Analyze customer behavior, churn trends, and performance data to identify risks, opportunities, and ... Benefits Cable One values the contributions of our associates and offers an excellent benefits ...
32 Cable One Data Analyst Jobs Hiring Near You
Analyze customer behavior, churn trends, and performance data to identify risks, opportunities, and ... Benefits Cable One values the contributions of our associates and offers an excellent benefits ...
Business Field Technician
El Campo, TX · On-site
$16.75 - $23/hr
At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters ... interpret data and use information to solve problems and determine optimal signal routing.
Business Field Technician
El Campo, TX · On-site
$16.75 - $23/hr
At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters ... interpret data and use information to solve problems and determine optimal signal routing.
Senior Solutions Engineer (Hybrid)
Phoenix, AZ · On-site +1
$52.25 - $67.50/hr
At Cable One and Sparklight, we keep our customers and associates connected to what matters most ... Collaborate on the build and deployment planning for ILA sites, backbone splicing, data center ...
Senior Solutions Engineer (Hybrid)
Phoenix, AZ · On-site +1
$52.25 - $67.50/hr
At Cable One and Sparklight, we keep our customers and associates connected to what matters most ... Collaborate on the build and deployment planning for ILA sites, backbone splicing, data center ...
Business Field Technician
Bluffton, SC · On-site
$18.50 - $25.25/hr
At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters ... interpret data and use information to solve problems and determine optimal signal routing.
Business Field Technician
Bluffton, SC · On-site
$18.50 - $25.25/hr
At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters ... interpret data and use information to solve problems and determine optimal signal routing.
Customer Care Specialist I - Business
$17 - $22.25/hr
At Cable One and our family of brands, we keep our customers and associates connected to what ... Strong customer service skills with emphasis on phones and data entry preferred. * Ability to multi ...
Customer Care Specialist I - Business
$17 - $22.25/hr
At Cable One and our family of brands, we keep our customers and associates connected to what ... Strong customer service skills with emphasis on phones and data entry preferred. * Ability to multi ...
Channel Partner Specialist
Phoenix, AZ · On-site +1
At Sparklight/Cableone and our Cable One family of brands, we keep our customers and associates ... Support user access, data cleanup, and system accuracy. Reporting & Sales Support * Generate ...
Channel Partner Specialist
Phoenix, AZ · On-site +1
At Sparklight/Cableone and our Cable One family of brands, we keep our customers and associates ... Support user access, data cleanup, and system accuracy. Reporting & Sales Support * Generate ...
Supervisor, Customer Care & Sales (Remote)
$52K - $59K/yr
Strong analytical and problem-solving skills. * Ability to work independently and collaboratively in a remote or hybrid environment. Benefits Cable One values the contributions of our associates and ...
Supervisor, Customer Care & Sales (Remote)
$52K - $59K/yr
Strong analytical and problem-solving skills. * Ability to work independently and collaboratively in a remote or hybrid environment. Benefits Cable One values the contributions of our associates and ...
At Cable One and our family of brands, we keep our customers and associates connected to what ... Ability to read, analyze, and interpret common scientific and technical journals, financial reports ...
At Cable One and our family of brands, we keep our customers and associates connected to what ... Ability to read, analyze, and interpret common scientific and technical journals, financial reports ...
Customer Care Specialist I - Business
Phoenix, AZ · On-site +1
$17 - $22.25/hr
At Cable One and our family of brands, we keep our customers and associates connected to what ... Strong customer service skills with emphasis on phones and data entry preferred. * Ability to multi ...
Customer Care Specialist I - Business
Phoenix, AZ · On-site +1
$17 - $22.25/hr
At Cable One and our family of brands, we keep our customers and associates connected to what ... Strong customer service skills with emphasis on phones and data entry preferred. * Ability to multi ...
Business Sales Mgr-Field
Sherman, TX · On-site
At Cable One and our family of brands, we keep our customers and associates connected to what ... Ability to read, analyze, and interpret common scientific and technical journals, financial reports ...
Business Sales Mgr-Field
Sherman, TX · On-site
At Cable One and our family of brands, we keep our customers and associates connected to what ... Ability to read, analyze, and interpret common scientific and technical journals, financial reports ...
Business Sales Mgr-Field
Sherman, TX · On-site
At Cable One and our family of brands, we keep our customers and associates connected to what ... Ability to read, analyze, and interpret common scientific and technical journals, financial reports ...
Business Sales Mgr-Field
Sherman, TX · On-site
At Cable One and our family of brands, we keep our customers and associates connected to what ... Ability to read, analyze, and interpret common scientific and technical journals, financial reports ...
Director, Mobile & Converged Services
Phoenix, AZ · On-site +1
Analyze market trends and competitive positioning to keep Sparklight Mobile relevant and ... Cable One and our family of brands appreciates the role our associates play to help the company ...
Director, Mobile & Converged Services
Phoenix, AZ · On-site +1
Analyze market trends and competitive positioning to keep Sparklight Mobile relevant and ... Cable One and our family of brands appreciates the role our associates play to help the company ...
Cable One Jobs Information
What is it like to work at Cable One?
Cable One is a company that values community involvement and customer satisfaction, with a focus on providing reliable and high-quality internet, TV, and phone services to its customers.
The company operates as a team-based organization, with a flat management structure that encourages collaboration and open communication among employees. Cable One's work environment is designed to be flexible and adaptable, with opportunities for professional growth and development.
Working at Cable One may appeal to individuals who value a customer-centric approach and are passionate about delivering exceptional service to their community, as the company offers a range of career opportunities in fields such as customer service, technical support, and sales.
The company operates as a team-based organization, with a flat management structure that encourages collaboration and open communication among employees. Cable One's work environment is designed to be flexible and adaptable, with opportunities for professional growth and development.
Working at Cable One may appeal to individuals who value a customer-centric approach and are passionate about delivering exceptional service to their community, as the company offers a range of career opportunities in fields such as customer service, technical support, and sales.
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What are the most popular categories at Cable One?
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 10 days ago
Job description
Job Description:
The Manager, Customer Retention is responsible for developing and executing strategies that reduce churn, strengthen customer loyalty, and improve the overall customer experience. This role leads retention initiatives across the customer lifecycle, using data, insights, and cross-functional partnership to identify risk, address customer needs, and improve long-term value. The ideal candidate is a strategic and hands-on leader who can balance operational execution, performance analysis, and team development in a fast-paced environment.
Key Responsibilities
Qualifications
Preferred Qualifications
Success Measures
Benefits
Cable One values the contributions of our associates and offers an excellent benefits package, including:
Additional Perks
Our Commitment
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Pre-hire Processes
Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
The Manager, Customer Retention is responsible for developing and executing strategies that reduce churn, strengthen customer loyalty, and improve the overall customer experience. This role leads retention initiatives across the customer lifecycle, using data, insights, and cross-functional partnership to identify risk, address customer needs, and improve long-term value. The ideal candidate is a strategic and hands-on leader who can balance operational execution, performance analysis, and team development in a fast-paced environment.
Key Responsibilities
- Develop and execute customer retention strategies designed to reduce churn, improve customer satisfaction, and increase customer lifetime value.
- Lead day-to-day retention operations, including proactive outreach, save efforts, win-back initiatives, and service recovery processes.
- Analyze customer behavior, churn trends, and performance data to identify risks, opportunities, and actionable insights.
- Partner with Customer Care, Marketing, Product, Sales, Analytics, and Operations teams to create and implement retention programs that align with business goals.
- Establish and monitor key performance indicators such as churn rate, save rate, customer satisfaction, retention conversion, and revenue impact.
- Coach, develop, and support retention team members to ensure high-quality customer interactions, strong performance, and continuous growth.
- Review customer feedback, escalation trends, and operational challenges to identify process improvements and recommend solutions.
- Support testing and optimization of retention offers, messaging, scripts, workflows, and communication strategies.
- Prepare recurring reports, dashboards, and presentations for leadership that summarize retention performance, trends, risks, and opportunities.
- Ensure compliance with company policies, customer care standards, and applicable regulatory requirements.
Qualifications
- Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent combination of education and experience.
- 5+ years of experience in customer retention, customer care, sales, loyalty, or related customer-focused functions.
- 2+ years of leadership or people management experience.
- Experience using data and reporting to drive decision-making and improve business performance.
- Strong understanding of customer lifecycle management, retention strategies, and churn mitigation practices.
- Demonstrated ability to lead cross-functional initiatives and influence stakeholders at multiple levels.
- Excellent communication, problem-solving, and organizational skills.
- Proficiency with CRM systems, reporting tools, and Microsoft Office applications, including Excel and PowerPoint.
Preferred Qualifications
- Experience in telecommunications, broadband, cable, subscription-based services, or a high-volume customer care environment.
- Knowledge of retention campaign testing, segmentation, and customer engagement strategies.
- Experience building performance dashboards and presenting results to leadership.
- Familiarity with call center operations, customer escalations, and service recovery best practices.
- Ability to manage multiple priorities and adapt quickly in a changing business environment.
Success Measures
- Reduction in voluntary and involuntary customer churn.
- Improvement in save rate, retention conversion, and customer satisfaction metrics.
- Increased effectiveness of retention programs, offers, and communication strategies.
- Stronger team performance, quality results, and employee development.
- Clear, accurate, and actionable reporting that supports leadership decision-making.
Benefits
Cable One values the contributions of our associates and offers an excellent benefits package, including:
- Health from Day One: Medical, dental, and vision plans start immediately
- Protect What Matters: Life insurance for you and your loved ones
- Recharge & Refresh: Generous paid time off for vacations, holidays, and personal days
- Plan for Tomorrow: 401(k) with 100% company match (up to 5%) from day one
- Extra Peace of Mind: Group legal plan and identity theft protection
Additional Perks
- Learn & Earn: Tuition reimbursement up to $5,250 in your first year
- Give Back: Participate in community support programs across the U.S.
- Celebrate Wins: Recognition and awards programs highlight your achievements
- Grow Your Career: Clear advancement opportunities
- Team Vibes: Collaborative work environment where ideas and teamwork thrive
Our Commitment
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Pre-hire Processes
Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.