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Job Summary

The Front Desk / Patient Services Representative is the first point of contact for patients and plays a critical role in delivering an exceptional patient experience. This position is responsible for patient check-in/check-out, scheduling, insurance verification, and supporting the clinical and billing teams to ensure smooth daily operations in a vein and vascular specialty practice.

Key Responsibilities

Patient Experience & Front Desk Operations

• Greet patients professionally and warmly upon arrival
• Check patients in and out accurately using the EMR system
• Collect demographic information, insurance cards, and required forms
• Collect co-pays, deductibles, and patient balances at time of service
• Answer incoming calls promptly and professionally
• Respond to patient inquiries regarding appointments, procedures, and general clinic information

Scheduling & Coordination

• Schedule new patient consultations, ultrasounds, and follow-up visits
• Coordinate procedure appointments in accordance with provider and ultrasound availability
• Confirm appointments and follow up on no-shows and cancellations
• Communicate scheduling changes clearly to patients and clinical staff

Insurance & Administrative Support

• Verify insurance eligibility and benefits prior to patient visits
• Obtain and track prior authorizations for vein procedures and imaging when applicable
• Explain basic insurance coverage and financial responsibility to patients
• Maintain accurate and complete patient records

Clinic Support & Compliance

• Maintain a clean, organized, and welcoming front office environment
• Ensure HIPAA compliance and protect patient confidentiality
• Assist with scanning, filing, and documentation as needed
• Support billing and clinical staff with administrative tasks as assigned
• Room patients and assist with clinical flow if needed

Qualifications

Required

• High school diploma or equivalent
• Minimum 1 year of experience in a medical front desk or healthcare office
• Strong customer service and communication skills
• Familiarity with EMR/EHR systems
• Ability to multitask in a fast-paced clinical environment

Preferred

• Experience in a vein, vascular, radiology, or specialty medical practice
• Knowledge of insurance verification and prior authorizations
• Experience collecting patient payments and discussing financial responsibility
• Understanding of medical terminology related to vein or vascular care

Skills & Competencies

• Professional and empathetic demeanor
• Strong organizational and time-management skills
• Attention to detail and accuracy
• Ability to handle sensitive patient situations with discretion
• Team-oriented with a positive attitude

Physical & Work Requirements

• Ability to sit, stand, and walk throughout the day
• Ability to use office equipment (computer, phone, scanner)
• Occasional lifting of up to 20 pounds

Schedule & Compensation

• Full-time / Part-time (as applicable)
• Monday-Friday business hours
• Competitive pay based on experience