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Zeiss Customer Support Jobs (NOW HIRING)

Provide remote and on-site technical support for ZEISS Industrial Metrology systems, including: * Addressing customer inquiries related to software and applications. * Rapidly assessing and ...

Strong problem-solving skills with the ability to learn independently and find solutions to customer problems. We have amazing benefits to support you as an employee at ZEISS! * Medical * Vision

Manager, National Accounts

$99K - $127K/yr

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the ever-changing ... Develop and deliver high impact, customer relevant, and financially supported strategy, proposals ...

You will interact with customers and cross functional service groups that support and launch ZEISS products into the field. Additionally, you will aid the R&D team with engineering work in relation ...

You will interact with customers and cross functional service groups that support and launch ZEISS products into the field. Additionally, you will aid the R&D team with engineering work in relation ...

Prioritize daily activities and manage time effectively to move sales and support initiatives ... Manage customer relationship with ZEISS as primary point of contact, set clear expectations and ...

Project Technician

$17.75 - $24/hr

Install, troubleshoot, and run off ZEISS CMM automated loading systems * Direct and support end ... Train customer on system use Do you qualify? * Mechanical inclinations and skills preferred

Provide remote and on-site technical support for ZEISS Industrial Metrology systems, including: * Addressing customer inquiries related to software and applications. * Rapidly assessing and ...

Strong problem-solving skills with the ability to learn independently and find solutions to customer problems. We have amazing benefits to support you as an employee at ZEISS! * Medical * Vision

Align and negotiate customer contracts. * Sales Forecasting: Manage accurate sales forecasts ... We have amazing benefits to support you as an employee at ZEISS! * Medical * Vision * Dental * 401k ...

Experienced with Windows operating environments and word processing and/or email applications as well as with databases or CRM systems We have amazing benefits to support you as an employee at ZEISS!

Experienced with Windows operating environments and word processing and/or email applications as well as with databases or CRM systems We have amazing benefits to support you as an employee at ZEISS!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the ever-changing ... Develop and deliver high impact, customer relevant, and financially supported proposals and ...

... optimize customer workflow experience. Must report on their activities weekly and must represent ... We have amazing benefits to support you as an employee at ZEISS! * Medical * Vision * Dental * 401k ...

Mechanical Design Engineer

Wixom, MI

$72K - $98K/yr

... support our ZEISS solutions to our customers. Sound Interesting? Here's what you'll do: * Gain knowledge in ZEISS solutions and principles to design and build part holding fixture to meet project ...

You will interact with customers and cross functional service groups that support and launch ZEISS products into the field. Additionally, you will aid the R&D team with engineering work in relation ...

You will interact with customers and cross functional service groups that support and launch ZEISS products into the field. Additionally, you will aid the R&D team with engineering work in relation ...

Clerk II, Warehouse

Hebron, KY · On-site

$15.50 - $18.50/hr

... customer and Zeiss specifications. This is an intermediate level position. Under minimal ... support you as an employee at ZEISS! * Medical * Vision * Dental * 401k Matching * Employee ...

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Zeiss Customer Support information

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How much do zeiss customer support jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for zeiss customer support in the United States is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.04 per hour, depending on experience, location, and employer.

What is a Zeiss Customer Support representative?

A Zeiss Customer Support representative is a professional who assists customers with inquiries, troubleshooting, and technical support for Zeiss products and services. They serve as the main point of contact for customers needing help with Zeiss optical instruments, such as microscopes, camera lenses, or medical devices. Their responsibilities include answering questions, providing product information, handling service requests, and ensuring a positive customer experience. Zeiss Customer Support representatives work closely with technical teams and other departments to resolve issues efficiently. They may provide support via phone, email, or online chat, depending on the customer's needs.

What are the key skills and qualifications needed to thrive as a Zeiss Customer Support representative?

To thrive as a Zeiss Customer Support representative, you need strong product knowledge, problem-solving abilities, and experience in customer service, often supported by technical training or a relevant degree. Familiarity with CRM software, ticketing systems, and Zeiss-specific diagnostic tools is typically required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving customer issues, ensuring satisfaction, and maintaining the high standards associated with the Zeiss brand.

What are some common challenges faced by Zeiss Customer Support representatives, and how are they addressed within the team?

Zeiss Customer Support representatives often encounter challenges such as troubleshooting complex technical issues with precision equipment and managing time-sensitive customer requests. To address these, the team fosters a collaborative environment where members can consult product specialists or escalate more intricate cases. Ongoing training and regular knowledge-sharing sessions keep team members up-to-date with the latest technologies and solutions, ensuring efficient problem resolution and a high standard of customer care.

What is the difference between Zeiss Customer Support vs Zeiss Service Technician?

AspectZeiss Customer SupportZeiss Service Technician
CredentialsCustomer service training, technical knowledge of Zeiss productsTechnical certifications, technical training, hands-on repair skills
Work EnvironmentOffice-based, remote support, on-site customer visitsOn-site at customer locations or service centers, hands-on repairs
Employer & Industry UsageUsed across optical, medical, and industrial sectors for customer assistancePrimarily in optical and medical device maintenance and repair

Zeiss Customer Support focuses on assisting customers through communication, troubleshooting, and product guidance, often remotely. Zeiss Service Technicians perform hands-on repairs, maintenance, and technical diagnostics. Both roles require technical knowledge but differ mainly in their work environment and hands-on responsibilities.

What is the interview process like at Zeiss Customer Support?

The interview process for Zeiss Customer Support typically involves an initial phone or video screening, followed by one or more in-person or virtual interviews assessing technical knowledge, customer service skills, and problem-solving abilities. Candidates may also complete skills assessments or tests related to product knowledge and communication. The process aims to evaluate both technical competence and interpersonal skills relevant to the support role.
More about Zeiss Customer Support jobs

What cities are hiring for Zeiss Customer Support jobs?

Cities with the most Zeiss Customer Support job openings:

What states have the most Zeiss Customer Support jobs?

States with the most job openings for Zeiss Customer Support jobs include:

What job categories do people searching Zeiss Customer Support jobs look for?

The top searched job categories for Zeiss Customer Support jobs are:

Infographic showing various Zeiss Customer Support job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $45,024 per year, or $21.6 per hour.

Field Application Engineer Level 2

Bloomfield, IA

ZEISS
Scientific Research and Development Services

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago


Key responsibilities

  • Assist customers and sales team with pre-sales activities such as product demonstrations and sales support.

  • Provide technical after-sales support to ensure successful use of ZEISS systems and respond to customer inquiries related to software and applications.

  • Plan, prepare, and deliver customer demonstrations, provide technical training, and support the introduction of new products into the market.


ZEISS rating

7.5

Company rating: 7.5 out of 10

Based on 26 frontline employees who took The Breakroom Quiz


Job description

About Us:

How many companies can say they've been in business for over 180 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region: This position is located in Bloomfield, CT. Hybrid position with ability and willingness to travel in the USA and internationally (35-50%).

What's the role?

Field Applications Engineers assist our customers and our Zeiss sales team with pre-sales activities such as product demonstration and sales support, as well as post-sales activities such as helping customers with understanding and applying our hardware and software systems. This support is provided in a variety of ways, including product demonstration, formal and custom training classes, telephone and on-site support, programming and measurement services. This important consultative role requires professional conduct and customer orientation at all times.

Sound Interesting?

Here's what you'll do:

  • Provide technical consultation to field sales personnel and the Industrial Metrology (IM)

  • dealer network in matters relating to advanced applications and systems.

  • Facilitate the flow and accuracy of technical information to the field sales force.

  • Maintain a focus on advanced applications and new ZEISS technology.

  • Support the introduction of new products into the North American Market.

  • Provide technical training programs to the field sales personnel and IM dealer network.

  • Plan, prepare, and perform high quality customer demonstrations, both in-house and in the field as needed.

  • Provide technical after-sales support for customers to help insure successful use of ZEISS systems.

  • Provide customer training as needed to supplement the Applications Engineering staff.

  • Provide support for all Carl Zeiss Industrial Metrology systems

  • Respond to all customer related software/applications support questions.

  • Respond to any Carl Zeiss Industrial Quality Solutions department requiring software/applications support.

  • Aid with software & system testing in support of product development.

  • File accurate software performance reports.

  • Provide technical after-sales support for customers to help ensure successful use of our system.

  • Provide applications expertise for necessary project-related activities

  • Respond to customer requests for quotation which typically includes analyzing inspection requirements and quoting part programming costs.

  • Estimate anticipated Gage R&R results.

  • On-site implementation of quoted application items.

  • The ability to understand and support IT related issues

  • Windows Operating System knowledge.

  • Networking.

  • Database Management.

  • The ability to understand Statistical Process Control (SPC) concepts.

  • The ability to understand Geometric Dimensioning & Tolerancing (GD&T).

  • Other duties as required.

Do you qualify?

  • A four-year degree in Engineering, Computer Science, or Physics is required. Equivalent work-related experience may be considered.

  • The FAE Level 2 has all the same core requirements of a Level 1 but adds a 3 year minimum experience requirement in the role of Field Applications Engineer Level 1. Equivalent experience will be considered if hiring from the outside rather than promoting from within.

  • Able to read and understand engineering drawings.

  • Understanding of 3D mathematics and computer programming techniques in any of the modern scientific computer languages.

  • Excellent verbal communication skills and comfortable presenting technical information to small or large audiences.

  • Self-starter, comfortable working independently.

  • Proficient at Microsoft 365 and related software packages.

  • Valid Driver's License

The annual pay range for this position is $105,000 to 131,000 also eligible for a performance bonus.

The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.

We have amazing benefits to support you as an employee at ZEISS!

  • Medical

  • Vision

  • Dental

  • 401k Matching

  • Employee Assistance Programs

  • Vacation and sick pay

  • The list goes on!

The above is intended to describe the general content of and requirements for this job. It is not to be construed as an exhaustive statement of requirements, duties, or responsibilities. The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion.

Keywords: GD&T, Metrology, software, hardware, #lovetravel, troubleshoot.

Your ZEISS Recruiting Team:

Holly Greenwood-Mosher

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).


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