60 Ameren Customer Service Representative Jobs Hiring Near You

## Distribution System Operating Supervisor IIApplyposted on: Posted Yesterdayjob requisition id: 033625**About Ameren Missouri**Ameren Missouri has been providing electric and gas service for more than 100 years, and our electric rates are among the lowest in the nation. Ameren Missouri's mission is to power the quality of life for our 1.2 million electric and 132,000 natural gas customers in central and eastern Missouri. Our service area covers 64 counties and more than 500 communities including the greater St. Louis area.**Our benefits include:*** Medical coverage on date of hire* 100% employer paid cash balance pension plan* 401(k) with company match fully vested on date of hire* Minimum of 15 days paid vacation and 12 paid holidays* Paid parental leave and family caregiver leaveVisit our Benefits & Perks Page for more information on benefits provided to regular full-time employees. About The Position The Distribution System Op Supervisor directs field personnel in the operation of the subtransmission and distribution system in a safe and cost effective manner to ensure continuity of electric service to customers as well as restore electric service to customers in a timely manner. Key responsibilities include: ● Recognize, analyze, and take steps to resolve complex anomalies that occur on the electric distribution system. This includes analyzing information from a variety of electronic systems, operating manuals, customer calls, and any pertinent information from field workers to determine the extent of the issue. ● Exercise jurisdictional / functional authority and issue and monitor Workmen's Protection Assurance for the electric distribution system. ● Dispatch and direct field personnel in response to electric distribution system emergencies. ● Supervise, train, evaluate, and counsel field personnel in the safe, efficient, and reliable operation of the electric distribution system along with maintaining the integrity of the subtransmission and distribution systems. ● Coordinate all maintenance and restoration activities on the subtransmission and distribution systems. ● Write and dispatch switching orders to isolate equipment which may include analyzing loads and equipment ratings. Maintain accurate records of these orders. ● Restore outages in a safe and timely manner. ● Communicate effectively with multiple internal and external stakeholders including construction divisions, operations, engineering work groups, governmental personnel, and customers ● Analyze the daily workload and prioritize customer service work to meet varying customer demands. Make daily assessment of workforce requirements. ● Provide mentoring and informal coaching for DSOS I. ● Some may serve as the primary Switch writer for complex switching orders. ● Some may serve as the primary Trainer for incoming DSOS I. Qualifications High School Diploma or equivalent required. Bachelor of Science Degree in a technical discipline from an accredited college or university preferred. Five or more years directly relevant experience (e.g., distribution systems, electric operations or construction, journeyman level electrician, dispatch experience) required without Bachelors Degree; Three or more years of other relevant experience may be considered with Bachelor’s Degree in technical discipline. Pass the SO/PD II Test (required). Experience as a DSOS I preferred. In addition to the above qualifications, the successful candidate will demonstrate: Must have working knowledge of electrical distribution system design and operations. Effective organizational, decision-making, troubleshooting, communication, and human-relation skills. Strong PC/computer skills preferred. Must have the ability to direct and supervise a number of diversified, concurrent field activities which could greatly affect Ameren’s customers, personnel, and financial resources. Ameren’s selection process includes a series of interviews and may include a leadership assessment and/or a technical assessment process. Specific details will be provided to qualified candidates.**Compensation Range:**$105,100.00 - $162,900.00At Ameren, base salary is one component of a competitive compensation package for employees. Our pay ranges are broad to allow for movement within our organization and to accommodate different skill sets and levels of expertise. We take into consideration a variety of factors including, but not limited to, skills, abilities, experience, education, credentials, and internal equity when determining the base salary offered. Roles are eligible for additional rewards including annual incentive payments based on individual and company performance.**If end date is listed, the posting will come down at 12:00 am on that date:****All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, genetic information, military service or status, pregnancy, marital status, sexual orientation, gender identity or expression, or any other class, trait, or status protected by law.** #J-18808-Ljbffr