Tier 3 Technician
Washington, DC · On-site
Work with the security operations team to provide security service support (ex., firewall, Microsoft Defender and endpoint management tools, web/email appliances, etc.). Scan and analyze infected ...
30 Aac Operations Manager Jobs Hiring Near You
Tier 3 Technician
Washington, DC · On-site
Work with the security operations team to provide security service support (ex., firewall, Microsoft Defender and endpoint management tools, web/email appliances, etc.). Scan and analyze infected ...
Business Analyst
Washington, DC · Hybrid
... management, testing, maintenance, and modernization. Develop recommendations to improve operational efficiency, customer service, system integration, and elimination of manual or duplicate processes.
Business Analyst
Washington, DC · Hybrid
... management, testing, maintenance, and modernization. Develop recommendations to improve operational efficiency, customer service, system integration, and elimination of manual or duplicate processes.
AV/VTC Technician
Washington, DC · On-site
Support video editing and post-production, video switching, camera operations, graphic design ... Responsibilities include scheduling and managing virtual meetings, coordinating connections between ...
AV/VTC Technician
Washington, DC · On-site
Support video editing and post-production, video switching, camera operations, graphic design ... Responsibilities include scheduling and managing virtual meetings, coordinating connections between ...
Network Engineer
Washington, DC · On-site
Supports the daily operations of the agency's network infrastructure. This role focuses on ... Manager tools. Create and update SOPs and various configuration tracking documents on a regular ...
Network Engineer
Washington, DC · On-site
Supports the daily operations of the agency's network infrastructure. This role focuses on ... Manager tools. Create and update SOPs and various configuration tracking documents on a regular ...
... operations for executive meetings, conferences, webinars, training sessions, live events, and ... and change management processes and participate in after-hours/on-call support as required.
... operations for executive meetings, conferences, webinars, training sessions, live events, and ... and change management processes and participate in after-hours/on-call support as required.
IT Specialist Sr Perform advanced systems installation, operation, integration, and troubleshooting ... Perform Tier III troubleshooting, optimization, and performance management of Internet Protocol (IP ...
IT Specialist Sr Perform advanced systems installation, operation, integration, and troubleshooting ... Perform Tier III troubleshooting, optimization, and performance management of Internet Protocol (IP ...
Network Engineer
Bethesda, MD · On-site
Manages, coordinates, and performs many aspects of network resource planning, analysis of needs and services and participates in operation and administration of the LAN/WAN infrastructure. This ...
Network Engineer
Bethesda, MD · On-site
Manages, coordinates, and performs many aspects of network resource planning, analysis of needs and services and participates in operation and administration of the LAN/WAN infrastructure. This ...
AV/VTC Technician
Washington, DC · On-site
Provide operational support for video teleconferencing and collaboration platforms, including ... Responsibilities include scheduling and managing virtual meetings, coordinating connections between ...
AV/VTC Technician
Washington, DC · On-site
Provide operational support for video teleconferencing and collaboration platforms, including ... Responsibilities include scheduling and managing virtual meetings, coordinating connections between ...
Business Analyst
Washington, DC · Hybrid
... management, testing, maintenance, and modernization. · Develop recommendations to improve operational efficiency, customer service, system integration, and elimination of manual or duplicate ...
Business Analyst
Washington, DC · Hybrid
... management, testing, maintenance, and modernization. · Develop recommendations to improve operational efficiency, customer service, system integration, and elimination of manual or duplicate ...
Network Engineer
Washington, DC · On-site
Supports the daily operations of the agency's network infrastructure. This role focuses on ... Manager tools. Create and update SOPs and various configuration tracking documents on a regular ...
Network Engineer
Washington, DC · On-site
Supports the daily operations of the agency's network infrastructure. This role focuses on ... Manager tools. Create and update SOPs and various configuration tracking documents on a regular ...
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Tier 3 Technician
Washington, DC • On-site
AAC
• 51 - 200 employees51 - 200 employees
Full-time
Posted 28 days ago
Job description
Resolves hardware, software, or telecommunications problems that require extensive and detailed analysis to remedy; or problems that require authorization and/or action by IT management to resolve. Requires a high level of expertise of the associated applications and the supported business practices, business rules, business policies, legacy systems, and the transactional flow of data throughout the applications. Address project-based work to include the testing, packaging, and deployment of new hardware and/or software and often will require dedicated support for the duration of projects. Assist in systems integration and configuration management testing, baselining, and updating configurations, configuration analyses, recommended solutions, documentation, and implementation of desktop configuration solutions. Documents, tracks, resolves, and reports on incidents and requests using the ITSM. Has advanced technical skills and understanding of the technical environment, including applications, operating systems, machine configurations, and networked devices. Advanced experience troubleshooting and resolving core IT services. Escalates incident to the appropriate technical team when the incident cannot be resolved by Tier 3.
This position requires full-time on-site support.
Other duties may include but are not limited to:
Work with the security operations team to provide security service support (ex., firewall, Microsoft Defender and endpoint management tools, web/email appliances, etc.).
Scan and analyze infected desktops to identify malware
Hardening network devices by applying security baseline configurations and assist in incident response activities
Provide decryption/encryption support for current encryption software.
Generate security policies and procedures as directed.
Assist in evaluating new services, processes, and technologies
Work with system and application owners to remediate reoccurring issues.
Develop and provide end-user training and guidance.
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