45 Ascend Learning Customer Service Representative Jobs Hiring Near You

We Impact Lives Through Purpose-Driven Work in A People First Culture

Ascend Learning is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data driven solutions across the lifecycle of learning.

Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers.

We’re always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you’d thrive, read on to learn more.

Ascend Learning leads the way in innovation and solution creation to improve outcomes and deliver results for students, educators, and healthcare workers in the ever-changing field of healthcare. We offer advanced resources that drive nursing success, empower front-line certified allied health workers, help physicians pass boards and stay current, and provide education management tools for medical education programs.

As Finance Senior Manager supporting Portfolio Management & Analytics, you will play a central role in enabling data-informed, strategic decision-making across Ascend’s product portfolio. This role sits at the intersection of product strategy, investment planning, and execution — helping ensure our R&D investments are aligned, prioritized, and delivering value.

You’ll partner closely with Product, Technology, and the PMO to analyze the product roadmap, assess progress and risk, and provide meaningful recommendations to help senior leaders and governance committees make smart tradeoffs and investment decisions.

Success in this role requires strong analytical capabilities, sound business judgment, and the ability to navigate ambiguity while translating data into insights that inform strategic priorities.

This position will work a hybrid schedule from our Leawood, KS office or Burlington, MA location.

• Partner with product leaders and governance committees to assess progress, identify risks, and support strategic roadmap decisions across the R&D portfolio.
• Conduct scenario modeling and develop insights to inform investment tradeoffs, resource planning, and sequencing of roadmap initiatives.
• Monitor and report on project status, timeline shifts, resourcing challenges, and anticipated budget variances — while helping identify mitigation strategies.
• Collaborate with the PMO and Product Operations to improve transparency across product development workflows and capital planning processes.
• Support capital planning and strategic investment review cycles with structured, data-informed analysis on capacity, cost, ROI, and strategic alignment.
• Develop and maintain models, dashboards, and reports to support governance meetings and executive-level product reviews.
• Drive process improvement initiatives that strengthen our ability to evaluate, prioritize, and track product and technology investments.
• Serve as a connector between Finance and Product teams — ensuring alignment between roadmap decisions and enterprise goals.

• Bachelor’s degree in finance, business analytics, or a related field
• 7+ years of experience in portfolio management, business or financial analytics, strategic planning, or a related function (experience in a product-led or R&D-heavy environment is a plus)
• Strong analytical and storytelling skills — ability to distill complex data into clear, actionable recommendations
• Excellent communication and stakeholder management skills, including experience supporting or presenting to senior executives
• Advanced skills in Excel; proficiency in data visualization tools (Power BI or Tableau); experience with financial software (e.g. Planful or other systems a plus)
• Comfort working with ambiguity and imperfect data; ability to iterate and improve over time
• Experience working cross-functionally with Product, Finance, and/or Strategy teams is preferred
• A curious mindset, strong business acumen, and the ability to see both the forest and the trees

• Flexible and generous paid time off
• Competitive medical, dental, vision and life insurance
• 401(k) employer matching program
• Parental leave
• Wellness resources
• Charitable matching program
• On-site workout facilities (Leawood, Gilbert, Burlington)
• Community outreach groups

We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued and be their authentic selves. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.

As a tech-enabled services company, Ascend Learning is a national leader in developing and delivering data-driven online educational content, software, assessments, analytics, and simulations serving institutions, students and employers across healthcare, fitness and wellness, public and workplace safety, skilled trades, insurance, financial services, cybersecurity, and higher education. We’re committed to accelerating the learning pathways that can move people into careers where they have the knowledge and skills to have an impact and help change lives in the communities they serve. Headquartered in Burlington, MA with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant‑A Insights Group as one of America's 2023 Greatest Workplaces for Diversity.

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled).

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.