ZipRecruiter

Log In

Ascend Learning
Ascend Learning

20 Ascend Learning Customer Service Representative Jobs Hiring Near You

Ascend Learning

Member Services Rep

Gilbert, AZ · On-site

WHAT YOU'LL DO NASM, a division of Ascend Learning, is hiring a Member Service Representative ... Minimum of 2 years of customer service. * High school graduate or equivalent. * Friendly and ...

Ascend Learning

Member Services Rep

Gilbert, AZ · On-site

WHAT YOU'LL DO NASM, a division of Ascend Learning, is hiring a Member Service Representative ... Minimum of 2 years of customer service. * High school graduate or equivalent. * Friendly and ...

Ascend Learning

Member Services Rep

Gilbert, AZ · On-site

WHAT YOU'LL DO NASM, a division of Ascend Learning, is hiring a Member Service Representative ... Minimum of 2 years of customer service. * High school graduate or equivalent. * Friendly and ...

Ascend Learning

Business Development Rep

Leawood, KS · On-site

S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2025 ... Create early-stage lead / opportunity within the CRM system and track tasks throughout the ...

Ascend Learning

Manager Test Development

Leawood, KS · On-site +1

... of Ascend Learning assessments. This role is accountable for hiring, team performance, product quality, customer service, team training, workflow management, project prioritization, deadlines ...

Ascend Learning

Technical Product Manager

Burlington, MA · On-site +1

$181K - $210K/yr

... Ascend Learning. This may include reusable services, shared technology foundations, data- or AI ... Gather feedback from internal customers and identify opportunities to improve platform usability ...

Ascend Learning

Account Manager

Leawood, KS · On-site

S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2025 ... Customer Service, Business Services, Product, Marketing and Content Development) * Success and a ...

Ascend Learning

Program Advisor

Gilbert, AZ · On-site +1

S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2025 ... Collaborating with other sales channels to service our health club accounts and existing customer ...

Ascend Learning

Sr Manager FP&A

Leawood, KS · On-site +1

$106K - $144K/yr

... for Ascend Learning's Information Technology Services (ITS) and Instructional Learning and ... focus on customers. We seek out and celebrate all people and perspectives and cultivate an ...

Ascend Learning

Associate Quality Engineer

Leawood, KS · On-site

S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2025 ... Develop and enhance service-level JMeter tests with guidance to identify issues early in the SDLC ...

All JobsAscend Learning JobsAscend Learning Customer Service Representative Jobs

Ascend Learning Jobs Information

Does Ascend Learning pay people when they’re sick?

Yes. Most people get paid when they’re sick.
100% of people say they would get paid if they were sick but scheduled to work.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and October 2025.

How easy is it to get time off at Ascend Learning?

Most people find it easy to get time off.
80% of people report it’s easy to get time off.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and October 2025.

How easy is it to take sick days at Ascend Learning?

Most people find it easy to take sick days.
80% of people report that it’s easy to take time off if they are sick.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and October 2025.

Do people at Ascend Learning feel treated with respect by their managers?

Most people feel treated with respect by their managers.
83% of people say they’re treated with respect by their managers.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and October 2025.

Do people at Ascend Learning get to take their breaks without interruption?

Most people get breaks without interruption.
80% of people report that they get to take their breaks without interruption.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and October 2025.

Is it stressful to work at Ascend Learning?

Most people feel stressed out here.
83% of people say they often feel stressed out at work.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and October 2025.

Do people at Ascend Learning recommend working with their team?

Only some people recommend working with their team.
50% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and October 2025.

Do people get enough training when they start at Ascend Learning?

Some people didn’t get enough training when they started.
50% of people report they didn’t get enough training when they started working here.
Based on data from 6 people who took the Breakroom Quiz between January 2025 and October 2025.

Do people get support to advance at Ascend Learning?

Only some people are given support to advance their career here.
In the last year, 40% of people report not being given support to advance their career here.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and October 2025.

Do workers feel well informed about how Ascend Learning is doing?

Most people feel well informed about how the company is doing.
100% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 5 people who took the Breakroom Quiz between January 2025 and October 2025.
What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Ascend Learning?
Infographic showing various Customer Service Representative job openings at Ascend Learning in the United States as of July 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 34% Physical, and 66% Remote job distribution.

Member Services Rep

Ascend Learning

Gilbert, AZ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Ascend Learning rating

8.7

Company rating: 8.7 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

11th of 221 rated education and training

Job description

We Impact Lives Through Purpose-Driven Work in A People First Culture
Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers.
Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2025 Greatest Workplaces as well as America's Best Places to work for Mental Well-Being for 2025.
We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.
For over 37 years, National Academy of Sports Medicine® (NASM®) has set the standard in fitness and wellness credentials and certification with best-in-class, evidence-based programming. An Ascend Learning brand, NASM has delivered over 1.4 million fitness professionals in over 100 countries. From personal training to nutrition coaching, wellness to sports performance, NASM trainers and specialists work at every level to help clients set and reach their unique goals. Join us in igniting potential and making a lasting impact in the fitness and wellness industry.
WHAT YOU'LL DO
NASM, a division of Ascend Learning, is hiring a Member Service Representative reporting to the Member Service Manager. The Member Service Representative will have responsibility for engaging with NASM and AFAA members in a contact center environment to provide post-sales support.
WHERE YOU'LL WORK
This position will hybrid out of our Gilbert, AZ office. Remote candidates will be considered.
HOW YOU'LL SPEND YOUR TIME
  • Provide accurate, friendly, and responsive service to NASM and AFAA members that meet or exceed Service Level Agreements.
  • Resolve incoming member requests and inquires via telephone, email, and/or social media.
  • Provide light technical support for members including UN/PW resets, browser/operating compatibility evaluation and courseware tutorials.
  • Process in-policy member requests for cancellations and retests, and make resolution-oriented and fair recommendations for out-of-policy requests.
  • Fully document inquiries and resolutions.
  • Identify and report unusual inquiry trends.

WHAT YOU'LL NEED
  • Minimum of 2 years of customer service.
  • High school graduate or equivalent.
  • Friendly and resolution focused interpersonal skills.
  • Articulate verbal and written communication skills.
  • Experience navigating various business systems to support customer inquiries.
  • Problem solving skills.
  • Interest in fitness and training preferred.
  • Certified Personal Training (CPT certification) highly desired.

HIRING RANGE
The current full-time annualized hiring range for this role is $34,500.00-$49,280.00 and does not include discretionary bonus or sales incentives, if applicable. In accordance with applicable state laws, we are providing the expected salary range for this position. Individual compensation will be determined by various factors, including relevant experience, qualifications, current business needs and local market factors. Most regular, full-time employees are eligible to participate in an Ascend incentive bonus or sales plan.
BENEFITS
  • Health, dental, and vision insurance
  • Company paid Life Insurance
  • 401(k) with company match
  • Paid time off and parental leave
  • Employee assistance program
  • Other employee wellness programs such as Headspace and Airvet
  • Charitable matching program

Fostering A Sense of Belonging
Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.
Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire.

What Ascend Learning employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply