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Sales Support Associate

Location: Ontario, CA
Schedule: Full-Time | Monday–Friday | 8:00 AM–5:00 PM
Pay Rate: $25.00 per hour
Employment Type: Temp-to-Hire
Benefits: Excellent benefits available upon transition to direct hire

About the Opportunity

We are seeking a professional, organized, and customer-focused Sales Support Associate to join our team in Ontario, California. This is an excellent temp-to-hire opportunity for an individual seeking long-term employment and career growth with an established company.

The Sales Support Associate will provide day-to-day support to sales representatives, distributors, dealers, management, engineering, marketing, and customers. The ideal candidate is highly organized, detail-oriented, professional, and comfortable managing multiple priorities in a fast-paced environment.

Key Responsibilities

Sales & Customer Support

• Manage daily sales support activities for an assigned territory, including representatives, distributors, dealers, and customers.
• Respond promptly and professionally to customer phone calls, emails, website inquiries, and requests.
• Forward qualified leads to the appropriate sales representatives and regional managers.
• Prepare and provide accurate written quotations to representatives, distributors, and customers.
• Provide exceptional customer service while developing and maintaining positive relationships with internal and external customers.

Order Processing & Administration

• Retrieve, review, and process sales orders for the assigned territory.
• Enter and process standard and custom orders while ensuring accuracy and completeness.
• Review orders for pricing, product specifications, and other requirements.
• Follow up on outstanding questions, pricing issues, and order-related matters.
• Retrieve orders from customer portals and ensure timely processing, maintenance, and acknowledgment.
• Maintain accurate and organized order records and documentation.
• Review and approve applicable freight invoices within the assigned territory.
• Manage Cash-in-Advance customer setup, pro forma invoicing, payment follow-up, record maintenance, and order processing.
• Update customer portals and distribute completed invoices by email or mail as required.

Returns, Claims & Customer Resolution

• Research and process Return Material Authorizations (RMAs) and customer return requests.
• Research and process freight claims.
• Investigate and respond to quality- and warranty-related concerns.
• Coordinate with appropriate internal departments to ensure customer issues are addressed promptly and professionally.
• Maintain clear documentation and follow-up throughout the resolution process.

Custom Products & Cross-Department Support

• Assist representatives, distributors, and customers with the design, development, and pricing of custom products.
• Collaborate with Management and Engineering on custom-product development and costing.
• Work with Marketing and Engineering to coordinate drawing requests for quoted and ordered custom products.
• Provide Engineering with required documentation for stock-code creation, drawings, CDS forms, and order processing.
• Support communication between Sales, Engineering, Marketing, Management, and customers to keep projects moving efficiently.

Systems & Special Projects

• Maintain accurate and current information in ACT and QuoteWerks for quotes and leads.
• Maintain organized customer, sales, quotation, and order documentation.
• Assist with special projects and additional responsibilities as assigned by Management.
• Support the continuous improvement of sales-support processes and procedures.

Qualifications & Requirements

• Ability to work 40+ hours per week as needed.
• Previous experience in sales support, customer service, order entry, administration, or a related field preferred.
• Knowledge of the Forbes product line is a plus.
• Strong verbal and written communication skills.
• Professional, courteous, and customer-service-focused approach.
• Ability to work effectively both independently and as part of a team.
• Excellent organizational and analytical skills.
• Strong attention to detail and accuracy.
• Entry-to-intermediate level Microsoft Excel skills.
• Proficiency with Microsoft Office, including Word and PowerPoint.
• General computer proficiency and familiarity with Windows-based systems.
• Ability to prioritize multiple responsibilities, meet deadlines, and manage competing priorities in a fast-paced environment.
• Strong problem-solving, follow-up, and communication skills.

What We Offer

• Excellent benefits available upon transition to direct hire
• Opportunity to develop strong sales, customer service, order-management, and business administration skills.
• Potential for long-term employment and career growth.
• Professional, team-oriented work environment.

At United Employment Solutions, we are a rapidly growing team that prioritizes quality over quantity in every aspect of our business. Our foundation is built upon the core values of Honesty, Passion, Professionalism, and Respect, principles that are championed by every member of our staff and integrated into every department. We pride ourselves on maintaining a dynamic workplace environment where innovation is the heart of our success. We don't just accept new ideas; we actively thrive on them, and we encourage every employee to contribute their perspective, whether it’s a specific departmental improvement or a visionary concept for the entire company. Beyond a collaborative culture, we offer a comprehensive benefits package designed to support your well-being, including Medical coverage with company contributions, affordable Dental and Vision insurance, and company-sponsored Life Insurance. Our team also enjoys robust time-off benefits, including paid holidays, vacation pay, and five annual sick days. If you are looking for a professional home that values your voice and your growth, we invite you to come join our team!