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Workforce Optimization Manager Jobs in Atlanta, GA

ADP

Sr. Workforce Planning Specialist

Alpharetta, GA · On-site

... optimizing staff schedules to ensure the organization meets service level objectives while maximizing efficiency. This role uses forecasting data, business trends, and workforce management tools to ...

SCP Health

IT Workday Platform Manager

Atlanta, GA · On-site

Lead the design, optimization, and governance of Workday Recruiting capabilities, including ... workforce planning and downstream hire, onboarding, payroll, and reporting processes. * Oversee ...

Rollins, Inc.

Senior Engineer - Cloud Telephony

Atlanta, GA · On-site +1

$100K - $138K/yr

Manage SIP trunking, carrier integrations, voice routing, number provisioning, and call flow design ... Implement screen pops, customer context delivery, workforce optimization integrations, and ...

New

SCP Health

IT Workday Platform Manager

Atlanta, GA · On-site

Lead the design, optimization, and governance of Workday Recruiting capabilities, including ... workforce planning and downstream hire, onboarding, payroll, and reporting processes. * Oversee ...

Rollins, Inc

Senior Engineer - Cloud Telephony

Atlanta, GA · On-site

$100K - $138K/yr

Manage SIP trunking, carrier integrations, voice routing, number provisioning, and call flow design ... Implement screen pops, customer context delivery, workforce optimization integrations, and ...

AEG

Workforce Coordinator- $13.50

Austell, GA · On-site

$13.50/hr

... optimal schedule patterns for park operating divisions. You will work directly with park management ... workforce summaries, headcount templates, and associate data. * Provide daily leadership and ...

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Workforce Optimization Manager information

See Atlanta, GA salary details

$32.2K

$102.5K

$174.1K

How much do workforce optimization manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for workforce optimization manager in Atlanta, GA is $102,550.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,100.00 and $127,400.00 per year, depending on experience, location, and employer.

What is the difference between Workforce Optimization Manager vs Workforce Analyst?

AspectWorkforce Optimization ManagerWorkforce Analyst
Required CredentialsBachelor's degree in Business, HR, or related field; certifications in workforce managementBachelor's degree in Data Analysis, Business, or related field; certifications in analytics tools
Work EnvironmentOversees teams, collaborates with management, and implements workforce strategiesAnalyzes data, prepares reports, and supports decision-making processes
Employer & Industry UsageCommon in call centers, retail, healthcare, and service industriesUsed across similar industries for data-driven staffing and scheduling

The Workforce Optimization Manager focuses on strategic planning, team leadership, and implementing workforce strategies, while the Workforce Analyst primarily handles data analysis, reporting, and supporting operational decisions. Both roles are essential in workforce management but differ in scope and responsibilities.

What are popular job titles related to Workforce Optimization Manager jobs in Atlanta, GA?

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Cities near Atlanta, GA with the most Workforce Optimization Manager job openings:

Workforce Optimization Manager jobs near you

Sr. Workforce Planning Specialist

ADP

Alpharetta, GA • On-site

Full-time

Re-posted 4 days ago

Job description

This position is hybrid, working in the office 3 days a week and working from home 2 days a week, working the 9:30am shift.
The Senior Workforce Planning Specialist (Workforce Planning Coordinator II) is responsible for developing, maintaining, and optimizing staff schedules to ensure the organization meets service level objectives while maximizing efficiency. This role uses forecasting data, business trends, and workforce management tools to align staffing with demand, minimize costs, and support operational performance.
Key Responsibilities:
  • Updates daily exceptions to the shift schedules in a real time mode into the scheduling system, inclusive of sick and unscheduled time off, tardies and other necessary exceptions during the business day as directed by management.
  • Continuously monitors incoming call volumes, real time adherence and all offline activities (ie. ACW, AUX and time logged off) to determine an associate's availability. Reports the information to the Workforce Manager and/or leadership as necessary.
  • Prepares various reports (ie adherence, daily operating reports, call etc.) for the leadership team according to scheduled timeframes to assist them with the daily and future achievement service level objectives.
  • Create and maintain accurate agent schedules based on forecasted demand and business requirements
  • Optimize schedules to meet service level agreements (SLAs), occupancy, and productivity targets
  • Manage schedule adjustments including shift swaps, time-off requests, and real-time changes
  • Collaborate with forecasting and real-time teams to ensure alignment across WFM functions
  • Analyze scheduling effectiveness and recommend improvements to increase efficiency
  • Ensure compliance with labor laws, company policies, and contractual obligations
  • Monitor schedule adherence trends and provide insights to leadership
  • Support capacity planning by identifying gaps in staffing and proposing solutions
  • Maintain data integrity within workforce management systems
  • Generate reports and dashboards on scheduling performance metrics

Qualifications:
  • 2+ years of experience in Workforce Management, scheduling, or call center operations
  • Strong analytical and problem-solving skills
  • Proficiency in WFM tools (e.g., Genesys Cloud, NICE, Verint, or similar platforms)
  • Advanced Excel skills (pivot tables, formulas, data analysis)
  • Strong attention to detail and organizational skills
  • Ability to work in a fast-paced, dynamic environment

Key Competencies:
  • Analytical thinking and data interpretation
  • Time management and prioritization
  • Communication and cross-functional collaboration
  • Adaptability and decision-making under pressure
  • Continuous improvement mindset

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:
  • Bachelor's degree in Business, Finance, Statistics, or related field (or equivalent experience)
  • GenCloud and Salesforce experience

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About ADP

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We're designing a better way to work, so you can achieve what you're working for. Consistently named one of the 'Most Admired Companies' by FORTUNE® Magazine, and recognized by DiversityInc® as one of the 'Top 50 Companies for Diversity,' ADP works with more than 740,000 organizations across the globe to help their people work smarter, embrace new challenges, and unleash their talent. "Always Designing for People" means we're creating platforms that will transform how great work gets done, so together we can unlock a world of opportunity.

Industry

Recruiting and staffing services

Company size

10,000+ Employees

Headquarters location

Roseland, NJ, US

Year founded

1949

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