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One Love Agency

Director of Refugee Programs

Nampa, ID · On-site

$55K - $75K/yr

Training & development * 401(k) matching Director of Refugee Programs Location: Idaho (Communication Between Offices Required) Position Type: Full-Time Schedule: Monday-Friday Lead Programs That ...

One Love Agency

Refugee Program Administrator

Nampa, ID · On-site

$18 - $21/hr

Competitive salary Refugee Program Administrator Location: Nampa, Idaho Position Type: Full-Time Schedule: Monday-Friday, 9:00 AM-5:00 PM Help Refugee Families Access Care, Resources, and Opportunity ...

One Love Agency

Director of Refugee Programs

Birdsnest, VA · On-site

$55K - $75K/yr

The Director of Refugee Programs serves as the operational leader for all refugee programming. This position works closely with executive leadership, office managers, clinicians, interpreters, and ...

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A refugee is a person who has been forced to flee their home country due to war, persecution, violence, or other life-threatening circumstances. Refugees often cannot return home safely because of their race, religion, nationality, membership in a particular social group, or political opinion. International law, including the 1951 Refugee Convention, provides protection and certain rights to refugees. They may seek asylum in another country and are entitled to humanitarian assistance and protection until it is safe for them to return or they are resettled elsewhere.

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To thrive as a Refugee Resettlement Case Manager, you need a background in social work, human services, or a related field, often with a relevant degree or certification. Familiarity with case management software, immigration documentation systems, and government or NGO protocols is typically required. Exceptional cultural sensitivity, problem-solving, and communication skills help build trust with clients and coordinate support services. These abilities are essential for effectively guiding refugees through complex resettlement processes and helping them achieve self-sufficiency.

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As a Refugee Case Worker, you will typically work within a multidisciplinary team that includes social workers, legal advisors, health professionals, and community volunteers. Collaboration is essential to provide holistic support, from securing housing and employment to facilitating access to healthcare and education. Regular team meetings and coordinated case management are common, ensuring each refugee's unique needs are addressed efficiently. Navigating cultural differences and complex bureaucratic processes can be challenging, but ongoing training and peer support are often available to help you succeed and grow in the role.
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Infographic showing various Refugee job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 1% As Needed, 92% Full Time, 2% Part Time, 1% Contract, and 3% Nights. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $40,689 per year, or $19.6 per hour.

Director of Refugee Programs

Nampa, ID • On-site

One Love Agency
Offices of Mental Health Practitioners • 11 - 50 employees
Learn more about One Love Agencyexternal

$55K - $75K/yr

Full-time

Medical, Retirement, PTO

Re-posted yesterday

Job description

Benefits:
  • Health Reimbursement Agreement (HRA)
  • Paid time off
  • Training & development
  • 401(k) matching

Director of Refugee ProgramsLocation: Idaho (Communication Between Offices Required)
Position Type: Full-Time
Schedule: Monday–Friday
Lead Programs That Create Hope, Stability, and Opportunity
One Love Agency is seeking an experienced, compassionate, and strategic leader to serve as our Director of Refugee Programs. This individual will oversee the growth, operations, and success of our refugee services across the organization while ensuring exceptional client care, operational excellence, compliance, and strong community partnerships.
The Director of Refugee Programs serves as the operational leader for all refugee programming. This position works closely with executive leadership, office managers, clinicians, interpreters, and community organizations to ensure services remain culturally responsive, financially sustainable, and aligned with One Love Agency's mission of instilling hope through collaborative and individualized care.
While clinical licensure is welcomed, it is not required. The ideal candidate is an exceptional leader with experience working alongside refugee and immigrant communities and possesses strong operational, organizational, and relationship-building skills.
Why Join One Love Agency?
  • Lead one of Idaho's largest and most impactful refugee behavioral health programs.
  • Help shape services that improve the lives of refugee and immigrant families.
  • Collaborate with passionate leaders who value innovation, accountability, and compassion.
  • Build lasting partnerships throughout the refugee community.
  • Influence program growth and strategic development.
  • Opportunities for executive leadership growth within a rapidly expanding organization.
Primary ResponsibilitiesProgram Leadership & Operations
  • Provide leadership and oversight for all refugee programs across One Love Agency.
  • Ensure consistent operations across refugee offices and service locations.
  • Develop systems that improve efficiency, communication, and client outcomes.
  • Monitor staffing needs and collaborate with leadership on recruitment and workforce planning.
  • Support office managers and supervisors in maintaining high-performing refugee teams.
  • Assist in developing new refugee initiatives and expanding services into additional communities.
Community & Partnership Development
  • Build and maintain strong relationships with refugee resettlement agencies, healthcare providers, schools, community organizations, and government partners.
  • Represent One Love Agency at community meetings, coalitions, and outreach events.
  • Identify opportunities for collaboration, grants, and program expansion.
  • Serve as a trusted liaison between refugee communities and agency leadership.
Staff Leadership & Development
  • Provide leadership, coaching, and support to refugee program staff.
  • Foster a culture of accountability, collaboration, and continuous improvement.
  • Assist with onboarding, training, and professional development.
  • Support interpreter services and ensure culturally responsive communication throughout the organization.
Compliance & Quality Improvement
  • Ensure refugee programs remain compliant with Medicaid, agency, and regulatory requirements.
  • Monitor documentation quality, authorizations, assessments, and required reporting.
  • Partner with compliance and clinical leadership to identify opportunities for improvement.
  • Utilize data and performance metrics to strengthen program effectiveness.
Strategic Growth
  • Collaborate with executive leadership to develop long-term strategies for refugee services.
  • Identify opportunities to increase access to behavioral health services.
  • Monitor productivity, referrals, program utilization, and community needs.
  • Assist with budgeting, resource planning, and operational forecasting.
Qualifications
  • Bachelor's degree preferred; equivalent leadership experience considered.
  • Experience working with refugee, immigrant, or multicultural populations strongly preferred.
  • Leadership or management experience in behavioral health, healthcare, nonprofit, or human services.
  • Strong understanding of program operations and community partnerships.
  • Excellent organizational, communication, and problem-solving abilities.
  • Ability to manage multiple priorities while maintaining a high level of professionalism.
  • Ability to provide your own iPad or laptop for charting.
  • Comfortable working with diverse cultural and linguistic communities.
Preferred Qualifications
  • Licensed behavioral health professional (LPC, LCSW, LCPC, LMFT, etc.) preferred but not required.
  • Experience supervising multidisciplinary teams.
  • Knowledge of Medicaid programs and behavioral health regulations.
  • Experience with program development and operational leadership.
  • Grant management or community partnership experience.
  • Bilingual or multilingual abilities are highly valued.
Compensation
  • Competitive salary based on experience and qualifications.
  • Leadership position with opportunities for advancement.
  • Professional development and continuing education support.
  • Collaborative executive leadership environment.
  • Opportunity to shape the future of refugee behavioral health services throughout Idaho.