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Zeiss Customer Support Jobs (NOW HIRING)

OR

$84K - $105K/yr

Follow the ZEISS sales process to propose the best solution for the customer's needs. * Support sales and marketing events to promote our products and engage with potential customers. * Follow our ...

OR · On-site

$100K/yr

The Senior Anterior Specialist is a motivated individual who is customer focused, works well in a ... We have amazing benefits to support you as an employee at ZEISS! * Medical * Vision * Dental * 401k ...

Follow the ZEISS sales process to propose the best solution for the customer's needs. * Support sales and marketing events to promote our products and engage with potential customers. * Follow our ...

Applications Engineers serve as a trusted technical advisor, helping customers understand and maximize the use of ZEISS hardware and software systems. Support will be delivered through a variety of ...

Handle incoming customer questions/complaints. * Work with service technicians within assigned ... We have amazing benefits to support you as an employee at ZEISS! * Medical * Vision * Dental * 401k ...

... tight tolerances, and customer expectations in a regulated manufacturing environment. Sound ... Excellent hand-eye coordination We have amazing benefits to support you as an employee at ZEISS!

Handle incoming customer questions/complaints. * Work with service technicians within assigned ... We have amazing benefits to support you as an employee at ZEISS! * Medical * Vision * Dental * 401k ...

New

Manager, Content Marketing

Blackwood, NJ · On-site

$90K - $112K/yr

Work to create and execute customer or channel-specific marketing, content, and merchandising plans ... We have amazing benefits to support you as an employee at ZEISS! * Medical * Vision * Dental * 401k ...

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging ... Lead and support efforts related to the onsite safety committee. * Utilize a variety of tools to ...

Manager, Content Marketing

Blackwood, NJ · On-site

$90K - $112K/yr

Work to create and execute customer or channel-specific marketing, content, and merchandising plans ... We have amazing benefits to support you as an employee at ZEISS! * Medical * Vision * Dental * 401k ...

Technician I, Lab

Hebron, KY

$18.25 - $24.25/hr

Customer Service Mindset * Must be able to sit or stand for prolonged periods of time * Be able ... General office/computer experience We have amazing benefits to support you as an employee at ZEISS!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging ... Lead and support efforts related to the onsite safety committee. * Utilize a variety of tools to ...

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging ... Lead and support efforts related to the onsite safety committee. * Utilize a variety of tools to ...

Manager, Lab

Hebron, KY · On-site

$75K - $118K/yr

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging ... Lead and support efforts related to the onsite safety committee. * Utilize a variety of tools to ...

Manager, Lab

Blackwood, NJ · On-site

$75K - $118K/yr

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging ... Lead and support efforts related to the onsite safety committee. * Utilize a variety of tools to ...

Manager, Content Marketing

Princeton, NJ · On-site

$90K - $112K/yr

Work to create and execute customer or channel-specific marketing, content, and merchandising plans ... We have amazing benefits to support you as an employee at ZEISS! * Medical * Vision * Dental * 401k ...

Technician I, Lab

Hebron, KY · On-site

$18.25 - $24.25/hr

Customer Service Mindset * Must be able to sit or stand for prolonged periods of time * Be able ... General office/computer experience We have amazing benefits to support you as an employee at ZEISS!

Handle incoming customer questions/complaints. * Work with service technicians within assigned ... We have amazing benefits to support you as an employee at ZEISS! * Medical * Vision * Dental * 401k ...

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Zeiss Customer Support information

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How much do zeiss customer support jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for zeiss customer support in the United States is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.04 per hour, depending on experience, location, and employer.

What is the interview process like at ZEISS?

The interview process for a Zeiss Customer Support role typically involves an initial phone or video screening, followed by one or more in-person or virtual interviews assessing technical knowledge, customer service skills, and problem-solving abilities. Candidates may also complete skills assessments or tests related to product knowledge and communication. The process aims to evaluate both technical competence and interpersonal skills relevant to the support environment.

What is the difference between Zeiss Customer Support vs Zeiss Service Technician?

AspectZeiss Customer SupportZeiss Service Technician
CredentialsCustomer service training, technical knowledge of Zeiss productsTechnical certifications, technical training, hands-on repair skills
Work EnvironmentOffice-based, remote support, on-site customer visitsOn-site at customer locations or service centers, hands-on repairs
Employer & Industry UsageUsed across optical, medical, and industrial sectors for customer assistancePrimarily in optical and medical device maintenance and repair

Zeiss Customer Support focuses on assisting customers through communication, troubleshooting, and product guidance, often remotely. Zeiss Service Technicians perform hands-on repairs, maintenance, and technical diagnostics. Both roles require technical knowledge but differ mainly in their work environment and hands-on responsibilities.

What are the key skills and qualifications needed to thrive as a Zeiss Customer Support representative, and why are they important?

To thrive as a Zeiss Customer Support representative, you need strong product knowledge, problem-solving abilities, and experience in customer service, often supported by technical training or a relevant degree. Familiarity with CRM software, ticketing systems, and Zeiss-specific diagnostic tools is typically required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving customer issues, ensuring satisfaction, and maintaining the high standards associated with the Zeiss brand.

Is ZEISS a good company to work for?

Zeiss Customer Support roles are generally considered stable with opportunities for technical skill development and training. The company emphasizes a collaborative environment and often requires knowledge of optical systems and customer service protocols. Employee reviews vary, but many cite good benefits and a focus on innovation.

What is a Zeiss Customer Support representative?

A Zeiss Customer Support representative is a professional who assists customers with inquiries, troubleshooting, and technical support for Zeiss products and services. They serve as the main point of contact for customers needing help with Zeiss optical instruments, such as microscopes, camera lenses, or medical devices. Their responsibilities include answering questions, providing product information, handling service requests, and ensuring a positive customer experience. Zeiss Customer Support representatives work closely with technical teams and other departments to resolve issues efficiently. They may provide support via phone, email, or online chat, depending on the customer's needs.

What are some common challenges faced by Zeiss Customer Support representatives, and how are they addressed within the team?

Zeiss Customer Support representatives often encounter challenges such as troubleshooting complex technical issues with precision equipment and managing time-sensitive customer requests. To address these, the team fosters a collaborative environment where members can consult product specialists or escalate more intricate cases. Ongoing training and regular knowledge-sharing sessions keep team members up-to-date with the latest technologies and solutions, ensuring efficient problem resolution and a high standard of customer care.

Is ZEISS owned by Israel?

ZEISS is a German company specializing in optics and optoelectronics, and it is not owned by Israel. The company operates globally with subsidiaries and support centers, including roles in customer support, but its ownership remains German. Job seekers in ZEISS customer support roles should focus on the company's global presence and technical requirements rather than ownership details.

What is the highest paying customer service job?

In customer support roles, senior positions such as Customer Support Manager or Technical Support Manager tend to have the highest salaries, often exceeding $70,000 annually. Specialized roles requiring technical expertise, certifications, or leadership responsibilities generally offer higher compensation within the customer service field.
More about Zeiss Customer Support jobs
What cities are hiring for Zeiss Customer Support jobs? Cities with the most Zeiss Customer Support job openings:
What states have the most Zeiss Customer Support jobs? States with the most job openings for Zeiss Customer Support jobs include:
Product Sales Manager

$84K - $105K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago


ZEISS rating

7.5

Company rating: 7.5 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

224th of 430 rated machine equipment manufacturers


Job description

About Us:

How many companies can say they've been in business for over 180 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles ever-changing environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 46,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region: This position will cover the Northwest of the United States. Candidates must reside within WA, NV, OR, UT, or CO.

What's the role?

The Product Sales Manager (PSM) is a sales professional who is highly motivated, results-driven, and possesses technical proficiency. Their main objective is to promote and increase sales of 3D optical technology within their designated territory.

The PSM's responsibilities include developing and nurturing strong relationships with customers, identifying new sales opportunities, and providing the necessary technical and commercial expertise to expand the company's market presence with these products. Additionally, the PSM actively seeks out innovative ways to assist customers in enhancing their quality control processes and implementing advanced metrology solutions. By being proactive and knowledgeable about the products they represent, the PSM plays a crucial role in driving sales growth and contributing to the company's success.

Sound Interesting?

Here's what you'll do:

  • Engage new and existing customers to achieve sales booking objectives.
  • Identify and create new sales opportunities to expand the company's market presence - especially into large, complex corporations with multi-step, consultative sales processes and extended sales cycles.
  • Willingness to manage and travel a large territory within the PSM's region.
  • Identify and share leads with other sales teams and channels to maximize sales potential.
  • Explore innovative ways to support customers and provide exceptional service. Collaborate with various departments to ensure a seamless customer experience and take ownership of customer success.
  • Collaborate closely with our technical team to deliver top-notch product and solution demonstrations.
  • Follow the ZEISS sales process to propose the best solution for the customer's needs.
  • Support sales and marketing events to promote our products and engage with potential customers.
  • Follow our proven ZEISS Sales Process to tailor the best solutions for customers' specific needs.
  • Keep our CRM system updated with all sales activities, relationships, and the status of sales leads and opportunities.

Do you qualify?

  • Bachelor's degree in engineering or related field. A background in Mechanical, Industrial, or Manufacturing Engineering is preferred.
  • 2-5 years of proven experience in technical sales, preferably in the field of metrology or precision measurement systems.

The annual pay range for this position is:

Pacific/Northwest$84,000 -$105,000.

Mountain States $78,000 - $98,000.

The salary offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.

This position is eligible for a performance bonus or sales commissions.

We have amazing benefits to support you as an employee at ZEISS!

  • Medical
  • Vision
  • Dental
  • 401k Matching
  • Employee Assistance Programs
  • Vacation and sick pay
  • The list goes on!

The above is intended to describe the general content of and requirements for this job. It is not to be construed as an exhaustive statement of requirements, duties, or responsibilities. The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion.

Your ZEISS Recruiting Team:

Lindsay Walker Goodman

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).


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