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29 Conexess Group Project Manager Jobs Hiring Near You

Conexess

Financial Operations Analyst

Chicago, IL · On-site

Provide limited project tracking and demand management coordination. * Ad Hoc Administrative Support: Help maintain Security Governance reporting if needed and jump into support other administrative ...

Conexess

CLE Compliance Analyst

Chicago, IL

Reporting to the Associate Director of CLE Compliance, this role sits within the Risk Management ... Project & Team Support - Lead or assist with special projects and provide coverage support as ...

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Service Desk Technician - Level 1 (Onsite)

Conexess

Farmington Hills, MI

$19.75 - $26.50/hr

Full-time

Posted 17 days ago

Job description

Job Description: Level 1 Desktop Support Technician


About the Role
Our Client is seeking a customer-focused and technically skilled Level 1 Desktop Support Technician to join their IT Support team. In this role, you will be the first point of contact for employees experiencing hardware, software, and connectivity issues. You will troubleshoot technical problems, provide timely solutions, and escalate more complex issues to higher-level support teams when needed.

Key Responsibilities
Technical Support
  • Provide first-level technical support for desktops, laptops, mobile devices, and peripherals.
  • Diagnose and resolve issues related to Windows operating systems.
  • Support users with Microsoft 365 applications, email, Teams, and OneDrive.
  • Assist with password resets, account unlocks, and basic user account management.
  • Troubleshoot network connectivity issues (Wi-Fi, VPN, DNS, etc.).
Service Desk Operations
  • Respond to incoming tickets, calls, emails, and walk-up support requests.
  • Follow established escalation procedures for advanced issues.
  • Maintain excellent communication and customer service throughout the support process.
Hardware & Software Deployment
  • Install, configure, and update software and standard applications.
  • Prepare, image, and deploy new computers and replacement devices.
  • Maintain inventory of workstations, peripherals, and related equipment.
Additional Duties
  • Assist with onboarding and offboarding from the IT perspective.
  • Follow Company IT policies, security best practices, and data protection procedures.
  • Support team projects related to system upgrades, rollouts, or process improvements.
  • Set up conference rooms for meetings and follow step-by-step process

Required Qualifications
  • 1+ year of IT support or helpdesk experience.
  • Familiarity with Windows 10/11 environments.
  • Experience with ServiceNow is a plus
  • Strong customer service and communication skills.
  • Ability to troubleshoot common hardware and software issues.

Soft Skills
  • Problem-solving mindset with attention to detail.
  • Patience, professionalism, and the ability to work under pressure.
  • Team-oriented with a willingness to learn and grow.
  • Strong organizational and time-management skills.
  • Strong people skills – need to be comfortable interacting with all levels of the organization
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About Conexess

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One size does not fit all. That’s why we work with you to design a strategy that fits your organizations, coupled with a responsive relationship that ensures we get the job done right. We accomplish this using a very practical strategy built on 3 steps: Understand. Identify. Deliver. Our professionals place a high value on building a relationship with you and your organization, taking time to know the intricacies, nuances and desired skill set of what you’re looking for. With a vast knowledge and understanding of the staffing industry, we have built a network of highly-talented individuals and fantastic organization just waiting to be matched. And we’re not stopping. We will work to find exactly the right fit for you that not only solves your present challenge, but also sets you up for future success. We are committed to-yes, in fact, passionate about-creating a strategy that brings the right talent in the door today and for years to come.

Company size

51 - 200 Employees

Headquarters location

Nashville, TN, US

Year founded

2009

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