Xfinity Remote Customer Service Jobs in Springfield, IL

Description

The Admissions Advisor is responsible for converting prospective students into enrolled students by managing communication, maintaining consistent follow-up, and ensuring accurate data tracking in Salesforce.

This role directly impacts revenue by driving enrollments and ensuring students move successfully into the program.

Core Responsibilities

• Contact prospective students via phone, text, and email. 
• Guide students through the enrollment process from initial inquiry to enrollment completion. 
• Clearly explain program details, scheduling, and requirements. 
• Maintain consistent follow-up with all assigned leads. 
• Track all activity and updates in Salesforce. 
• Ensure all enrollment documentation is completed accurately and on time. 
• Support students through enrollment to ensure a smooth and complete process. 

Daily Activity Expectations (Non-Negotiable)

• Manage inbound calls from prospective students effectively 
• Maintain active communication with all assigned leads daily. 
• Complete same-day follow-up on all new leads. 
• Maintain consistent outreach across phone, text, and email. 
• Keep Salesforce fully updated with all interactions. 

Weekly Performance Expectations

• Maintain a consistent pipeline of active leads. 
• Ensure no lead goes without follow-up. 
• Progress leads through the enrollment funnel (contact - appointment - enrollment). 
• Maintain accurate and complete data in Salesforce. 
• Key Performance Indicators (KPIs)

• Call handle time
• Follow-up consistency and effectiveness
• Number of outbound communications 

• Transfer to enrollment rate 
• Appointment to enrollment rate 
• Total enrollments per week/month 

• Accuracy of Salesforce data 
• Enrollment compliance (documents, payment, status) 
• Student readiness and proper placement 

Performance & Compensation Structure

• Compensation includes base pay and commission based on enrolled students. 
• Recruited students are eligible for commission once payment requirements are met. 
• Referred students are compensated at a separate flat rate. 
• Commission is calculated monthly based on Salesforce data and enrollment eligibility. 
• Enrollment must meet all compliance and documentation requirements to qualify. 
• Only active and valid enrollments count toward commission. 

Accountability Standards

• All activity must be documented in Salesforce. 
• Incomplete or inaccurate records may result in loss of commission eligibility. 
• Failure to follow up with leads will directly impact performance evaluation. 
• Consistent underperformance in activity or conversions may result in corrective action. 

 Other Daily Duties:

• Open and close the branch each day.
• Maintain a clean, organized, and professional environment for students and visitors.
• Ensure classroom laptops, technology, and remote-learning systems are functioning properly before classes begin.
• Support classroom operations so instructors and students can focus on learning.
• Greet walk-in students and visitors and answer basic questions.
• Complete administrative and clerical tasks assigned by corporate leadership.
• Assist with compliance paperwork, reporting, and recordkeeping.
• Test phone systems, website links, and student-facing processes when requested.
• Track tasks, updates, and branch issues accurately and on time.
• Escalate equipment, facility, or operational concerns to the appropriate department.
• Support a professional and welcoming campus environment.

Preferred Qualifications

• Experience in enrollment, admissions, or inside sales. 
• Experience working in a remote or call center environment. 

What This Role Drives

• Daily lead conversion 
• Enrollment volume 
• Revenue generation 
• Pipeline efficiency 
• Data integrity in Salesforce

Requirements

• Experience in customer service, sales, or call center environment preferred. 
• Strong communication skills with the ability to build rapport quickly. 
• Ability to work in a remote environment and manage time effectively. 
• Proficiency in Salesforce, Outlook, and communication platforms. 
• Strong organizational skills and attention to detail.