29 Cloudflare Customer Support Representative Jobs Hiring Near You

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks.

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI‑native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up.

The Cloudflare Hyperdrive team builds the technology that makes regional databases feel like they are global. Hyperdrive is a core piece of the Cloudflare Developer Platform that accelerates database queries from Cloudflare Workers by pooling connections and caching data at the edge. By eliminating the massive latency overhead of TCP, TLS, and database‑specific handshakes, Hyperdrive allows developers to use the databases they already know and love—like PostgreSQL and MySQL—without the "cold start" performance penalties typically associated with serverless environments.

• Global Connection Pooling: Maintains "warm" connections to origin databases across the globe, reducing connection times by up to 90%.
• Intelligent Query Caching: Automatically caches frequently run read queries as close to the user as possible.
• Protocol‑Aware Proxying: Features custom‑built implementations of database wire protocols (PostgreSQL and MySQL) to parse and optimize traffic in real time.
• Seamless Integration: Works with existing ORMs and drivers, providing a simple connection string that "just works" for developers.
• The team is geographically distributed across North America.
• You will own your code from inception to release, delivering solutions at all layers of the software stack to empower Cloudflare customers. On any given day, you might write a design document that outlines how you plan to solve a specific problem, or fix a bug in how our user experience renders. You can expect to interact with a variety of languages and technologies including, but not limited to, Rust, Go, C++, and TypeScript.

• You have 4+ years of professional experience with Rust, Go, or C++. You understand how to write code that respects CPU and memory constraints.
• You are comfortable with the Linux networking stack. You know your way around TCP/IP, TLS, and WebSockets.
• You don’t just use databases; you understand how they work. You’re familiar with connection lifecycles, transaction states, and wire protocols.
• You enjoy the challenge of debugging complex, distributed systems and building for "five nines" reliability.

• Experience with PgBouncer, ProxySQL, or custom database middleware.
• Familiarity with the Cloudflare Workers ecosystem and the unique stateful connection challenges of ephemerally computing.
• You’ve contributed to database drivers, ORMs, or low‑level networking libraries.
• Experience using eBPF, perf, or other profiling tools to find and kill bottlenecks.

Compensation may be adjusted depending on work location.

• For New York City, New Jersey, Washington, Washington DC, and California (excluding Bay Area) based hires: Estimated annual salary of $150,000 - $206,000

This role is eligible to participate in Cloudflare’s equity plan.

• Medical / Rx Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance
• Short and Long Term Disability Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e‑mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.