Together with our affiliates, AnswerNet operates more than 20 contact centers within the ... The primary functions of this role are supervising overall call traffic, processing incoming calls ...
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2 Answernet Operations Supervisor Jobs Hiring Near You
Together with our affiliates, AnswerNet operates more than 20 contact centers within the ... The primary functions of this role are supervising overall call traffic, processing incoming calls ...
Together with our affiliates, AnswerNet operates more than 20 contact centers within the ... The primary functions of this role are supervising overall call traffic, processing incoming calls ...
Quick apply
Together with our affiliates, AnswerNet operates more than 20 contact centers within the ... The primary functions of this role are supervising overall call traffic, processing incoming calls ...
AnswerNet Jobs Information
Do workers at AnswerNet get paid breaks?
Sometimes. Only some people get paid breaks.
50% of people say they don’t get paid breaks.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and March 2026.
50% of people say they don’t get paid breaks.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and March 2026.
Does AnswerNet pay people when they’re sick?
No. Most people don’t get paid when they’re sick.
83% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and March 2026.
83% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and March 2026.
At AnswerNet, are sick days and vacation days separate paid time off?
Sick days and vacation days are used from the same paid time off.
100% of people say they have to use vacation days when they’re out sick.
Based on data from 5 people who took the Breakroom Quiz between June 2025 and March 2026.
100% of people say they have to use vacation days when they’re out sick.
Based on data from 5 people who took the Breakroom Quiz between June 2025 and March 2026.
Do people get paid time off at AnswerNet?
Most people get paid time off work.
83% of people say they get paid time off.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and March 2026.
83% of people say they get paid time off.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and March 2026.
Do workers at AnswerNet worry about hours?
Some people worry about getting enough hours.
60% of people report they worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and March 2026.
60% of people report they worry about getting enough hours.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and March 2026.
Do AnswerNet workers get to choose the shifts they work?
Some people don’t get to choose which shifts they work.
40% report that they don’t have enough control over which shifts they work.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and March 2026.
40% report that they don’t have enough control over which shifts they work.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and March 2026.
Do AnswerNet managers change schedules at the last minute?
Most managers don’t change people’s schedules at the last minute.
80% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and March 2026.
80% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and March 2026.
Do jobs at AnswerNet spill into time workers aren’t paid for?
Rarely. The job doesn't usually spill into unpaid time.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and March 2026.
20% of people report that their job takes up time that they don’t get paid for.
Based on data from 5 people who took the Breakroom Quiz between February 2025 and March 2026.
How easy is it to take sick days at AnswerNet?
Some people find it hard to take sick days.
57% of people report that it’s hard to take time off if they are sick.
Based on data from 7 people who took the Breakroom Quiz between February 2025 and March 2026.
57% of people report that it’s hard to take time off if they are sick.
Based on data from 7 people who took the Breakroom Quiz between February 2025 and March 2026.
Do people at AnswerNet feel treated with respect by their managers?
Most people feel treated with respect by their managers.
83% of people say they’re treated with respect by their managers.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and March 2026.
83% of people say they’re treated with respect by their managers.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and March 2026.
Do people at AnswerNet get to take their breaks without interruption?
Most people get breaks without interruption.
100% of people report that they get to take their breaks without interruption.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and March 2026.
100% of people report that they get to take their breaks without interruption.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and March 2026.
Is it stressful to work at AnswerNet?
Some people feel stressed out here.
57% of people say they often feel stressed out at work.
Based on data from 7 people who took the Breakroom Quiz between February 2025 and March 2026.
57% of people say they often feel stressed out at work.
Based on data from 7 people who took the Breakroom Quiz between February 2025 and March 2026.
Do people at AnswerNet enjoy their jobs?
Only some people enjoy their job.
43% of people report they don’t enjoy their job.
Based on data from 7 people who took the Breakroom Quiz between February 2025 and March 2026.
43% of people report they don’t enjoy their job.
Based on data from 7 people who took the Breakroom Quiz between February 2025 and March 2026.
Do people at AnswerNet recommend working with their team?
Only some people recommend working with their team.
57% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 7 people who took the Breakroom Quiz between February 2025 and March 2026.
57% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 7 people who took the Breakroom Quiz between February 2025 and March 2026.
Do people get enough training when they start at AnswerNet?
Most people got enough training when they started.
71% of people report they got enough training when they started working here.
Based on data from 7 people who took the Breakroom Quiz between February 2025 and March 2026.
71% of people report they got enough training when they started working here.
Based on data from 7 people who took the Breakroom Quiz between February 2025 and March 2026.
Do people get support to advance at AnswerNet?
Most people aren’t given support to advance their career here.
In the last year, 83% of people report not being given support to advance their career here.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and December 2025.
In the last year, 83% of people report not being given support to advance their career here.
Based on data from 6 people who took the Breakroom Quiz between February 2025 and December 2025.
Do people think AnswerNet’s headquarters understands what’s happening where they work?
Some people think headquarters doesn’t understand what’s happening where they work.
67% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and March 2026.
67% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 6 people who took the Breakroom Quiz between June 2025 and March 2026.
Do workers feel well informed about how AnswerNet is doing?
Most people don’t feel well informed about how the company is doing.
80% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 5 people who took the Breakroom Quiz between June 2025 and December 2025.
80% of people feel that they aren’t kept well informed about how the company is doing as a whole.
Based on data from 5 people who took the Breakroom Quiz between June 2025 and December 2025.
What other companies are hiring for Operations Supervisor jobs?
What are the most popular jobs at Answernet?
CA$21/hr
Full-time
Re-posted 12 days ago
Job description
French Bilingual Team Leader
Job Type: Full-Time – On-Site
Required Availability: Monday to Friday, 7:30 am to 4:00 pm CST
Location: 550 Berry St, Winnipeg, MB R3H 0R9
Salary: $21.00 Hourly
About AnswerNet
AnswerNet is the brand name for the AnswerNet family of companies, including AnswerNet, Inc., New AnswerNet, Inc., Cerida Investment Corp., TPV.com, and Ansercomm, to name a few. Together with our affiliates, AnswerNet operates more than 20 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients, and we process over 125 million interactions per year.
Summary of Position:
This position is responsible for the delivery of superior customer service by ensuring calls are answered effectively and efficiently throughout the day as well as the day-to-day training responsibilities. The primary functions of this role are supervising overall call traffic, processing incoming calls, resolving escalated calls, assisting Customer Experience Experts with any client-related questions and ensuring the Experts’ adherence to schedules, policies and procedures.
Job Duties / Responsibilities / Essential Functions:
● Monitor/audit each assigned associate in accordance with client requirements.
● Coach, train, and onboard team members to improve skill sets and ensure all employees reach their full potential
● Delegate daily tasks, assign priorities and monitor project timelines to ensure targets are met on time.
● Act as the main point of contact for daily operations, translate broader company strategies into actionable tasks, and escalate complex issues to managements
● Provide personal and proactive feedback to associates both in one-on-one and group settings.
● Track progress of individual associates; recommend performance action plans for associates who are not meeting established standards.
● Work with supervisors and management to ensure that all associates are meeting quality standards.
● Provide training as needed to both new hires and experienced associates.
● Attend and contribute to both internal and client monitoring sessions.
● Remain knowledgeable on project information by keeping the training manual and memos updated and taking calls on assigned engagement(s).
● Track trends and make recommendations for refresher and/or up- training to the trainer(s).
● Prepares and analyzes internal and external quality reports for management staff review.
● Any other duties and responsibilities assigned by the management of the company.
Required Knowledge /Skills / Abilities / Qualifications:
● Education equivalent to a High School diploma/GED.
● Must be fluent in English and French. (Verbal & Written)
● Proven track record in a leadership, supervisory or relevant project-based role.
● Excellent emotional intelligence, conflict resolution, and communication abilities
● Ability to lead by example and inspire a supportive, productive team culture.
● Two years of prior call center experience preferred.
● Excellent oral, written, and interpersonal communication skills.
● Exceptional listening and analytical skills
● Ability to interpret complex KPIs and relate them to qualitative findings
● Experience with contact center software
● Requires a positive attitude, the ability to work independently or as part of a team
AnswerNet Offers Great Benefits:
● Ongoing training and development to ensure your success
● Paid training
● Paid time off
● Comprehensive benefits package (medical, vision, and dental)
● Employee Assistance Program
● RRSP program options
● Short and Long-Term Disability option
● Internal career advancement opportunities
● Free Parking
Environmental / Physical / Mental Demands
Ability and willingness to lift up to 20 lbs.
Ability and willingness to sit at a desk for the length of your scheduled shift
Ability and willingness to type on a computer
Ability and willingness to view and read a computer screen for the length of your scheduled shift
Ability and willingness to speak with clients and internal employees via telephone or e-mail