50 Coupa Software Customer Success Manager Jobs Hiring Near You

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.
Why join Coupa?
Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.
The Impact of a Sr Lead Network Reliability Engineer at Coupa:
Coupa Software is a high-growth SaaS company and market leader in the BSM (Business Spend Management) space. We are in a major growth phase and wish to expand our Network Reliability Engineering team to help transform and scale our leading cloud platform.
Joining the team as a Sr. Lead Network Development Engineer, will provide you the opportunity to make a huge impact and take your career to the next level. You will bring an automation-first approach to your day-to-day activities, architecting solutions for a massive-scale cloud networking infrastructure through code and have a strong sense of service ownership and accountability. You will be supported through in-house training and certification on our Coupa University platform and through subscriptions with leading learning partners.
Coupa operates an open and autonomous work culture, where employees are challenged and critical thinking is encouraged. We operate an inverted organization structure, meaning we support our employees, not manage them. This is core to our culture and we do everything we can to foster an entrepreneurial spirit within our team as we strive for personal and organizational excellence.
What You'll Do:

• Design, deploy, automate and support network solutions in a massive-scale public cloud environment (AWS/Azure/GCP)
• Experience with VM or container-based (Palo Alto Network Firewall, Fortinet, CheckPoint), and Cloud Native (AWS/Azure/GCP) Firewall solutions.
• Have a comprehensive knowledge of networks and protocols, including TCP/IP, DNS, BGP, and TLS
• Provide network support for Kubernetes platforms and workloads in major public cloud providers
• Develop roadmaps using established public cloud design standards
• Participate in design reviews and provide network support and leadership to the Engineering organization
• Bring a development mindset in areas such as managing network infrastructure as code, elimination of toil and a strong sense of accountability and service ownership
• Evaluate, specify, implement and support network performance, capacity and availability monitoring tools
• Help to grow the global network function, onboarding new network development engineers and providing technical leadership and setting the team direction
• Stay up to date with the latest developments in network infrastructure, networking with peers and attending industry events
• Participate in an on-call rotation as required
• Occasional travel as needed to perform the job function

What You Will Bring to Coupa:

• Has a degree in Computer Science or equivalent with 10+ years professional experience, some of which is in an enterprise SaaS organization
• Is an expert in Firewall, VPN, DNS, BGP, and Public Cloud (AWS/Azure/GCP) network constructs (eg VPC, Hybrid routing, security groups, etc)
• Experience managing and maintaining a production-facing Kubernetes environment
• Is an expert in Kubernetes networking and CNI implementations. Direct experience supporting multiple CNIs is a plus. Deep understanding of various Ingress or Gateway controller implementations, service discovery and DNS within a cluster, and NetworkPolicy functionalityHas operated in both data center and cloud environments
• Experience managing and supporting multiple Linux distributions
• Can code using Golang, Python, Java, Ruby or equivalent languages
• Is familiar with deploying cloud network infrastructure using Terraform and CloudFormation or has experience with Chef, Ansible and/or Spacelift
• Actively incorporates AI tools and methodologies to drive innovation and streamline workflows.
• Proficiency in advanced network troubleshooting, including packet capture analysis and traffic flow diagnostics.
• Is confident in their ability to own and deliver projects and issues to resolution
• Has a passion for excellence, is a natural problem solver, and a critical thinker. You should enjoy digging deep to understand issues and like solving hard problems
• Has a solid understanding of networking systems and protocols, particularly as they pertain to a public cloud environment
• Wants to work in a collaborative and supportive work environment

$149,000 - $208,333 a year
Salary range: $149,000 - $200,000/year
The successful candidate's starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.
At Coupa, we are 100% committed to creating and nurturing an environment that supports your physical, mental, and community well-being . We offer a comprehensive suite of benefits designed to help you and your family thrive:
Global Well-Being Perks (For All Employees Globally)

• Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together .
• Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month .
• Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about .
• Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents .
• Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel .
• Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles .

Please note: In addition to these global well-being perks, Coupa offers highly competitive, location-specific benefits packages (which include comprehensive medical/dental insurance, retirement/pension plans, and life or accident protection) tailored to your primary work location. Your recruiter will walk you through the specific regional benefits package for this role during the interview process.
Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees.
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