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Ambry Genetics
Ambry Genetics

31 Ambry Genetics Customer Service Representative Jobs Hiring Near You

Ambry Genetics

$150K - $215K/yr

... and services for Ambry. You will be accountable for products within the current Ambry product ... Liaises with internal and external stakeholders to better understand customer needs, coordinate ...

Ambry Genetics

PFS Systems Specialist - Client, Remote

$20 - $27/hr

Compensation: $20.00 - $27.00 an hour Patient Financial Services Systems Specialist - Client ... California Privacy Notice | Ambry Genetics To review the UKG privacy notice, click here: California ...

Ambry Genetics

$150K - $200K/yr

... Ambry's portfolio of genetic diagnostic testing services. You will advocate the clinical and ... Sell genetic diagnostic testing services to new customers * Negotiate and manage contracts

Ambry Genetics

$27 - $28/hr

Compensation: $27.00-28.00 per hour Job Overview The Patient Financial Services (PFS) Specialist is ... California Privacy Notice | Ambry Genetics To review the UKG privacy notice, click here: California ...

Ambry Genetics

OR · On-site

$150K - $215K/yr

... and services for Ambry. You will be accountable for products within the current Ambry product ... Liaises with internal and external stakeholders to better understand customer needs, coordinate ...

Ambry Genetics

$150K - $200K/yr

... Ambry's portfolio of genetic diagnostic testing services. You will advocate the clinical and ... Sell genetic diagnostic testing services to new customers * Negotiate and manage contracts

Ambry Genetics

$105K - $120K/yr

Manage and grow business in existing Ambry accounts * Expand menu utilization in existing accounts * Sell genetic diagnostic testing services to new customers * Negotiate and manage contracts

Ambry Genetics

$105K - $120K/yr

Manage and grow business in existing Ambry accounts * Expand menu utilization in existing accounts * Sell genetic diagnostic testing services to new customers * Negotiate and manage contracts

New

Ambry Genetics

$105K - $120K/yr

Manage and grow business in existing Ambry accounts * Expand menu utilization in existing accounts * Sell genetic diagnostic testing services to new customers * Negotiate and manage contracts

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Ambry Genetics Jobs Information

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges Customer Service Representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What are customer service representatives?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

Can I work in Amazon from home?

Customer Service Representatives at Amazon can often work remotely, depending on the role and location. Remote positions typically require good communication skills, a reliable internet connection, and sometimes specific equipment or certifications. Availability of work-from-home options varies by position and geographic region.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What other companies are hiring for Customer Service Representative jobs?
What are the most popular jobs at Ambry Genetics?
Infographic showing various Customer Service Representative job openings at Ambry Genetics in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 25% Physical, and 75% Remote job distribution.
Oncology Account Executive - Trenton, NJ (North Jersey)/Dover Territory

Oncology Account Executive - Trenton, NJ (North Jersey)/Dover Territory

Ambry Genetics

Trenton, NJ • On-site, Remote

$105K - $120K/yr

Full-time

Posted 7 days ago

Job description

Compensation:
$105,000 - $120,000 per year. You are eligible for an uncapped Sales Incentive Plan with the target of $75,000 annually; terms and conditions apply.
Account Executive - Trenton, NJ territory (includes part of Delaware-Dover and Wilmington)
As a successful Account Executive, you will increase laboratory sales revenue through market penetration and promotion of Ambry's portfolio of genetic diagnostic testing services. You will advocate the clinical and financial benefits of our products to all levels and call points in the hospital, specialty clinic, and physician's office including MD's, nurses, genetic counselors, and laboratory staff. The successful Account Executive will need a level of sophistication to handle customer relationships with industry thought leaders, manage the dynamics between lab, doctor, & genetic counselors, and be able to drive highly complex sales to closure.
Essential Functions
  • Manage a sales territory
  • Live in the designated territory
  • Manage and grow business in existing Ambry accounts
  • Expand menu utilization in existing accounts
  • Sell genetic diagnostic testing services to new customers
  • Negotiate and manage contracts
  • Introduce new testing products
  • Develop demand for and adoption of new assays
  • Develop and implement customer-specific action plans
  • Develop and deliver presentations
  • Host and assist with trade shows
  • Manage customer data in the company database
  • Achieve sales goals
  • Other duties as assigned

Qualifications
  • 3+ years of industry experience selling laboratory services to clinicians and hospitals or medical device sales
  • Bachelor's Degree and/or combined years of experience required
  • Skilled in Microsoft Word, Excel, PowerPoint applications
  • Skilled using a CRM applications such as com or Microsoft CRM
  • Strong track record of sales success selling a broad portfolio of laboratory testing to different medical specialties
  • Ability to sell technically complex products
  • Expertise with demand creation in a large geography
  • Strengths in networking and relationship development
  • Strong oral and written communications skills
  • Some formal sales training experience such as SPIN Selling or PSS
  • Strong time and territory management skills
  • Possess and maintain a current, valid driver license unless agreed upon otherwise

Preferred:
  • Diagnostic and/or genetic testing
  • Oncology experience

PRIVACY NOTICES
To review Ambry's Privacy Notice, Click here: https://www.ambrygen.com/legal/privacy-policy
To review the California privacy notice, click here: California Privacy Notice | Ambry Genetics
To review the UKG privacy notice, click here: California Privacy Notice | UKG
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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