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60 Decisionone Help Desk Analyst Jobs Hiring Near You

Help Desk Analyst

Stafford, VA · On-site

$95K - $110K/yr

ECS is seeking a Help Desk Analyst to work in our Stafford, VA office. Please Note: This position is contingent upon additional funding. As a Help Desk Analyst, you will provide proficient and ...

Help Desk Analyst

Jacksonville, FL · On-site

$19 - $26/hr

The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...

Help Desk Analyst

Lakeland, FL · On-site

$19 - $26/hr

The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting pay is $50,000/annually Responsibilities * Provide prompt, courteous support ...

Help Desk Analyst

Philadelphia, PA · On-site

$20.50 - $28/hr

Help Desk Analyst Minimum skills and experience: * Minimum 2 years of experience working in a single point of contact help desk * Experience using Jira Service Management Helpdesk application

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting pay is $50,000/annually Responsibilities * Provide prompt, courteous support ...

Help Desk Analyst

Orlando, FL · On-site

$19 - $26/hr

The Help Desk Analyst is primarily responsible for assisting users with software-related questions and troubleshooting basic PC hardware/network issues. This analyst also assists with IT projects, ...

Help Desk Analyst

Philadelphia, PA · On-site

$20.75 - $28.25/hr

Help Desk Analyst Duration: 12 Months Locations: Philadelphia, PA Position Overview Minimum skills and experience: Minimum 2 years of experience working in a single point of contact help desk ...

Help Desk Analyst

Quantico, VA · On-site

$65K - $70K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...

Help Desk Analyst

Charlotte, NC · On-site

$20 - $27.25/hr

As a Help Desk Analyst, you will be part of the Cybersecurity Support team supporting enterprise-wide data cleanup initiatives. The ideal candidate will demonstrate strong communication skills ...

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...

Help Desk Analyst

Quantico, VA · On-site

$65K - $70K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Help Desk Analyst Location: Harrisburg, PA Duration: 12+ Months 8am to 4.30pm Description: Help Desk Analyst - 1+ year of field experience. 2-year associates degree or equivalent technical study.

Help Desk Analyst

Chesterfield, VA · On-site

$19.50 - $26.50/hr

Title: Help Desk Analyst Location: Chesterfield, VA Duration: Long Term Interview Type: In-person Required Skills: * Assisting and providing customer support, by telephone, email and other means.

Help Desk Analyst

Ridgeland, MS · On-site

$17.75 - $24.25/hr

Description Help Desk Analyst Job Type: Full-Time Locations: Ridgeland, MS Tupelo, MS Overview: We are seeking a skilled Help Desk Analyst to provide first-line technical support to end-users. The ...

Help Desk Analyst

Ridgeland, MS

$17.75 - $24.25/hr

Help Desk Analyst Job Type: Full-Time Locations: Ridgeland, MS Tupelo, MS Overview: We are seeking a skilled Help Desk Analyst to provide first-line technical support to end-users. The ideal ...

Help Desk Analyst

Malvern, PA · On-site

$20 - $27.50/hr

Our client is currently seeking a Help Desk Analyst 6+ Month Contract (can extend long term) Malvern, PA (onsite) **local candidates only** Responsibilities: * Help Desk Support, provides support to ...

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Help Desk Analyst HDA2 A4 SC3 Location: Harrisburg PA Duration: Long Term Contractors will work 5 days in the office and 5 days out of the office. They can actually do 8AM - 4:30AM or 8:30AM to 5PM ...

Help Desk Analyst

Phoenix, AZ · On-site

$20.50 - $28/hr

Help Desk Analyst 5 Months Phoenix, AZ Remote - Provides technical assistance and support for incoming queries and issues related to AZ360 and PageUp. Responds to queries over the phone, email ...

Help Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

Help Desk Analyst Location: In-person - SAWS HQ Type: Part-time (32 hours per week) Start Date: ASAP End Date: 12/31/2026 Job Summary The Help Desk Analyst is responsible for providing first level ...

Showing results 21-40

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Infographic showing various Help Desk Analyst job openings at Decisionone in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.

Help Desk Analyst

ECS

Stafford, VA • On-site

$95K - $110K/yr

Full-time

Re-posted 10 days ago


Job description

ECS is seeking a Help Desk Analyst to work in our Stafford, VA office. Please Note: This position is contingent upon additional funding.
As a Help Desk Analyst, you will provide proficient and effective Help Desk operations support for a custom software application to include incident handling, application troubleshooting, and maintenance of application environments. This role requires excellent problem-solving skills, technical expertise, and exceptional communication to provide proper user assistance and resolve issues satisfactorily.
Responsibilities:
  • Provide quality customer service and IT-related support to application users in a dynamic and fast-paced environment
  • Serve as first point of contact for users experiencing technical issues with their application or application environment
  • Respond to inbound support requests via phone, email, or web in a timely and professional manner
  • Leverage the incident management system to document support requests and solutions
  • Utilize remote support capabilities to diagnose, troubleshoot, and resolve issues related to computer systems and associated components
  • Perform prompt and proper incident escalation of unresolved or complex issues to higher-support levels, providing necessary details and documentation
  • Provide and maintain clear, consistent, and effective communication with users about the status of their issues and resolution progress
  • Leverage functional requirements and software testing environments when troubleshooting issues related to the application
  • Provide hands-on training and IT guidance to empower users through troubleshooting processes within application environments
  • Assist in the drafting and maintenance of Help Desk process and procedural documentation, to include SOPs, FAQs, ticket trends, and installation and training materials, to maximize and improve internal efficiencies and user experience

Salary Range: $95,000-$110,000
General Description of Benefits
  • Active Top Secret clearance; on-site, Monday-Friday.
  • Active Top-Secret Clearance
  • Onsite support Monday-Friday, except Federal holidays
  • 5+ years' previous experience in Help Desk operations
  • Ability to learn and understand complex software applications
  • Proficiency in MS Office and in database software
  • Exceptional collaborative communication skills, written and verbal
  • Strong organizational and analytical skills
  • Ability to work both independently and as part of a team