions, Logic Apps, App Services, Azure Storage ...

Epiq

Global Support Services Analyst II

Phoenix, AZ · Remote

$22 - $27/hr

Record detailed incident or service request information using Epiq's ticketing system * Diagnose issues and provide effective resolutions * Recommend solutions to customer application questions

Epiq

Global Support Services Analyst II

Phoenix, AZ · On-site +1

$22 - $27/hr

Record detailed incident or service request information using Epiq's ticketing system * Diagnose issues and provide effective resolutions * Recommend solutions to customer application questions

Epiq

Lead AI Software Engineer

Overland Park, KS · Remote

At Epiq , your work contributes to complex, global legal outcomes. You'll join a valuesdriven ... This role is ideal for candidates who are passionate about building applied AI systems-not just ...

Epiq

Director, Contract Solutions

Austin, TX · On-site

At Epiq , your work contributes to complex, global legal outcomes. You'll join a valuesdriven ... service sets the bar, and we thrive on big challenges together. We invest in your growth with ...

Epiq

Lead AI Software Engineer

Phoenix, AZ · Remote

At Epiq , your work contributes to complex, global legal outcomes. You'll join a valuesdriven ... This role is ideal for candidates who are passionate about building applied AI systems-not just ...

Epiq

Lead AI Software Engineer

Kansas City, KS · Remote

At Epiq , your work contributes to complex, global legal outcomes. You'll join a valuesdriven ... This role is ideal for candidates who are passionate about building applied AI systems-not just ...

Epiq

Lead AI Software Engineer

Chicago, IL · Remote

At Epiq , your work contributes to complex, global legal outcomes. You'll join a valuesdriven ... This role is ideal for candidates who are passionate about building applied AI systems-not just ...

Epiq

Account Director

New York, NY · Remote

At Epiq , your work contributes to complex, global legal outcomes. You'll join a valuesdriven ... These services include Electronic Data Discovery, Document Hosting/Coding, Consulting, Managed ...

Epiq

Principal Consultant

New York, NY · On-site +1

$140K/yr

At Epiq , your work contributes to complex, global legal outcomes. You'll join a values-driven ... Experience working with a Legal Services provider or in house within a legal environment or ...

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Epiq Systems Jobs Information

What is it like to work at Epiq?

Epiq is a company that values collaboration and innovation, fostering a dynamic work environment where employees can contribute to the development of cutting-edge technology and services.

The company's team structure is designed to promote cross-functional collaboration, with employees working together to deliver solutions for clients in the legal and financial industries. Epiq's work environment is often described as fast-paced and challenging, with opportunities for professional growth and development.

Working at Epiq may appeal to candidates who are passionate about technology and innovation, and who are looking for a challenging and dynamic work environment where they can make a meaningful contribution to the company's mission of delivering exceptional service to clients.

What makes Epiq an attractive place to work?

Epiq is a leading global technology-enabled services provider to the legal and commercial industries, known for its expertise in managing complex data and information. The company offers a dynamic work environment that values innovation, collaboration, and employee growth, with opportunities for professionals to develop their skills and expertise in a fast-paced and ever-changing industry. By joining Epiq, individuals can contribute to the company's mission of delivering exceptional service and solutions to clients, while also advancing their careers and making a meaningful impact in the industry.

Do workers at Epiq Systems get paid breaks?

Sometimes. Only some people get paid breaks.
52% of people say they don’t get paid breaks.
Based on data from 27 people who took the Breakroom Quiz between November 2024 and April 2026.

Does Epiq Systems pay people when they’re sick?

Yes. Most people get paid when they’re sick.
88% of people say they would get paid if they were sick but scheduled to work.
Based on data from 34 people who took the Breakroom Quiz between November 2024 and May 2026.

At Epiq Systems, are sick days and vacation days separate paid time off?

Sick days and vacation days are separate paid time off.
73% of people say they don’t have to use vacation days when they’re out sick.
Based on data from 15 people who took the Breakroom Quiz between May 2025 and May 2026.

Is the health insurance from Epiq Systems affordable enough for their workers?

Most people say the health insurance costs are okay.
86% of people say the health insurance costs are okay
Based on data from 21 people who took the Breakroom Quiz between March 2025 and May 2026.

Do people get paid time off at Epiq Systems?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 16 people who took the Breakroom Quiz between May 2025 and May 2026.

Do workers at Epiq Systems worry about hours?

Most people don’t worry about getting enough hours.
100% of people report they don’t worry about getting enough hours.
Based on data from 23 people who took the Breakroom Quiz between November 2024 and November 2025.

Do Epiq Systems workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
36% report that they don’t have enough control over which shifts they work.
Based on data from 22 people who took the Breakroom Quiz between November 2024 and November 2025.

How easy is it for Epiq Systems workers to change shifts?

Some people find it hard to change shifts.
67% of people report that it’s hard to change shifts if they need to.
Based on data from 12 people who took the Breakroom Quiz between December 2024 and November 2025.

How easy is it to get time off at Epiq Systems?

Most people find it easy to get time off.
77% of people report it’s easy to get time off.
Based on data from 31 people who took the Breakroom Quiz between November 2024 and May 2026.

Do Epiq Systems managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
96% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 24 people who took the Breakroom Quiz between November 2024 and November 2025.

Do jobs at Epiq Systems spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
17% of people report that their job takes up time that they don’t get paid for.
Based on data from 24 people who took the Breakroom Quiz between November 2024 and November 2025.

How easy is it to take sick days at Epiq Systems?

Most people find it easy to take sick days.
85% of people report that it’s easy to take time off if they are sick.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and May 2026.

Is working at Epiq Systems good if you’re a parent or caregiver?

Most parents and caregivers say this is a good place to work.
70% of people who care for a child or other relative report this is a good place to work.
Based on data from 10 people who took the Breakroom Quiz between February 2025 and March 2026.

Do people at Epiq Systems feel treated with respect by their managers?

Most people feel treated with respect by their managers.
81% of people say they’re treated with respect by their managers.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at Epiq Systems get to take their breaks without interruption?

Most people get breaks without interruption.
91% of people report that they get to take their breaks without interruption.
Based on data from 33 people who took the Breakroom Quiz between November 2024 and April 2026.

Is it stressful to work at Epiq Systems?

Some people feel stressed out here.
58% of people say they often feel stressed out at work.
Based on data from 36 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at Epiq Systems enjoy their jobs?

Most people enjoy their job.
69% of people report they enjoy their job.
Based on data from 32 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people at Epiq Systems recommend working with their team?

Only some people recommend working with their team.
51% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 37 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people get enough training when they start at Epiq Systems?

Some people didn’t get enough training when they started.
34% of people report they didn’t get enough training when they started working here.
Based on data from 35 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people get support to advance at Epiq Systems?

Most people aren’t given support to advance their career here.
In the last year, 69% of people report not being given support to advance their career here.
Based on data from 32 people who took the Breakroom Quiz between November 2024 and May 2026.

Do people think Epiq Systems’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
69% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 32 people who took the Breakroom Quiz between December 2024 and May 2026.

Do workers feel well informed about how Epiq Systems is doing?

Only some people feel well informed about how the company is doing.
50% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 32 people who took the Breakroom Quiz between November 2024 and April 2026.

What are the most popular jobs at Epiq?

Customer Success Manager

Epiq

Remote

Other

Posted 4 days ago

Epiq Systems rating

7.2

Company rating: 7.2 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

137th of 224 rated it services

Job description

At Epiq, your work contributes to complex, global legal outcomes. You'll join a values-driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise-wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that's recognized externally. Enabled by modern platforms and AI, you'll do the most meaningful work of your career and see your impact at scale.
Job Description:
Customer Success Manager - AI-Powered Legal Technology
We're looking for a Customer Success Manager to help customers successfully adopt and grow with Epiq's AI-enabled legal technology platforms, including Epiq AI, Epiq Discover, and Epiq Assist.
This role is ideal for someone who enjoys working directly with customers, explaining new technology, and helping users turn powerful software into real-world results.
You'll be the primary point of contact for your customers - guiding onboarding, training users, introducing new features, and helping clients get long-term value from Epiq's platforms. As the Customer Success Manager, you will be driving adoption, providing workflow guidance, identify growth opportunities, and assisting with the renewal process.
What You'll Be Doing

  • Own relationships with a portfolio of customers using Epiq's SaaS products
  • Help customers onboard, adopt, and expand their use of AI-driven legal technology
  • Train and support end users on new features and workflows
  • Communicate product updates, release notes, and best practices
  • Partner closely with Sales, Product, and Operations teams
  • Provide customer feedback that helps shape future product improvements
This Role Is a Great Fit If You:
  • Have experience supporting customers in a SaaS, legal tech, or eDiscovery environment
  • Enjoy teaching users and simplifying complex technology
  • Are comfortable working with different types of stakeholders - from daily users to executive decision-makers
  • Thrive in environments where processes are evolving and growing
  • Have strong communication skills and a customer-first mindset
Why Join Epiq
  • Work on cutting-edge, AI-enabled legal technology
  • High visibility with customers and internal teams
  • Opportunity to help shape how customer success scales
  • Meaningful impact on how clients use and benefit from the platform.
#LI-KS1 #LI-Remote
The Compensation range for this role is 95,000 to 125,500 USD annually and may be eligible for an annual bonus.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Must be authorized to work in the United States for any employer.
Your specific salary will be determined based on several factors:
  • Location-based market rate for the role
  • Your abilities in relation to the job specification
  • Performance during screening and interview
  • Pay parity with the wider team in the considered location
Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.
Click here to learn about Epiq's Benefits.
Epiq Leadership Compass
Fosters Relationships & Collaboration
Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.
  • Build trust-based partnerships
  • Nurture long-term relationships
  • Remove collaboration barriers
  • Celebrate cross-team success
Engages & Influences
Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.
  • Use storytelling to build buy-in
  • Align communication with organizational goals
  • Guild alignment through strong engagement
Maximizes Performance
Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq's goals.
  • Use data to identify improvement opportunities
  • Make informed decisions
  • Align team goals with boarder strategy
  • Empower teams to manage their own goals
  • Translate vision into clear priorities
  • Prepare for disruptions with strong change management
Achieves Operational Success
Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.
  • Improve workflows for team efficiency
  • Use clear documentation and expectations
  • Resolve issues quickly using data and feedback

It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.

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