Escalates to leadership or other resources when necessary to ensure a positive customer experience ... Works with engineering, project managers, and other groups within DISCO to resolve technical ...
35 Disco Hr Manager Jobs Hiring Near You
Escalates to leadership or other resources when necessary to ensure a positive customer experience ... Works with engineering, project managers, and other groups within DISCO to resolve technical ...
Senior Product Manager
Austin, TX · On-site
$125K - $165K/yr
Elevate DISCO's Product Experience & Brand: Build on our existing design system to turn UI ... resources. * Business Storytelling & Stakeholder Communication: Able to translate technical ...
Senior Product Manager
Austin, TX · On-site
$125K - $165K/yr
Elevate DISCO's Product Experience & Brand: Build on our existing design system to turn UI ... resources. * Business Storytelling & Stakeholder Communication: Able to translate technical ...
Senior Product Designer
Austin, TX · On-site
Your Impact The Senior Product Designer at DISCO takes a leadership role in elevating our products ... Collaborate with product managers, engineers, and stakeholders to align on design strategy and ...
Senior Product Designer
Austin, TX · On-site
Your Impact The Senior Product Designer at DISCO takes a leadership role in elevating our products ... Collaborate with product managers, engineers, and stakeholders to align on design strategy and ...
... of DISCO's pricing strategy and packaging architecture, sets the delegation of authority and ... Highly skilled in Excel and proficient in CRM, CPQ, and ERP systems. * Proficiency with BI systems ...
... of DISCO's pricing strategy and packaging architecture, sets the delegation of authority and ... Highly skilled in Excel and proficient in CRM, CPQ, and ERP systems. * Proficiency with BI systems ...
Senior Product Manager
Austin, TX · On-site
$125K - $165K/yr
Elevate DISCO's Product Experience & Brand: Build on our existing design system to turn UI ... resources. * Business Storytelling & Stakeholder Communication: Able to translate technical ...
Senior Product Manager
Austin, TX · On-site
$125K - $165K/yr
Elevate DISCO's Product Experience & Brand: Build on our existing design system to turn UI ... resources. * Business Storytelling & Stakeholder Communication: Able to translate technical ...
Project Manager - E-Discovery
Austin, TX · On-site
Your Impact DISCO Project Managers work side by side with clients to execute moderate to high-complexity work within broad functional guidelines. They serve as the definitive procedural expert ...
Project Manager - E-Discovery
Austin, TX · On-site
Your Impact DISCO Project Managers work side by side with clients to execute moderate to high-complexity work within broad functional guidelines. They serve as the definitive procedural expert ...
Pricing & Performance Analytics Senior Manager
New York, NY · On-site
$160K - $190K/yr
... of DISCO's pricing strategy and packaging architecture, sets the delegation of authority and ... Highly skilled in Excel and proficient in CRM, CPQ, and ERP systems. * Proficiency with BI systems ...
Pricing & Performance Analytics Senior Manager
New York, NY · On-site
$160K - $190K/yr
... of DISCO's pricing strategy and packaging architecture, sets the delegation of authority and ... Highly skilled in Excel and proficient in CRM, CPQ, and ERP systems. * Proficiency with BI systems ...
... of DISCO's pricing strategy and packaging architecture, sets the delegation of authority and ... Highly skilled in Excel and proficient in CRM, CPQ, and ERP systems. * Proficiency with BI systems ...
... of DISCO's pricing strategy and packaging architecture, sets the delegation of authority and ... Highly skilled in Excel and proficient in CRM, CPQ, and ERP systems. * Proficiency with BI systems ...
Manager, Financial Reporting
Austin, TX · On-site
$101K - $137K/yr
DISCO is not currently sponsoring visas, including, but not limited to, H-1B, TN, or EAD, and we ... management for enterprises, law firms, legal services providers and governments. Our scalable ...
Manager, Financial Reporting
Austin, TX · On-site
$101K - $137K/yr
DISCO is not currently sponsoring visas, including, but not limited to, H-1B, TN, or EAD, and we ... management for enterprises, law firms, legal services providers and governments. Our scalable ...
AI/ML Product Manager
New York, NY · On-site
About Disco Disco powers a next-generation commerce media network that connects over 1,000 e ... We're hiring an AI/ML Product Manager to own Disco's AI platform end to end. You're the person who ...
AI/ML Product Manager
New York, NY · On-site
About Disco Disco powers a next-generation commerce media network that connects over 1,000 e ... We're hiring an AI/ML Product Manager to own Disco's AI platform end to end. You're the person who ...
Senior Product Designer
Austin, TX · On-site
Your Impact The Senior Product Designer at DISCO takes a leadership role in elevating our products ... Collaborate with product managers, engineers, and stakeholders to align on design strategy and ...
Senior Product Designer
Austin, TX · On-site
Your Impact The Senior Product Designer at DISCO takes a leadership role in elevating our products ... Collaborate with product managers, engineers, and stakeholders to align on design strategy and ...
... DISCO's win rates, deal velocity, and deal sizes Who You Are * 5+ years of experience in management consulting, corporate finance, or sales operations * Highly proficient in Excel and comfortable ...
... DISCO's win rates, deal velocity, and deal sizes Who You Are * 5+ years of experience in management consulting, corporate finance, or sales operations * Highly proficient in Excel and comfortable ...
Value Engineering Analyst
Austin, TX · On-site
... DISCO's win rates, deal velocity, and deal sizes Who You Are * 5+ years of experience in management consulting, corporate finance, or sales operations * Highly proficient in Excel and comfortable ...
Value Engineering Analyst
Austin, TX · On-site
... DISCO's win rates, deal velocity, and deal sizes Who You Are * 5+ years of experience in management consulting, corporate finance, or sales operations * Highly proficient in Excel and comfortable ...
Sales Development Representative - New York City
New York, NY · On-site
$40K - $60K/yr
Create a positive impression of DISCO through your professional interactions with senior decision makers * Successfully manage and overcome prospect objections with proven processes * Consistently ...
Sales Development Representative - New York City
New York, NY · On-site
$40K - $60K/yr
Create a positive impression of DISCO through your professional interactions with senior decision makers * Successfully manage and overcome prospect objections with proven processes * Consistently ...
Create a positive impression of DISCO through your professional interactions with senior decision makers * Successfully manage and overcome prospect objections with proven processes * Consistently ...
Create a positive impression of DISCO through your professional interactions with senior decision makers * Successfully manage and overcome prospect objections with proven processes * Consistently ...
Forensics Operations Specialist
Los Angeles, CA · On-site
$55K - $74K/yr
Works closely with Sales, Project Managers, Media Management, Forensic Examiners, and other DISCO team members. * Documentation and Quality Control: Performs tracking and documentation quality ...
Forensics Operations Specialist
Los Angeles, CA · On-site
$55K - $74K/yr
Works closely with Sales, Project Managers, Media Management, Forensic Examiners, and other DISCO team members. * Documentation and Quality Control: Performs tracking and documentation quality ...
... of DISCO's pricing strategy and packaging architecture, sets the delegation of authority and ... Highly skilled in Excel and proficient in CRM, CPQ, and ERP systems. * Proficiency with BI systems ...
... of DISCO's pricing strategy and packaging architecture, sets the delegation of authority and ... Highly skilled in Excel and proficient in CRM, CPQ, and ERP systems. * Proficiency with BI systems ...
Manages existing accounts and creates account plans within territory to maximize revenue and customer satisfaction. Upsells and cross-sells additional DISCO products and services. * Sales Operations:
Manages existing accounts and creates account plans within territory to maximize revenue and customer satisfaction. Upsells and cross-sells additional DISCO products and services. * Sales Operations:
Manages existing accounts and creates account plans within territory to maximize revenue and customer satisfaction. Upsells and cross-sells additional DISCO products and services. * Sales Operations:
Manages existing accounts and creates account plans within territory to maximize revenue and customer satisfaction. Upsells and cross-sells additional DISCO products and services. * Sales Operations:
... of DISCO's pricing strategy and packaging architecture, sets the delegation of authority and ... Highly skilled in Excel and proficient in CRM, CPQ, and ERP systems. * Proficiency with BI systems ...
... of DISCO's pricing strategy and packaging architecture, sets the delegation of authority and ... Highly skilled in Excel and proficient in CRM, CPQ, and ERP systems. * Proficiency with BI systems ...
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Senior Technical Support Analyst (DISCO Desk)
Austin, TX • On-site
Full-time
Medical, Dental, Vision, Retirement, PTO
Re-posted 15 days ago
Job description
Your Impact
Perks of DISCO
The Senior DISCO Desk Analyst provides expert technical guidance to law firms and corporate legal teams navigating complex Ediscovery workflows on the DISCO platform, troubleshooting issues specific to litigation data and case review. They provide critical technical input to the engineering team to diagnose and address platform issues and to prioritize product enhancements.
This position's shift is from 12:00 pm - 8:00 pm CDT Monday through Friday, with an in-office requirement on Monday and Tuesday. Onboarding to our tools, workflows, and client base will be M-F 9 am to 5 pm for the first two months.
What You'll Do- Client Communication and Support: Displays professionalism, quality service, and a solution-seeking attitude in all interactions with external clients, internal members of DISCO, and vendors. Communicates clearly and consistently with customers about technical and non-technical topics. Analyzes client needs, understands their requirements, and determines the appropriate course of action. Provides phone, chat, and email support, advising clients on leveraging DISCO effectively, troubleshooting data file issues, browser/internet connection problems, network issues, log files, and web-based applications. Proactively monitors open tickets, contacts customers, and provides timely status updates. De-escalates challenging client interactions and urgently provides solutions. Escalates to leadership or other resources when necessary to ensure a positive customer experience and provide the required support and expertise.
- Collaboration and Product Improvement: Works with engineering, project managers, and other groups within DISCO to resolve technical problems and address client concerns. Contributes to documentation, day-to-day activities, and product improvements. Assists junior team members in resolving technical problems and addressing client concerns. Creates custom reports using internal tools such as Quicksite, Kibana, and Excel. Serves as the first point of escalation within the DISCO Desk for team members.
- Continuous Learning and Improvement: Performs special assignments and provides technical expertise as directed by management. Provides feedback and suggestions to the Product team at DISCO to drive product improvements on behalf of customers.
- 3+ years in a technical software support role, ideally supporting SaaS platforms in legal, compliance, or another regulated/high-stakes industry.
- Tech-Savvy and curiosity-driven problem solver and customer advocate
- Strong communication skills - verbal and typing
- Proficient with application support ticketing systems
- Strong attention to detail with developed organization skills
- Ability to quickly learn new concepts and teach others
- 3+ years experience with any of the following; Salesforce, Jira, Asana, Talkdesk
- 3+ years experience troubleshooting SaaS-based products
- 1+ years experience providing phone-based support
- 1+ years prior litigation support or consulting experience
Authorization to Work in the U.S.: Candidates must be legally authorized to work in the United States without sponsorship now or in the future. DISCO is not currently sponsoring visas, including, but not limited to, H-1B, TN, or EAD, and we are not accepting visa transfers.
Perks of DISCO
- Open, inclusive, and fun environment
- Benefits, including medical, dental and vision insurance, as well as 401(k)
- Competitive salary plus RSUs
- Flexible PTO
- Opportunity to be a part of a company that is revolutionizing the legal industry
- Growth opportunities throughout the company