31 Cheba Hut Customer Service Associate Jobs Hiring Near You

Description

Employment Status: Regular, full-time  

Work Hours: 40+ hours, days and schedules may vary 

Pay Range: $58,000.00

Company

Cheba Hut started back in 1998 in Tempe, Arizona. We started with a pipe dream.... Craft some tasty, stoner-approved toasted subs and munchies from scratch, create a laid-back workplace for our friends, and do it all in a relaxed environment where people could escape the grind. We couldn't have accomplished anything without the help of many hardworking friends along the way, and now we need you to help us continue our journey! 

At Cheba Hut, we do it a little differently. We are real people who craft real food for other real people. We give a damn and take pride in what we do. We embrace individuality. We puff, puff, give. And we choose to flip the bird to the man! If you are stuck at a job with no room for growth or simply want something fresh where you can be yourself, make some tasty grub, and listen to some sweet jams, take advantage of this opportunity, and come have some fun with us. 

Elevated Huts, Inc is Cheba Hut "Toasted" Sub's largest franchisee with 25 locations managed in Colorado and Nevada. We are currently looking to grow our team. If you think you have what it takes to be a leader in this "high" energy team, check out the following details and apply today! 

Benefits:

Assistant General Managers are eligible for: 

• Medical, Dental, and Vision Insurance 
• The company contributes up to $575/mo toward health insurance 
• Virtual Medical Care 
• Accident, Short term, and Long term disability coverage
• Life Insurance 
• 401k w/ Match 
• Paid Time Off (PTO) 
• Employee Assistance Program 
• Free Meals and Bar Drinks 
• Free Cheba Hut Swag! 
• Access to FREE Concert Tickets 
• Flexible Scheduling 

Summary

As a Cheba Hut Assistant General Manager, you will be responsible for assisting the General Manager to lead and drive the daily operations of your shop. You will manage all areas of the shop and commit to providing a unique and enjoyable experience for customers and crew. While overseeing the hourly crew members you will be responsible for all administrative and leadership functions to perpetuate smooth operations. Assistant General Manager's should have a desire to become the next GM. 

Key Responsibilities

Leadership 

• Understand that management is a process designed to maintain and steadily improve current performance whereas leadership consists of visionary thinking and the process of bringing about change. 
• Motivate and inspire a diverse group of individuals to engage in the process. 
• Implement Cheba Hut policies and procedures to ensure the safety and security of the customers and the crew. 
• Set direction, build an inspiring vision, and create opportunities for growth and success. 
• Lead by example with role-model behaviors that exemplify the Cheba Hut mission and our core values. 
• Take every available opportunity, with every available crew member, to Coach, develop, and reinforce great habits. 
• Be approachable and accessible. Be available to answer questions/assist at all times. 
• When General Manager is absent, assumes responsibility and leadership for restaurant and team 

Development

• Train your team according to the Cheba Hut training systems, tools, and procedures. 
• Recruit, hire, and train to fulfill staffing needs based on business volume. 
• Maintain a leadership team of at least 4(four) managers, including self. 
• Commit to facilitating quarterly all- staff developmental meetings and bi-annual performance evaluations. 
• Practice shoulder-to-shoulder coaching and provide in-the-moment feedback. 
• Identify talent and foster growth. 

Shared Vision

• Be a leader that has the vision and conviction that a dream can be achieved. Inspire the energy to get it done. 
• Create an inspiring vision of the future. 
• Motivate and inspire your team to engage with the vision. 
• Manage delivery of the vision. 
• Coach and develop your team to be more effective at achieving the vision. 
• Possess the willingness to change and adapt. 
• Conduct bi-weekly manager meetings to keep your leadership team focused and your vision clear. 

Financial Expectations & Process Management

• Build relationships, network, and sales through effective and strategic marketing plans. 
• Manage food, beverage, labor, and controllable costs as outlined by store budget. 
• Practice proper payroll and accounting procedures with integrity. 
• Perform duties in a timely manner and submit documentation within required timelines. 
• Manages all bar purchasing and inventory to deliver budgeted COGS and AVT targets 
• Manages bar staff scheduling to deliver customer service expectations and labor costs  
• Seeks and maintains a team of bar staff that meets Elevated Huts expectations for bar service and execution  
• Ensures bar staff is educated and has proper certifications for responsible service of alcohol 

Bar

• Conducting weekly bar inventory and management of AVT  
• Ordering bar products in adherence to Elevated Huts requirements  
• Bar staff scheduling  
• Bar staff accountability  
• Bar cleanliness  
• Bar events and sales building initiatives  

Training

• Trainer accountability and development  
• Store adherence to the Schoox training program 
• Developmental check ins with trainees  
• Consistent and constant training of staff on all new SOPS and roll outs 

Requirements

Knowledge, Abilities, and Skills

• Think "shop first"/"customer first" 
• Demonstrate integrity 
• Demonstrate self-direction 
• Demonstrate situational awareness and proactive leadership 
• Ability to establish priorities 
• Ability to resolve customer and crew issues 
• Ability to work in a diverse culture 
• Ability to follow oral and written instruction 
• Ability to receive/give direction 
• Responsible alcohol service training 
• Food safety/handling training (as required by state) 
• Able to perform all General Manager tasks proficiently 
• Ability to perform any job duty of all positions in the restaurant   

Education and Experience

• Minimum of 3+ years of restaurant experience, preferred 
• Minimum of 2+ years restaurant management experience, preferred 
• Excellent verbal and written communication skills 
• Financial planning aptitude including planning, budgeting, scheduling and P & L management 
• Ability to get results through others 
• Organizational, planning and time management skills 
• Ability to facilitate problem solving 
• Team building skills 

Working Conditions

• Occasional out of city/state travel required 
• Reliable transportation required 
• Occasional late-night or early-morning shifts may be required 
• Ability to lift up to 50 lbs. 
• Stamina to work a 12-hour shift on occasion 
• Ability to handle a variety of foods including meat, cheese, breads, sauces, and vegetables 
• Ability to stand for up to 10 hours per day 
• Ability to use a computer for up to 6 hours per day 
• Ability to bend, reach, and maneuver in tight workspaces 
• Consistent access to a working smart phone 
• Ability to work well under physically and mentally stressful situations 

EEO Statement

Cheba Hut provides equal opportunities to all applicants for employment without regard to race, color, religion, creed, sex, national origin, ancestry, age, status as an officer or enlisted members of the military forces, veteran status, disability, genetic information, sexual orientation, transgender status, marriage to a co-worker, or any other protected characteristic applicable under federal, state, and local laws. 

At-Will Employment

All employment with Cheba Hut is voluntary and is subject to termination by you or Cheba Hut at-will, with or without cause, and with or without notice, at any time. There is no guarantee, in any manner, that Cheba Hut will continue your employment for any set period of time. 

Disclaimer

Please note that this job description is not a comprehensive list of activities, duties and responsibilities that are required of this position. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice with direction from Cheba Hut.