Addison Group
Addison Group

51 Addison Group Jobs Hiring in Spring Grove, IL

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion ...

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion ...

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion ...

Concierge (2nd Shift)

Mundelein, IL · On-site

$18 - $20/hr

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion ...

Junior Paralegal

Mundelein, IL · On-site

$50K - $60K/yr

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion ...

Corporate Paralegal

Mundelein, IL · On-site

$90K - $120K/yr

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion ...

HR Manager

Vernon Hills, IL · On-site

$45 - $50/hr

Addison Group is partnering with our client to identify an experienced Contract Human Resources Manager to provide leadership across key HR functions during a transitional period. This is a hands-on ...

Systems Administrator

Mundelein, IL · On-site

$100K - $110K/yr

Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age ...

Demand Planning Coordinator

Waukegan, IL · On-site

$85K - $115K/yr

Demand Planning Coordinator, Liquids Employment Status: Full-Time, Salaried/Exempt Location: Waukegan, IL Schedule: Onsite daily Monday through Friday from 8 am - 5 pm CT. Salary: $85,000 - $115,000 ...

Service Manager - North America A global leader in premium commercial cooking equipment is seeking a Service Manager to lead North American service operations. This position oversees technical ...

Looking for a Service Manager to lead technical support, warranty operations, and field service performance across North America. This is a highly visible leadership role where you'll manage a team ...

Personal Assistant

Lake Zurich, IL · On-site

$31 - $36/hr

Job Title: Executive & Personal Assistant Industry: Manufacturing Location (City, State): Lake Zurich, IL Pay: $31-36/hour Work Schedule: Monday-Friday | Standard business hours | 100% Onsite ...

Manufacturing Data Analyst Employment Status: Full-Time, Salaried/Exempt Location: Waukegan, IL Schedule: Onsite daily Monday through Friday from 8 am - 5 pm CT. Salary: $75,000 - $95,000 Position ...

Purchasing Manager

Waukegan, IL · On-site

$80K - $125K/yr

Title: Purchasing Manager Employment Status : Full-Time, Exempt Schedule /Location: Onsite daily 8 am - 5 pm CT in Waukegan, IL Salary Range : $80,000 - $125,000 Position Overview The Purchasing ...

Buyer

Waukegan, IL · On-site

$70K - $90K/yr

Buyer Employment Status: Full-Time, Salaried/Exempt Location: Waukegan, IL Schedule: Onsite daily Monday through Friday from 8 am - 5 pm CT. Salary: $70,000 - $90,000 Position Overview The Buyer ...

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Addison Group Jobs Information

What is it like to work at Addison Group?

Addison Group is a professional staffing agency that values a collaborative and dynamic work environment, fostering a culture of teamwork and innovation.

The company's structure is designed to support the growth and development of its employees, with opportunities for advancement and professional growth within the organization. Addison Group's mission is to provide exceptional service to its clients and candidates, while also promoting a positive and inclusive work environment.

Working at Addison Group may appeal to individuals who are passionate about the staffing industry and are looking for a challenging and rewarding career opportunity, with opportunities for professional development and advancement in a fast-paced and dynamic work environment.

What makes Addison Group an attractive place to work?

Addison Group is a leading staffing and recruitment agency that has established itself as a trusted partner in the industry, providing innovative solutions to businesses and job seekers alike. The company's workplace culture values collaboration, innovation, and employee growth, offering a dynamic and supportive environment that fosters professional development and teamwork. By joining Addison Group, individuals can leverage opportunities for career advancement, skill-building, and making a meaningful impact in the industry, making it an attractive choice for those seeking a fulfilling and challenging work experience.
Infographic showing various job openings at Addison Group in Spring Grove, IL as of August 2026, with employment types broken down into 14% Full Time, and 86% Contract. Highlights an 100% Physical job distribution.

Service Manager

Addison Group

Vernon Hills, IL • On-site

Full-time

Medical, Dental, Retirement, PTO

Re-posted 3 days ago


Job description

Title: Service Manager
Onsite: Monday-Friday
Location: Northwest Suburbs - Chicagoland
Salary: $90,000-$110,000 + Bonus
Benefits: Healthcare, Dental, PTO, 401k
Position Overview
We are seeking an experienced Service Manager to lead all service operations for a growing manufacturer of commercial foodservice equipment. This individual will oversee technical support, field service operations, warranty administration, service quality, and customer satisfaction while managing both internal technicians and third-party service providers. The ideal candidate combines strong technical expertise with proven leadership experience and a passion for delivering exceptional customer service.
Key Responsibilities
  • Lead all service operations, including technical support, dispatching, work order management, customer communication, and issue resolution.
  • Serve as the primary escalation point for complex equipment troubleshooting and technical issues.
  • Manage warranty claims, approvals, reporting, and cost control initiatives.
  • Monitor and improve key service metrics, including:
    • Response times
    • First-time fix rates
    • Customer satisfaction
    • Warranty costs
    • Cost per service claim
  • Lead, coach, and develop internal service technicians while coordinating with parts and warehouse teams.
  • Manage third-party service agencies, including qualification, onboarding, training, compliance, and performance management.
  • Develop and maintain technical documentation, service procedures, training programs, and technician certification standards.
  • Oversee parts inventory, RMAs, supplier claims, equipment modifications, and service-related inventory planning.
  • Ensure service and warehouse operations are safe, organized, and operating efficiently.
  • Drive continuous improvement initiatives to enhance service quality and operational performance.

Qualifications
  • 5+ years of experience in service management, technical support, or field service operations.
  • Experience supporting complex electromechanical systems required.
  • Strong mechanical and electrical troubleshooting skills.
  • Experience managing technicians and third-party service organizations.
  • Proven success improving service KPIs, customer satisfaction, response times, and warranty performance.
  • Experience with CRM, ERP, field service management, or KPI reporting systems.
  • Excellent leadership, communication, organizational, and customer service skills.
  • Technical degree or diploma in Engineering, Industrial Technology, or a related field preferred.
  • Valid driver's license with the ability to travel domestically as needed.

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.