1 15Five Customer Success Manager Jobs Hiring Near You

15Five is the AI-powered performance management platform built for business impact. 15Five's AI-powered all-in-one people management system is easy to use,delivers effortless insights, and enables managers to lead with impact so that companies and their people can thrive. Within the flow of work, HR leaders are empowered with data-driven insights and recommendations while managers are transformed into change-makers, accelerating engagement, performance, and retention. 15Five combines generative AI, custom analytics, and human-centered principles within a complete platform, including 360° performance reviews, engagement surveys, goal tracking, manager coaching and training, and ongoing feedback tools like guided 1-on-1s and check-ins.
A career at 15Five is the chance to have high impact in a fast paced, remote startup environment that operates with focus, urgency, and accountability. Every role and every hire meaningfully impacts our trajectory.
We're a high-performance, high-purpose team that gives you the chance to Build the Future of Work. We run on High Standards and High Support - holding a high bar for results, ownership, clarity, and disciplined execution, while investing in manager enablement, skill development, and whole-person care. We are committed to a No B.S. environment, meaning we anchor ourselves in truth, course-correct in real time, and expect people to lean into direct conversations. We are focused on ensuring every 15Fiver can Work in the Future and that starts with proactively using AI across all aspects of your role to increase leverage, speed, and impact.
If you're energized by a fast pace, high standards, and high accountability for yourself and others, you'll thrive here and we encourage you to apply.
15Five is looking for a Director of Product to lead product and design, reporting directly to our CTO. This role sits at the center of 15Five's push to be AI-native across product, ops, and go-to-market. You'll partner with the CTO to bring our strategic vision to life through a team of Product Managers and Designers. This is a hands-on leadership role where you are both an active coach of your team while staying close to lead our product work, sell the roadmap to customers, guide technical tradeoffs with engineering, and embed AI into how your org builds product day to day.
You'll thrive here if you're obsessed with customer outcomes over shipped features, want to build AI+Human led work intelligence rather than just manage people, and are energized by fast-paced, high-accountability environments. If you've led a product for complex B2B SaaS (HR tech or AI-first a plus), have real hands-on AI product and tooling experience (not just awareness of it), and can influence execs while still rolling up your sleeves then this is the role for you.
We're fully remote and looking for candidates in the central or eastern US time zones.
RESPONSIBILITIES

• Lead and develop a team of Product Managers and Product Designers, serving as both a coach and an hands-on product leader.
• Partner with the CTO and executive team to define and execute product strategy aligned with company goals.
• Own multiple strategic initiatives from discovery through customer adoption, ensuring successful execution and business impact.
• Drive product prioritization and decision-making using customer insights, data, technical considerations, and company strategy.
• Champion selling the roadmap and future vision directly to customers.
• Collaborate closely with Engineering, Design, AI, Data, Sales, Marketing, Customer Experience, Account Management, and other business leaders to deliver exceptional customer outcomes.
• Foster a high-performing product organization with a culture of ownership, innovation, collaboration, and continuous improvement.
• Stay at the forefront of AI technologies, tools, and best practices, championing AI-first product development and embedding AI into daily product management practices.
• Maintain a strong understanding of technology and architecture to effectively partner with engineering and guide technical product decisions.

REQUIRED EXPERIENCE /COMPETENCIES / ATTRIBUTES

• 5+ years of experience managing Product Managers and building high-performing product teams.
• Proven success leading product strategy and execution for complex B2B SaaS products.
• Experience in HR technology, enterprise SaaS, AI-first, or data-centric companies.
• Strong strategic thinking with the ability to balance customer needs, business objectives, and technical constraints.
• Solid understanding of modern software architecture and the ability to collaborate effectively with engineering leaders.
• Extensive hands-on experience using AI tools and frameworks as part of daily product management, with a passion for staying current on emerging AI trends and technologies.
• Excellent communication, collaboration, and stakeholder management skills, with experience influencing executive-level decisions.

Signs You're the Right Fit for this Role

• You are obsessed with creating amazing experiences for customers
• You want to be hands-on with product development and people development
• You want to build and be part of human + AI agent teams
• You understand that releasing a feature is the midpoint of ensuring that it's adopted
• You want to work in a fast-paced, startup environment
• You enjoy iterating product development with customers to maximize value

We encourage you to apply if the role is a fit or if it's something you could grow into in the next 1-2 years - we're open to considering a Senior Manager level for the right candidate.
Salary Range Details
This role's Total Rewards package includes annual base salary along with participation in an annual discretionary company bonus program, new hire equity awards, and comprehensive benefit and wellbeing offerings.
This role has an base salary range of $160,000 - $220,000/annually.
Final compensation decisions will be evaluated at the time of offer and may vary based on level and geographic location, in alignment with 15Five's Compensation Philosophy.
We offer amazing benefits that align with our values and culture at 15Five.
Your Health & Wellbeing
Medical, dental, vision with 15Five cost subsidy
Employer paid Short-Term, Long-Term Disability, and Term LifeFamily planning support with enhanced medical plans and consultation programs
Inclusive Benefits Stipend
Access to mental health and wellness resources
Your Life
Flexible Time Off Program
Generous paid leave for new parents
Military leave
Paid Company Holidays
Sabbatical Program
Your Future
401K with 4% Matching after 6 months
Your Work Life
Remote work
Work with experts in leadership, culture, and personal development
For more information see:
Our Mission, Vision, & Values -https://www.15five.com/about
Our People and Culture -https://www.15five.com/about/careers
Our Personal & Professional Development Resources -https://www.15five.com/resources/content-library
Reading over the role description and feeling like you don't check every box? That's okay; if you think you have what it takes but don't necessarily meet all the criteria, please apply-you could be exactly who we are looking for!
15Five follows equitable hiring practices. Our compensation programs are designed to attract, motivate, and retain talented employees who are highly engaged, high performing, and have an exceptional impact on the business and our customers.
The salary range displayed on each job posting reflects the target for new hire salaries for the role across all US locations. Within the range, individual pay is determined by budget allocated for the role and additional factors, including job-related competencies and skills, experience, and relevant education or training. Please note that the compensation details listed in US job postings do not reflect added total compensation including equity or benefits.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.