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14 Brivo Technical Account Manager Jobs Hiring Near You

Brivo

Customer Success Account Manager

Bethesda, MD · On-site

$75K - $80K/yr

... Brivo's cutting-edge Access Control (ACS) and Video solutions. This role requires a blend of ... technical challenges for customers. * Direct experience with Physical Security, Access Control, or ...

Brivo, Inc.

Area Account Manager

Washington, DC · On-site

$75K - $80K/yr

Area Account Manager Department: Sales Employment Type: Full Time Location: Remote - Washington ... This role requires in-depth knowledge of Brivo's comprehensive portfolio of solutions, as well as a ...

Brivo, Inc.

$75K - $80K/yr

Regional Sales Director Compensation: $75,000 - $80,000 / year Description Brivo, a global leader in cloud-based physical security solutions, is looking for an Area Account Manager (AAM) to drive ...

Brivo, Inc.

$135K - $158K/yr

... Technical Account Management, or Sales Engineering within a SaaS, IoT, or PropTech environment ... Brivo is a Great Place to Work-Certified™ company and the global leader in cloud-based access ...

Brivo

Customer Care Receptionist

West Lake Hills, TX · On-site

$18 - $19/hr

Manager, Customer Care Reception Compensation: $18.00 - $19.00 / hour Description Overview Brivo ... Requests can be related, but not limited to: order status updates, account and billing inquiries ...

Brivo

Inventory Control Specialist

Austin, TX · On-site

$17 - $18/hr

Description Brivo is the global leader in cloud-based physical security, providing intelligent ... The Inventory Control Specialist will work closely with the Supply Chain Manager, Manufacturing ...

Brivo

Inventory Control Specialist

Austin, TX · On-site

$17 - $18/hr

Brivo is based in Austin, Texas, with offices in Amsterdam, Bangalore, and Tokyo. Brivo is a ... The Inventory Control Specialist will work closely with the Supply Chain Manager, Manufacturing ...

Brivo

Sales Operations Manager

Bethesda, MD

$110K - $120K/yr

Technical Skills: Advanced proficiency in CRM software (e.g., Salesforce Administrator ... Brivo is a Great Place to Work-Certified™ company and the global leader in cloud-based access ...

Brivo, Inc.

Instructional Designer

Bethesda, MD · On-site

$80K - $96K/yr

Launch and manage content in our learning management system (LMS) * Provide regular updates to and ... Experience in creating technical training preferred Why Work for Us? Brivo is a Great Place to Work ...

Brivo, Inc.

Instructional Designer

Austin, TX · On-site

$64K - $87K/yr

... for Brivo's customers and employees. You will assist in the assessment of training needs, and ... Launch and manage content in our learning management system (LMS) * Provide regular updates to and ...

Brivo

Platform Engineering Manager

Austin, TX · On-site

Manage, mentor, and grow a team of Platform Engineers, fostering a high-performance, collaborative ... Provide technical leadership through design reviews, roadmap planning, and hands-on guidance.

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Infographic showing various Technical Account Manager job openings at Brivo in the United States as of September 2026, with employment types broken down into 98% Full Time, and 2% Temporary. Highlights an 100% Physical job distribution.

Customer Success Account Manager

Bethesda, MD • On-site

Brivo
IT Services • 51 - 200 employees
Learn more about Brivoexternal

$75K - $80K/yr

Other

Posted 11 days ago

Job description

Customer Success Account Manager
Department: Customer Success
Employment Type: Full Time
Location: Bethesda
Reporting To: Rodolfo Beltran
Compensation: $75,000 - $80,000 / year
Description
The Customer Success Account Manager (CSAM) is a pivotal role focused on maximizing customer value, driving retention, and identifying growth opportunities within a dedicated book of business. The CSAM acts as the primary post-sale contact, ensuring high customer satisfaction, deep product adoption, and alignment between the customer's strategic goals and Brivo's cutting-edge Access Control (ACS) and Video solutions. This role requires a blend of account management, strategic consulting, and commercial acumen to generate pipeline and increase recurring revenue.
Key Responsibilities
  • Strategic Revenue Management: Strategically manage and execute initiatives to meet or exceed Recurring Monthly Revenue (RMR) and Net Revenue Retention (NRR) targets across a complex portfolio.
  • Commercial Growth & Qualification: Proactively translate customer strategic goals and realized value into qualified commercial expansion opportunities (upsell/cross-sell).
  • Strategic Partnership: Serve as the trusted strategic advisor and primary executive-level contact post-sale, ensuring long-term partnership with key customer executives.
  • Customer Strategy & Planning: Lead quarterly Executive Business Reviews (EBRs) and strategic planning sessions to proactively align Brivo solutions with customer long-term strategic and financial objectives
  • Maximize ROI & Value Realization: Ensure customers realize maximum quantifiable Return on Investment (ROI) by driving and measuring strategic, deep product adoption.
  • Commercial Enablement: Partner with the Sales team to formally generate qualified pipeline and leverage deep account context to influence the successful closing of renewals and expansion opportunities.
  • Voice of the Customer: Act as the voice of the customer internally, providing valuable feedback to Product Management, Engineering, and Marketing to inform future development and messaging.
  • Communication: Execute a proactive, tailored engagement model (e.g., executive check-ins, strategic roadmap discussions) to maintain optimal account health and satisfaction.
  • Expert-Level Product Knowledge: Maintain comprehensive, expert-level knowledge of the entire Brivo product suite to provide consultative and strategic guidance.
Skills, Knowledge & Expertise
  • Minimum of 5-7 years of experience in a customer-facing role, such as Customer Success, Account Management, or Sales/Business Development, preferably within a SaaS or technology environment.
  • Proven track record of consistently meeting or exceeding complex, high-value revenue and Net Revenue Retention (NRR) targets.
  • Exceptional, executive-level communication, presentation, and negotiation skills required for C-suite engagement.
  • Strong business acumen with the ability to understand customer challenges and articulate the financial and operational value of Brivo solutions.
  • Demonstrated ability to manage a large, complex book of business effectively and autonomously.
  • Expert cross-functional problem-solving and creative thinking skills to navigate complex organizational and technical challenges for customers.
  • Direct experience with Physical Security, Access Control, or Video Surveillance technology is highly desirable.
  • Familiarity with CRM software (e.g., Salesforce) and Customer Success platforms (e.g., Gainsight).

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