20 Digital Realty Customer Success Manager Jobs Hiring Near You

Commercial Manager

Dallas, TX , Chicago, IL or Remote 

Your Role

As a Commercial Manager, you will lead customer contract renewals across Digital Realty's North American colocation portfolio. You will develop and execute renewal strategies that support customer retention, revenue growth, pricing optimization, and long-term contract value. Acting as the primary commercial lead throughout the renewal process, you will partner with customers and internal stakeholders to negotiate commercial outcomes, support portfolio objectives, and drive successful renewal execution.

What you'll do

• Manage the full lifecycle of customer contract renewals from opportunity identification through contract execution.

• Develop and execute renewal strategies focused on customer retention, revenue growth, market-rate alignment, and contract term optimization.

• Lead customer negotiations involving pricing, contract terms, service modifications, and commercial agreements.

• Identify and drive revenue enhancement opportunities through pricing adjustments, contract restructures, and term extensions.

• Partner with Asset Management, Sales, Legal, Finance, Operations, and Customer Success teams to support renewal outcomes.

• Maintain accurate renewal forecasts, pipeline reporting, and portfolio analytics within Salesforce and related systems.

• Coordinate commercial approvals, contract review processes, and strategic customer engagements.

• Analyze customer trends, market conditions, portfolio performance, and pricing data to develop business recommendations.

• Support strategic renewal initiatives, special projects, and portfolio optimization efforts as directed by leadership.

• Ensure timely execution of renewals while balancing customer needs, commercial objectives, and internal processes.

What you'll need

• 5+ years of experience in commercial management, renewals, account management, customer success, sales operations, business development, or a related field.

• Experience managing customer negotiations, contract renewals, pricing strategies, and revenue retention initiatives.

• Understanding of commercial management principles, customer retention strategies, pricing structures, and contract management.

• Ability to analyze customer, contract, pricing, and portfolio data to support business decisions and recommendations.

• Experience using Salesforce CRM, CPQ tools, Microsoft Excel, and commercial systems such as DocuSign or similar platforms.

• Strong communication, negotiation, and stakeholder management skills.

• Ability to work independently and manage multiple priorities in a fast-paced environment.

• Strong organizational skills and attention to detail.

• Commercial, analytical, and financial acumen with the ability to develop strategic recommendations.

• Experience within data centers, colocation, telecommunications, cloud infrastructure, SaaS, or other complex B2B environments preferred.

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. 

Join us and you'll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you'll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We'll also give you plenty of development opportunities so you can build a rewarding and successful career with us. 

Health and Safety

Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.

Our published pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and geographical location. Individual pay is based on additional factors including but not limited to job-related skills, experience, and relevant education and/or training. Moreover, an employee's total compensation package varies by role and may include salary, cash bonus or commissions, and equity awards not quantified below.

Compensation range: $90,700 - $145,200 annually.  This compensation range represents the Company's good faith belief as to what it will pay as a base salary for this position at the time of this posting. 

Benefits: For this role, Benefits include medical, dental, vision, life and AD&D insurance, 401k match, disability benefits, wellness and education benefits, employee stock purchase plan, paid time off, holidays, and more. 

Apply today, take charge of your career and grow your talents with us.