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Zeiss Customer Support Jobs (NOW HIRING)

ZEISS

Technical Support Coordinator

Dublin, CA · On-site

$25 - $31/hr

Responsible for answering incoming service calls from ZEISS Customers * Engage with the customer to answer and ask technical questions that will allow the Technical Support Coordinator to decide as ...

ZEISS

Technical Support Coordinator

Dublin, CA

$25 - $31/hr

... Technical Support Department.Througha series of questionsto initially ascertain the customer ... ADA.) * Responsible for answering incoming service calls from ZEISS Customers * Engage with the ...

ZEISS

Technical Sales Engineer

Cornelius, NC · On-site

... ZEISS solutions Cross-Functional Collaboration * Act as a liaison between Sales, Engineering, Project Management, and Product Development * Provide customer and market feedback to support continuous ...

ZEISS

Technical Sales Engineer

Huntersville, NC · On-site

... ZEISS solutions Cross-Functional Collaboration * Act as a liaison between Sales, Engineering, Project Management, and Product Development * Provide customer and market feedback to support continuous ...

ZEISS

Technical Sales Engineer

Wixom, MI · On-site

... ZEISS solutions Cross-Functional Collaboration * Act as a liaison between Sales, Engineering, Project Management, and Product Development * Provide customer and market feedback to support continuous ...

ZEISS

Technical Sales Engineer

Concord, NC · On-site

... ZEISS solutions Cross-Functional Collaboration * Act as a liaison between Sales, Engineering, Project Management, and Product Development * Provide customer and market feedback to support continuous ...

ZEISS

Customer Service Representative

Hebron, KY · On-site

$15.50 - $21/hr

Customer Service is the primary contact for our Eye Care Professionals, within the Zeiss network of ... We have amazing benefits to support you as an employee at ZEISS! * Medical * Vision * Dental * 401k ...

ZEISS

Customer Service Representative

Hebron, KY

$15.50 - $21/hr

Customer Service is the primary contact for our Eye Care Professionals, within the Zeiss network of ... We have amazing benefits to support you as an employee at ZEISS! * Medical * Vision * Dental * 401k ...

ZEISS

Global Technical Escalation Engineer

OR · On-site +1

... support, resolving escalations, and contributing to continuous improvement initiatives for Zeiss Meditec products. This role ensures customer satisfaction through effective troubleshooting ...

ZEISS

Applications Engineer

Wixom, MI

Utilize ZEISS solutions to support customers' automated scanning and inspection of parts and assemblies. * Consult with customer to create standard operating procedures based on experience to ...

ZEISS

Applications Engineer II

Wixom, MI · Hybrid

Provide remote and on-site technical support for ZEISS Industrial Metrology systems, including: * Addressing customer inquiries related to software and applications. * Rapidly assessing and ...

ZEISS

Global Technical Escalation Engineer

Dublin, CA · On-site +1

... support, resolving escalations, and contributing to continuous improvement initiatives for Zeiss Meditec products. This role ensures customer satisfaction through effective troubleshooting ...

ZEISS

Applications Engineer

Wixom, MI · On-site

Utilize ZEISS solutions to support customers' automated scanning and inspection of parts and assemblies. * Consult with customer to create standard operating procedures based on experience to ...

ZEISS

Application Engineer Level II

Huntersville, NC · On-site

Utilize ZEISS solutions to support customers' automated scanning and inspection of parts and assemblies. * Consult with customer to create standard operating procedures based on experience to ...

Methods Machine

Zeiss Quality Engineer

Sudbury, MA · On-site

$89/hr

The Quality Engineer - ZEISS Metrology is responsible for ensuring product quality and dimensional ... This role supports manufacturing, engineering, and customers by developing inspection programs ...

ZEISS

Applications Engineer Level 3

Wixom, MI · On-site

... for customers on a fee-paid basis. The Applications Engineer - ZEISS Metrology Services is responsible for supporting the revenue growth and success of ZEISS Metrology Services by efficiently ...

ZEISS

Applications Engineer III

Wixom, MI · On-site

Pre- and Post-Sales Support : * Conduct product demonstrations and Proof of Concepts (POC) to showcase ZEISS solutions. * Provide technical consultation to customers and sales teams on advanced ...

ZEISS

Applications Engineer Level 3

Wixom, MI · Hybrid

... for customers on a fee-paid basis. The Applications Engineer - ZEISS Metrology Services is responsible for supporting the revenue growth and success of ZEISS Metrology Services by efficiently ...

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Zeiss Customer Support information

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How much do zeiss customer support jobs pay per hour?

As of Aug 4, 2026, the average hourly pay for zeiss customer support in the United States is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.04 per hour, depending on experience, location, and employer.

What is the difference between Zeiss Customer Support vs Zeiss Service Technician?

AspectZeiss Customer SupportZeiss Service Technician
CredentialsCustomer service training, technical knowledge of Zeiss productsTechnical certifications, technical training, hands-on repair skills
Work EnvironmentOffice-based, remote support, on-site customer visitsOn-site at customer locations or service centers, hands-on repairs
Employer & Industry UsageUsed across optical, medical, and industrial sectors for customer assistancePrimarily in optical and medical device maintenance and repair

Zeiss Customer Support focuses on assisting customers through communication, troubleshooting, and product guidance, often remotely. Zeiss Service Technicians perform hands-on repairs, maintenance, and technical diagnostics. Both roles require technical knowledge but differ mainly in their work environment and hands-on responsibilities.

What are the key skills and qualifications needed to thrive as a Zeiss Customer Support representative?

To thrive as a Zeiss Customer Support representative, you need strong product knowledge, problem-solving abilities, and experience in customer service, often supported by technical training or a relevant degree. Familiarity with CRM software, ticketing systems, and Zeiss-specific diagnostic tools is typically required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving customer issues, ensuring satisfaction, and maintaining the high standards associated with the Zeiss brand.

What is a Zeiss Customer Support representative?

A Zeiss Customer Support representative is a professional who assists customers with inquiries, troubleshooting, and technical support for Zeiss products and services. They serve as the main point of contact for customers needing help with Zeiss optical instruments, such as microscopes, camera lenses, or medical devices. Their responsibilities include answering questions, providing product information, handling service requests, and ensuring a positive customer experience. Zeiss Customer Support representatives work closely with technical teams and other departments to resolve issues efficiently. They may provide support via phone, email, or online chat, depending on the customer's needs.

What are some common challenges faced by Zeiss Customer Support representatives, and how are they addressed within the team?

Zeiss Customer Support representatives often encounter challenges such as troubleshooting complex technical issues with precision equipment and managing time-sensitive customer requests. To address these, the team fosters a collaborative environment where members can consult product specialists or escalate more intricate cases. Ongoing training and regular knowledge-sharing sessions keep team members up-to-date with the latest technologies and solutions, ensuring efficient problem resolution and a high standard of customer care.
More about Zeiss Customer Support jobs
What cities are hiring for Zeiss Customer Support jobs? Cities with the most Zeiss Customer Support job openings:
What states have the most Zeiss Customer Support jobs? States with the most job openings for Zeiss Customer Support jobs include:
What job categories do people searching Zeiss Customer Support jobs look for? The top searched job categories for Zeiss Customer Support jobs are:
Zeiss Customer Support jobs near you
Infographic showing various Zeiss Customer Support job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $45,024 per year, or $21.6 per hour.

Technical Support Coordinator

ZEISS

Dublin, CA • On-site

$25 - $31/hr

Part-time

Posted 7 days ago

ZEISS rating

7.5

Company rating: 7.5 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

265th of 487 rated machine equipment manufacturers

Job description

JOB SUMMARY:
The Technical Service Coordinator will provide first contact to end users by calling or emailing the Technical Support Department. Through a series of questions to initially ascertain the customer product issue, the TSC will make the decision as to whether the customer would be best serviced remotely or dispatched for an on sight visit via Field Service. The Technical Support Coordinator must facilitate the transfer of customer call to the appropriate next-level service department. The Technical Support Coordinator must have excellent customer service orientation and the ability to work cross functionally in a fast-paced, fast paced environment. This individual is a highly motivated, positive, hardworking, honest, person with the ability to manage and monitor.
Location:
This is an onsite role, 5 days a week at our office in Dublin, CA. 6 hour work days with staggered start times between 5:00AM - 9:00AM.
Duration:
This is a 6-month contract role with possible full-time conversion.
ESSENTIAL FUNCTIONS:
(Responsibilities that are central to the job and MUST be performed either unaided, or with the assistance of reasonable accommodation, ref. ADA.)
  • Responsible for answering incoming service calls from ZEISS Customers

  • Engage with the customer to answer and ask technical questions that will allow the Technical Support Coordinator to decide as to whether the customer would be best served remotely or dispatched by a Field Support Engineer

  • Excellent communication skills both verbal and written.

  • Ensure that all information in call is accurate and update master data following established process if necessary.

Note: Essential functions may not be limited to the tasks and responsibilities listed within this section.
Ordering of essential functions does not necessarily reflect importance of item.
ADDITIONAL RESPONSIBILITIES:
(Non-essential duties or marginal job functions that support essential functions)
  • Maintain high levels of efficiency and accuracy.

  • Ability to prioritize workload with multiple and conflicting timelines.

  • Maintain currency of, and adherence to applicable GMP and ISO 9001 processes and procedures. Abide by state and federal employment laws.

  • Maintain attendance in line with Company standards.

WORKING RELATIONSHIPS:
(From whom work is received and given, internal and external customers, supervisors, subordinates, teams, etc.)
ZEISS Customers, Call Center, Field Support Engineers, Field Service management, Field Sales, CAS.
WORKING ENVIRONMENT:
(Physical surroundings)
  • Standard office environment. Noise levels can range from low to moderate.

  • Fast paced computerized office environment. High level of computer usage and high phone usage.

REQUIREMENTS:
(Bona Fide Occupational Requirements, such as education, certification, and/ or skills that are necessary to do the job.)
  • 2-Year associate degree in engineering or business, or three (3) years related experience in a Technical Support or Call Center role.

  • Ability to self-manage in a high-paced, high-energy environment.

  • Excellent customer service skills, via phone and email

  • Strong multi-tasking skills with the ability to work in several system platforms (ERP, CRM, Specialized Software)

  • Excellent written and verbal communication skills

  • Highly organized individual

  • Ability to problem-solve, and make decisions within established guidelines on behalf of ZEISS Customers

  • Fast learner with ability to adjust quickly to situations that change frequently.

  • High degree of technical proficiency, excellent problem-solving skills, and analytical abilities required.

  • Excellent communication (written and verbal) and interpersonal skills required.

The pay range for this role is between $25.00 - $31.00 per hour.
This job description does not state nor imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by management and will also be required to meet safety-related requirements. All requirements are subject to modification to reasonable accommodate individuals with a disability.
Your ZEISS Recruiting Team:
Kyle Lota
Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).

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