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7 Brightree Technical Support Specialist Jobs Hiring Near You

Brightree

Technical Support Engineer, Tier 2

Brightree is a company focused on providing technical support for healthcare software. The Technical Support Engineer, Tier 2 role involves providing technical and engineering support to customers ...

Brightree

Customer Success Manager

Overland Park, KS

Summary The primary role of Customer Support function is to provide exceptional customer service ... Brightree Patient Collections, a nation-wide leader in patient-pay billing and collection services ...

Brightree

Sr Customer Success Specialist

Overland Park, KS · On-site +1

$57K - $77K/yr

Brightree Patient Collections, a nationwide leader in patient-pay billing and collection services ... Collaborate with other Account Managers to identify and support program enhancements related to the ...

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What are the key skills and qualifications needed to thrive as a Technical Support Specialist, and why are they important?

To thrive as a Technical Support Specialist, you need a solid understanding of computer systems, troubleshooting, networking, and typically an associate degree or relevant certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is commonly required. Excellent communication, patience, and problem-solving abilities help you deliver outstanding customer service and resolve issues efficiently. These skills ensure timely and effective technical support, leading to high customer satisfaction and smooth business operations.

What are some common challenges Technical Support Specialists face when troubleshooting remotely, and how can they overcome them?

Technical Support Specialists often encounter challenges when troubleshooting issues remotely, such as limited access to the user's device, communication barriers, and the need to guide users with varying technical skills. To overcome these obstacles, specialists use remote access tools, clear and patient communication, and step-by-step instructions. Building rapport and asking precise questions also help in accurately diagnosing and resolving problems, ensuring a positive support experience for users.

What is a Technical Support Specialist?

A Technical Support Specialist is a professional who helps users troubleshoot and resolve issues with computer systems, software, hardware, and other technology products. They provide assistance via phone, email, chat, or in person, guiding customers through problem-solving steps. Technical Support Specialists may also install, configure, and maintain technology systems, ensuring everything runs smoothly. Their goal is to ensure users can effectively use technology and resolve any technical challenges quickly. This role requires strong problem-solving skills, technical knowledge, and good communication abilities.

What is the difference between Technical Support Specialist vs Help Desk Technician?

AspectTechnical Support SpecialistHelp Desk Technician
CertificationsCompTIA A+, Network+; relevant certificationsCompTIA A+, ITIL Foundation
Work EnvironmentTechnical support teams, client sites, remoteHelp desk, call centers, remote
Employer & IndustryIT companies, tech support firms, corporate ITIT service providers, internal corporate support
Common Search & ComparisonTechnical Support Specialist vs Help Desk Technician

Both roles involve troubleshooting and resolving technical issues, but Technical Support Specialists often handle more complex problems and may require advanced certifications. Help Desk Technicians typically focus on basic user support and issue resolution. The roles are complementary within IT support teams, with the Technical Support Specialist often taking on more technical responsibilities.

What other companies are hiring for Technical Support Specialist jobs?
What are the most popular jobs at Brightree?
Infographic showing various Technical Support Specialist job openings at Brightree in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 87% Physical, and 13% Remote job distribution.
Technical Support Engineer, Tier 2

Technical Support Engineer, Tier 2

Brightree

Remote

Full-time

Posted 7 days ago

Job description

Job Summary:
Brightree is a company focused on providing technical support for healthcare software. The Technical Support Engineer, Tier 2 role involves providing technical and engineering support to customers, investigating device failures, and communicating resolutions while maintaining high quality standards.
Responsibilities:
• Triage and prioritize escalated customer cases from the Customer Support team
• Communicate with customers to precisely define software cases
• Use SQL server database queries and scripts to gather detailed information on customer support cases
• Identify and provide workarounds for customer cases whenever possible
• Design, test and implement data scripts
• Communicate case resolutions to customers
• Provide best practice direction on software use to help users avoid recurrence of cases
• Document software defects using defect tracking system and report defects to software engineers
Qualifications:
Required:
• 2+ years of work experience, preferably in a healthcare software environment
• Must demonstrate an ability to learn complex business software and master best practice use of the software
• Must have excellent attention to detail and the understanding of how to investigate and trouble-shoot software issues and find workarounds to those issues
• Must have strong technical skills, including an ability to understand complex SQL syntax for investigating software issues and making changes to data
• Strong analytical capabilities, data analysis techniques and common database query skills
• Strong commitment to quality and ability to work closely and communicate effectively with software engineers and product managers
• Strong interpersonal and communication skills
• Experience working in a SaaS model a plus
• Proficient in the Windows operating system
• Ability to manage multiple concurrent priorities and meeting deadlines
• Bachelor's Degree or Equivalent Experience
• 2+ years of SQL experience, preferably in SQL Server
• Brightree software experience
• Basic understanding of the DME industry
• Basic understanding of medical billing
• Call center experience
• Customer Support
Company:
Brightree HME / DME Software, Pharmacy Solutions, Home Infusion Founded in 2002, the company is headquartered in Atlanta, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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