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62 Chamberlain Group Technical Support Specialist Jobs Hiring Near You

Sandvik

Technical Support Specialist

Alachua, FL · On-site

... group. * Review and maintain all Technical Support-related documents. About You A minimum of 10 ... Additionally, the Technical Support Specialist will possess the following competencies: * Self ...

EIS

Technical Support Specialist

San Francisco, CA · On-site +1

$50.93K - $75K/yr

Technical Support Specialist Department: 509 Support Operations Employment Type: Full Time Location ... EIS Group will consider qualified applicants with criminal histories in a manner consistent with ...

SMC Region USC

Technical Support Specialist

Alachua, FL · On-site

... group. * Review and maintain all Technical Support-related documents. About You A minimum of 10 ... Additionally, the Technical Support Specialist will possess the following competencies: * Self ...

Trustmi

Technical Support Specialist

Manhattan, NY · On-site

Technical Support Specialist Trustmi is a fast-growing fintech and cybersecurity company helping organizations prevent fraud and errors in B2B payments. Our platform protects supplier payment ...

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What are the key skills and qualifications needed to thrive as a Technical Support Specialist, and why are they important?

To thrive as a Technical Support Specialist, you need a solid understanding of computer systems, troubleshooting, networking, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is commonly required. Excellent communication, patience, and problem-solving abilities help you deliver outstanding customer service and resolve issues efficiently. These skills ensure timely and effective technical support, leading to high customer satisfaction and smooth business operations.

What are some common challenges Technical Support Specialists face when troubleshooting remotely, and how can they overcome them?

Technical Support Specialists often encounter challenges when troubleshooting issues remotely, such as limited access to the user's device, communication barriers, and the need to guide users with varying technical skills. To overcome these obstacles, specialists use remote access tools, clear and patient communication, and step-by-step instructions. Building rapport and asking precise questions also help in accurately diagnosing and resolving problems, ensuring a positive support experience for users.

What is a Technical Support Specialist?

A Technical Support Specialist is a professional who helps users troubleshoot and resolve issues with computer systems, software, hardware, and other technology products. They provide assistance via phone, email, chat, or in person, guiding customers through problem-solving steps. Technical Support Specialists may also install, configure, and maintain technology systems, ensuring everything runs smoothly. Their goal is to ensure users can effectively use technology and resolve any technical challenges quickly. This role requires strong problem-solving skills, technical knowledge, and good communication abilities.

What is the difference between Technical Support Specialist vs Help Desk Technician?

AspectTechnical Support SpecialistHelp Desk Technician
CertificationsCompTIA A+, Network+; relevant certificationsCompTIA A+, ITIL Foundation
Work EnvironmentTechnical support teams, client sites, remoteHelp desk, call centers, remote
Employer & IndustryIT companies, tech support firms, corporate ITIT service providers, internal corporate support
Common Search & ComparisonTechnical Support Specialist vs Help Desk Technician

Both roles involve troubleshooting and resolving technical issues, but Technical Support Specialists often handle more complex problems and may require advanced certifications. Help Desk Technicians typically focus on basic user support and issue resolution. The roles are complementary within IT support teams, with the Technical Support Specialist often taking on more technical responsibilities.

What is it like to work at Chamberlain Group?

Chamberlain Group is a company that values innovation, collaboration, and customer satisfaction, fostering a culture of teamwork and continuous improvement. As a leading manufacturer of access solutions, Chamberlain Group operates in a dynamic environment with a diverse range of products, from garage door openers to commercial door operators, and employs a global workforce with various roles in engineering, sales, and customer support. Working at Chamberlain Group may appeal to candidates who are interested in contributing to the development of innovative products and solutions that enhance people's daily lives, with opportunities for professional growth and development in a global company.
What other companies are hiring for Technical Support Specialist jobs?
What are the most popular jobs at Chamberlain Group?
What are the most popular categories at Chamberlain Group?
Infographic showing various Technical Support Specialist job openings at Chamberlain Group in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 72% Physical, 21% Hybrid, and 7% Remote job distribution.

Sr. Specialist, Technical Service & Sales

Chamberlain Group

Sacramento, CA

$44.40K - $67.73K/yr

Full-time

Retirement

Posted 6 days ago

Job description

Controlled Products Systems Group (CPSG), an affiliate of Chamberlain Group, is a one-stop distributor of access control and perimeter security products for professional dealers and installers across residential, commercial, and industrial markets. With a personal approach to business, our employees-whether in one of our branches nationwide or at our corporate office-are committed to serving our customers and supplier partners with dedication and expertise.

Essential Duties and Responsibilities

  • Exercise independent judgement and decision-making to grow key accounts through relationship management, order volume growth, and instilling confidence in the overall account through expert industry knowledge; proactively identify sales opportunities and acquire business by providing differentiated technical support

  • Provide expert consultative onsite support by utilizing industry best practices and knowledge gained from industry experience; proactively convert customer inquiries into sales with an emphasis on customer education regarding product features and benefits

  • Serve as the escalation point lead for the most complex and specialized technical assistance related to pre- and post-sales support for CPSG product lines within both branch and assigned region

  • Serve as the escalation point lead for key accounts; verify that orders for parts and service quantities are accurate and matches shipping options to meet customer expectations

  • Stay up to date on New Technical Advances; train other CPSG employees to expand overall education

  • Develop and lead CPSG concierge services across Sales processes and product implementation

  • Provide consultative services throughout new product evaluation and product line extensions by vetting products and identifying supplier partners

  • Through key account management, capture Voice of Customer (VoC) regarding products; escalate VoC to senior management and/or corresponding supplier partner with recommended actions as appropriate

  • Obtain information within CPSG's ERP that fosters a process of customer follow-up on an as-needed basis with the necessary information regarding product shipments and pricing orders, and return questions

  • Lead the resolution of reported escalations and customer complaints, as well as report product quality problems to the proper channel

  • Support the technical service needs of CPSG by responding to customer inquires via the National support hotline that require industry expertise

  • Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams

  • Protect CPSG's reputation by keeping information confidential

  • Maintain professional and technical knowledge by attending educational workshops, professional publications, establishing personal networks, and participating in professional societies

  • Contribute to the team effort by accomplishing related results and participating on projects as needed

Minimum Qualifications

  • High school diploma/GED or some college or equivalent experience; industry certifications
  • 5+ years in Perimeter Access Control Industry, Door Automation, or Security Integration (or similar industry)
  • In-depth knowledge of gate operators, telephone entry, commercial door operators and access control products; excellent communication, organization and problem-solving skills
  • Ability to travel up to 10% domestically
  • Bachelor's degree or vocational certification
  • Prior Electrical or Mechanical experience; construction specification and take-off
  • Proficient in Spanish
The pay range for this position is $44,400.00 - $67,725.00; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience. In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements). This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.

Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We're proud to be an Equal Opportunity Employer, and you'll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We're committed to fostering an environment where people of all lived experiences feel welcome.

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence Recruiting@Chamberlain.com.


NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.

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