Zeiss Customer Support Jobs (NOW HIRING)

About Us:

How many companies can say they've been in business for over 180 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region: This position is located in Bloomfield, CT. Hybrid position with ability and willingness to travel in the USA and internationally (35-50%).

What's the role?

Field Applications Engineers assist our customers and our Zeiss sales team with pre-sales activities such as product demonstration and sales support, as well as post-sales activities such as helping customers with understanding and applying our hardware and software systems. This support is provided in a variety of ways, including product demonstration, formal and custom training classes, telephone and on-site support, programming and measurement services. This important consultative role requires professional conduct and customer orientation at all times.

Sound Interesting?

Here's what you'll do:

• Provide technical consultation to field sales personnel and the Industrial Metrology (IM)

• dealer network in matters relating to advanced applications and systems.

• Facilitate the flow and accuracy of technical information to the field sales force.

• Maintain a focus on advanced applications and new ZEISS technology.

• Support the introduction of new products into the North American Market.

• Provide technical training programs to the field sales personnel and IM dealer network.

• Plan, prepare, and perform high quality customer demonstrations, both in-house and in the field as needed.

• Provide technical after-sales support for customers to help insure successful use of ZEISS systems.

• Provide customer training as needed to supplement the Applications Engineering staff.

• Provide support for all Carl Zeiss Industrial Metrology systems

• Respond to all customer related software/applications support questions.

• Respond to any Carl Zeiss Industrial Quality Solutions department requiring software/applications support.

• Aid with software & system testing in support of product development.

• File accurate software performance reports.

• Provide technical after-sales support for customers to help ensure successful use of our system.

• Provide applications expertise for necessary project-related activities

• Respond to customer requests for quotation which typically includes analyzing inspection requirements and quoting part programming costs.

• Estimate anticipated Gage R&R results.

• On-site implementation of quoted application items.

• The ability to understand and support IT related issues

• Windows Operating System knowledge.

• Networking.

• Database Management.

• The ability to understand Statistical Process Control (SPC) concepts.

• The ability to understand Geometric Dimensioning & Tolerancing (GD&T).

• Other duties as required.

Do you qualify?

• A four-year degree in Engineering, Computer Science, or Physics is required. Equivalent work-related experience may be considered.

• The FAE Level 2 has all the same core requirements of a Level 1 but adds a 3 year minimum experience requirement in the role of Field Applications Engineer Level 1. Equivalent experience will be considered if hiring from the outside rather than promoting from within.

• Able to read and understand engineering drawings.

• Understanding of 3D mathematics and computer programming techniques in any of the modern scientific computer languages.

• Excellent verbal communication skills and comfortable presenting technical information to small or large audiences.

• Self-starter, comfortable working independently.

• Proficient at Microsoft 365 and related software packages.

• Valid Driver's License

The annual pay range for this position is $105,000 to 131,000 also eligible for a performance bonus.

The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.

We have amazing benefits to support you as an employee at ZEISS!

• Medical

• Vision

• Dental

• 401k Matching

• Employee Assistance Programs

• Vacation and sick pay

• The list goes on!

The above is intended to describe the general content of and requirements for this job. It is not to be construed as an exhaustive statement of requirements, duties, or responsibilities. The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion.

Keywords: GD&T, Metrology, software, hardware, #lovetravel, troubleshoot.

Your ZEISS Recruiting Team:

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).