IT Service Manager
Vienna, VA · On-site
AAC Inc. is a company seeking an IT Service Manager to oversee IT service management and operations. The role involves managing multi-tier technical support operations and analyzing metrics to ...
30 Aac Operations Manager Jobs Hiring Near You
IT Service Manager
Vienna, VA · On-site
AAC Inc. is a company seeking an IT Service Manager to oversee IT service management and operations. The role involves managing multi-tier technical support operations and analyzing metrics to ...
Sr Director of Growth
Vienna, VA · On-site
Supervise and mentor AAC's Business Development staff. * Establish measurable goals and KPIs. * Improve BD processes and CRM discipline. * Foster collaboration across capture, proposals, operations ...
Sr Director of Growth
Vienna, VA · On-site
Supervise and mentor AAC's Business Development staff. * Establish measurable goals and KPIs. * Improve BD processes and CRM discipline. * Foster collaboration across capture, proposals, operations ...
Sr Director of Growth
Vienna, VA · Hybrid
$175K - $215K/yr
Supervise and mentor AAC's Business Development staff. * Establish measurable goals and KPIs. * Improve BD processes and CRM discipline. * Foster collaboration across capture, proposals, operations ...
Sr Director of Growth
Vienna, VA · Hybrid
$175K - $215K/yr
Supervise and mentor AAC's Business Development staff. * Establish measurable goals and KPIs. * Improve BD processes and CRM discipline. * Foster collaboration across capture, proposals, operations ...
Sr Director of Growth
Vienna, VA · Hybrid
$175K - $215K/yr
Supervise and mentor AAC's Business Development staff. * Establish measurable goals and KPIs. * Improve BD processes and CRM discipline. * Foster collaboration across capture, proposals, operations ...
Sr Director of Growth
Vienna, VA · Hybrid
$175K - $215K/yr
Supervise and mentor AAC's Business Development staff. * Establish measurable goals and KPIs. * Improve BD processes and CRM discipline. * Foster collaboration across capture, proposals, operations ...
Junior Network Engineer
Washington, DC · On-site
$80K - $100K/yr
Supports the daily operations of the agency's network infrastructure. This role focuses on ... AAC Inc has 100 total employees at client sites across the U.S.. Since 1983, AAC has assisted our ...
Quick apply
Junior Network Engineer
Washington, DC · On-site
$80K - $100K/yr
Supports the daily operations of the agency's network infrastructure. This role focuses on ... AAC Inc has 100 total employees at client sites across the U.S.. Since 1983, AAC has assisted our ...
Junior Network Engineer
Washington, DC · On-site
$80K - $100K/yr
Supports the daily operations of the agency's network infrastructure. This role focuses on ... AAC Inc has 100 total employees at client sites across the U.S.. Since 1983, AAC has assisted our ...
Quick apply
Junior Network Engineer
Washington, DC · On-site
$80K - $100K/yr
Supports the daily operations of the agency's network infrastructure. This role focuses on ... AAC Inc has 100 total employees at client sites across the U.S.. Since 1983, AAC has assisted our ...
AAC is seeking Senior Security Analyst focusing on Vulnerability Management to join our security ... Analyze, prioritize, and track remediation of vulnerabilities in coordination with IT operations ...
AAC is seeking Senior Security Analyst focusing on Vulnerability Management to join our security ... Analyze, prioritize, and track remediation of vulnerabilities in coordination with IT operations ...
AAC Inc is seeking a highly skilled and motivated Systems Administrator to support efforts at the ... MCCOG provides centralized management and protection of Marine Corps networks, ensuring the ...
AAC Inc is seeking a highly skilled and motivated Systems Administrator to support efforts at the ... MCCOG provides centralized management and protection of Marine Corps networks, ensuring the ...
Cyber Security Specialist Mid AAC Inc is seeking a highly skilled and motivated professional to ... including operation of Electronic Key Management System (EKMS) and maintenance of Public Key ...
Cyber Security Specialist Mid AAC Inc is seeking a highly skilled and motivated professional to ... including operation of Electronic Key Management System (EKMS) and maintenance of Public Key ...
AAC is seeking Senior Security Analyst focusing on Vulnerability Management to join our security ... s and system owners. · Maintain scan schedules, asset groups, scan policies dashboards, and ...
AAC is seeking Senior Security Analyst focusing on Vulnerability Management to join our security ... s and system owners. · Maintain scan schedules, asset groups, scan policies dashboards, and ...
Media Operations Technician
Bethesda, MD · On-site
Support day-to-day audiovisual and media operations across conference rooms, collaboration spaces ... Help manage and maintain conference rooms, auditoriums, and shared media spaces. Coordinate with ...
Media Operations Technician
Bethesda, MD · On-site
Support day-to-day audiovisual and media operations across conference rooms, collaboration spaces ... Help manage and maintain conference rooms, auditoriums, and shared media spaces. Coordinate with ...
Network Unified Communications Design Engineer Senior with Security Clearance
Aiea, HI · On-site
$101K - $138K/yr
AAC Inc is seeking a highly skilled and motivated professional to join our team as a Network ... MCCOG provides centralized management and protection of Marine Corps networks, ensuring the ...
Network Unified Communications Design Engineer Senior with Security Clearance
Aiea, HI · On-site
$101K - $138K/yr
AAC Inc is seeking a highly skilled and motivated professional to join our team as a Network ... MCCOG provides centralized management and protection of Marine Corps networks, ensuring the ...
Helpdesk Manager
Washington, DC · On-site
Responsible for managing day-to-day operation and direct supervision of all service desk and program personnel. Ensure that contract requirements and contract AQLs/SLAs are met. Interfaces ...
Helpdesk Manager
Washington, DC · On-site
Responsible for managing day-to-day operation and direct supervision of all service desk and program personnel. Ensure that contract requirements and contract AQLs/SLAs are met. Interfaces ...
IT Service Manager
Vienna, VA · On-site
Oversees IT service delivery operations across contracted support teams, ensuring compliance with ... Manage day-to-day IT support operations and personnel across all tiers. Monitor SLA performance ...
IT Service Manager
Vienna, VA · On-site
Oversees IT service delivery operations across contracted support teams, ensuring compliance with ... Manage day-to-day IT support operations and personnel across all tiers. Monitor SLA performance ...
Lead rehearsals and live event operations while monitoring audio, video, presentations, streaming ... Support incident, problem, and change management processes and participate in after-hours/on-call ...
Lead rehearsals and live event operations while monitoring audio, video, presentations, streaming ... Support incident, problem, and change management processes and participate in after-hours/on-call ...
Lead rehearsals and live event operations while monitoring audio, video, presentations, streaming ... Support incident, problem, and change management processes and participate in after-hours/on-call ...
Lead rehearsals and live event operations while monitoring audio, video, presentations, streaming ... Support incident, problem, and change management processes and participate in after-hours/on-call ...
... operations for executive meetings, conferences, webinars, training sessions, live events, and ... Support incident, problem, and change management processes and participate in after-hours/on-call ...
... operations for executive meetings, conferences, webinars, training sessions, live events, and ... Support incident, problem, and change management processes and participate in after-hours/on-call ...
Manages, coordinates, and performs many aspects of network resource planning, analysis of needs and services and participates in operation and administration of the LAN/WAN infrastructure. This ...
Manages, coordinates, and performs many aspects of network resource planning, analysis of needs and services and participates in operation and administration of the LAN/WAN infrastructure. This ...
Network Engineer
Rockville, MD · On-site
Manages, coordinates, and performs many aspects of network resource planning, analysis of needs and services and participates in operation and administration of the LAN/WAN infrastructure. This ...
Network Engineer
Rockville, MD · On-site
Manages, coordinates, and performs many aspects of network resource planning, analysis of needs and services and participates in operation and administration of the LAN/WAN infrastructure. This ...
IT Service Manager
Washington, DC · On-site
Oversees IT service delivery operations across contracted support teams, ensuring compliance with ... Responsibilities may include, but are not limited to: · Manage day-to-day IT support operations ...
IT Service Manager
Washington, DC · On-site
Oversees IT service delivery operations across contracted support teams, ensuring compliance with ... Responsibilities may include, but are not limited to: · Manage day-to-day IT support operations ...
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IT Service Manager
Vienna, VA • On-site
AAC Inc.
• 51 - 200 employees51 - 200 employees
Full-time
Re-posted 9 days ago
Job description
Job Summary:
AAC Inc. is a company seeking an IT Service Manager to oversee IT service management and operations. The role involves managing multi-tier technical support operations and analyzing metrics to identify improvement opportunities.
Qualifications:
Required:
• BS in IT or related field (preferred) and a minimum of five years of IT service management or IT operations leadership experience.
• Strong knowledge of ITIL-based service management frameworks.
• Experience overseeing multi-tier technical support operations and interfacing with other enterprise support, systems engineering, and infrastructure teams.
• The ability to analyze metrics and operational data to identify improvement opportunities.
• ITSM platform system experience required (BMC or ServiceNow).
• Must obtain an agency public trust suitability determination prior to start date.
• Excellent verbal and written communication and stakeholder-facing skills.
• Requires comprehensive experience supporting enterprise IT environments. Experience supporting a complex Federal agency enterprise is a plus.
• Ability to support high-priority and time-sensitive escalations.
• Must have a positive and patient customer service attitude.
Preferred:
• ITIL 4 and PMP or Scrum Master certifications are preferred but not required.
Company:
AAC (www.aac.com) is a Veteran-owned small business headquartered in Tysons Corner, VA. Founded in 1983, the company is headquartered in Vienna, USA, with a team of 201-500 employees. The company is currently Growth Stage.
AAC Inc. is a company seeking an IT Service Manager to oversee IT service management and operations. The role involves managing multi-tier technical support operations and analyzing metrics to identify improvement opportunities.
Qualifications:
Required:
• BS in IT or related field (preferred) and a minimum of five years of IT service management or IT operations leadership experience.
• Strong knowledge of ITIL-based service management frameworks.
• Experience overseeing multi-tier technical support operations and interfacing with other enterprise support, systems engineering, and infrastructure teams.
• The ability to analyze metrics and operational data to identify improvement opportunities.
• ITSM platform system experience required (BMC or ServiceNow).
• Must obtain an agency public trust suitability determination prior to start date.
• Excellent verbal and written communication and stakeholder-facing skills.
• Requires comprehensive experience supporting enterprise IT environments. Experience supporting a complex Federal agency enterprise is a plus.
• Ability to support high-priority and time-sensitive escalations.
• Must have a positive and patient customer service attitude.
Preferred:
• ITIL 4 and PMP or Scrum Master certifications are preferred but not required.
Company:
AAC (www.aac.com) is a Veteran-owned small business headquartered in Tysons Corner, VA. Founded in 1983, the company is headquartered in Vienna, USA, with a team of 201-500 employees. The company is currently Growth Stage.
About AAC
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