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Zeiss Customer Support Jobs (NOW HIRING)

ZEISS

Customer Interaction Center Agent

Maple Grove, MN · On-site

$20 - $25/hr

The Customer Action Center Agent serves as a single point of contact in a call center environment ... We have amazing benefits to support you as an employee at ZEISS! * Medical * Vision * Dental * 401k ...

ZEISS

Customer Interaction Center Agent

Minneapolis, MN

$20 - $25/hr

The Customer Action Center Agent serves as a single point of contact in a call center environment ... We have amazing benefits to support you as an employee at ZEISS! * Medical * Vision * Dental * 401k ...

Zeiss Inc

Customer Interaction Center Agent

Osseo, MN

$20 - $25/hr

The Customer Action Center Agent serves as a single point of contact in a call center environment ... We have amazing benefits to support you as an employee at ZEISS! * Medical * Vision * Dental * 401k ...

ZEISS

Aftermarket Client Specialist

Wixom, MI · Hybrid

$17.25 - $23.25/hr

Experience with a CRM system desired (SAP, Sales Force, MS Dynamics...). * Knowledge of Industrial Metrology a plus. We have amazing benefits to support you as an employee at ZEISS! * Medical

ZEISS

Aftermarket Client Specialist

Wixom, MI · On-site

$17.25 - $23.25/hr

Experience with a CRM system desired (SAP, Sales Force, MS Dynamics...). * Knowledge of Industrial Metrology a plus. We have amazing benefits to support you as an employee at ZEISS! * Medical

ZEISS

Customer Care Representative

Minneapolis, MN

$16.75 - $22.75/hr

Engaging and proactive customer support: * Works cross functionally with all ZEISS departments to facilitate flawless order processing and management. * Efficient and timely response to customer ...

ZEISS

Customer Development Representative

Wixom, MI · On-site

... support you as an employee at ZEISS! * Medical * Vision * Dental * 401k Matching * Employee ... Customer Development Representative, #Sales Engagement Specialist, #Business Development Associate ...

ZEISS

Customer Development Representative

Wixom, MI · Hybrid

... support you as an employee at ZEISS! * Medical * Vision * Dental * 401k Matching * Employee ... Customer Development Representative, #Sales Engagement Specialist, #Business Development Associate ...

ZEISS

Customer Care Representative

Maple Grove, MN · On-site

$16.75 - $22.75/hr

Engaging and proactive customer support: * Works cross functionally with all ZEISS departments to facilitate flawless order processing and management. * Efficient and timely response to customer ...

Zeiss Inc

Aftermarket Client Specialist

Wixom, MI · Hybrid

$17.25 - $23.25/hr

Experience with a CRM system desired (SAP, Sales Force, MS Dynamics...). * Knowledge of Industrial Metrology a plus. We have amazing benefits to support you as an employee at ZEISS! * Medical

Zeiss Inc

Customer Care Representative

Maple Grove, MN

$21.63 - $26.92/hr

Engaging and proactive customer support * Responsible to work with Production, Planning, Purchasing and ZEISS affiliates to determine product availability and communicate to customers as required.

Zeiss Inc

Customer Care Representative

Minneapolis, MN

$21.63 - $26.92/hr

Engaging and proactive customer support * Responsible to work with Production, Planning, Purchasing and ZEISS affiliates to determine product availability and communicate to customers as required.

ZEISS

Technical Sales Engineer

Wixom, MI

... ZEISS solutions Cross-Functional Collaboration * Act as a liaison between Sales, Engineering, Project Management, and Product Development * Provide customer and market feedback to support continuous ...

Zeiss Inc

Customer Development Representative

Wixom, MI · Hybrid

... support you as an employee at ZEISS! * Medical * Vision * Dental * 401k Matching * Employee ... Customer Development Representative, #Sales Engagement Specialist, #Business Development Associate ...

Zeiss Inc

Customer Care Representative

Osseo, MN

$16.75 - $22.75/hr

Engaging and proactive customer support: * Works cross functionally with all ZEISS departments to facilitate flawless order processing and management. * Efficient and timely response to customer ...

IQS

Customer Interaction Center Agent

Minneapolis, MN

$20 - $25/hr

The Customer Action Center Agent serves as a single point of contact in a call center environment ... We have amazing benefits to support you as an employee at ZEISS! * Medical * Vision * Dental * 401k ...

ZEISS

Technical Sales Engineer

Wixom, MI · On-site

... ZEISS solutions Cross-Functional Collaboration * Act as a liaison between Sales, Engineering, Project Management, and Product Development * Provide customer and market feedback to support continuous ...

ZEISS

Representative, Customer Service

Hebron, KY · On-site

$15.50 - $21/hr

Customer Service is the primary contact for our Eye Care Professionals, within the Zeiss network of ... We have amazing benefits to support you as an employee at ZEISS! * Medical * Vision * Dental * 401k ...

ZEISS

Representative, Customer Service

Hebron, KY · On-site

$15.50 - $21/hr

Customer Service is the primary contact for our Eye Care Professionals, within the Zeiss network of ... We have amazing benefits to support you as an employee at ZEISS! * Medical * Vision * Dental * 401k ...

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All JobsZeiss Customer Support Jobs

Zeiss Customer Support information

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How much do zeiss customer support jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for zeiss customer support in the United States is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.04 per hour, depending on experience, location, and employer.

What is the difference between Zeiss Customer Support vs Zeiss Service Technician?

AspectZeiss Customer SupportZeiss Service Technician
CredentialsCustomer service training, technical knowledge of Zeiss productsTechnical certifications, technical training, hands-on repair skills
Work EnvironmentOffice-based, remote support, on-site customer visitsOn-site at customer locations or service centers, hands-on repairs
Employer & Industry UsageUsed across optical, medical, and industrial sectors for customer assistancePrimarily in optical and medical device maintenance and repair

Zeiss Customer Support focuses on assisting customers through communication, troubleshooting, and product guidance, often remotely. Zeiss Service Technicians perform hands-on repairs, maintenance, and technical diagnostics. Both roles require technical knowledge but differ mainly in their work environment and hands-on responsibilities.

What are the key skills and qualifications needed to thrive as a Zeiss Customer Support representative, and why are they important?

To thrive as a Zeiss Customer Support representative, you need strong product knowledge, problem-solving abilities, and experience in customer service, often supported by technical training or a relevant degree. Familiarity with CRM software, ticketing systems, and Zeiss-specific diagnostic tools is typically required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving customer issues, ensuring satisfaction, and maintaining the high standards associated with the Zeiss brand.

What is a Zeiss Customer Support representative?

A Zeiss Customer Support representative is a professional who assists customers with inquiries, troubleshooting, and technical support for Zeiss products and services. They serve as the main point of contact for customers needing help with Zeiss optical instruments, such as microscopes, camera lenses, or medical devices. Their responsibilities include answering questions, providing product information, handling service requests, and ensuring a positive customer experience. Zeiss Customer Support representatives work closely with technical teams and other departments to resolve issues efficiently. They may provide support via phone, email, or online chat, depending on the customer's needs.

What are some common challenges faced by Zeiss Customer Support representatives, and how are they addressed within the team?

Zeiss Customer Support representatives often encounter challenges such as troubleshooting complex technical issues with precision equipment and managing time-sensitive customer requests. To address these, the team fosters a collaborative environment where members can consult product specialists or escalate more intricate cases. Ongoing training and regular knowledge-sharing sessions keep team members up-to-date with the latest technologies and solutions, ensuring efficient problem resolution and a high standard of customer care.
More about Zeiss Customer Support jobs
What cities are hiring for Zeiss Customer Support jobs? Cities with the most Zeiss Customer Support job openings:
What states have the most Zeiss Customer Support jobs? States with the most job openings for Zeiss Customer Support jobs include:
What job categories do people searching Zeiss Customer Support jobs look for? The top searched job categories for Zeiss Customer Support jobs are:
Zeiss Customer Support jobs near you
Infographic showing various Zeiss Customer Support job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $45,024 per year, or $21.6 per hour.
Customer Interaction Center Agent

Customer Interaction Center Agent

ZEISS

Maple Grove, MN • On-site

$20 - $25/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

ZEISS rating

8.2

Company rating: 8.2 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

96th of 418 rated machine equipment manufacturers

Job description

About Us:
How many companies can say they've been in business for over 179 years?!
Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles ever-changing environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 46,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!
Location/Region: This position is a hybrid role in Maple Grove, MN.
What's the role?
The Customer Action Center Agent serves as a single point of contact in a call center environment to all Zeiss' Customers. Their primary role is to ensure both internal and external customer satisfaction by effectively screening and logging all incoming inquiries and routing them to the appropriate person or qualified team for customer support.
Sound Interesting?
Here's what you'll do:
  • Incoming Call Coordination
    • Receive and document all incoming customer calls submissions through the companies 800 line or e-mail submission via a CRM ticket.
    • Route customer or CRM ticket to an available and/or qualified agent for solution.
    • Manage call overflow to maintain communication with customers regarding open calls.
  • Document Call Activity
    • Capture call center data specifics for KPI scorecard reporting to management.
    • Ensure incoming calls are documented accurately for problem, routing, and solution.
  • Database Activity
    • Confirm and update customer contact information for relevance and accuracy such as phone, email, site address, serial number on every call.
    • Provide statistics, lists, and other data upon request from available databases to management.
    • Partner on project support as assigned by reporting manager.
  • Entry-Level Technical Support
    • Provide limited solution information to customers by utilizing set probing criteria identified by manager to properly qualify is hardware or software related request. This may include regularly occurring, researching answers from available databases.

Do you qualify?
  • A two-year degree in Business Administration or a related field is preferred. Equivalent work related experience will be considered.
  • Must be proficient in Microsoft Office products such as Word, Excel.
  • Able to multitask utilizing multiple systems, databases simultaneously.
  • Must have strong background in customer support, customer service, and phone skills.
  • Must have excellent verbal and written communication skills.
  • Proficient typing skills.
  • Excellent interpersonal skills for professional interactions with customers as well as internal teams.
  • Participates in the training and cross training of other team members on processes and procedures and development of work instructions.
  • Ability to operate with sense of urgency and prioritization when applicable.
  • Must possess attention to detail, problem solving skills, self-motivated, time-management skills, task oriented.
  • Ability to empathize with customers and remain calm under pressure.
  • Ability to work in a fast-paced environment.
  • Must possess a positive attitude and flexibility to change.
  • Ability to work as part of a team and independently as needed.

The hourly pay range for this position is $20.00/hr - $25.00/hr ($42,000 - $52,000).
The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.
This position is also eligible for a performance bonus.
We have amazing benefits to support you as an employee at ZEISS!
  • Medical
  • Vision
  • Dental
  • 401k Matching
  • Employee Assistance Programs
  • Paid time off including vacation, personal, and sick days
  • The list goes on!

The above is intended to describe the general content of and requirements for this job. It is not to be construed as an exhaustive statement of requirements, duties, or responsibilities. The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion.
Your ZEISS Recruiting Team:
Holly Greenwood-Mosher, Kyle Lota
Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).

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