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Zeiss Customer Support Jobs (NOW HIRING)

Connexion Systems & Engineering, Inc.

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Quality Specialist - Zeiss

Sudbury, MA · On-site

$85K - $110K/yr

Quality Specialist- Zeiss Perm position 90-110k Job Summary: The Quality Engineer/Specialist ... This role supports manufacturing, engineering, and customers by developing inspection programs ...

Zeiss Inc

Representative, Customer Service

Hebron, KY

$15.50 - $21/hr

Customer Service is the primary contact for our Eye Care Professionals, within the Zeiss network of ... We have amazing benefits to support you as an employee at ZEISS! * Medical * Vision * Dental * 401k ...

IQS

Aftermarket Client Specialist

Wixom, MI · Hybrid

$17.25 - $23.25/hr

Experience with a CRM system desired (SAP, Sales Force, MS Dynamics...). * Knowledge of Industrial Metrology a plus. We have amazing benefits to support you as an employee at ZEISS! * Medical

ZEISS

Applications Engineer Level 2

Minneapolis, MN · On-site

Support projects using ZEISS systems, including responding to customer software/application inquiries and assisting other ZEISS departments as needed. * Provide applications expertise for project ...

ZEISS

Applications Engineer Level 3

Wixom, MI · Hybrid

... for customers on a fee-paid basis. The Applications Engineer - ZEISS Metrology Services is responsible for supporting the revenue growth and success of ZEISS Metrology Services by efficiently ...

ZEISS

Applications Engineer Level 2

Wixom, MI · On-site

Applications Engineers serve as a trusted technical advisor, helping customers understand and maximize the use of ZEISS hardware and software systems. Support will be delivered through a variety of ...

ZEISS

Applications Engineer Level 3

Wixom, MI · On-site

... for customers on a fee-paid basis. The Applications Engineer - ZEISS Metrology Services is responsible for supporting the revenue growth and success of ZEISS Metrology Services by efficiently ...

ZEISS

Applications Engineer III

Wixom, MI · On-site

Pre- and Post-Sales Support : * Conduct product demonstrations and Proof of Concepts (POC) to showcase ZEISS solutions. * Provide technical consultation to customers and sales teams on advanced ...

ZEISS

Applications Engineer III

Wixom, MI

Pre- and Post-Sales Support : * Conduct product demonstrations and Proof of Concepts (POC) to showcase ZEISS solutions. * Provide technical consultation to customers and sales teams on advanced ...

ZEISS

Field Application Engineer

Bloomfield, IA

Field Applications Engineers assist our customers and our Zeiss sales team with pre-sales activities such as product demonstration and sales support, as well as post-sales activities such as helping ...

ZEISS

Analyst II, Sales Operations

Hebron, KY · On-site +1

... and processing customer onboarding workflows, supporting pricing maintenance and auditing ... ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time ...

ZEISS

Applications Engineer Level 2

Cornelius, NC · On-site

Support projects using ZEISS systems, including responding to customer software/application inquiries and assisting other ZEISS departments as needed. * Provide applications expertise for project ...

ZEISS

Applications Engineer Level 2

Cornelius, NC · On-site

Support projects using ZEISS systems, including responding to customer software/application inquiries and assisting other ZEISS departments as needed. * Provide applications expertise for project ...

ZEISS

Product Sales Manager - CT/X-Ray

Maple Grove, MN · On-site +1

$83K - $104K/yr

Face-to-face CT presentations at "new" customer facilities. Do you qualify? * A four-year degree in ... We have amazing benefits to support you as an employee at ZEISS! * Medical * Vision * Dental * 401k ...

ZEISS

Applications Engineer Level 2

Wixom, MI · Hybrid

Applications Engineers serve as a trusted technical advisor, helping customers understand and maximize the use of ZEISS hardware and software systems. Support will be delivered through a variety of ...

ZEISS

Analyst II, Sales Operations

Hebron, KY

... and processing customer onboarding workflows, supporting pricing maintenance and auditing ... ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time ...

ZEISS

Product Sales Manager

Huntersville, NC

Follow the ZEISS sales process to propose the best solution for the customer's needs. * Support sales and marketing events to promote our products and engage with potential customers. * Follow our ...

IQS

Customer Development Representative

Wixom, MI · Hybrid

... support you as an employee at ZEISS! * Medical * Vision * Dental * 401k Matching * Employee ... Customer Development Representative, #Sales Engagement Specialist, #Business Development Associate ...

IQS

Customer Care Representative

Minneapolis, MN

$16.75 - $22.75/hr

Engaging and proactive customer support: * Works cross functionally with all ZEISS departments to facilitate flawless order processing and management. * Efficient and timely response to customer ...

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Zeiss Customer Support information

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How much do zeiss customer support jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for zeiss customer support in the United States is $21.65, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.04 per hour, depending on experience, location, and employer.

What is the difference between Zeiss Customer Support vs Zeiss Service Technician?

AspectZeiss Customer SupportZeiss Service Technician
CredentialsCustomer service training, technical knowledge of Zeiss productsTechnical certifications, technical training, hands-on repair skills
Work EnvironmentOffice-based, remote support, on-site customer visitsOn-site at customer locations or service centers, hands-on repairs
Employer & Industry UsageUsed across optical, medical, and industrial sectors for customer assistancePrimarily in optical and medical device maintenance and repair

Zeiss Customer Support focuses on assisting customers through communication, troubleshooting, and product guidance, often remotely. Zeiss Service Technicians perform hands-on repairs, maintenance, and technical diagnostics. Both roles require technical knowledge but differ mainly in their work environment and hands-on responsibilities.

What are the key skills and qualifications needed to thrive as a Zeiss Customer Support representative, and why are they important?

To thrive as a Zeiss Customer Support representative, you need strong product knowledge, problem-solving abilities, and experience in customer service, often supported by technical training or a relevant degree. Familiarity with CRM software, ticketing systems, and Zeiss-specific diagnostic tools is typically required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving customer issues, ensuring satisfaction, and maintaining the high standards associated with the Zeiss brand.

What is a Zeiss Customer Support representative?

A Zeiss Customer Support representative is a professional who assists customers with inquiries, troubleshooting, and technical support for Zeiss products and services. They serve as the main point of contact for customers needing help with Zeiss optical instruments, such as microscopes, camera lenses, or medical devices. Their responsibilities include answering questions, providing product information, handling service requests, and ensuring a positive customer experience. Zeiss Customer Support representatives work closely with technical teams and other departments to resolve issues efficiently. They may provide support via phone, email, or online chat, depending on the customer's needs.

What are some common challenges faced by Zeiss Customer Support representatives, and how are they addressed within the team?

Zeiss Customer Support representatives often encounter challenges such as troubleshooting complex technical issues with precision equipment and managing time-sensitive customer requests. To address these, the team fosters a collaborative environment where members can consult product specialists or escalate more intricate cases. Ongoing training and regular knowledge-sharing sessions keep team members up-to-date with the latest technologies and solutions, ensuring efficient problem resolution and a high standard of customer care.
More about Zeiss Customer Support jobs
What cities are hiring for Zeiss Customer Support jobs? Cities with the most Zeiss Customer Support job openings:
What states have the most Zeiss Customer Support jobs? States with the most job openings for Zeiss Customer Support jobs include:
What job categories do people searching Zeiss Customer Support jobs look for? The top searched job categories for Zeiss Customer Support jobs are:
Zeiss Customer Support jobs near you
Infographic showing various Zeiss Customer Support job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $45,024 per year, or $21.6 per hour.
Quality Specialist - Zeiss

Quality Specialist - Zeiss

Connexion Systems & Engineering, Inc.

Sudbury, MA • On-site

$85K - $110K/yr

Full-time

Medical, Dental, PTO

Posted 8 days ago

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Job description

Quality Specialist- Zeiss

Perm position

90-110k

Job Summary:
The Quality Engineer/Specialist – ZEISS Metrology is responsible for ensuring product quality and dimensional compliance through the use of ZEISS metrology systems and quality engineering principles. This role supports manufacturing, engineering, and customers by developing inspection programs, analyzing measurement data, and driving continuous improvement initiatives.
Key Responsibilities
Metrology & Inspection

  • CMM, hard gaging, and other required inspection support for the Applications department for Turnkey and test cut business.
  • Program, operate, and maintain ZEISS Coordinate Measuring Machines (CMMs)
  • Develop inspection routines using ZEISS CALYPSO, Inspect, and/or PiWeb
  • Perform First Article Inspections (FAI), inprocess, and final inspections
  • Interpret engineering drawings and apply GD&T per ASME Y14.5

Quality Engineering

  • Investigate nonconformances and perform root cause analysis (8D, 5 Whys, Fishbone)
  • Implement Corrective and Preventive Actions (CAPA)
  • Support quality system requirements (ISO 9001, AS9100, ISO 13485, as applicable)
  • Analyze measurement data and generate quality reports
  •  

Manufacturing & Cross Functional Support

  • Partner with Manufacturing, Engineering, and Automation teams to improve processes
  • Support new product introductions (NPI) and process validations
  • Assist in supplier quality evaluations and part qualification
  • Provide technical support and training related to inspection methods

Customer & Compliance Support (if applicable)

  • Interface with customers during audits or quality reviews
  • Support customer measurement requirements and documentation
  • Assist with continuous improvement and best practices in metrology workflows

Required Qualifications & Skills:

  • Bachelor’s degree in Engineering, Manufacturing, Quality, or related field (or equivalent experience)
  • 3+ years of experience in quality engineering or metrology
  • Hands on experience with ZEISS CMMs and software
  • Strong knowledge of GD&T
  • Experience in precision manufacturing environments (machining, automation, aerospace, medical, etc.)
  • Strong problem solving and communication skills
  • Experience with high precision or regulated industries
  • Familiarity with statistical tools (SPC, MSA)
  • Experience supporting audits and compliance documentation
  • Background working closely with CNC machining or automated systems