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• Define and own the product vision, strategic priorities, roadmap, value proposition, and business outcomes for the PSAO Solutions product group.

• Maintain an outcome-focused roadmap for Central Pay, Audit and Compliance, Reconciliation, and Pharmacy Quality and Performance capabilities.

• Prioritize product investments, enhancements, and backlog items based on customer value, business impact, operational feasibility, compliance considerations, financial performance, and alignment to CPS and Elevate priorities.

• Translate payer/PBM, pharmacy, regulatory, operational, and customer insights into product strategy and roadmap decisions for the PSAO solution base.

• Ensure PSAO solutions are designed and evolved to improve pharmacy experience, payment reliability, reconciliation transparency, audit/compliance readiness, quality program performance, and measurable business outcomes.

• Oversee product strategy and roadmap priorities for Central Pay capabilities, including user experience, workflow efficiency, payment visibility, exception handling, risk controls, reporting, and platform enhancements.

• Partner with finance, treasury, operations, technology, customer support, and vendor partners to ensure Central Pay processes are reliable, timely, scalable, and customer-centered.

• Identify opportunities to improve payment workflows, user access governance, exception resolution, reporting transparency, and operational controls.

• Define Central Pay success measures and monitor adoption, utilization, issue resolution, customer satisfaction, payment timeliness, and operational performance.

• Build feedback loops with pharmacies, internal users, operations, finance, and customer-facing teams to continuously improve Central Pay capabilities.

• Oversee product roadmap and enhancement priorities for PSAO Audit and Compliance solutions, including tools, workflows, reporting, communications, readiness materials, and pharmacy-facing support capabilities.

• Partner with compliance, legal, operations, audit support, customer-facing teams, and technology stakeholders to ensure audit and compliance solutions are accurate, scalable, well-documented, and aligned to applicable requirements.

• Translate compliance trends, audit patterns, pharmacy pain points, and operational insights into product requirements and improvement opportunities.

• Support development of audit readiness and compliance enablement capabilities that help pharmacies understand obligations, respond effectively, reduce risk, and improve performance.

• Define success metrics for Audit and Compliance solutions, including issue resolution, pharmacy engagement, compliance readiness, customer satisfaction, and risk mitigation indicators.

• Oversee product strategy and roadmap priorities for reconciliation capabilities that support payment transparency, issue identification, exception tracking, dispute support, and customer-facing visibility.

• Partner with finance, operations, technology, analytics, and customer support teams to define reconciliation workflows, data requirements, reporting needs, and scalable resolution processes.

• Identify opportunities to improve reconciliation accuracy, speed, transparency, customer usability, exception management, and reporting consistency.

• Ensure reconciliation capabilities are connected to Central Pay, audit/compliance, customer support, and broader PSAO solution workflows where appropriate.

• Define and monitor reconciliation KPIs, including cycle time, issue volume, resolution rates, customer adoption, reporting usage, and operational efficiency.

• Oversee product strategy and roadmap priorities for Pharmacy Quality and Performance solutions, including quality measures, performance reporting, clinical or payer program requirements, pharmacy enablement, and outcomes-based performance opportunities.

• Translate payer/PBM program requirements, quality measure changes, performance trends, and pharmacy customer needs into actionable product requirements and enablement capabilities.

• Partner with analytics, quality, operations, clinical, commercialization, adoption, and customer-facing stakeholders to ensure pharmacies receive clear, actionable, and measurable performance support.

• Develop and scale solution capabilities that help pharmacies understand requirements, identify barriers, prioritize interventions, and improve quality and performance outcomes.

• Define KPIs and performance routines for pharmacy quality and performance solutions, including measure performance, customer engagement, adoption, program impact, and payer/PBM value.

• Support Elevate's transition into medical payer contracting by identifying product, workflow, data, reporting, pharmacy enablement, and operational capabilities required to support medical payer participation.

• Partner with the Sr Director, Elevate Provider Network on medical payer contracting strategy implications, pharmacy readiness needs, support model requirements, and solution gaps.

• Coordinate with internal and external stakeholders, including provider network, legal, compliance, operations, finance, analytics, commercialization, sales, technology, and payer-facing partners, to define product needs associated with medical payer contracting.

• Translate medical payer contracting requirements into product backlog items, roadmap themes, stage-gate inputs, enablement requirements, and solution design recommendations.

• Monitor customer and operational feedback from medical payer contracting transition activities and use insights to refine PSAO solution priorities and support models.

• Maintain and prioritize the PSAO Solutions backlog across Central Pay, Audit and Compliance, Reconciliation, Pharmacy Quality and Performance, direct contract support, and related PSAO/PBM contracting solutions.

• Lead requirements development and validation with internal and external customers, operations, compliance, finance, technology, provider network, commercialization, and customer-facing stakeholders.

• Partner with Product Owners, Product Managers, UX/design, technology, analytics, and delivery teams to translate customer needs into user stories, acceptance criteria, release goals, and measurable outcomes.

• Identify and manage dependencies, risks, resource conflicts, compliance considerations, operational readiness needs, and cross-functional impacts across PSAO solution initiatives.

• Ensure delivery priorities support roadmap strategy and are coordinated with commercialization, enablement, support, and operational teams.

• Provide product leadership across PSAO solution domains while coordinating closely with dedicated contracting, provider network, operations, finance, compliance, legal, technology, analytics, commercialization, and enablement teams.

• Promote collaboration and alignment across teams responsible for Central Pay, Audit and Compliance, Reconciliation, Pharmacy Quality and Performance, direct contract support, and medical payer contracting transition workstreams.

• Create clear role boundaries and handoffs between product strategy, operational execution, contracting lifecycle management, legal/compliance review, customer support, and commercialization activities.

• Facilitate decision-making, prioritization, and issue resolution across matrixed stakeholders to support timely delivery and measurable outcomes.

• Serve as the PSAO Solutions product thought partner to CPS and Elevate leadership on customer needs, solution gaps, product performance, and future capability opportunities.

• Ensure PSAO solution development, product documentation, customer-facing capabilities, and support models comply with applicable company policies, legal requirements, regulatory standards, payer/PBM requirements, privacy expectations, and compliance obligations.

• Perform related duties as assigned.

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