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Workforce Optimization Jobs in Arizona (NOW HIRING)

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Physical Therapist

Phoenix, AZ

$1.65K - $2.13K/wk

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What is a Workforce Optimization job?

A Workforce Optimization (WFO) job focuses on improving efficiency, productivity, and employee performance within an organization. This role typically involves analyzing workforce data, optimizing schedules, implementing technology solutions, and enhancing customer service operations. Professionals in WFO use tools like forecasting, performance analytics, and automation to ensure the right number of employees are available at the right time. Their goal is to balance operational efficiency with employee engagement while meeting business objectives.

What are the key skills and qualifications needed to thrive in the Workforce Optimization position, and why are they important?

To excel in Workforce Optimization, proficiency in data analysis, forecasting, and workforce planning is essential, often supported by a background in business, HR, or operations management. Familiarity with workforce management (WFM) platforms such as NICE, Kronos, or Genesys, and certifications like Six Sigma or Workforce Management Professional (CWMP) are highly valued. Strong communication, problem-solving abilities, and adaptability distinguish top performers in this role. These skills and qualifications enable effective deployment of resources, improved operational efficiency, and alignment of staffing with organizational goals.

What are some typical daily responsibilities for someone working in Workforce Optimization?

As a Workforce Optimization professional, your daily responsibilities often include analyzing staffing levels, monitoring call volumes (if in a contact center), forecasting workforce demand, and adjusting schedules to meet changing business needs. You will typically collaborate closely with operations managers, team leads, and HR to ensure departments are properly staffed while maximizing efficiency and minimizing costs. Regular tasks may also involve generating reports, reviewing performance data, and making real-time recommendations based on analytics. This dynamic role offers the opportunity to influence productivity and contribute directly to organizational success.
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Infographic showing various Workforce Optimization job openings in Arizona as of May 2026, with employment types broken down into 1% As Needed, 81% Full Time, 11% Part Time, 1% Temporary, and 6% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.
Telephony Systems Administrator ( Hybrid / Phoenix, AZ )

Telephony Systems Administrator ( Hybrid / Phoenix, AZ )

AssistRx

Phoenix, AZ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted yesterday

AssistRx rating

7.9

Company rating: 7.9 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

64th of 203 rated it services

Job description

The Telephony Systems Administrator will maintain daily operations of the Call Center telephony systems, providing technical support of internal systems so Call Center end users can achieve established service level goals for internal and external customers.
The Telephony Systems Administrator will provide technical expertise to the Call Center computer and telephony systems including third party telephony system(s).
The Telephony Systems Administrator will perform daily support service, troubleshooting telephony system issues, managing IVR functionality, reviewing and enhancing existing phone system functionality, and acting as a liaison with third party system provider(s) for reporting and troubleshooting issues.
The Telephony Systems Administrator includes administration of the Cisco UCCX dialing platform, creation of inbound/outbound campaigns, reporting on campaign / Call Center performance and management of IVRs.
The Telephony Administrator will be responsible for onboarding and support of new clients.
Requirements
  • Work closely with operations, implementation and PMO teams responsible for user experience.
  • Develop and continuously improve usability and functionality.
  • Identify and manage potential integration partnerships with external applications (e.g. predictive dialers / auto-dialers).
  • Take initiative in tracking, anticipating, and proposing likely industry developments for the organization to stay ahead of customer needs and requirements.
  • Take a role as the expert with respect to telephony (i.e. - phones/fax systems)
  • Initiate and lead interactions among other teams within AssistRx to ensure coordination of development and support activities for our telephony solutions.
  • Ability to multi-task in a fast-paced organization.
  • Work with cross functional teams to ensure support for integrations across the platform and ecosystems.
  • Flexibility and adaptability to rapid change.
  • Positive attitude and sense of humor.

Requirements
  • 3-5 years of experience as a Telephony Engineer / Administrator.
  • Understanding Cisco Collaboration Portfolio preferred (e.g. VOIP, UCCX/UCCE, CUCM / UCCX/ UCON / CUBE / JABBER / Room Kits / IP Phones)
  • Understanding IP IVR and Contact Center deployments / integrations.
  • Faxing solution administration (e.g.on-prem/cloud, analog/digital/FOIP, etc.)
  • Ability to synthesize complex concepts.
  • Experience delivering healthcare telephony solutions preferred.
  • Excellent written and verbal communication skills.
  • Organizational skills and attention to detail.
  • Exceptional interpersonal and teamwork skills.
  • Call/Screen Recording, Workforce Optimization/Management, Quality Management (QM) Experience (WFO/WFM) a plus.

Benefits
Benefits
  • Supportive, progressive, fast-paced environment.
  • Competitive pay structure.
  • Matching 401(k) with immediate vesting.
  • Medical, dental, vision, life, & short-term disability insurance.
  • AssistRx, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.
  • All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.
  • In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.
  • AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.

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