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Workplace Solutions Director (Commercial Interiors)

Deerfield, IL · On-site

$75K - $150K/yr

Workplace Solutions Director * -24bc-4934-adf0-d25366d49d2a Join a company that creates beautiful workspaces, represents industry leading product lines and thrives on exceptional customer service.

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How much do workplace solutions jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for workplace solutions in the United States is $30.60, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $38.46 per hour, depending on experience, location, and employer.

What are workplace solutions?

Workplace Solutions refer to a range of services, products, and strategies designed to improve the functionality, productivity, and well-being of employees within a work environment. This can include office design, technology integration, facilities management, and employee support programs. The goal of Workplace Solutions is to create a safe, efficient, and comfortable workspace that supports organizational goals and enhances employee experience. Companies may offer these solutions internally or through specialized external providers, depending on their needs.

What are the key skills and qualifications needed to thrive as a workplace solutions specialist?

To thrive as a Workplace Solutions Specialist, you need expertise in facilities management, space planning, and a background in business administration or related fields. Familiarity with workplace management systems like CAFM/IWMS software, project management tools, and relevant certifications such as FMP (Facility Management Professional) are commonly required. Strong problem-solving abilities, communication, and customer service skills set top performers apart in this role. These competencies are crucial for efficiently creating safe, productive, and cost-effective work environments that support organizational goals.

What are the main challenges faced by professionals in workplace solutions, and how can they be addressed?

Professionals in Workplace Solutions often encounter challenges such as adapting to rapidly changing workplace technologies, balancing the diverse needs of employees, and ensuring seamless coordination between facilities, IT, and HR teams. Addressing these challenges requires strong communication skills, a proactive approach to problem-solving, and staying updated on industry trends. Building strong relationships with internal stakeholders and being open to feedback can also help in implementing effective solutions that enhance the overall workplace experience.

What is the difference between Workplace Solutions vs Facilities Coordinator?

AspectWorkplace SolutionsFacilities Coordinator
CredentialsTypically requires certifications in workplace management or related fieldsOften requires facilities management certifications or relevant experience
Work EnvironmentFocuses on optimizing workspaces, employee experience, and workplace servicesManages building operations, maintenance, and logistical support
Employer & Industry UsageUsed in corporate, tech, and service industries emphasizing employee experienceCommon in real estate, property management, and corporate facilities

Workplace Solutions professionals focus on creating efficient, engaging work environments and managing workplace services, while Facilities Coordinators handle the operational aspects of building maintenance and logistics. Both roles are essential in supporting a company's physical workspace but differ in scope and focus.

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Cities with the most Workplace Solutions job openings:

What states have the most Workplace Solutions jobs?

States with the most job openings for Workplace Solutions jobs include:

What job categories do people searching Workplace Solutions jobs look for?

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Workplace Solutions jobs near you
Infographic showing various Workplace Solutions job openings in the United States as of August 2026, with employment types broken down into 86% Full Time, 8% Part Time, and 6% Contract. Highlights an 75% Physical, 3% Hybrid, and 22% Remote job distribution, with an average salary of $63,640 per year, or $30.6 per hour.

Workplace Solutions - Customer Service Analyst

JPMorgan Chase & Co.

Columbus, OH • On-site

Full-time

Medical, Retirement

Re-posted 19 days ago

JPMorgan Chase & Co. rating

8.0

Company rating: 8.0 out of 10

Based on 495 frontline employees who took The Breakroom Quiz

71st of 171 rated banks

Job description


Workplace Solutions is a tech and service-based offering, created to empower teams to easily navigate their workplace incentives with confidence. Our intuitive solutions help to attract and keep talented people.
If you are seeking a client facing role that promotes exceptional customer service and innovation this may be the position for you.
As a Customer Service Analyst in JP Morgan Workplace solutions you will be a prominent point of contact for our participants. This role demands good communication and a desire to deliver exceptional client service.
Job Responsibilities
  • Acts as the first point of contact for JP Morgan Workplace Solutions, providing exceptional customer service and knowledge on the products and services that will support customers in their financial journey.
  • Communicates with customers via phone calls and emails, in order to turn them around in a timely manner with high quality responses
  • Interact with other areas of the company in resolving queries raised by clients and participants (Operations, Payments, Settlement, Trading, IT, Product Design, Sales, etc)
  • Uses soft skills to adapt your ton to each customer to create a memorable experience whilst fully understanding their needs
  • Identify and recommend areas for improvement within the Service Desk function that support and add value to business activities
  • Handles challenging conversations including complaints when necessary

Required Qualifications, Capabilities and Skills:
  • Excellent Customer Service skills in telephone and email etiquette
  • Client focus, interpersonal skills and ability to network.
  • Proactivity and Continuous Improvement mindset.
  • Maintains highest level of technical skill in field of expertise.
  • This position requires a high degree of discretion and judgement.

Preferred Qualifications, Capabilities and Skills:
  • University degree in Economics, Finance or equivalent work experience desired.
  • Experience in Customer Service role, preferably in the Financial Services
  • Be an excellent communicator
  • Be empathetic and problem solver, have a passion for learning and self development
  • Other languages are also advantageous with examples including Spanish, Norwegian, French, Finnish, Czech, Polish, German and Arabic.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.

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