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Yelp

Sales Manager - SMB Outbound Sales (Remote)

Bronx, NY · Remote

$63K - $78K/yr

At Yelp, our mission is to connect people with great local businesses-and that starts with a world ... Provide hands-on coaching through call reviews, live shadowing, and structured 1:1s to strengthen ...

Yelp, Inc.

Sales Manager - SMB Outbound Sales (Remote)

$63K - $78K/yr

At Yelp, our mission is to connect people with great local businesses-and that starts with a world ... Provide hands-on coaching through call reviews, live shadowing, and structured 1:1s to strengthen ...

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Yelp Review information

What is a Yelp Review job?

A Yelp Review job typically involves writing, analyzing, or moderating reviews on the Yelp platform. Some roles may focus on crafting genuine reviews of businesses, while others may involve moderating content to ensure compliance with Yelp's guidelines. Companies may also hire individuals to manage their business's Yelp presence, responding to reviews and improving their online reputation. However, it's important to note that Yelp prohibits paid or fake reviews, so legitimate roles should comply with their policies.

What are the key skills and qualifications needed to thrive as a Yelp Reviewer, and why are they important?

To thrive as a Yelp Reviewer, you need strong writing skills, attention to detail, and firsthand experience with various businesses or services. Familiarity with the Yelp platform and its review guidelines is important, and using tools like smartphone cameras for uploading photos can enhance reviews. Objectivity, honesty, and the ability to provide constructive feedback are soft skills that make reviews valuable to readers. These skills ensure that reviews are informative, trustworthy, and helpful to both consumers and business owners.

What is the difference between Yelp Review vs Restaurant Inspector?

AspectYelp ReviewRestaurant Inspector
CredentialsGeneral public, no formal credentials requiredCertified health inspector, specific certifications required
Work EnvironmentOnline platform, independent reviewsOn-site inspections, government facilities
UsageCustomer feedback, reputation managementRegulatory compliance, health standards enforcement

Yelp Reviews are user-generated feedback on restaurants, focusing on customer experience. Restaurant Inspectors are trained professionals conducting official health and safety inspections. While Yelp reviews influence public perception, restaurant inspections ensure compliance with health regulations. Both play vital roles in restaurant quality and safety, but serve different purposes and audiences.

What are Yelp reviews?

Yelp reviews are user-generated feedback posted on the Yelp platform about businesses, such as restaurants, shops, and service providers. These reviews typically include a star rating (from one to five stars) and written comments describing the customer’s experience. Yelp reviews help other consumers make informed decisions and can significantly impact a business's reputation and visibility. Business owners can also respond publicly to reviews to address concerns or thank customers for their feedback.

What are some common challenges faced by Yelp Review Moderators, and how can they effectively address them?

Yelp Review Moderators often encounter challenges such as identifying and handling fake reviews, resolving disputes between business owners and reviewers, and maintaining a fair and unbiased approach to content moderation. To address these challenges, moderators rely on Yelp’s established guidelines and moderation tools, regularly consult with their team for complex cases, and stay updated on emerging trends in online review manipulation. Collaborating with other departments, such as trust and safety or legal, helps ensure consistent enforcement of policies and a safe platform for all users.
More about Yelp Review jobs
What cities are hiring for Yelp Review jobs? Cities with the most Yelp Review job openings:
What are the most commonly searched types of Yelp Review jobs? The most popular types of Yelp Review jobs are:
What states have the most Yelp Review jobs? States with the most job openings for Yelp Review jobs include:
What job categories do people searching Yelp Review jobs look for? The top searched job categories for Yelp Review jobs are:
Yelp Review jobs near you
Infographic showing various Yelp Review job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 78% Physical, 1% Hybrid, and 21% Remote job distribution.
Sales Manager - SMB Outbound Sales (Remote)

Sales Manager - SMB Outbound Sales (Remote)

Yelp

Atlanta, GA • Remote

$63K - $78K/yr

Other

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Yelp rating

8.2

Company rating: 8.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

77th of 189 rated software companies

Job description

Sales Manager - SMB Outbound Sales (Remote)
Job Locations US-Remote-Remote | US-GA-Atlanta | US-TX-Austin | US-MT-Billings | US-NY-Bronx | US-FL-Fort Lauderdale | US-MI-Grand Rapids | US-WI-Green Bay | US-PA-Harrisburg
Requisition ID 2026-13781
Job Post Information* : Posted Date 1 week ago(6/2/2026 5:45 PM)
Category (Portal Searching) Sales & Customer Success
Summary

*Please note that while this role will operate remotely, it is required that the candidate resides in the East or Midwest Region of the United States. This includes candidates in East or Central time zones.

Are you an experienced sales leader with a passion for building and guiding high-performing outbound sales teams? Do you thrive in fast-paced, goal-driven environments where your leadership directly impacts team success and business growth? If you're energized by coaching others and driving results, we'd love to connect.

At Yelp, our mission is to connect people with great local businesses-and that starts with a world-class sales team. With over 138 million unique monthly visitors and a highly engaged user base, Yelp offers an unmatched platform for local businesses to reach new customers.

We're looking for a results-oriented Outbound Sales Manager to lead a team of Inside Sales Representatives focused on selling Yelp's advertising solutions to small local businesses across the U.S. This is a hands-on leadership role where you'll support, develop, and inspire your team to exceed sales goals through high-volume outbound cold calling and consultative selling.


What you'll do:
    Lead, coach, and support a team of 10-15 Account Executives in a high-volume outbound cold calling environment.
  • Drive daily outbound activity and ensure team members consistently meet or exceed KPIs.
  • Provide hands-on coaching through call reviews, live shadowing, and structured 1:1s to strengthen sales skills and improve close rates.
  • Foster a collaborative, inclusive, and high-performance team culture focused on accountability, growth, and continuous learning.
  • Facilitate effective team meetings, sales trainings, and performance check-ins to drive engagement and results.
  • Analyze team performance metrics and implement strategies to improve conversion rates and exceed monthly revenue targets.
  • Ensure accurate and transparent communication of Yelp's products, pricing, and policies to prospective clients.
What it takes to succeed:
  • Have 1+ years of experience effectively developing and managing inside sales teams within a high-volume, outbound sales environment
  • Are well-versed in selling digital products to SMBs and using Salesforce CRM
  • Proven success leading teams in a cold calling environment with a focus on high activity and quota achievement.
  • Strong coaching and mentoring skills with a commitment to developing others and fostering career growth.
  • Data-driven mindset with the ability to analyze performance metrics and implement actionable improvements.
  • Excellent communication, organizational, and time management skills.
  • Comfortable working in a fast-paced, remote-first environment.
  • Have earned a Bachelor's degree OR 3+ years of customer-facing experience and hold a HS Diploma or GED
What you'll get:
  • Effective your first day: Full medical, vision, and dental
  • 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday
  • Up to 14 weeks of parental leave
  • Monthly wellness subsidy
  • Work from home reimbursement
  • Flexible spending account
  • 401(k) retirement savings plan
  • Employee stock purchase plan
  • Compensation range for this position is $63k- $78k annually plus performance based incentives.
Closing
At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education - and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include "Playing Well With Others" and "Authenticity."
We're proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.
Actual salary offered may vary based on multiple factors, including but not limited to, an individual's location and experience.
We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco, the Los Angeles County Fair Chance Ordinance for roles based in the unincorporated areas of Los Angeles County, and the California Fair Chance Act for roles based in California).
Where required by law, a criminal background check will not be conducted until after a conditional offer of employment is made, and any evaluation of a candidate's criminal background check will be subject to an individualized assessment that takes into account the candidate's specific criminal records and the responsibilities and requirements of the particular role.
We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-recruiting@yelp.com or 415-969-8488.
Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.
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