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22 Ags It Manager Jobs Hiring Near You

AGS

IT Support Manager

Las Vegas, NV · On-site

AGS is an equal opportunity employer Job Snapshot * Location: Las Vegas, Nevada * Job Type ... Executive/HR/IT * Date Posted: 07/06/2026 Job Overview We are looking for an IT Support Manager who ...

AGS

IT Support Manager

Atlanta, GA · On-site

AGS is an equal opportunity employer Job Snapshot * Location: Atlanta, Georgia * Job Type ... Executive/HR/IT * Date Posted: 07/28/2026 Job Overview We are looking for an IT Support Manager who ...

AGS

IT Support Technician III

Oklahoma City, OK · On-site

$55K - $65K/yr

Manage and support Jira Service Management (JSM), including ticket queues, SLAs, and request ... AGS is an equal opportunity employer Company Description Headquartered in Las Vegas with offices ...

AGS

IT Support Technician III

Oklahoma City, OK · On-site

$55K - $65K/yr

Manage and support Jira Service Management (JSM), including ticket queues, SLAs, and request ... AGS is an equal opportunity employer Company Description Headquartered in Las Vegas with offices ...

AGS - Corporate

EDI Systems & Admin Manager

Cambridge, ON · On-site

$36 - $41/hr

... and Information Technology.The EDI Systems and Admin Manager is also responsible for the effective and efficient delivery of duties and responsibilities as outlined below in accordance with AGS ...

AGS

System Administrator

Duluth, GA · On-site

Build, manage and troubleshoot VM servers for development and testing * Write technical training ... Bachelor's degree in computer science, Computer Engineering, IT, or equivalent * 3+ years of system ...

AGS

DevOps Platform Engineer

Duluth, GA · On-site

$48.50 - $66.50/hr

Executive/HR/IT * Date Posted: 07/20/2026 About Us AGS is a global company focused on creating a ... Provision and manage the agentic AI platform infrastructure - LLM API gateway, vector database ...

AGS

VP of Data & Analytics

Las Vegas, NV · On-site

Executive/HR/IT * Date Posted: 07/20/2026 About Us AGS is a global company focused on creating a ... Manage vendor relationships - Microsoft Fabric, data tooling providers, and analytics platform ...

AGS Inc.

Construction Manager

San Francisco, CA · On-site

$187K - $218K/yr

Visit our website at www.agsinc.com for more information about us. Commitment to Diversity: AGS is ... management. AGS is an Equal Opportunity/Affirmative Action Employer Pursuant to the San Francisco ...

AGS Inc.

Construction Manager

San Francisco, CA · On-site

$187K - $218K/yr

Visit our website at www.agsinc.com for more information about us. Commitment to Diversity: AGS is ... management. AGS is an Equal Opportunity/Affirmative Action Employer Pursuant to the San Francisco ...

AGS Inc.

Civil Senior Engineer

San Francisco, CA · On-site

$135K - $175K/yr

AGS is looking for Senior Civil Engineer/Project Engineer to be the Project Manager for projects ... Visit our website at www.agsinc.com for more information about us. Commitment to Diversity: AGS is ...

AGS Inc.

Civil Senior Engineer

San Francisco, CA · On-site

$135K - $175K/yr

AGS is looking for Senior Civil Engineer/Project Engineer to be the Project Manager for projects ... Visit our website at www.agsinc.com for more information about us. Commitment to Diversity: AGS is ...

AGS - Corporate

Capital & Tooling Buyer

Toronto, ON · On-site

... technology, and teamwork. AGS is looking for a Capital & Tooling Buyer to join our dynamic organization. JOB SUMMARYReporting to the Senior Corp Procurement Manager, the Capital & Tooling Buyer is ...

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Infographic showing various It Manager job openings at Ags in the United States as of August 2026, with employment types broken down into 97% Full Time, and 3% Nights. Highlights an 100% Physical job distribution.

IT Support Manager

AGS

Las Vegas, NV • On-site

Full-time

Re-posted 16 days ago

Job description


Job Overview
We are looking for an IT Support Manager who loves solving problems and is passionate about building a reliable, secure, and delightful end-user technology experience.
You will lead the onsite IT Support team in Las Vegas, reporting to the Senior IT Support Manager, and aligning with global processes, tools, and service standards. Working closely with IT Engineering, Network, Business Systems, HR, BI, and business leaders, you will raise the bar on IT service delivery, modern endpoint management, support for AI productivity tools, and support automation that powers AGS's growth.
You have a proven track record building high performing local support teams-delivering responsive, high-quality service to onsite users while adhering to companywide standards and processes.
Responsibilities
  • Exercise discretion and independent judgment with respect to matters of significance.
  • Lead the local team: coach, mentor, and performance-manage IT Support technicians in Las Vegas; set goals, run playbooks, and foster a "one team" culture with global peers.
  • Run world-class Service Desk & Desktop Support: standardize intake, triage, and escalation using Jira Service Management, enforce SLAs/SLOs, and publish service health metrics.
  • Cross-platform support: ensure robust support for Windows and macOS environments, including device enrollment, patching, and security baselines.
  • Security partnership: collaborate with SecOps on EDR/XDR alerting, phishing response, and incident runbooks; champion least-privilege and device hardening.
  • Onboarding/offboarding excellence: co-own HR-integrated workflows (birthright access, license mirroring, first-day readiness); ensure timely, complete offboarding.
  • AI tools enablement: support end users on approved AI productivity tools (e.g., Microsoft 365 Copilot and AI assistants); manage access, licensing, and enablement; deliver user training and troubleshooting; and champion responsible, policy-compliant AI use.
  • Asset & license stewardship: keep accurate inventories with Ivanti ITAM and related tooling; reconcile licenses, optimize spend, and support audits.
  • Change & tool migrations: support rollouts and transitions (e.g., collaboration tools, AI tool deployments, domain/email changes, file-sharing standards) with minimal disruption.
  • Vendor management & budget discipline: obtain quotes, assist with renewals, and document ROI for local IT support tools and services.
  • Communications & events: publish clear updates for facility notifications, Town Halls, maintenance windows, and executive briefings.
  • Continuous improvement: identify bottlenecks, automate routine tasks (PowerShell, workflow automation), and drive "shift-left" knowledge and self-service.

Skills/Requirements
  • Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience).
  • 5+ years of professional IT Support experience with 2+ years leading or supervising an IT support team (team lead or supervisor experience considered).
  • Hands-on leadership with Microsoft 365, Intune, SCCM, Entra ID/Azure AD, Windows 10/11, macOS, and Jira Service Management (workflows, SLAs, automations, reporting).
  • Familiarity supporting and administering AI productivity tools (e.g., Microsoft 365 Copilot, AI chat assistants) in an enterprise environment, including licensing, access management, and end-user enablement.
  • Skilled in operating, testing, and improving support processes; strong problem-solving and root-cause analysis skills.
  • Security-minded, with experience partnering on EDR/XDR, phishing/malware response, and secure remote access (e.g., Meraki, GlobalProtect).
  • A passion to help your team members and to work with them for the greater good; excellent communication and stakeholder management.
  • Be self-motivated and proactive to get stuff done; comfortable with iteration and change to create and design great things.

Preferred
  • Experience with Ivanti ITAM, BeyondTrust Remote Support, Verkada, Exclaimer, PowerShell scripting, and Software Center; ITIL certification.

Experience deploying AI-driven self-service tools (e.g., virtual agents, automated ticket triage, knowledge bots) to reduce ticket volume and improve user experience
Note: All offers are contingent upon successful completion of a background check
*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.
AGS is an equal opportunity employer
Job Snapshot
  • Location:
    Las Vegas, Nevada
  • Job Type:
    Executive/HR/IT
  • Date Posted:
    07/06/2026

About Us
AGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, and our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners. Learn more at www.playags.com.
Job Snapshot
  • Location:
    Las Vegas, Nevada
  • Job Type:
    Executive/HR/IT
  • Date Posted:
    07/06/2026

Job Description
Job Overview
We are looking for an IT Support Manager who loves solving problems and is passionate about building a reliable, secure, and delightful end-user technology experience.
You will lead the onsite IT Support team in Las Vegas, reporting to the Senior IT Support Manager, and aligning with global processes, tools, and service standards. Working closely with IT Engineering, Network, Business Systems, HR, BI, and business leaders, you will raise the bar on IT service delivery, modern endpoint management, support for AI productivity tools, and support automation that powers AGS's growth.
You have a proven track record building high performing local support teams-delivering responsive, high-quality service to onsite users while adhering to companywide standards and processes.
Responsibilities
  • Exercise discretion and independent judgment with respect to matters of significance.
  • Lead the local team: coach, mentor, and performance-manage IT Support technicians in Las Vegas; set goals, run playbooks, and foster a "one team" culture with global peers.
  • Run world-class Service Desk & Desktop Support: standardize intake, triage, and escalation using Jira Service Management, enforce SLAs/SLOs, and publish service health metrics.
  • Cross-platform support: ensure robust support for Windows and macOS environments, including device enrollment, patching, and security baselines.
  • Security partnership: collaborate with SecOps on EDR/XDR alerting, phishing response, and incident runbooks; champion least-privilege and device hardening.
  • Onboarding/offboarding excellence: co-own HR-integrated workflows (birthright access, license mirroring, first-day readiness); ensure timely, complete offboarding.
  • AI tools enablement: support end users on approved AI productivity tools (e.g., Microsoft 365 Copilot and AI assistants); manage access, licensing, and enablement; deliver user training and troubleshooting; and champion responsible, policy-compliant AI use.
  • Asset & license stewardship: keep accurate inventories with Ivanti ITAM and related tooling; reconcile licenses, optimize spend, and support audits.
  • Change & tool migrations: support rollouts and transitions (e.g., collaboration tools, AI tool deployments, domain/email changes, file-sharing standards) with minimal disruption.
  • Vendor management & budget discipline: obtain quotes, assist with renewals, and document ROI for local IT support tools and services.
  • Communications & events: publish clear updates for facility notifications, Town Halls, maintenance windows, and executive briefings.
  • Continuous improvement: identify bottlenecks, automate routine tasks (PowerShell, workflow automation), and drive "shift-left" knowledge and self-service.

Skills/Requirements
  • Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience).
  • 5+ years of professional IT Support experience with 2+ years leading or supervising an IT support team (team lead or supervisor experience considered).
  • Hands-on leadership with Microsoft 365, Intune, SCCM, Entra ID/Azure AD, Windows 10/11, macOS, and Jira Service Management (workflows, SLAs, automations, reporting).
  • Familiarity supporting and administering AI productivity tools (e.g., Microsoft 365 Copilot, AI chat assistants) in an enterprise environment, including licensing, access management, and end-user enablement.
  • Skilled in operating, testing, and improving support processes; strong problem-solving and root-cause analysis skills.
  • Security-minded, with experience partnering on EDR/XDR, phishing/malware response, and secure remote access (e.g., Meraki, GlobalProtect).
  • A passion to help your team members and to work with them for the greater good; excellent communication and stakeholder management.
  • Be self-motivated and proactive to get stuff done; comfortable with iteration and change to create and design great things.

Preferred
  • Experience with Ivanti ITAM, BeyondTrust Remote Support, Verkada, Exclaimer, PowerShell scripting, and Software Center; ITIL certification.

Experience deploying AI-driven self-service tools (e.g., virtual agents, automated ticket triage, knowledge bots) to reduce ticket volume and improve user experience
Note: All offers are contingent upon successful completion of a background check
*Posted positions are not open to third party recruiters and unsolicited resume submissions will be considered free referrals.
AGS is an equal opportunity employer
About Us
AGS is a global company focused on creating a diverse mix of entertaining gaming experiences for every kind of player. Our roots are firmly planted in the Class II Native American gaming market, and our customer-centric culture and growth have helped us branch out to become a leading all-inclusive commercial gaming supplier. Powered by high-performing Class II and Class III slot products, an expansive table products portfolio, real-money gaming platforms and content, highly rated social casino solutions for operators and players, and best-in-class service, we offer an unmatched value proposition for our casino partners. Learn more at www.playags.com.

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