ZipRecruiter

Log In

Caliber Holdings
Caliber Holdings

86 Caliber Collision Customer Service Manager Jobs Hiring Near You

Xylem

Customer Service Manager

Morton Grove, IL · On-site

$115K - $130K/yr

The Role We're looking for a strategic, people-focused Customer Service Manager to lead our Customer Service and Application Engineering teams. In this highly visible leadership role, you'll shape ...

DXP

Customer Service Manager

Omaha, NE · On-site

Respond to customer inquiries regarding products and services * Prepare price quotes * Source products * Support outside sales and field service teams * Manage branch accounting functions ...

Graybar

Customer Service Manager

Wheat Ridge, CO · On-site

$80K/yr

The Customer Service Manager is responsible for leading a Customer Service team and ensuring consistent, efficient, and high-quality experience for both internal and external customers. This role ...

previous page
separator

Showing results 81-86

All JobsCaliber Collision JobsCaliber Collision Customer Service Manager Jobs

Caliber Holdings Jobs Information

What is it like to work at Caliber Collision?

Caliber Collision is a company that values a customer-centric approach and a team-oriented culture, prioritizing collaboration and mutual respect among employees. The company operates a large network of repair centers, employing a diverse team of technicians, estimators, and customer service representatives who work together to deliver high-quality repairs and exceptional customer experiences. Working at Caliber Collision may appeal to individuals who value a fast-paced, dynamic work environment and are motivated by the opportunity to make a positive impact on customers' lives through their work.

What makes Caliber Collision an attractive place to work?

Caliber Collision is a leading auto body repair company with a strong reputation for delivering high-quality customer service and innovative repair solutions. The company offers a dynamic work environment that values collaboration, teamwork, and ongoing training and development opportunities, allowing employees to grow professionally and advance in their careers. By joining Caliber Collision, individuals can contribute to a company that prioritizes customer satisfaction, community involvement, and employee growth, making it an attractive choice for those seeking a stable and fulfilling career in the automotive repair industry.

Do workers at Caliber Collision get paid breaks?

No. Most people don’t get paid breaks.
72% of people say they don’t get paid breaks.
Based on data from 105 people who took the Breakroom Quiz between June 2025 and June 2026.

Does Caliber Collision pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
59% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 119 people who took the Breakroom Quiz between August 2025 and August 2026.

At Caliber Collision, are sick days and vacation days separate paid time off?

Only some people have separate paid time off for sick days and vacation.
62% of people say they have to use vacation days when they’re out sick.
Based on data from 126 people who took the Breakroom Quiz between August 2025 and August 2026.

Is the health insurance from Caliber Collision affordable enough for their workers?

Most people say the health insurance costs are okay.
78% of people say the health insurance costs are okay
Based on data from 107 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get paid time off at Caliber Collision?

Most people get paid time off work.
96% of people say they get paid time off.
Based on data from 138 people who took the Breakroom Quiz between August 2025 and August 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 61% of people with changing schedules find out their shifts one week or less ahead of time.
  • 27% of people with changing schedules find out their shifts two weeks ahead of time.
  • 3% of people with changing schedules find out their shifts three weeks ahead of time.
  • 9% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 33 people who took the Breakroom Quiz between November 2024 and March 2026.

Do workers at Caliber Collision worry about hours?

Some people worry about getting enough hours.
35% of people report they worry about getting enough hours.
Based on data from 98 people who took the Breakroom Quiz between May 2025 and May 2026.

Do Caliber Collision workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
55% report that they don’t have enough control over which shifts they work.
Based on data from 103 people who took the Breakroom Quiz between April 2025 and April 2026.

How easy is it for Caliber Collision workers to change shifts?

Some people find it hard to change shifts.
36% of people report that it’s hard to change shifts if they need to.
Based on data from 59 people who took the Breakroom Quiz between March 2025 and March 2026.

How easy is it to get time off at Caliber Collision?

Some people find it hard to get time off.
41% of people report it’s hard to get time off.
Based on data from 111 people who took the Breakroom Quiz between August 2025 and August 2026.

Do Caliber Collision managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
95% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 125 people who took the Breakroom Quiz between April 2025 and April 2026.

Do jobs at Caliber Collision spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
23% of people report that their job takes up time that they don’t get paid for.
Based on data from 95 people who took the Breakroom Quiz between May 2025 and May 2026.

How easy is it to take sick days at Caliber Collision?

Most people find it easy to take sick days.
73% of people report that it’s easy to take time off if they are sick.
Based on data from 120 people who took the Breakroom Quiz between August 2025 and August 2026.

Is a Caliber Collision job good for students?

Most students say this is a good place to work if you’re studying.
67% of students report this is a good place to work if you’re studying.
Based on data from 12 people who took the Breakroom Quiz between November 2024 and April 2026.

Is working at Caliber Collision good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
41% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 46 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at Caliber Collision feel treated with respect by their managers?

Most people feel treated with respect by their managers.
70% of people say they’re treated with respect by their managers.
Based on data from 123 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Caliber Collision get to take their breaks without interruption?

Only some people get breaks without interruption.
40% of people report that their breaks get interrupted.
Based on data from 100 people who took the Breakroom Quiz between August 2025 and August 2026.

Is it stressful to work at Caliber Collision?

Most people feel stressed here.
74% of people say they often feel stressed at work.
Based on data from 133 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Caliber Collision enjoy their jobs?

Only some people enjoy their job.
40% of people report they don’t enjoy their job.
Based on data from 114 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people at Caliber Collision recommend working with their team?

Only some people recommend working with their team.
54% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 138 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get enough training when they start at Caliber Collision?

Some people didn’t get enough training when they started.
60% of people report they didn’t get enough training when they started working here.
Based on data from 126 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people get support to advance at Caliber Collision?

Only some people are given support to advance their career here.
In the last year, 55% of people report not being given support to advance their career here.
Based on data from 121 people who took the Breakroom Quiz between August 2025 and August 2026.

Do people think Caliber Collision’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
86% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 125 people who took the Breakroom Quiz between August 2025 and August 2026.

Do workers feel well informed about how Caliber Collision is doing?

Only some people feel well informed about how the company is doing.
56% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 124 people who took the Breakroom Quiz between August 2025 and August 2026.

What other companies are hiring for Customer Service Manager jobs?

What are the most popular jobs at Caliber Collision?

Customer Service Manager

Xylem

Morton Grove, IL • On-site

$115K - $130K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 15 days ago

Xylem rating

7.5

Company rating: 7.5 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

261st of 545 rated manufacturers

Job description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
The Role
We're looking for a strategic, people-focused Customer Service Manager to lead our Customer Service and Application Engineering teams. In this highly visible leadership role, you'll shape the customer experience, develop high-performing teams, and drive continuous improvement across our service operations.
If you're passionate about building strong customer relationships, coaching talented employees, and using data to improve business performance, we'd love to hear from you.
What You'll Do:
Leadership & Team Development
  • Lead, coach, and develop Customer Service and Application Engineering teams.
  • Establish clear performance expectations, KPIs, and development plans.
  • Recruit, onboard, mentor, and retain top talent.
  • Foster an engaged, collaborative, and customer-first culture.

Customer Experience
  • Serve as the escalation point for complex customer issues and ensure timely resolution.
  • Build lasting customer relationships by understanding their needs and delivering exceptional service.
  • Monitor customer feedback and implement initiatives that improve satisfaction and loyalty.
  • Champion the voice of the customer throughout the organization.

Operational Excellence
  • Evaluate current service processes and identify opportunities to improve efficiency and effectiveness.
  • Lead cross-functional process improvement initiatives that enhance both the customer and employee experience.
  • Measure and analyze key performance metrics to drive informed business decisions.
  • Implement best practices that support scalability and operational excellence.

Cross-Functional Collaboration
  • Partner with Sales, Marketing, Operations, Engineering, and other departments to deliver a seamless customer experience.
  • Communicate customer insights that influence business decisions and product improvements.
  • Support customer retention initiatives and continuous business growth.

Reporting & Business Analysis
  • Develop and present customer service performance reports and actionable insights to leadership.
  • Leverage CRM and customer service platforms to monitor trends and identify opportunities for improvement.
  • Manage departmental budgets and identify opportunities for cost optimization while maintaining service excellence.

Quality & Compliance
  • Ensure compliance with company policies, quality standards, and industry requirements.
  • Conduct quality reviews and implement training and coaching based on findings.
  • Promote continuous learning by incorporating industry best practices into team development.

What You'll Bring:
  • Bachelor's degree in Business, Marketing, Engineering, or a related field.
  • 5 or more years of progressive customer service leadership experience.
  • At least 2 years of people management experience leading and developing high-performing teams.
  • Experience improving customer service processes and driving operational excellence.
  • Strong analytical skills with the ability to interpret data and make strategic recommendations.
  • Experience with CRM platforms such as Salesforce or similar customer management systems.
  • Outstanding communication, relationship-building, and problem-solving skills.
  • Strong project management and organizational abilities with experience leading cross-functional initiatives.

Preferred Qualifications:
  • Certified Customer Service Manager (CCSM) or similar professional certification.
  • Experience leading technical customer support or application engineering teams.
  • Experience managing departmental budgets and resource planning.

The estimated salary range for this position is $115k to $130k base plus bonus. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.
#LI-JO2
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation

What Xylem employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply