Analyze customer service metrics (response times, resolution rates, customer satisfaction scores) and implement improvements. * Collaborate with cross-functional teams such as Sales, Engineering, and ...
23 Arcosa Programmer Analyst Jobs Hiring Near You
Analyze customer service metrics (response times, resolution rates, customer satisfaction scores) and implement improvements. * Collaborate with cross-functional teams such as Sales, Engineering, and ...
Determines root cause analyses. Qualifications * Bachelor's degree in safety science, safety management, industrial hygiene, environmental science, occupational health, engineering or another ...
Determines root cause analyses. Qualifications * Bachelor's degree in safety science, safety management, industrial hygiene, environmental science, occupational health, engineering or another ...
Determines root cause analyses. **RELOCATION FOR THIS POSITION IS NOT PROVIDED** What you'll need ... occupational health, engineering or other industrial discipline workexperience preferred.
Determines root cause analyses. **RELOCATION FOR THIS POSITION IS NOT PROVIDED** What you'll need ... occupational health, engineering or other industrial discipline workexperience preferred.
ARCOSA Jobs Information
Do workers at Arcosa get paid breaks?
Yes. Most people get paid breaks.
70% of people say they get paid breaks.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and August 2026.
70% of people say they get paid breaks.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and August 2026.
Does Arcosa pay people when they’re sick?
Sometimes. Only some people get paid when they’re sick.
53% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 36 people who took the Breakroom Quiz between December 2024 and August 2026.
53% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 36 people who took the Breakroom Quiz between December 2024 and August 2026.
At Arcosa, are sick days and vacation days separate paid time off?
Only some people have separate paid time off for sick days and vacation.
56% of people say they have to use vacation days when they’re out sick.
Based on data from 18 people who took the Breakroom Quiz between June 2025 and August 2026.
56% of people say they have to use vacation days when they’re out sick.
Based on data from 18 people who took the Breakroom Quiz between June 2025 and August 2026.
Is the health insurance from Arcosa affordable enough for their workers?
Most people say the health insurance costs are okay.
90% of people say the health insurance costs are okay
Based on data from 21 people who took the Breakroom Quiz between March 2025 and August 2026.
90% of people say the health insurance costs are okay
Based on data from 21 people who took the Breakroom Quiz between March 2025 and August 2026.
Do people get paid time off at Arcosa?
Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 21 people who took the Breakroom Quiz between June 2025 and August 2026.
100% of people say they get paid time off.
Based on data from 21 people who took the Breakroom Quiz between June 2025 and August 2026.
How far ahead of time do people find out their work schedule?
Most people find out their schedule less than four weeks ahead of time.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and April 2026.
- 89% of people with changing schedules find out their shifts one week or less ahead of time.
- 0% of people with changing schedules find out their shifts two weeks ahead of time.
- 0% of people with changing schedules find out their shifts three weeks ahead of time.
- 11% of people with changing schedules find out their shifts four weeks or more ahead of time.
Based on data from 9 people who took the Breakroom Quiz between December 2024 and April 2026.
Do workers at Arcosa worry about hours?
Most people don’t worry about getting enough hours.
74% of people report they don’t worry about getting enough hours.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and April 2026.
74% of people report they don’t worry about getting enough hours.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and April 2026.
Do Arcosa workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
63% report that they don’t have enough control over which shifts they work.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and April 2026.
63% report that they don’t have enough control over which shifts they work.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and April 2026.
How easy is it for Arcosa workers to change shifts?
Some people find it hard to change shifts.
63% of people report that it’s hard to change shifts if they need to.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and August 2025.
63% of people report that it’s hard to change shifts if they need to.
Based on data from 8 people who took the Breakroom Quiz between December 2024 and August 2025.
How easy is it to get time off at Arcosa?
Some people find it hard to get time off.
35% of people report it’s hard to get time off.
Based on data from 34 people who took the Breakroom Quiz between December 2024 and August 2026.
35% of people report it’s hard to get time off.
Based on data from 34 people who took the Breakroom Quiz between December 2024 and August 2026.
Do Arcosa managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
70% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and April 2026.
70% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 27 people who took the Breakroom Quiz between December 2024 and April 2026.
Do jobs at Arcosa spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
25% of people report that their job takes up time that they don’t get paid for.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and April 2026.
25% of people report that their job takes up time that they don’t get paid for.
Based on data from 24 people who took the Breakroom Quiz between December 2024 and April 2026.
How easy is it to take sick days at Arcosa?
Most people find it easy to take sick days.
79% of people report that it’s easy to take time off if they are sick.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and August 2026.
79% of people report that it’s easy to take time off if they are sick.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and August 2026.
Is working at Arcosa good if you’re a parent or caregiver?
Only some parents and caregivers say this is a good place to work.
38% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and August 2026.
38% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 13 people who took the Breakroom Quiz between January 2025 and August 2026.
Do people at Arcosa feel treated with respect by their managers?
Most people feel treated with respect by their managers.
67% of people say they’re treated with respect by their managers.
Based on data from 33 people who took the Breakroom Quiz between December 2024 and August 2026.
67% of people say they’re treated with respect by their managers.
Based on data from 33 people who took the Breakroom Quiz between December 2024 and August 2026.
Do people at Arcosa get to take their breaks without interruption?
Most people get breaks without interruption.
67% of people report that they get to take their breaks without interruption.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and August 2026.
67% of people report that they get to take their breaks without interruption.
Based on data from 30 people who took the Breakroom Quiz between December 2024 and August 2026.
Is it stressful to work at Arcosa?
Most people feel stressed here.
73% of people say they often feel stressed at work.
Based on data from 37 people who took the Breakroom Quiz between December 2024 and August 2026.
73% of people say they often feel stressed at work.
Based on data from 37 people who took the Breakroom Quiz between December 2024 and August 2026.
Do people at Arcosa enjoy their jobs?
Most people enjoy their job.
70% of people report they enjoy their job.
Based on data from 33 people who took the Breakroom Quiz between December 2024 and August 2026.
70% of people report they enjoy their job.
Based on data from 33 people who took the Breakroom Quiz between December 2024 and August 2026.
Do people at Arcosa recommend working with their team?
Only some people recommend working with their team.
45% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 40 people who took the Breakroom Quiz between December 2024 and August 2026.
45% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 40 people who took the Breakroom Quiz between December 2024 and August 2026.
Do people get enough training when they start at Arcosa?
Some people didn’t get enough training when they started.
45% of people report they didn’t get enough training when they started working here.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and August 2026.
45% of people report they didn’t get enough training when they started working here.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and August 2026.
Do people get support to advance at Arcosa?
Only some people are given support to advance their career here.
In the last year, 62% of people report not being given support to advance their career here.
Based on data from 37 people who took the Breakroom Quiz between December 2024 and August 2026.
In the last year, 62% of people report not being given support to advance their career here.
Based on data from 37 people who took the Breakroom Quiz between December 2024 and August 2026.
Do people think Arcosa’s headquarters understands what’s happening where they work?
Most people think headquarters doesn’t understand what’s happening where they work.
80% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and August 2026.
80% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 35 people who took the Breakroom Quiz between December 2024 and August 2026.
Do workers feel well informed about how Arcosa is doing?
Only some people feel well informed about how the company is doing.
58% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and August 2026.
58% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 38 people who took the Breakroom Quiz between December 2024 and August 2026.
What other companies are hiring for Programmer Analyst jobs?
What are the most popular jobs at Arcosa?
What are the most popular categories at Arcosa?
Customer Service & Quotations Manager
Anniston, AL • On-site
Arcosa, Inc.
• Construction • 1 - 5K employees1,001 - 5,000 employees
Other
Posted 11 days ago
Arcosa rating
6.7
Based on 40 frontline employees who took The Breakroom Quiz
Job description
Anniston, AL
1860 Electronics Dr
Anniston, AL 36207, USA
Anniston, AL
1860 Electronics Dr
Anniston, AL 36207, USA
Fillmore, CA
1020 B St
Fillmore, CA 93015, USA
Fillmore, CA
1020 B St
Fillmore, CA 93015, USA
What You'll Do:
- Lead, coach, and manage a team of customer service and quotations representatives to ensure high-quality customer and regional sales manager support.
- Monitor team performance, set KPIs, and provide regular feedback and performance reviews.
- Develop and implement customer service policies, procedures, and best practices.
- Handle complex or escalated customer complaints and ensure timely resolution.
- Analyze customer service metrics (response times, resolution rates, customer satisfaction scores) and implement improvements.
- Collaborate with cross-functional teams such as Sales, Engineering, and Operations to address customer needs and feedback.
- Ensure consistent communication standards across all support channels (phone, email, chat, etc.).
- Train and onboard new customer service staff when necessary.
- Identify opportunities to improve customer experience and operational efficiency.
- Prepare reports on service performance and present insights to senior management.
What You'll Need:
- Bachelor’s degree in Business Administration, Communications, or a related field (or equivalent experience).
- 3–5+ years of experience in customer service, with at least 1–2 years in a leadership or supervisory role.
- Strong leadership, communication, and conflict resolution skills.
- Experience with ERP systems (Oracle) and CRM platforms.
- Ability to analyze performance metrics and drive improvements.
- Excellent organizational and problem-solving skills.
- Customer-focused mindset with a commitment to service excellence.
How You’ll Shine:
- Experience managing multi-channel customer support teams.
- Knowledge of customer experience (CX) strategies and service optimization.
- Ability to work in a fast-paced, high-volume environment.
:
Motivations:
EducationExperienceLicenses & CertificationsEqual Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
About ARCOSA
Sourced by ZipRecruiter
Industry
Construction
Company size
1,001 - 5,000 Employees
Headquarters location
Dallas, TX, US
Year founded
2018