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34 Adt Jobs Hiring Near You

ADT

Sales Representative

Fishers, IN · On-site

$70K - $125K/yr

ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer ...

ADT

Smart Home Consultant Team Manager

Shoreview, MN · On-site

$53K/yr

ADT is currently seeking a bright and assertive Tech Engineer Team Managers in your area. As an ADT Tech Engineer Manager, you will lead a dynamic team of 10 to 15 Tech engineers (TEs) who are a ...

ADT

Sales Representative

Grand Rapids, MI · On-site

$70K - $125K/yr

ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer ...

ADT

Sales Representative

Grand Rapids, MI · On-site

$70K - $125K/yr

ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer ...

ADT

Sales Representative

Fishers, IN · On-site

$70K - $125K/yr

ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer ...

ADT

Sales Representative

Fishers, IN · On-site

$70K - $125K/yr

ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer ...

ADT

Service Technician - Intermediate

Elmsford, NY · On-site

$23 - $42.71/hr

ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada. ADT's broad and pioneering set of products and services, including ADT Pulse ...

ADT

Sales Representative

Grand Rapids, MI · On-site

$70K - $125K/yr

ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer ...

ADT

Service Technician - Intermediate

Evansville, IN · On-site

ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada. ADT's broad and pioneering set of products and services, including ADT Pulse ...

ADT

Service Technician - Intermediate

Evansville, IN · On-site

ADT is a leading provider of security and automation solutions for homes and businesses in the United States and Canada. ADT's broad and pioneering set of products and services, including ADT Pulse ...

ADT

Smart Home Consultant Team Manager

Houston, TX · On-site

$50K/yr

ADT is currently seeking a bright and assertive Tech Engineer Team Managers in your area. As an ADT Tech Engineer Manager, you will lead a dynamic team of 10 to 15 Tech engineers (TEs) who are a ...

ADT

Smart Home Consultant Team Manager

Westmont, IL · On-site

$53K/yr

ADT is currently seeking a bright and assertive Tech Engineer Team Managers in your area. As an ADT Tech Engineer Manager, you will lead a dynamic team of 10 to 15 Tech engineers (TEs) who are a ...

ADT

Sales Representative

Flint, MI · On-site

$70K - $125K/yr

ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer ...

ADT

Sales Representative

Grand Rapids, MI · On-site

$70K - $125K/yr

ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer ...

ADT

Sales Representative

Flint, MI · On-site

$70K - $125K/yr

ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer ...

ADT

Sales Representative

Flint, MI · On-site

$70K - $125K/yr

ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer ...

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ADT Jobs Information

Do workers at ADT get paid breaks?

Sometimes. Only some people get paid breaks.
35% of people say they don’t get paid breaks.
Based on data from 46 people who took the Breakroom Quiz between July 2025 and July 2026.

Does ADT pay people when they’re sick?

Sometimes. Only some people get paid when they’re sick.
34% of people say they wouldn’t get paid if they were sick but scheduled to work.
Based on data from 53 people who took the Breakroom Quiz between July 2025 and July 2026.

At ADT, are sick days and vacation days separate paid time off?

Sick days and vacation days are used from the same paid time off.
84% of people say they have to use vacation days when they’re out sick.
Based on data from 55 people who took the Breakroom Quiz between July 2025 and July 2026.

Is the health insurance from ADT affordable enough for their workers?

Most people say the health insurance costs are okay.
79% of people say the health insurance costs are okay
Based on data from 62 people who took the Breakroom Quiz between June 2025 and May 2026.

Do people get paid time off at ADT?

Most people get paid time off work.
100% of people say they get paid time off.
Based on data from 57 people who took the Breakroom Quiz between July 2025 and July 2026.

How far ahead of time do people find out their work schedule?

Most people find out their schedule less than four weeks ahead of time.
  • 76% of people with changing schedules find out their shifts one week or less ahead of time.
  • 13% of people with changing schedules find out their shifts two weeks ahead of time.
  • 2% of people with changing schedules find out their shifts three weeks ahead of time.
  • 9% of people with changing schedules find out their shifts four weeks or more ahead of time.

Based on data from 46 people who took the Breakroom Quiz between December 2024 and May 2026.

Do workers at ADT worry about hours?

Most people don’t worry about getting enough hours.
81% of people report they don’t worry about getting enough hours.
Based on data from 36 people who took the Breakroom Quiz between May 2025 and May 2026.

Do ADT workers get to choose the shifts they work?

Some people don’t get to choose which shifts they work.
50% report that they don’t have enough control over which shifts they work.
Based on data from 36 people who took the Breakroom Quiz between May 2025 and May 2026.

How easy is it for ADT workers to change shifts?

Some people find it hard to change shifts.
60% of people report that it’s hard to change shifts if they need to.
Based on data from 47 people who took the Breakroom Quiz between December 2024 and May 2026.

How easy is it to get time off at ADT?

Most people find it easy to get time off.
75% of people report it’s easy to get time off.
Based on data from 51 people who took the Breakroom Quiz between July 2025 and July 2026.

Do ADT managers change schedules at the last minute?

Most managers don’t change people’s schedules at the last minute.
78% of people say their manager doesn’t change their shift schedule at the last minute.
Based on data from 36 people who took the Breakroom Quiz between May 2025 and May 2026.

Do jobs at ADT spill into time workers aren’t paid for?

Rarely. The job doesn't usually spill into unpaid time.
29% of people report that their job takes up time that they don’t get paid for.
Based on data from 35 people who took the Breakroom Quiz between May 2025 and May 2026.

How easy is it to take sick days at ADT?

Most people find it easy to take sick days.
69% of people report that it’s easy to take time off if they are sick.
Based on data from 59 people who took the Breakroom Quiz between June 2025 and June 2026.

Is working at ADT good if you’re a parent or caregiver?

Only some parents and caregivers say this is a good place to work.
42% of people who care for a child or other relative report this isn’t a good place to work.
Based on data from 43 people who took the Breakroom Quiz between January 2025 and July 2026.

Do people at ADT feel treated with respect by their managers?

Most people feel treated with respect by their managers.
78% of people say they’re treated with respect by their managers.
Based on data from 55 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at ADT get to take their breaks without interruption?

Most people get breaks without interruption.
77% of people report that they get to take their breaks without interruption.
Based on data from 48 people who took the Breakroom Quiz between July 2025 and July 2026.

Is it stressful to work at ADT?

Some people feel stressed out here.
65% of people say they often feel stressed out at work.
Based on data from 54 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people at ADT enjoy their jobs?

Only some people enjoy their job.
34% of people report they don’t enjoy their job.
Based on data from 47 people who took the Breakroom Quiz between June 2025 and June 2026.

Do people at ADT recommend working with their team?

Only some people recommend working with their team.
67% of people report that they wouldn’t recommend working with their immediate team to a friend.
Based on data from 57 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get enough training when they start at ADT?

Some people didn’t get enough training when they started.
52% of people report they didn’t get enough training when they started working here.
Based on data from 56 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people get support to advance at ADT?

Only some people are given support to advance their career here.
In the last year, 44% of people report not being given support to advance their career here.
Based on data from 50 people who took the Breakroom Quiz between July 2025 and July 2026.

Do people think ADT’s headquarters understands what’s happening where they work?

Most people think headquarters doesn’t understand what’s happening where they work.
75% of people think that this employer’s headquarters or owners don’t have a good understanding of what’s really happening where they work.
Based on data from 52 people who took the Breakroom Quiz between July 2025 and July 2026.

Do workers feel well informed about how ADT is doing?

Most people feel well informed about how the company is doing.
71% of people feel that they are kept well informed about how the company is doing as a whole.
Based on data from 55 people who took the Breakroom Quiz between July 2025 and July 2026.
What are the most popular titles at Adt?
What are the most popular cities for Adt jobs?
What are the most popular states for Adt jobs?
What are the most popular categories at Adt?
Infographic showing various job openings at Adt in the United States as of July 2026, with employment types broken down into 100% Full Time. Highlights an 97% Physical, 2% Hybrid, and 1% Remote job distribution.

ADT+ Retention and Customer Service Representative

ADT

Irving, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

ADT rating

7.0

Company rating: 7.0 out of 10

Based on 138 frontline employees who took The Breakroom Quiz

44th of 114 rated security

Job description


What The Role Is:
In this Retention and Customer Service Representative role, you will be a Retention Specialist whose role is to retain a customer who wants to cancel their ADT services. You will play a key role in the growth of our organization by serving as an expert problem solver in a retention and sales capacity.
You will handle a high volume of incoming calls from customers requesting to cancel and act as an expert by proactively identifying opportunities and recommending long-term solutions to keep a customer's business.
The Retention Specialist's number one goal is to provide an award-winning customer experience that increases brand loyalty and retains customers for the long term. A successful retention specialist gets it right the first time by making a situation right and reducing the need for repeat calls or escalations.
This position is fully onsite at our Irving, TX location during training then will be fully remote once graduated from training: 8880 Esters Blvd, Irving, TX.
What's In It for You:
  • Culture is Everything! You are not joining a company - you are joining a family who all share the same goal - Saving Lives.
  • Development, Development, Development! - We are serious about creating a culture of career advancement! We want you to achieve your goals personally and professionally!
  • ADT - It's an Experience! We create an inclusive experience for every employee focused on family, partnership, development, incentives, and fun!

Job Expectations:
  • You will work in a dynamic, collaborative environment, working closely with customers and coworkers.
  • Utilize customer service and sales experience daily
  • Save the business by re-selling customers on the value of ADT and what matters most.
  • Must have sales experience, you will be expected to persuade and upsell customer while reducing customers frustration and displeasure to ultimately saving customers. Escalated calls are a high % of the calls you will receive.
  • Appropriately handle back-to-back calls with care, empathy, compassion, overcoming objections, de-escalation and professionalism to ensure the best customer experience.
  • Use attention to detail, listen to customer clues, to ask the right questions to uncover the issues and/or concerns to save/sell.
  • Leverage exceptional de-escalation skills on difficult escalated calls with a focus on identifying concerns and providing multiple offers to resolve the customer's concern.
  • Retain long-term business for ADT through customer service commitments. Provide the right solution to save the Customer.
  • Use proven problem-solving skills to quickly identify the cause of a cancellation request, create quick calculations to work with the customer to negotiate the right solution.
  • Consistently improve performance and achieve your goals.
  • Ability to multitask; Use several tools (10 +) to help retain our customers and make them customers for life through tools like negotiating a lower rate, crediting them for billing errors, providing service to fix their system, and even selling them additional equipment.
  • Maintain knowledge of ADT policies, products, services, and systems as well as knowledge of the wireless industry, service capabilities, and other security companies.

Job Requirements:
  • Attendance adherence is critical to your success. Training/Onboarding attendance is required for the length of the training program every day for 10 weeks. Any time missed effects your success.
  • Private, undisturbed place to work from home, free from any distractions
  • Designated distraction-free place to work from home
  • High speed internet: DSL, Cable, or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC
    • 5G Home Internet and Fixed wireless internet are not accepted providers.
  • Internet Speeds of at least 50mbps to download and 25mbps to upload.

How Will You Train:
  • During our 8-week program, you will receive daily support from our training and onboarding teams to ensure you are successful.
  • Your learning journey is focused on product knowledge, selling/saving, competition and systems training.
  • Our training program focuses on training that equips you to be the expert within ADT to ensure you meet and exceed your sales targets, which increases your bonus potential.
  • We provide development to advance your career with other internal roles and opportunities for your long-term success.

We're looking for someone with these skills:
  • The ability to work with numerous screens and programs open to help resolve customer issues.
  • Experience in Sales, Customer Retention, Customer experience, and retaining customers' loyalty to a product or service
  • Be able to interpret contracts and communicate terms and conditions
  • Perform quick calculations
  • Active listening
  • Negotiation Skills

Knowledge, Skills and Abilities:
  • 2 plus years: in a sales role, in which you had to sell or save a customer, selling and/or saving customers in a company tied to performance
  • 2 plus years: Call Center Customer Service / Sales Experience
  • High school diploma, GED, college degree or some college experience

Schedule:
  • Our department is closed on weekends and most holidays, allowing our employees to enjoy every weekend off!

Pay and Benefits:
  • Paid Training
  • Full benefits on the 1st of the month after 31days of employment
  • Energetic and engaging work environments
  • Medical, Dental, Vision, 401(k) with employer matching
  • Paid vacation time
  • Tuition reimbursement, employee referral bonuses
  • A culture of coaching, development, and career growth opportunities

Pay and Benefits Disclosure:
  • The starting hourly rate for this position is $18.00 per hour and will reach $21.00 per hour after 180 days of employment. (You will receive incremental increases of .50 every 30 days until the rate of $21.00 is reached).
  • We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.

The anticipated end date for application submission is 8.19.26. The role is scheduled to start 9.14.26.
Why Choose ADT?
At ADT it's more than a job, it's a noble purpose that defines us. We are the leading provider of electronic security, interactive home and business automation and monitoring services for residences and small businesses in the United States. Every employee, from our executive leadership team to our support centers are united under one noble purpose, we help save lives for a living. We are everyday heroes. You are doing more than earning a paycheck, you're in an important role that makes an impact in the lives of our customers every single day. Join a company of individuals with passion, commitment, drive and ambition, using and developing our talents for good at work, home and our communities.
Check out more about life at ADT here.
About the Team
Company Overview:
ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT
Check out more about life at ADT here.

What ADT employees say

Pay

Benefits

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Get the full story on Breakroom

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About ADT

Sourced by ZipRecruiter

At ADT Commercial, we are in the business of helping people and organizations to protect what matters most to them. Building upon ADT's 145-year legacy, we secure the livelihoods and futures of critical commercial environments, retail location, educational campuses, healthcare facilities and financial institutions across the U.S. as an industry-leading security, fire and life safety systems integrator. We strive to have the most experienced and technically trained and talented teams in the industry, driven by excellence at every turn. At ADT Commercial, we truly believe that our people are the difference - for our organization, the customers we serve and the communities we protect. When you're a part of ADT Commercial, you'll have the opportunity to be a part of that difference every day. With more than 300 locations, a deep national presence, and comprehensive portfolio of solutions and services, our employees are always poised for career advancement and growth. For more information, visit www.adtcommercial.com or follow us on LinkedIn and Facebook.

Industry

Personal services

Company size

10,000+ Employees

Headquarters location

Boca Raton, FL, US

Year founded

1874

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