60 Dexcom Customer Service Representative Jobs Hiring Near You

The Company

Dexcom Corporation (NASDAQ DXCM) is a pioneer and global leader in continuous glucose monitoring (CGM). Dexcom began as a small company with a big dream: To forever change how diabetes is managed. To unlock information and insights that drive better health outcomes. Here we are 25 years later, having pioneered an industry. And we're just getting started. We are broadening our vision beyond diabetes to empower people to take control of health. That means personalized, actionable insights aimed at solving important health challenges. To continue what we've started: Improving human health.

We are driven by thousands of ambitious, passionate people worldwide who are willing to fight like warriors to earn the trust of our customers by listening, serving with integrity, thinking big, and being dependable. We've already changed millions of lives and we're ready to change millions more. Our future ambition is to become a leading consumer health technology company while continuing to develop solutions for serious health conditions. We'll get there by constantly reinventing unique biosensing-technology experiences. Though we've come a long way from our small company days, our dreams are bigger than ever. The opportunity to improve health on a global scale stands before us.

The Associate Market Research Manager is a key member of the Market Research team, supporting Dexcom's business strategy through customer insights and data storytelling. This role supports U.S. and global brand research for Dexcom's core brands, including research design and execution aligned to the market research process and company strategy.

The position develops strategic, cumulative, and in-depth market analyses, translating insights into recommendations that help stakeholders make informed decisions and advance Dexcom's priorities. The ideal candidate brings curiosity, learning agility, and the ability to quickly understand new business questions, research methods, and customer dynamics.

Experience executing primary and secondary research in a matrix organization, managing multiple projects, and partnering with internal stakeholders and external vendors is preferred.

• Under the guidance of the Customer Insights Director, leads primary qualitative and quantitative research projects, including clarifying market research objectives, designing research methodology, developing questionnaires and discussion guides, programming surveys, analyzing data, and putting together summative reports (either personally or in conjunction with external partners).
• Able to support or lead a variety of project types including creative concept testing, messaging and communications testing, brand tracking, brand equity measurement, market landscape, market opportunity assessment, and similar projects.
• Works closely with internal stakeholders and external research partners to ensure the successful development of the methodology and execution of the fieldwork.
• Leads the execution of all logistical aspects of research initiatives and vendor management, including screener development, respondent recruits, and related administrative tasks (e.g., project proposal requests, vendor setup, invoice processing, document control, etc.)
• Develops and presents clear storylines with insightful data and provides recommendations by integrating the data with existing team knowledge.
• Analyzes available syndicated and secondary research and extracts insights relevant to support and enhance primary research projects.
• Identifies common themes throughout all available research data and synthesizes it into actionable insights.
• Collaborates and works cross-functionally to drive business results in a fast-paced environment.
• Applies AI-enabled and machine-learning-supported approaches to synthesize high-volume unstructured inputs, including social listening, app reviews, Amazon reviews, and verbatim feedback, into clear, normalized insight themes.
• Responsible for understanding and complying with quality standards and requirements as documented.

• Minimum of 5 years of experience planning and executing qualitative and quantitative market research projects in pharmaceutical, med tech/medical device, or consumer packaged goods organizations.
• First-hand experience with integrating brand market research methodologies in support of brand planning and execution plans.
• Exceptional written and oral communication skills, with the ability to translate data into compelling stories and influence stakeholders through clear, insight-led recommendations.
• Strong analytical skills, including quantitative data analysis and working knowledge of advanced research methods such as conjoint, discrete choice modeling, price elasticity, and segmentation.
• Strong attention to detail and ability to ensure accuracy, consistency, and quality across research deliverables.
• Proven ability to collaborate effectively with internal stakeholders, external vendors, and cross-functional partners while building positive working relationships.
• Strong project management and organizational skills, with the ability to manage multiple priorities and execute projects with appropriate supervision.
• Ability to identify and prioritize key research questions, adapt quickly to shifting priorities, and learn new business issues with agility.
• Strong command of MS Office software (advanced user of PowerPoint and Excel).
• Command of basic statistics theory.

Nice to have skills and experiences:

• Experience in the diabetes space.
• Experience with syndicated and secondary research.
• Knowledge of payer / insurance landscape in the US.
• Experience using AI-supported synthesis, automated theme coding, or machine-learning-enabled listening tools to analyze large volumes of qualitative or unstructured customer feedback.
• Familiarity with integrating emerging data sources such as social listening, app and marketplace reviews, CRM data, dashboards, or external intelligence platforms to create faster, more scalable, decision-ready insights.

What you'll get:

• A front row seat to life changing CGM technology. Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required:

• 5-10%

Experience and Education Requirements:

• Typically requires a Bachelor's degree and a minimum of 5 - 8 years of related experience.

Remote Workplace: Your location will be a home office; you are not required to live within commuting distance of your assigned Dexcom site (typically 75 miles/120km). If you reside within commuting distance of a Dexcom site (typically 75 miles/120km) a hybrid working environment may be available. Ask about our Flex workplace option.

Please note: The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities required to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time. The duties and responsibilities in this job description may be subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Dexcom's AAP may be viewed upon request by contacting Talent Acquisition at talentacquisition@dexcom.com.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact Dexcom Talent Acquisition at talentacquisition@dexcom.com.

Meritain, an Aetna Company, creates and publishes the Machine-Readable Files on behalf of Dexcom. To link to the Machine-Readable Files, please click on the URL provided: https://health1.meritain.com/app/public/#/one/insurerCode=MERITAIN_I&brandCode=MERITAINOVER/machine-readable-transparency-in-coverage?reportingEntityType=TPA_19874&lock=true

To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.

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