Service Desk Technician (Tier 1)
Washington, DC · On-site
$64K/yr
This includes supporting Commercial Off-The-Shelf (COTS) software, Windows PCs, Mac systems, mobile ... BMC Helix (Remedy)) Salary: $64000
60 Bmc Software Jobs Hiring in Silver Spring, MD
Service Desk Technician (Tier 1)
Washington, DC · On-site
$64K/yr
This includes supporting Commercial Off-The-Shelf (COTS) software, Windows PCs, Mac systems, mobile ... BMC Helix (Remedy)) Salary: $64000
Service Desk Technician (Tier 1)
Washington, DC · On-site
$64K/yr
This includes supporting Commercial Off-The-Shelf (COTS) software, Windows PCs, Mac systems, mobile ... BMC Helix (Remedy)) Salary: $64000
Service Desk Technician (Tier 1)
Washington, DC · On-site
$64K/yr
This includes supporting Commercial Off-The-Shelf (COTS) software, Windows PCs, Mac systems, mobile ... BMC Helix (Remedy)) Salary: $64000
Nuvolo Developer (Remote)
Mclean, VA · On-site +1
$54.50 - $75/hr
... in software development, training, and artificial intelligence (AI). We are seeking a talented ... Familiarity with enterprise IT tools and environments such as BMC Remedy, Windows PowerShell, and ...
Nuvolo Developer (Remote)
Mclean, VA · On-site +1
$54.50 - $75/hr
... in software development, training, and artificial intelligence (AI). We are seeking a talented ... Familiarity with enterprise IT tools and environments such as BMC Remedy, Windows PowerShell, and ...
... BMC Remedy ticketing system. * Accurately capture user information, contact details, and technical symptoms. * Install and modify computer hardware and software. * Diagnose hardware, software, and ...
... BMC Remedy ticketing system. * Accurately capture user information, contact details, and technical symptoms. * Install and modify computer hardware and software. * Diagnose hardware, software, and ...
Manager of Identity Management
Washington, DC · On-site
$157K - $172K/yr
Experience with identity management technologies such as Okta or BMC Helix preferred. * Relevant technical, software, or project management certifications preferred. **Continued employment is ...
Manager of Identity Management
Washington, DC · On-site
$157K - $172K/yr
Experience with identity management technologies such as Okta or BMC Helix preferred. * Relevant technical, software, or project management certifications preferred. **Continued employment is ...
End User Tier 3
Washington, DC · On-site
$106K - $132K/yr
Collaborate with cross-functional teams and vendors to resolve hardware and software issues ... ITSM ticketing system experience required, BMC Helix experience is preferred. * Must be able to ...
End User Tier 3
Washington, DC · On-site
$106K - $132K/yr
Collaborate with cross-functional teams and vendors to resolve hardware and software issues ... ITSM ticketing system experience required, BMC Helix experience is preferred. * Must be able to ...
HELP DESK
$23.25 - $31.75/hr
Infojini Consulting is recognized as one of the fastest growing IT services and software ... BMC Remedy. 2.At least Two years' experience in desktop/laptop troubleshooting and Mainframe ...
HELP DESK
$23.25 - $31.75/hr
Infojini Consulting is recognized as one of the fastest growing IT services and software ... BMC Remedy. 2.At least Two years' experience in desktop/laptop troubleshooting and Mainframe ...
Infojini Consulting is recognized as one of the fastest growing IT services and software ... BMC Remedy. 2.At least Two years' experience in desktop/laptop troubleshooting and Mainframe ...
Infojini Consulting is recognized as one of the fastest growing IT services and software ... BMC Remedy. 2.At least Two years' experience in desktop/laptop troubleshooting and Mainframe ...
This includes supporting Commercial Off-The-Shelf (COTS) software, Windows PCs, Mac systems, mobile ... Five (5) years minimum experience with Incident, Change, or Knowledge Management systems (e.g., BMC ...
This includes supporting Commercial Off-The-Shelf (COTS) software, Windows PCs, Mac systems, mobile ... Five (5) years minimum experience with Incident, Change, or Knowledge Management systems (e.g., BMC ...
Service Desk Technician (Tier 2)
Washington, DC · On-site
$80K/yr
This includes supporting Commercial Off-The-Shelf (COTS) software, Windows PCs, Mac systems, mobile ... BMC Helix (Remedy)) Five (5) years of advanced-level experience with Windows, macOS, iOS, and ...
Service Desk Technician (Tier 2)
Washington, DC · On-site
$80K/yr
This includes supporting Commercial Off-The-Shelf (COTS) software, Windows PCs, Mac systems, mobile ... BMC Helix (Remedy)) Five (5) years of advanced-level experience with Windows, macOS, iOS, and ...
This includes supporting Commercial Off-The-Shelf (COTS) software, Windows PCs, Mac systems, mobile ... Five (5) years minimum experience with Incident, Change, or Knowledge Management systems (e.g., BMC ...
This includes supporting Commercial Off-The-Shelf (COTS) software, Windows PCs, Mac systems, mobile ... Five (5) years minimum experience with Incident, Change, or Knowledge Management systems (e.g., BMC ...
End User Tier 3
Washington, DC · On-site
$106K - $132K/yr
Collaborate with cross-functional teams and vendors to resolve hardware and software issues ... ITSM ticketing system experience required, BMC Helix experience is preferred. * Must be able to ...
End User Tier 3
Washington, DC · On-site
$106K - $132K/yr
Collaborate with cross-functional teams and vendors to resolve hardware and software issues ... ITSM ticketing system experience required, BMC Helix experience is preferred. * Must be able to ...
IT Service Manager (ITSM) Lead w/Secret Clearance with Security Clearance
Washington, DC · On-site
$145K - $200K/yr
Experience using BMC Helix, BMC Remedy, ServiceNow, Jira Service Management (JSM), or equivalent ... Support software catalog integration with ITAM and license management. Overview WORK ENVIRONMENT ...
IT Service Manager (ITSM) Lead w/Secret Clearance with Security Clearance
Washington, DC · On-site
$145K - $200K/yr
Experience using BMC Helix, BMC Remedy, ServiceNow, Jira Service Management (JSM), or equivalent ... Support software catalog integration with ITAM and license management. Overview WORK ENVIRONMENT ...
Service Desk Technician (Tier 2)
Washington, DC · On-site
$80K/yr
This includes supporting Commercial Off-The-Shelf (COTS) software, Windows PCs, Mac systems, mobile ... BMC Helix (Remedy)) Five (5) years of advanced-level experience with Windows, macOS, iOS, and ...
Service Desk Technician (Tier 2)
Washington, DC · On-site
$80K/yr
This includes supporting Commercial Off-The-Shelf (COTS) software, Windows PCs, Mac systems, mobile ... BMC Helix (Remedy)) Five (5) years of advanced-level experience with Windows, macOS, iOS, and ...
Windows Support Technician
Alexandria, VA · On-site
$23 - $31.50/hr
Experience tracking work in ticketing systems, such as BMC Remedy * Ability to work effectively with little direct supervision and the ability to research and address unique hardware/software ...
Windows Support Technician
Alexandria, VA · On-site
$23 - $31.50/hr
Experience tracking work in ticketing systems, such as BMC Remedy * Ability to work effectively with little direct supervision and the ability to research and address unique hardware/software ...
Windows Support Technician
Alexandria, VA · On-site
$23 - $31.50/hr
Experience tracking work in ticketing systems, such as BMC Remedy * Ability to work effectively with little direct supervision and the ability to research and address unique hardware/software ...
Windows Support Technician
Alexandria, VA · On-site
$23 - $31.50/hr
Experience tracking work in ticketing systems, such as BMC Remedy * Ability to work effectively with little direct supervision and the ability to research and address unique hardware/software ...
Service Desk Technician (Tier 1)
Washington, DC · On-site
$30 - $37.50/hr
Interface directly with supported end-users to provide hardware, software, and network problem ... ITSM ticketing system experience required, BMC Helix experience is preferred. * Ability to ...
Service Desk Technician (Tier 1)
Washington, DC · On-site
$30 - $37.50/hr
Interface directly with supported end-users to provide hardware, software, and network problem ... ITSM ticketing system experience required, BMC Helix experience is preferred. * Ability to ...
End User Tier 3
Washington, DC · On-site
Collaborate with cross-functional teams and vendors to resolve hardware and software issues ... BMC Helix experience is preferred. · Must be able to lift up to 50 pounds · Occasional travel ...
End User Tier 3
Washington, DC · On-site
Collaborate with cross-functional teams and vendors to resolve hardware and software issues ... BMC Helix experience is preferred. · Must be able to lift up to 50 pounds · Occasional travel ...
Application Architect
Rockville, MD · Remote
Provide for project management, O&M, development, modernization, enhancements, software development ... CA Endevor, BMC Control-M, JCL and other core IBM mainframe technologies. Nice to have skills:
Application Architect
Rockville, MD · Remote
Provide for project management, O&M, development, modernization, enhancements, software development ... CA Endevor, BMC Control-M, JCL and other core IBM mainframe technologies. Nice to have skills:
Service Desk Technician (Tier 1)
Washington, DC · On-site
$30 - $37.50/hr
Interface directly with supported end-users to provide hardware, software, and network problem ... ITSM ticketing system experience required, BMC Helix experience is preferred. Ability to ...
Service Desk Technician (Tier 1)
Washington, DC · On-site
$30 - $37.50/hr
Interface directly with supported end-users to provide hardware, software, and network problem ... ITSM ticketing system experience required, BMC Helix experience is preferred. Ability to ...
BMC Software Jobs Information
What are the most popular jobs at Bmc Software?
What are the most popular categories at Bmc Software?
$64K/yr
Full-time
This job post has expired today. Applications are no longer accepted.
Job description
Service Desk Technician (Tier 1)
Technology and Computer-related
Washington, DC • Full-Time/Regular
Tier 1 Technology Support Services
Contractors designated for the IT Service Desk Representative role must possess the technical expertise, communication skills, and customer service orientation necessary to support a dynamic IT service environment. This includes supporting Commercial Off-The-Shelf (COTS) software, Windows PCs, Mac systems, mobile devices (smartphones/tablets), printers, and multifunction devices.
All minimum requirements are required and must be stated in resume for eligibility and consideration.
General Responsibilities:
- Ability to configure and troubleshoot COTS software and hardware, including PCs, Macs, mobile devices, printers, and peripherals.
- Intermediate to advanced knowledge of Windows, macOS, iOS, and Android operating systems.
- Foundational understanding of physical, network, and application layers; familiarity with TCP/IP tools and protocol commands to resolve technical issues.
- Excellent customer service and communication skills, with a professional demeanor in interactions with executive-level staff and management.
- Ability to operate effectively in a fast-paced environment and meet tight deadlines.
- Demonstrated proficiency in business and systems analysis to identify, understand, and resolve user issues.
• One (1) year minimum experience supporting:
- macOS
- Remote access tools (e.g., Cisco AnyConnect)
- VPN and secure remote connectivity (RSA SecurlD experience preferred)
• Three (3) years minimum experience in:
- IT Call Center environments
- Active Directory user and account administration
- Supporting Microsoft Windows 10 and Office 365 applications
- Supporting mobile operating systems (iOS, Android)
- Supporting Microsoft Office 365 Pro Plus, SharePoint, and Exchange Online
- Experience with Mobile Device Management (MOM) tools such as JAMF, Apple Business Manager (ABM), Workspace ONE, or Intune.
- Five (5) years minimum experience with Incident, Change, or Knowledge Management systems (i.e. BMC Helix (Remedy))
Salary: $64000
About AAC
Sourced by ZipRecruiter