... support you as an employee at ZEISS! * Medical * Vision * Dental * 401k Matching * Employee ... Customer Development Representative, #Sales Engagement Specialist, #Business Development Associate ...
... support you as an employee at ZEISS! * Medical * Vision * Dental * 401k Matching * Employee ... Customer Development Representative, #Sales Engagement Specialist, #Business Development Associate ...
... support you as an employee at ZEISS! * Medical * Vision * Dental * 401k Matching * Employee ... Customer Development Representative, #Sales Engagement Specialist, #Business Development Associate ...
... support you as an employee at ZEISS! * Medical * Vision * Dental * 401k Matching * Employee ... Customer Development Representative, #Sales Engagement Specialist, #Business Development Associate ...
Technical Sales Engineer
Cornelius, NC · On-site
... ZEISS solutions Cross-Functional Collaboration * Act as a liaison between Sales, Engineering, Project Management, and Product Development * Provide customer and market feedback to support continuous ...
Technical Sales Engineer
Cornelius, NC · On-site
... ZEISS solutions Cross-Functional Collaboration * Act as a liaison between Sales, Engineering, Project Management, and Product Development * Provide customer and market feedback to support continuous ...
Technical Sales Engineer
Huntersville, NC · On-site
... ZEISS solutions Cross-Functional Collaboration * Act as a liaison between Sales, Engineering, Project Management, and Product Development * Provide customer and market feedback to support continuous ...
Technical Sales Engineer
Huntersville, NC · On-site
... ZEISS solutions Cross-Functional Collaboration * Act as a liaison between Sales, Engineering, Project Management, and Product Development * Provide customer and market feedback to support continuous ...
Technical Sales Engineer
Wixom, MI · On-site
... ZEISS solutions Cross-Functional Collaboration * Act as a liaison between Sales, Engineering, Project Management, and Product Development * Provide customer and market feedback to support continuous ...
Technical Sales Engineer
Wixom, MI · On-site
... ZEISS solutions Cross-Functional Collaboration * Act as a liaison between Sales, Engineering, Project Management, and Product Development * Provide customer and market feedback to support continuous ...
Technical Sales Engineer
Wixom, MI · On-site
... ZEISS solutions Cross-Functional Collaboration * Act as a liaison between Sales, Engineering, Project Management, and Product Development * Provide customer and market feedback to support continuous ...
Technical Sales Engineer
Wixom, MI · On-site
... ZEISS solutions Cross-Functional Collaboration * Act as a liaison between Sales, Engineering, Project Management, and Product Development * Provide customer and market feedback to support continuous ...
... ZEISS solutions Cross-Functional Collaboration * Act as a liaison between Sales, Engineering, Project Management, and Product Development * Provide customer and market feedback to support continuous ...
... ZEISS solutions Cross-Functional Collaboration * Act as a liaison between Sales, Engineering, Project Management, and Product Development * Provide customer and market feedback to support continuous ...
Head of Semiconductor Application Engineering
Dublin, CA · On-site
$173K - $216K/yr
... ZEISS' market position. The role is highly focused on building and leading a high-performing applications team, fostering a culture of proactive customer support, operational excellence, and ...
Head of Semiconductor Application Engineering
Dublin, CA · On-site
$173K - $216K/yr
... ZEISS' market position. The role is highly focused on building and leading a high-performing applications team, fostering a culture of proactive customer support, operational excellence, and ...
Head of Semiconductor Application Engineering
Dublin, CA · On-site
$173K - $216K/yr
... ZEISS' market position. The role is highly focused on building and leading a high-performing applications team, fostering a culture of proactive customer support, operational excellence, and ...
Head of Semiconductor Application Engineering
Dublin, CA · On-site
$173K - $216K/yr
... ZEISS' market position. The role is highly focused on building and leading a high-performing applications team, fostering a culture of proactive customer support, operational excellence, and ...
Head of Semiconductor Application Engineering
$173K - $216K/yr
... ZEISS' market position. The role is highly focused on building and leading a high-performing applications team, fostering a culture of proactive customer support, operational excellence, and ...
Head of Semiconductor Application Engineering
$173K - $216K/yr
... ZEISS' market position. The role is highly focused on building and leading a high-performing applications team, fostering a culture of proactive customer support, operational excellence, and ...
Representative, Customer Service
Hebron, KY · On-site
$15.50 - $21/hr
Customer Service is the primary contact for our Eye Care Professionals, within the Zeiss network of ... We have amazing benefits to support you as an employee at ZEISS! * Medical * Vision * Dental * 401k ...
Representative, Customer Service
Hebron, KY · On-site
$15.50 - $21/hr
Customer Service is the primary contact for our Eye Care Professionals, within the Zeiss network of ... We have amazing benefits to support you as an employee at ZEISS! * Medical * Vision * Dental * 401k ...
Head of Semiconductor Application Engineering
Boise, ID · On-site
$173K - $216K/yr
... ZEISS' market position. The role is highly focused on building and leading a high-performing applications team, fostering a culture of proactive customer support, operational excellence, and ...
Head of Semiconductor Application Engineering
Boise, ID · On-site
$173K - $216K/yr
... ZEISS' market position. The role is highly focused on building and leading a high-performing applications team, fostering a culture of proactive customer support, operational excellence, and ...
Head of Semiconductor Application Engineering
Hillsboro, OR · On-site
$173K - $216K/yr
... ZEISS' market position. The role is highly focused on building and leading a high-performing applications team, fostering a culture of proactive customer support, operational excellence, and ...
Head of Semiconductor Application Engineering
Hillsboro, OR · On-site
$173K - $216K/yr
... ZEISS' market position. The role is highly focused on building and leading a high-performing applications team, fostering a culture of proactive customer support, operational excellence, and ...
Representative, Customer Service
Hebron, KY · On-site
$15.50 - $21/hr
Customer Service is the primary contact for our Eye Care Professionals, within the Zeiss network of ... We have amazing benefits to support you as an employee at ZEISS! * Medical * Vision * Dental * 401k ...
Representative, Customer Service
Hebron, KY · On-site
$15.50 - $21/hr
Customer Service is the primary contact for our Eye Care Professionals, within the Zeiss network of ... We have amazing benefits to support you as an employee at ZEISS! * Medical * Vision * Dental * 401k ...
Applications Engineer
Wixom, MI · On-site
Utilize ZEISS solutions to support customers' automated scanning and inspection of parts and assemblies. * Consult with customer to create standard operating procedures based on experience to ...
Applications Engineer
Wixom, MI · On-site
Utilize ZEISS solutions to support customers' automated scanning and inspection of parts and assemblies. * Consult with customer to create standard operating procedures based on experience to ...
Utilize ZEISS solutions to support customers' automated scanning and inspection of parts and assemblies. * Consult with customer to create standard operating procedures based on experience to ...
Utilize ZEISS solutions to support customers' automated scanning and inspection of parts and assemblies. * Consult with customer to create standard operating procedures based on experience to ...
Support projects using ZEISS systems, including responding to customer software/application inquiries and assisting other ZEISS departments as needed. * Provide applications expertise for project ...
Support projects using ZEISS systems, including responding to customer software/application inquiries and assisting other ZEISS departments as needed. * Provide applications expertise for project ...
Application Engineer Level II
Wixom, MI · On-site
Utilize ZEISS solutions to support customers' automated scanning and inspection of parts and assemblies. * Consult with customer to create standard operating procedures based on experience to ...
Application Engineer Level II
Wixom, MI · On-site
Utilize ZEISS solutions to support customers' automated scanning and inspection of parts and assemblies. * Consult with customer to create standard operating procedures based on experience to ...
Applications Engineer
Wixom, MI · On-site
Utilize ZEISS solutions to support customers' automated scanning and inspection of parts and assemblies. * Consult with customer to create standard operating procedures based on experience to ...
Applications Engineer
Wixom, MI · On-site
Utilize ZEISS solutions to support customers' automated scanning and inspection of parts and assemblies. * Consult with customer to create standard operating procedures based on experience to ...
Applications Engineer II
Wixom, MI · Hybrid
Provide remote and on-site technical support for ZEISS Industrial Metrology systems, including: * Addressing customer inquiries related to software and applications. * Rapidly assessing and ...
Applications Engineer II
Wixom, MI · Hybrid
Provide remote and on-site technical support for ZEISS Industrial Metrology systems, including: * Addressing customer inquiries related to software and applications. * Rapidly assessing and ...
Zeiss Customer Support information
See salary details
$11.54 - $13.35
2% of jobs
$13.35 - $15.17
4% of jobs
$15.17 - $16.98
13% of jobs
$17.76 is the 25th percentile. Wages below this are outliers.
$16.98 - $18.79
15% of jobs
$18.79 - $20.61
16% of jobs
The median wage is $20.71 / hr.
$20.61 - $22.42
19% of jobs
$23.40 is the 75th percentile. Wages above this are outliers.
$22.42 - $24.24
14% of jobs
$24.24 - $26.05
4% of jobs
$26.05 - $27.86
5% of jobs
$27.86 - $29.68
4% of jobs
$29.68 - $31.49
5% of jobs
$11
$21
$31
How much do zeiss customer support jobs pay per hour?
As of Jul 13, 2026, the average hourly pay for zeiss customer support in the United States is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.04 per hour, depending on experience, location, and employer.
What is the interview process like at ZEISS?
The interview process for a Zeiss Customer Support role typically involves an initial phone or video screening, followed by one or more in-person or virtual interviews assessing technical knowledge, customer service skills, and problem-solving abilities. Candidates may also complete skills assessments or tests related to product knowledge and communication. The process aims to evaluate both technical competence and interpersonal skills relevant to the support environment.
What is the difference between Zeiss Customer Support vs Zeiss Service Technician?
| Aspect | Zeiss Customer Support | Zeiss Service Technician |
|---|---|---|
| Credentials | Customer service training, technical knowledge of Zeiss products | Technical certifications, technical training, hands-on repair skills |
| Work Environment | Office-based, remote support, on-site customer visits | On-site at customer locations or service centers, hands-on repairs |
| Employer & Industry Usage | Used across optical, medical, and industrial sectors for customer assistance | Primarily in optical and medical device maintenance and repair |
Zeiss Customer Support focuses on assisting customers through communication, troubleshooting, and product guidance, often remotely. Zeiss Service Technicians perform hands-on repairs, maintenance, and technical diagnostics. Both roles require technical knowledge but differ mainly in their work environment and hands-on responsibilities.
What are the key skills and qualifications needed to thrive as a Zeiss Customer Support representative, and why are they important?
To thrive as a Zeiss Customer Support representative, you need strong product knowledge, problem-solving abilities, and experience in customer service, often supported by technical training or a relevant degree. Familiarity with CRM software, ticketing systems, and Zeiss-specific diagnostic tools is typically required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving customer issues, ensuring satisfaction, and maintaining the high standards associated with the Zeiss brand.
Is ZEISS a good company to work for?
Zeiss Customer Support roles are generally considered stable with opportunities for technical skill development and training. The company emphasizes a collaborative environment and often requires knowledge of optical systems and customer service protocols. Employee reviews vary, but many cite good benefits and a focus on innovation.
What is a Zeiss Customer Support representative?
A Zeiss Customer Support representative is a professional who assists customers with inquiries, troubleshooting, and technical support for Zeiss products and services. They serve as the main point of contact for customers needing help with Zeiss optical instruments, such as microscopes, camera lenses, or medical devices. Their responsibilities include answering questions, providing product information, handling service requests, and ensuring a positive customer experience. Zeiss Customer Support representatives work closely with technical teams and other departments to resolve issues efficiently. They may provide support via phone, email, or online chat, depending on the customer's needs.
What are some common challenges faced by Zeiss Customer Support representatives, and how are they addressed within the team?
Zeiss Customer Support representatives often encounter challenges such as troubleshooting complex technical issues with precision equipment and managing time-sensitive customer requests. To address these, the team fosters a collaborative environment where members can consult product specialists or escalate more intricate cases. Ongoing training and regular knowledge-sharing sessions keep team members up-to-date with the latest technologies and solutions, ensuring efficient problem resolution and a high standard of customer care.
Is ZEISS owned by Israel?
ZEISS is a German company specializing in optics and optoelectronics, and it is not owned by Israel. The company operates globally with subsidiaries and support centers, including roles in customer support, but its ownership remains German. Job seekers in ZEISS customer support roles should focus on the company's global presence and technical requirements rather than ownership details.
What is the highest paying customer service job?
In customer support roles, senior positions such as Customer Support Manager or Technical Support Manager tend to have the highest salaries, often exceeding $70,000 annually. Specialized roles requiring technical expertise, certifications, or leadership responsibilities generally offer higher compensation within the customer service field.
More about Zeiss Customer Support jobs
What cities are hiring for Zeiss Customer Support jobs? Cities with the most Zeiss Customer Support job openings:
What states have the most Zeiss Customer Support jobs? States with the most job openings for Zeiss Customer Support jobs include:
What job categories do people searching Zeiss Customer Support jobs look for? The top searched job categories for Zeiss Customer Support jobs are:
Full-time
Medical, Dental, Vision, Retirement, PTO
Posted 21 days ago
ZEISS rating
7.5
Based on 26 frontline employees who took The Breakroom Quiz
224th of 430 rated machine equipment manufacturers
Job description
About Us:
How many companies can say they've been in business for over 180 years?!
Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!
Location: This position is located in one of our office in Wixom, MI. Hybrid work, 3 days in office and 2 days remote.
What's the role?
Customer Development Representative (SDR)
The Customer Development Representative (CDR) is responsible for creating qualified sales opportunities across the full ZEISS Industrial Quality Solutions portfolio. This role focuses on identifying active buyers, engaging prospects, and booking high quality meetings for the sales team.
The CDR leverages advanced sales intelligence platforms, including 6Sense, to identify accounts throughout North America showing buying intent. The CDR then communicates with these prospects to promote ZEISS IQS solutions for precision measurement and quality assurance applications. Engagement occurs through cold calling, email campaigns, LinkedIn outreach, etc... Additionally, the CDR may utilize AI-powered tools to enhance prospecting efficiency, personalize messaging at scale, and optimize engagement strategies.
Sound Interesting?
Here's what you'll do:
Do you qualify?
Nice to Haves:
We have amazing benefits to support you as an employee at ZEISS!
The above is intended to describe the general content of and requirements for this job. It is not to be construed as an exhaustive statement of requirements, duties, or responsibilities. The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion.
Keywords: #Market Development Representative, #Sales Development Representative, #Account Development Representative, #Customer Development Representative, #Sales Engagement Specialist, #Business Development Associate
Your ZEISS Recruiting Team:
Holly Greenwood-Mosher
Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).
How many companies can say they've been in business for over 180 years?!
Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!
Location: This position is located in one of our office in Wixom, MI. Hybrid work, 3 days in office and 2 days remote.
What's the role?
Customer Development Representative (SDR)
The Customer Development Representative (CDR) is responsible for creating qualified sales opportunities across the full ZEISS Industrial Quality Solutions portfolio. This role focuses on identifying active buyers, engaging prospects, and booking high quality meetings for the sales team.
The CDR leverages advanced sales intelligence platforms, including 6Sense, to identify accounts throughout North America showing buying intent. The CDR then communicates with these prospects to promote ZEISS IQS solutions for precision measurement and quality assurance applications. Engagement occurs through cold calling, email campaigns, LinkedIn outreach, etc... Additionally, the CDR may utilize AI-powered tools to enhance prospecting efficiency, personalize messaging at scale, and optimize engagement strategies.
Sound Interesting?
Here's what you'll do:
- Use Sales Intelligence Tools (ie: 6sense, Navigator...), CRM insights, and other research tools to identify accounts showing active interest
- Build targeted prospect lists for priority industries, territories, and account segments
- Run outbound outreach through phone, email, and LinkedIn to start conversations with potential customers
- Qualify inbound and outbound leads based on agreed criteria and ideal customer profiles
- Schedule discovery calls, demos, and follow up meetings for the relevant salesperson
- Research accounts and contacts to ensure every meeting is well prepared
- Maintain accurate and detailed notes, activities, and qualification steps in the CRM
- Work closely with Regional Sales Managers and Product Sales Managers for clean opportunity handoffs and follow up
- Collaborate with Sales and Marketing teams by:
- Sharing insights such as messaging, objections, and market trends
- Helping to refine campaigns and further defining the ICP (Ideal Customer Profile)
- Track conversion metrics from first contact through opportunity qualification
Do you qualify?
- Bachelor's degree from a four-year college or technical school preferred; OR two years of sales experience; OR equivalent combination of education and experience.
- Experience in an Sales Development, Business / Customer Development, Inside Sales, Customer Support, or other customer facing role
- Comfortable with prospecting, qualifying, and handling early-stage sales conversations
- Strong communication skills and an ability to engage prospects with confidence
- Organized with consistent CRM discipline and attention to detail
- Curiosity to learn ZEISS products, applications, and customer challenges
Nice to Haves:
- Hands-on experience with 6sense (or similar ABM/intent tools) and modern sales engagement platforms
- Proficiency with CRM (SalesForce / MS Dynamics), Sales Engagement (ie: Outreach / Salesloft), and LinkedIn Sales Navigator
We have amazing benefits to support you as an employee at ZEISS!
- Medical
- Vision
- Dental
- 401k Matching
- Employee Assistance Programs
- Vacation and sick pay
- The list goes on!
The above is intended to describe the general content of and requirements for this job. It is not to be construed as an exhaustive statement of requirements, duties, or responsibilities. The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion.
Keywords: #Market Development Representative, #Sales Development Representative, #Account Development Representative, #Customer Development Representative, #Sales Engagement Specialist, #Business Development Associate
Your ZEISS Recruiting Team:
Holly Greenwood-Mosher
Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).
About ZEISS
Sourced by ZipRecruiter
Industry
Scientific research and development services
Headquarters location
Oberkochen, Germany, DE