Zeiss Customer Support Jobs (NOW HIRING)

How many companies can say they've been in business for over 179 years?

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

What's the role?

The overall goal of this position is to enable and optimize sales team execution, productivity and performance through daily support in the following areas: validating and processing customer onboarding workflows, supporting pricing maintenance and auditing activities, researching and resolving customer pricing discrepancies, and providing weekly, monthly and ad hoc reporting support for various business purposes, in support of the US Sales organization. This individual is also responsible for creating win-win relationships with customers and internal partners as this is the cornerstone for delivering the Carl Zeiss Vision (CZV) promise of world class optical products and services.

Sound Interesting? Here's what you'll do:

• Review and process Eye Care Professional Channel customer onboarding workflows through Salesforce.com portal.
• Determine appropriateness and alignment of custom program requests using established templates and delegation of authority matrix.
• Prepare selected sales, customer mix and Sales team specific reports for weekly and monthly meetings.
• Create special reports and services using SQL, Access, Excel, Power BI, etc. Ability to create reports in both spreadsheet, Power BI and PowerPoint formats.
• Participate on project teams to develop / enhance commercial programs and information systems.
• Troubleshoot customer account setup errors and issues, and coordinate with internal resources to correct the issues (including calculating credits owed, and submitting credit requests).
• Participate in pricing program audits, and provide backup to Pricing team functions.
• Prepare content and participate in recurring training sessions for Sales team members, as needed. This includes New Hire Trainings, as well as periodic spot trainings on a variety of Sales Operations topics.
• Perform additional responsibilities as required.

Do you qualify?

• BS in Economics, Statistics, Business Info Systems, Finance or related field
• Minimum 3 years related professional level experience in a corporate office environment
• Optical industry experience preferred
• Be able to work independently in a fast-paced environment
• Must have solid spreadsheet, analytical, math and statistical data analysis skills
• Knowledge of, and familiarity with SAP,CRM, DVI, etc. desired
• Familiarity with SQL, Salesforce.com, Power BI preferred
• Must have high attention to detail and proven organization / planning skills
• Ability to lead projects and coordinate with other departments
• Possess outstanding interpersonal relationship skills

We have amazing benefits to support you as an employee at ZEISS!

• Medical

• Vision

• Dental

• 401k Matching

• Employee Assistance Programs

• Vacation and sick pay

• The list goes on!

Position Type/Expected Hours of Work

This is a full-time position.

The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.

This position is also eligible for a performance bonus. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.

ZEISS is an EEO/AA/M/F/Disabled Veteran Employer

Your ZEISS Recruiting Team:

Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).