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21 Brivo Customer Success Manager Jobs Hiring Near You

Brivo

Customer Success Manager

Bethesda, MD

$55K - $65K/yr

Work closely with customers' technical teams to integrate Brivo solutions into existing ... Develop and manage comprehensive, customized success plans for high-value accounts. These plans ...

Brivo

Reseller Success Specialist

Austin, TX

... customer-facing roles (Customer Success, Enablement, Implementation, or Account Management ... Brivo is a Great Place to Work-Certified™ company and the global leader in cloud-based access ...

Brivo

Sales Order Specialist

Austin, TX

$20 - $23/hr

Description As a Sales Orders Specialist, you will play a vital role in ensuring a seamless experience for Brivo's customers and partners. You'll be responsible for accurately managing and processing ...

Brivo

Sales Order Specialist

Bethesda, MD

$20 - $23/hr

Description As a Sales Orders Specialist, you will play a vital role in ensuring a seamless experience for Brivo's customers and partners. You'll be responsible for accurately managing and processing ...

Brivo

Sales Operations Manager

Austin, TX

Partner with Marketing, Finance, and Customer Success to ensure alignment on lead handoffs, pricing ... Brivo is a Great Place to Work-Certified™ company and the global leader in cloud-based access ...

Brivo

Sales Operations Manager

Bethesda, MD

$110K - $120K/yr

Partner with Marketing, Finance, and Customer Success to ensure alignment on lead handoffs, pricing ... Brivo is a Great Place to Work-Certified™ company and the global leader in cloud-based access ...

Brivo

Platform Engineering Manager

Austin, TX

Following the merger of Brivo and Eagle Eye Networks, we have unified our technology stacks to ... success of our cutting-edge AI and video intelligence technology. Responsibilities Platform ...

Brivo

Senior Software Engineer

Bethesda, MD · On-site

You will directly manage and optimize the underlying infrastructure for our cloud applications ... This team helps Brivo customers derive value from their access control systems and improve the way ...

Brivo

Instructional Designer

Austin, TX · On-site

$64.40K - $87.20K/yr

... for Brivo's customers and employees. You will assist in the assessment of training needs, and ... Launch and manage content in our learning management system (LMS) * Execute the Design, Development ...

Brivo

Streaming Media Engineer - Java

Austin, TX · On-site

$150K - $200K/yr

The Brivo Cloud VMS (video management system) is the only platform robust and flexible enough to ... success. Brivo Engineering-Video Our full-stack engineering teams take products from ideation ...

Brivo

Account Services Specialist

Austin, TX

$23 - $26/hr

Creating and managing new agreements for onboarded Brivo Resellers. * Customer Contact: Serving as ... success. This includes proactively reaching out to resolve concerns and being willing to pick up ...

Brivo

Sales Development Representative

Austin, TX

... success. This is a high-activity, high-reward role with a clear path into a closing position for ... Maintain accurate CRM records of all outreach and pipeline activity * Continuously refine messaging ...

Brivo

Account Executive

Austin, TX · On-site

$60K - $150K/yr

Proficiency in Salesforce (or similar CRM), Google Workspace, and emerging AI tools to optimize ... Brivo is a Great Place to Work-Certified™ company and the global leader in cloud-based access ...

Brivo

Director of Engineering, Bridge & Devices

Austin, TX · On-site

$190K - $225K/yr

... success. Responsibilities * Strategic Roadmap & Vision: Collaborate with Executive Management and ... Brivo is a Great Place to Work-Certified™ company and the global leader in cloud-based access ...

Brivo

Mobile Software Engineer, iOS

Bethesda, MD · On-site

$115K - $135K/yr

... the core of Brivo's success in access control and facility management. We build the mobile ... You will respond to production issues and customer escalations promptly to ensure a seamless ...

Brivo

Lead Pipeline Engineer

Austin, TX

$101.60K - $133.80K/yr

... management, customer service, and infrastructure teams. The Engineering Operations Team: The ... Brivo is a Great Place to Work-Certified™ company and the global leader in cloud-based access ...

Brivo

Android Software Engineering Intern

Bethesda, MD

$20 - $25/hr

Write unit tests to ensure code reliability and quality. "Mobile First" is at the core of Brivo's success in access control and facility management. We build mobile experiences that unlock doors ...

Brivo

Assembly Technician

Austin, TX

$16 - $17/hr

Description Eagle Eye Networks, a Brivo solution, is the global leader in cloud video surveillance ... The Eagle Eye Cloud VMS (video management system) is the only platform robust and flexible enough ...

Brivo

Technical Support Agent

Austin, TX · On-site

$16.50 - $18/hr

Effective management of multiple cases using the Zoho Desk ticketing system * Providing support to ... Excellent interpersonal and customer service skills * Professional and pleasant telephone manner

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Brivo Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Success Manager, and why are they important?

To thrive as a Customer Success Manager, you need strong relationship-building, problem-solving, and account management skills, typically backed by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer engagement tools, and data analytics software is commonly required. Excellent communication, empathy, and proactive thinking help you anticipate client needs and drive customer satisfaction. These skills and qualities are crucial for retaining clients, driving product adoption, and ensuring long-term business growth.

How does a Customer Success Manager typically collaborate with other departments to improve the client experience?

Customer Success Managers frequently work cross-functionally with teams such as Sales, Product, and Support to ensure clients have a seamless experience. They communicate customer feedback to the Product team for enhancements, coordinate with Sales to ensure smooth onboarding, and partner with Support to resolve technical issues quickly. This collaborative approach helps anticipate client needs and proactively address potential challenges, ensuring long-term satisfaction and retention.

What are Customer Success Managers?

Customer Success Managers (CSMs) are professionals who help customers achieve their desired outcomes while using a company's products or services. They act as the main point of contact for clients, guiding them through onboarding, addressing their concerns, and ensuring they receive ongoing value. CSMs also work closely with sales, support, and product teams to advocate for customer needs and foster long-term relationships. Their ultimate goal is to drive customer satisfaction, retention, and growth.

What is the difference between Customer Success Manager vs Account Manager?

AspectCustomer Success ManagerAccount Manager
Primary FocusCustomer retention and successSales growth and account expansion
Work EnvironmentProactively supports customers post-saleManages ongoing client relationships and renewals
Required SkillsCustomer service, communication, problem-solvingSales, negotiation, relationship management
Industry UsageTech, SaaS, software companiesConsulting, marketing, sales sectors

While both roles involve client interaction, Customer Success Managers focus on ensuring customer satisfaction and retention after the sale, whereas Account Managers primarily aim to grow existing accounts through upselling and renewals. Understanding these differences helps organizations assign the right responsibilities and professionals to each role.

What other companies are hiring for Customer Success Manager jobs?
What are the most popular jobs at Brivo?
Infographic showing various Customer Success Manager job openings at Brivo in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Physical job distribution.
Customer Success Manager

Customer Success Manager

Brivo

Bethesda, MD

$55K - $65K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 17 days ago

Job description

Description
Our Customer Success Team seeks a passionate, self-motivated Customer Success Manager specializing in Multifamily accounts. In this role, you will be customer-obsessed and instrumental in collaborating with both new and existing multifamily customers to build upon our existing sales momentum and efforts.

Key Responsibilities
The Customer Success Manager - Multifamily will be the day-to-day account contact for our multifamily customers.  Duties include (but are not limited to):
  • Lead end-to-end implementation projects, overseeing all phases from scoping and requirement gathering to solution design, technical deployment, and post-launch optimization. Ensure that timelines, deliverables, and milestones are met according to the project plan.
  • Facilitate a structured onboarding process for new multifamily customers, ensuring comprehensive training on Brivo’s platform and guiding clients through each phase of the implementation to ensure successful adoption.
  • Work closely with customers’ technical teams to integrate Brivo solutions into existing infrastructure, ensuring compatibility and performance optimization while addressing technical challenges and providing expert guidance.
  • Continuously evaluate and refine the implementation playbook to streamline workflows and enhance efficiency, ensuring that customer deployments are scalable and repeatable.
  • Act as a liaison between customers, sales, product, and support teams to ensure all stakeholder requirements are captured and addressed. Drive continuous feedback loops to enhance product offerings and implementation processes.
  • Identify potential implementation risks early, proactively addressing challenges to avoid delays or disruptions. Serve as the escalation point for resolving complex technical or operational issues.
  • Utilize Salesforce, Jira, and other platforms to track project progress, analyze key performance indicators (KPIs), and provide data-driven recommendations for continuous improvement.
  • Develop and manage comprehensive, customized success plans for high-value accounts. These plans should clearly define customer objectives, key milestones, and a joint path to achieving maximum value from our solutions

Skills, Knowledge and Expertise
  • 3+ years of experience in implementation management, preferably in the multifamily or real estate tech industry, with a deep understanding of customer operational needs and technology stack.
  • Proven track record in leading complex projects from inception through completion, managing multiple stakeholders, and meeting deadlines. PMP or similar certification is a plus.
  • Solid understanding of technical infrastructure, cloud-based platforms, and system integration. Ability to troubleshoot and resolve technical issues in collaboration with engineering teams.
  • Demonstrated ability to anticipate customer needs, adapt solutions to meet those needs, and provide exceptional support during and after the implementation phase.
  • Strong proficiency in using CRM and project management tools (Salesforce, Jira, Asana) to track project success, identify trends, and drive continuous improvements in the implementation process.
  • Outstanding verbal and written communication skills, with the ability to convey technical concepts to both technical and non-technical audiences. Proven ability to build strong relationships with clients and internal teams.
  • Proactive, innovative mindset focused on improving implementation processes, enhancing customer experience, and ensuring operational excellence.


Why work for us?
Brivo is a Great Place to Work-Certified™ company and the global leader in cloud-based access control and video surveillance. Following our merger with Eagle Eye Networks, we are building the only platform powerful enough to support the future of AI-driven security.

Why Your Work Matters

Innovation drives our vibe, but purpose drives our mission. You will work on essential systems that protect the health, safety, and welfare of people and property worldwide. At Brivo, your voice is heard, your talent is respected, and your contributions have a global impact.
  • The Brivo Experience: We thrive on in-person collaboration and a "one-team" atmosphere. We embrace our international presence, leveraging diverse ideas and backgrounds to improve our culture and our products. To keep our global teams connected and inspired, we provide a premium onsite experience featuring communal meals, recurring social events, and fully stocked workspaces—ensuring you have everything you need to stay focused while building the future of security. 
  • Total Rewards: We support our people with competitive medical, vision, and dental plans (including company-offset premiums), a 401k with company match, and a Paid Time Off (PTO) policy that empowers you to take the time you need to maintain a healthy work-life balance.
Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition, Brivonians enjoy a robust benefits and perks package tailored to their work location.