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Engineered Floors
Engineered Floors

37 Engineered Floors Customer Service Representative Jobs Hiring Near You

Engineered Floors

Account Executive

Philadelphia, PA · On-site

Primary customer contacts include commercial interior designers and architects (A&D), flooring ... Provide sales and marketing services in the marketplace including sales calls, supply of marketing ...

Engineered Floors

Account Executive

Phoenix, AZ · On-site

Primary customer contacts include commercial interior designers and architects (A&D), flooring ... Provide sales and marketing services in the marketplace including sales calls, supply of marketing ...

Engineered Floors

Account Executive

Houston, TX

This position is a generalist position servicing all customer categories including commercial interior designers and architects (A&D), flooring contractors/carpet dealers (Dealers) and corporate ...

Engineered Floors

Peddle Truck Driver

Dalton, GA

The purpose of the Peddle Truck Driver is to be responsible for using trucks to transport company goods between local facilities, warehouses, and customers. Essential Duties & Responsibilities:

Engineered Floors, LLC

Account Executive

Phoenix, AZ

Primary customer contacts include commercial interior designers and architects (A&D), flooring ... Provide sales and marketing services in the marketplace including sales calls, supply of marketing ...

Engineered Floors

Claims Analyst

Dalton, GA

Knowledge of Customer Service functions as it pertains to claim resolution * Proficient and accuracy with computers, AS400 system, Word, and Excel * Detail-oriented, strong organizational skills, and ...

Engineered Floors

Maintenance Technician A

Dalton, GA · On-site

Read and interpret equipment manuals and work orders to perform required maintenance and service. * Diagnose problems, replace or repair parts, test and make adjustments * Perform regular preventive ...

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Engineered Floors Jobs Information

What is it like to work at Engineered Floors?

Engineered Floors is a company that values innovation and collaboration, fostering a culture of teamwork and open communication among its employees. The company operates as a leading manufacturer of residential and commercial flooring products, with a focus on quality, sustainability, and customer satisfaction. Working at Engineered Floors may appeal to candidates who are interested in contributing to a dynamic and growing industry, with opportunities for professional development and advancement in a fast-paced and innovative work environment.

Do workers at Engineered Floors get paid breaks?

Yes. Most people get paid breaks.
100% of people say they get paid breaks.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and July 2026.

Does Engineered Floors pay people when they’re sick?

No. Most people don’t get paid when they’re sick.
88% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and July 2026.

At Engineered Floors, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
73% of people say they have to use vacation days when they’re out sick.
Based on data from 11 people who took the Breakroom Quiz between July 2025 and July 2026.

Is the health insurance from Engineered Floors affordable enough for their workers?

Most people say the health insurance costs are okay.
100% of people say the health insurance costs are okay
Based on data from 11 people who took the Breakroom Quiz between August 2025 and July 2026.

Do people get paid time off at Engineered Floors?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 13 people who took the Breakroom Quiz between July 2025 and July 2026.

Do workers at Engineered Floors worry about hours?

Most people don’t worry about getting enough hours.
83% of people report they don’t worry about getting enough hours.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and March 2026.

Do Engineered Floors workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
67% report that they don’t have enough control over which shifts they work.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and March 2026.

How easy is it for Engineered Floors workers to change shifts?

Most people find it hard to change shifts.
80% of people report that it’s hard to change shifts if they need to.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and March 2026.

How easy is it to get time off at Engineered Floors?

Most people find it easy to get time off.
73% of people report it’s easy to get time off.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and July 2026.

Do Engineered Floors managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
100% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between December 2024 and March 2026.

Do jobs at Engineered Floors spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
17% of people report that their job takes up time that they don’t get paid for.
Based on data from 6 people who took the Breakroom Quiz between December 2024 and March 2026.

How easy is it to take sick days at Engineered Floors?

Most people find it easy to take sick days.
69% of people report that it’s easy to take time off if they are sick.
Based on data from 16 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Engineered Floors feel treated with respect by their managers?

Most people feel treated with respect by their managers.
67% of people say they’re treated with respect by their managers.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Engineered Floors get to take their breaks without interruption?

Only some people get breaks without interruption.
43% of people report that their breaks get interrupted.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and July 2026.

Is it stressful to work at Engineered Floors?

Most people feel stressed out here.
80% of people say they often feel stressed out at work.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Engineered Floors enjoy their jobs?

Most people enjoy their job.
79% of people report they enjoy their job.
Based on data from 14 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people at Engineered Floors recommend working with their team?

Most people recommend working with their team.
71% of people report that they would recommend working with their immediate team to a friend.
Based on data from 17 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get enough training when they start at Engineered Floors?

Some people didn’t get enough training when they started.
60% of people report they didn’t get enough training when they started working here.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and July 2026.

Do people get support to advance at Engineered Floors?

Only some people are given support to advance their career here.
In the last year, 60% of people report not being given support to advance their career here.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and June 2026.

Do people think Engineered Floors’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
73% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and July 2026.

Do workers feel well informed about how Engineered Floors is doing?

Only some people feel well informed about how the company is doing.
67% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 15 people who took the Breakroom Quiz between December 2024 and July 2026.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Engineered Floors?
What are the most popular categories at Engineered Floors?
Infographic showing various Customer Service Representative job openings at Engineered Floors in the United States as of July 2026, with employment types broken down into 97% Full Time, and 3% Part Time. Highlights an 100% Physical job distribution.
Customer Service Representative

Customer Service Representative

Engineered Floors

Dalton, GA • On-site

$14.25 - $19.25/hr

Other

Posted 2 days ago

Engineered Floors rating

7.4

Company rating: 7.4 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

Job functions:

  • Provide world-class customer service, to our customers.
  • Build strong relationships with customers and co-workers that are based on trust and respect.
  • Process customer orders and respond to all inquiries from customers and sales force.
  • Interact with customers to provide information about products, order status, shipping information, etc.
  • Support Sales and customers with an appropriate sense of urgency.

Essential Duties & Responsibilities:

  • Process and confirm orders by phone, fax, or email into the AS400 system
  • Serves as primary contact for intricate/specialty orders
  • Resolves issues on mostly routine but some more complex orders
  • Manage and update the database with relevant notes
  • Communicate solutions or requested information to the customer and/or TM
  • Be able to work effectively in a positive, fast-paced call center environment
  • Be an active supporter of team endeavors to make EF a high-performance workplace
  • Work with multiple departments to ensure orders are ready to ship in a timely manner
  • Provide customers and sales representatives with accurate information concerning inventory availability, order assignment, pricing, and shipping details as necessary
  • Must be able to communicate effectively with customers, sales representatives, and coworkers

Performance Expectations (if applicable):

  • Enter orders accurately and limit the number of mistakes that impact our customers.

Experience/Education Requirements:

  • High school diploma or equivalent.
  • Experience in a call center environment preferred
  • Working knowledge of AS400 and Microsoft Office
  • Be an active listener and read to understand email communications
  • Attained full proficiency in specific area of responsibility
  • Ability to type 45 WPM
  • Ability to prioritize and multi task Customer Service responsibilities while maintaining attention to detail

Other Requirements:

  • Perform any other duties as assigned.
  • Overtime is required on occasion.

What Engineered Floors employees say

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