Brivo
Brivo

60 Brivo Customer Success Manager Jobs Hiring Near You

Customer Success Account Manager Department: Customer Success Employment Type: Full Time Location ... Brivo's cutting-edge Access Control (ACS) and Video solutions. This role requires a blend of ...

Customer Success Account Manager Department: Customer Success Employment Type: Full Time Location ... Job Benefits Brivo is a Great Place to Work-Certified™ company and the global leader in cloud ...

Description The Reseller Success Account Manager (RSAM) at Brivo Inc. is not a traditional Customer Success role. Instead, it is a high-impact Strategic Advisor dedicated to the operational and ...

Austin Compensation: $65,000 - $85,000 / year Description The Reseller Success Account Manager (RSAM) at Brivo Inc. is not a traditional Customer Success role. Instead, it is a high-impact Strategic ...

Sales Operations Manager

Bethesda, MD · On-site

$110K - $120K/yr

Partner with Marketing, Finance, and Customer Success to ensure alignment on lead handoffs, pricing ... Brivo is a Great Place to Work-Certified™ company and the global leader in cloud-based access ...

Following the merger of Brivo and Eagle Eye Networks, we have unified our technology stacks to ... success of our cutting-edge AI and video intelligence technology. Responsibilities Platform ...

Following the merger of Brivo and Eagle Eye Networks, we have unified our technology stacks to ... success of our cutting-edge AI and video intelligence technology. Responsibilities Platform ...

Senior Software Engineer

Bethesda, MD · On-site

$130K - $160K/yr

You will directly manage and optimize the underlying infrastructure for our cloud applications ... This team helps Brivo customers derive value from their access control systems and improve the way ...

Senior Software Engineer

Bethesda, MD · On-site

$130K - $160K/yr

You will directly manage and optimize the underlying infrastructure for our cloud applications ... This team helps Brivo customers derive value from their access control systems and improve the way ...

Manager, Customer Care Reception Compensation: $18.00 - $19.00 / hour Description Overview Brivo, Inc. is seeking a Customer Care Receptionist for our Austin, Texas headquarters. This individual ...

Instructional Designer

Austin, TX · On-site

$64K - $87K/yr

... for Brivo's customers and employees. You will assist in the assessment of training needs, and ... Launch and manage content in our learning management system (LMS) * Provide regular updates to and ...

Instructional Designer

Bethesda, MD · On-site

$80K - $96K/yr

... for Brivo's customers and employees. You will assist in the assessment of training needs, and ... Launch and manage content in our learning management system (LMS) * Provide regular updates to and ...

Instructional Designer

Bethesda, MD · On-site

$67K - $78K/yr

... for Brivo's customers and employees. You will assist in the assessment of training needs, and ... Launch and manage content in our learning management system (LMS) * Support regular updates and ...

Instructional Designer

Austin, TX · On-site

$64K - $87K/yr

... for Brivo's customers and employees. You will assist in the assessment of training needs, and ... Launch and manage content in our learning management system (LMS) * Support regular updates and ...

The Brivo Cloud VMS (video management system) is the only platform robust and flexible enough to ... success. Brivo Engineering-Video Our full-stack engineering teams take products from ideation ...

Instructional Designer

Bethesda, MD · On-site

$80K - $96K/yr

... for Brivo's customers and employees. You will assist in the assessment of training needs, and ... Launch and manage content in our learning management system (LMS) * Provide regular updates to and ...

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Customer Success Account Manager

Brivo

Bethesda, MD • On-site

$75K - $80K/yr

Full-time

Re-posted 14 days ago


Job description

Customer Success Account Manager
Department: Customer Success
Employment Type: Full Time
Location: Bethesda
Reporting To: Rodolfo Beltran
Compensation: $75,000 - $80,000 / year
Description
The Customer Success Account Manager (CSAM) is a pivotal role focused on maximizing customer value, driving retention, and identifying growth opportunities within a dedicated book of business. The CSAM acts as the primary post-sale contact, ensuring high customer satisfaction, deep product adoption, and alignment between the customer's strategic goals and Brivo's cutting-edge Access Control (ACS) and Video solutions. This role requires a blend of account management, strategic consulting, and commercial acumen to generate pipeline and increase recurring revenue.
Key Responsibilities
  • Strategic Revenue Management: Strategically manage and execute initiatives to meet or exceed Recurring Monthly Revenue (RMR) and Net Revenue Retention (NRR) targets across a complex portfolio.
  • Commercial Growth & Qualification: Proactively translate customer strategic goals and realized value into qualified commercial expansion opportunities (upsell/cross-sell).
  • Strategic Partnership: Serve as the trusted strategic advisor and primary executive-level contact post-sale, ensuring long-term partnership with key customer executives.
  • Customer Strategy & Planning: Lead quarterly Executive Business Reviews (EBRs) and strategic planning sessions to proactively align Brivo solutions with customer long-term strategic and financial objectives
  • Maximize ROI & Value Realization: Ensure customers realize maximum quantifiable Return on Investment (ROI) by driving and measuring strategic, deep product adoption.
  • Commercial Enablement: Partner with the Sales team to formally generate qualified pipeline and leverage deep account context to influence the successful closing of renewals and expansion opportunities.
  • Voice of the Customer: Act as the voice of the customer internally, providing valuable feedback to Product Management, Engineering, and Marketing to inform future development and messaging.
  • Communication: Execute a proactive, tailored engagement model (e.g., executive check-ins, strategic roadmap discussions) to maintain optimal account health and satisfaction.
  • Expert-Level Product Knowledge: Maintain comprehensive, expert-level knowledge of the entire Brivo product suite to provide consultative and strategic guidance.

Skills, Knowledge & Expertise
  • Minimum of 5-7 years of experience in a customer-facing role, such as Customer Success, Account Management, or Sales/Business Development, preferably within a SaaS or technology environment.
  • Proven track record of consistently meeting or exceeding complex, high-value revenue and Net Revenue Retention (NRR) targets.
  • Exceptional, executive-level communication, presentation, and negotiation skills required for C-suite engagement.
  • Strong business acumen with the ability to understand customer challenges and articulate the financial and operational value of Brivo solutions.
  • Demonstrated ability to manage a large, complex book of business effectively and autonomously.
  • Expert cross-functional problem-solving and creative thinking skills to navigate complex organizational and technical challenges for customers.
  • Direct experience with Physical Security, Access Control, or Video Surveillance technology is highly desirable.
  • Familiarity with CRM software (e.g., Salesforce) and Customer Success platforms (e.g., Gainsight).